scholarly journals ANALISIS KINERJA MENGGUNAKAN PENDEKATAN BALANCE SCORECARD PADA PT TELKOMSEL

2021 ◽  
Vol 5 (1) ◽  
pp. 11-20
Author(s):  
Andi Muhammad Sahrul ◽  
Jeni Kamase ◽  
Tenriwaru Tenriwaru
Keyword(s):  
Price Competition ◽  
Business Processes ◽  
Design Research ◽  
Service Providers ◽  
Secondary Data ◽  
Primary Data ◽  
Measurement Tool ◽  
Balance Scorecard ◽  
Continuous Training ◽  
Customer Perspective

This study aims to measure the performance of PT Telkomsel using the balance scorecard approach from a financial and non-financial perspective; customer perspective, internal business process perspective and, growth and learning perspective. This research is a descriptive study using a mixed method approach, namely a combination of qualitative and quantitative research combined with an explonatory design research model, the data sources of this study are primary data in the form of interviews with informants and questionnaires, and secondary data from literature, financial reports, as well as supporting data related to this research. The results showed a decrease in several financial posts due to changes in government regulations and price competition among telecommunications service providers. From the customer perspective, price product has become a complaint of several customers. From the perspective of internal business processes, it shows the fluctuating value of ARPU and operational costs due to these changes. Continuous training has become a complaint of some employees from a growth and learning perspective, but in general PT Telkomsel's performance with the balance scorecard as a performance measurement tool is already very good.

scholarly journals EFFECT OF TURNAROUND STRATEGIES ON PERFORMANCE OF PUBLIC CORPORATIONS IN KENYA

2014 ◽  
Vol 10 (4) ◽  
pp. 2032-2045
Author(s):  
Lucy Birir Komen
Keyword(s):  
Cost Reduction ◽  
Positive Relationship ◽  
Business Processes ◽  
Secondary Data ◽  
Primary Data ◽  
Measurement Tool ◽  
P Value ◽  
Public Corporations ◽  
Reduction Strategies ◽  
Turnaround Strategies

Many public corporations experiencing decline in performance have opted to implement turnaround strategies to improve their performance. This study extends previous research findings by seeking to examine the effect of turnaround strategies on performance of Public Corporations in Kenya, by identifying the turnaround strategies adopted in these Corporations, and to determine the effect of turnaround strategies on their performance. To achieve this objective, correlational research was adopted. The target population comprised 162 public corporations in Kenya. A purposive sample of thirty two (32) corporations was used in the study. A Likert type scale questionnaire was administered to respondents to collect data from the selected public corporations. Primary data was complemented with secondary data collected from the corporations for the previous three years. Data collected was edited and processed using Statistical Package for the Social Sciences (SPSS). Descriptive statistics that is in percentages were used to describe the research variables. Pearsons product moment coefficient was used to examine the relationship between turnaround strategies and organisational performance and multiple regression was used to establish the effect of turnaround strategies on performance of the corporations. The results showed a significant positive relationship between turnaround strategies and performance, P-value<0.05. The positive relationship suggests that when declining corporations implement turnaround strategies (revenue generating and cost reduction strategies) their performance when measured using the balance scorecard measurement tool which measures financial perspective, customer satisfaction, internal business processes and innovation and learning perspectives, will improve positively. The findings also found that cost reduction strategies had a greater effect on the performance of public corporations in Kenya compared to revenue generating strategies. Therefore, it can be recommended that public corporations need to implement turnaround strategies to turn around declining corporations. The study also recommends areas of further research.

scholarly journals Measuring Job Performance of The Economic Creative Business upon Women Enterpreneurs Base (Case Study at Online Bunda Community Bogor Branch Using Balance Scorecard Approach)

2018 ◽  
Vol 3 (1) ◽  
pp. 67
Author(s):  
Indar Khaerunnisa
Keyword(s):  
Job Performance ◽  
Online Community ◽  
Business Processes ◽  
Secondary Data ◽  
Base Case ◽  
Balance Scorecard ◽  
The Past ◽  
Financial Perspective ◽  
Coverage Measurement

Balance scorecard has a privilege in terms of coverage measurement whichis a fairly comprehensive because while taking into consideration the financialperformance. Balance scorecard also consider the performance of non-financialperformance, namely customer, internal business processes, and learning and growth.Referring to the problems encountered by Member of Bunda Online Community, thisresearch examines: "Analysis of Company's Performance by Using BalancedScorecard Approach (A Case Study Economic Creative Entrepreneur at Bunda OnlineCommunity)." Because until now Bunda Online Community has not been using thebalanced scorecard to measure its job performance. The population of this study arepermanent employees and 100 samples are taken as respondents. As for thecustomer respondents specified by 52 respondents total reseller and costumer inBogor is only 52 reseller and costumer, however, it has obtained only 30 respondentswho participated. Data used in this study are primary and secondary data. Based onthe research and analysis, it can be concluded several things as the following: 1) Theperformance of the financial perspective on Economic Creative Entrepreneur in BundaOnline Community as a whole can be inferred or quite enough, in general financialratios increased except ROA and TATO. 2) The performance of the customerperspective on Economic Creative Entrepreneur in Bunda Online Community as awhole can be inferred bad, because of poor customer satisfaction in the company'sability to maintain customer retention is also bad while in the company's ability to docustomer acquisition is medium. 3) The performance of internal business processperspective on Economic Creative Entrepreneur in Bunda Online Community isenough, because innovation occurs only once during the past two years and there isnot declining operating activities due to consistent time on the production clothingprocess. 4) The performance of learning and growth perspective in the EconomicCreative Entrepreneur in Bunda Online Community may be concluded either onaspects of employee turnover or both criteria which decreasing employee productivity.Level of employee satisfaction is concluded less satisfied.

Analyzing and Developing Corporate Social Responsibility

2019 ◽  
Vol 10 (2) ◽  
pp. 19-40
Author(s):  
Badreya Al-Jenaibi
Keyword(s):  
Public Good ◽  
Business Processes ◽  
Corporate Philanthropy ◽  
Middle Eastern ◽  
Secondary Data ◽  
Arab Countries ◽  
Primary Data ◽  
Multiple Perspectives ◽  
The Public ◽  
Stakeholder Interests

CSR is the obligation of businessmen to follow specific policies for making decisions or to do certain actions with the purpose of recognizing the need of society or any ethical factor to be followed in the entity. It is also for mangers to have responsibility for the public good, where that includes investigating whether the action is effective and contributes in promoting the public good and for advancing the basic societal beliefs to manage and contribute in its stability, harmony and strength. Corporate managers are normally appointed as being public trustees. The UAE offers insights into CSR because other Middle Eastern countries have not adopted the concept as quickly as the UAE. One indication of CSR in the UAE is its transparent firms. This article explores the current stage of CSR implementation in Arab countries, with special attention given to the UAE. An in-depth study was conducted to explore CSR implementation among local managers. Primary data from 198 questionnaires and case studies were analyzed to obtain valuable insights into the current state of CSR in the UAE. Key concepts are highlighted regarding the definition and practices of CSR in the UAE. Secondary data from both western and eastern cultures was also analyzed to examine the extent of adoption and adaptation of CSR and corporate philanthropy from multiple perspectives. Findings suggest all organizations, both local and multinational, must consider environmental and stakeholder interests in order to become global. Some confusion appears to exist between the concept of philanthropy and CSR. Some CSR highlighted by firms includes following regulations effectively and efficiently, adopting environmentally friendly business processes, organizing seminars, and creating awareness of the concept among peers. Although CSR is maturing in the Middle East, UAE firms need to improve CSR to compete with the practices that have become the CSR standard in western countries. In the last few years, governments and local organizations have strictly enforced business ethics and environmental regulations to support the growth of CSR in the country.

scholarly journals ANALISA KINERJA SUATU PERUSAHAAN DI JAKARTA DENGAN MENGGUNAKAN BALANCED SCORECARD

2021 ◽  
Vol 1 (1) ◽  
Author(s):  
Antonius Felix
Keyword(s):  
Balanced Scorecard ◽  
Bargaining Power ◽  
Business Processes ◽  
Good Condition ◽  
Field Research ◽  
Secondary Data ◽  
Good Health ◽  
Primary Data ◽  
Product Lines ◽  
Distribution Company

<p>Penelitian dilakukan di sebuah perusahaan distribusi di Jakarta dengan melakukan pengukuran kinerja menggunakan <em>Balanced Scorecard</em> agar bisa menganalisa secara keseluruhan perspektif antara lain perspektif keuangan, pelanggan, proses bisnis, dan pembelajaran dan pertumbuhan. Metode penelitian adalah dengan <em>survey</em> lapangan, wawancara dan kuesioner. Permasalahan adalah penurunan penjualan perusahaan sejak tahun 2017. Teknik Pengumpulan data yang penulis lakukan adalah dengan penelitian lapangan, penelitian langsung pada objek yang diteliti. Data yang digunakan adalah data primer dan data sekunder. Hasil penelitian menunjukan bahwa perusahaan dalam keadaan sehat, perspektif yang paling rendah adalah perspektif proses bisnis internal, walau perspektif lain dalam keadaan baik, namum tetap perlu adanya kemajuan berkelanjutan. Perusahaan perlu untuk menambahkan lini <em>product</em>, setidaknya menambah supplier baru , karena di perspektif ini sangat rendah dan membuat <em>bargaining power</em> dari <em>supplier</em> tinggi. Malah jika memungkinkan mulai untuk memulai brand sendiri. Melakukan penugasan kembali <em>job description</em> karena beberapa sistem sudah tidak sesuai dengan karyawan yang baru, harus di sesuaikan lagi dan perlu mengisi kursi- kursi yang memang kosong supaya tidak terlalu pembebanan di individu - individu tertentu. Saran dari penelitian ini ada beberapa hal yang harus diperhatikan disarankan penambahan <em>supplier,</em> <em>aftersales</em> lambat<em>,</em> harus adanya SOP yang lebih baik dan sistem <em>reward</em>.</p><p><strong>Kata Kunci:</strong> <em>Balanced Scorecard</em>, pengukuran kinerja, manajemen strategis</p><p> </p><p><em>The research was conducted at a distribution company in Jakarta by measuring performance using the Balanced Scorecard in order to analyze the overall perspective, including financial, customer, business process, and learning and growth perspectives. The research method is by field survey, interview and questionnaire. The problem is the decline in company sales since 2017. The data collection technique that the writer does is by field research, direct research on the object. The data used are primary data and secondary data. The results showed that the company is in good health, the lowest perspective is the perspective of internal business processes, although other perspectives are in good condition, there is still a need for continuous progress. Companies need to add product lines, at least add new suppliers, because in this perspective it is very low and makes the bargaining power of suppliers high. In fact, if possible start to start your own brand. Reassigning job descriptions because some systems are no longer suitable for new employees, have to be adjusted again and need to fill empty seats so as not to be too burdensome for certain individuals. The </em><em>suggestion</em><em> of this research is that there are several things that must be considered, suggesting additional suppliers, slow after sales sales, better SOP and reward system.</em></p><p><strong><em>Keywords</em></strong><em>: Balanced Scorecard, performance </em><em>analysis</em><em>, strategic management</em></p>

scholarly journals Challenges for service providers in community forestry governance: A case study of a community forest users group in Parbat, Nepal

1970 ◽  
Vol 18 (2) ◽  
pp. 18-24 ◽  
Author(s):  
A Paudel ◽  
S Vogel
Keyword(s):  
Time Management ◽  
Community Forestry ◽  
Service Providers ◽  
Secondary Data ◽  
Primary Data ◽  
Community Forest ◽  
Group Discussions ◽  
Direct Observations ◽  
Forest Users

This study was carried out in Bhodkhore Community Forest Users Group in Parbat district, Nepal with the overall objective to develop a clearer understanding of the challenges for service providers while working towards improving the Community Forestry governance. The primary data were collected through personal interviews, group discussions, key informant interviews and direct observations using a series of questionnaires and check lists. Similarly, the secondary data were gathered from reports and records from Community Forestry User Group and service providers, and from relevant scientific literature. The data were analyzed using qualitative and quantitative tools. The results show that the existing challenges for service providers mainly include financial resource management, time management and inadequate technical support for forest management. Key words: Community Forestry, Governance, Service Providers, Challenges   doi: 10.3126/banko.v18i2.2169 Banko Janakari, Vol. 18, No. 2, 18-24

scholarly journals POTENTIAL OF MICRO, SMALL AND MEDIUM BUSINESS (MSME) PROCESSING INDUSTRY SECTOR EAST JAVA IN RESPONDING TO THE CHALLENGES OF GLOBALIZATION

2017 ◽  
Vol 1 (1) ◽  
pp. 63-75
Author(s):  
Angginta Ramdani Ibrahim
Keyword(s):  
Secondary Data ◽  
Primary Data ◽  
Global Competition ◽  
Prime Mover ◽  
Balance Scorecard ◽  
Literature Study ◽  
Processing Industry ◽  
Demand Fulfillment ◽  
Sectoral Development ◽  
Asean Economic Community

The global competition demands Indonesia to compete with other countries  in international market. East Java is a province which gives big contribution to  Indonesia’s GDP. From year to year, the source of economic growth in East Java is still  dominated by the processing industry especially by the Small and Medium-Sized  Enterprises (SMEs) sector. This sector is able to contribute more than 50% to East  Java’s gross domestic product (GDP). Considering that, the sectoral development  could be more effective to deploy in this sector for it is the prime mover of East Java’s  economy. In addition to the contribution to GDP, this sector is also able to solve the  employment issues and the demand fulfillment. To collect the datas, writer used  questionnaire to gain the primary data with the East Java SMEs players as the  respondents. Then the data was processed using Balance Scorecard approach to  measure SMEs’ performance. Besides that, writer also used the secondary data that  obtained by the literature study method. In result, it shows that SMEs has a promising  prospect in facing external and internal challenges and pressures. Thus, this result  indicates that SMEs could promote the East Java’s economy and could be a solution  for Indonesia to face the global competition, especially the ASEAN Economic  Community (AEC) that will be officially enacted in the end of 2015.

scholarly journals Tanggung Jawab Penyedia Layanan Jasa Kursus Mengemudi Mobil dalam kecelakaan Lalu Lintas

2021 ◽  
Vol 2 (3) ◽  
pp. 476-482
Author(s):  
Dyah Merryani ◽  
I Nyoman Putu Budiartha ◽  
I Made Minggu Widyantara
Keyword(s):  
Service Provider ◽  
Service User ◽  
Traffic Accidents ◽  
Service Providers ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Service Users ◽  
Legal Relationship ◽  
Car Driving

Car driving courses are tutoring related to driving skills that aim to provide knowledge of how to drive a car to course service users. Course service users are accompanied and trained by the instructor during the driving course. However, users of course services with instructors will be faced with unexpected events, which often occur, namely traffic accidents. The purpose of this research is to uncover the legal relationship that occurs between car driving course service providers and instructors and also the course service users form the responsibility of the car driving course service provider if an accident occurs during the driving course. This research is an empirical legal research with a sociological juridical approach and a statutory approach. The data collection technique was done by interview. Sources of data used in this research are primary data sources and secondary data sources. After the data was collected, it was analyzed systematically. The results of this research indicate that there is a legal relationship between the parties involved, namely the working relationship that occurs between the instructor and the driving course service provider, and the agreement from the course service user through filling out the course registration form to the driving course service provider. The occurrence of a traffic accident during the driving course practice will be accounted for by the driving course service provider as the employer and the instructor as a companion or trainer for the course service user during the driving course.

scholarly journals PERAN BANK SYARIAH MANDIRI DALAM MENGEMBANGKAN WISATA HALAL

El Dinar ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 77-93
Author(s):  
Inayatillah Djakfar ◽  
Isnaliana Isnaliana ◽  
Yossie Kenanga Putri
Keyword(s):  
Qualitative Method ◽  
Service Providers ◽  
Descriptive Analysis ◽  
Secondary Data ◽  
Tourism Industry ◽  
Primary Data ◽  
Business Sector ◽  
The People ◽  
The City

This study aims to see the role of Bank Syariah Mandiri Kcp Ulee Kareng in developing halal tourism in the city of Banda Aceh. This study uses a qualitative method using a descriptive analysis approach. This research uses primary data and secondary data, namely by conducting interviews and centering studies and documentation which is analyzed in several stages, namely editing data, classifying, reducing, presenting data, and finally verifying. The results showed that Bank Syariah Mandiri Kcp Ulee Kareng has a role in developing halal tourism, namely in the Culinary Business Sector, Travel Service Providers and Lodging Providers. The financing provided to business actors is the financing of Micro Businesses. With the financing provided by this institution to players in the halal tourism industry, it has an impact on improving the economic welfare of the people.

scholarly journals Exploring the benefits of service productisation: support for business processes

2021 ◽  
Vol 27 (8) ◽  
pp. 85-105
Author(s):  
Janne Harkonen
Keyword(s):  
Service Management ◽  
Business Processes ◽  
Secondary Data ◽  
Academic Community ◽  
Primary Data ◽  
Content Type ◽  
Service Characteristics ◽  
Efficiency And Effectiveness ◽  
Service Offering ◽  
Practical Implications

PurposeThe study aims to explore the benefits of service productisation to provide further understanding on the productisation concept as support for business processes and service management. The concept has been deficiently discussed regardless of the potential significance to the whole formed by service products, business processes, information technology (IT), people and data.Design/methodology/approachIn the study, the exploratory empirical evidence is presented from 16 cases, 4 of which are from companies that are globally well-known.FindingsThe key findings of the paper include an overview of the benefits of service productisation and the relation to service offering, service processes and related resources. The concept links to the management of the whole formed by service products, business processes, IT, people and data. The noted benefits seem to be applicable to productisation of different service types, whilst some service characteristics may affect the specific emphasis.Research limitations/implicationsThe limitations involve using secondary data, which, however, makes the cases less biased regarding the aims. Primary data are required to gain further insights into the phenomena and the identified benefits.Practical implicationsThe findings provide support for issues that are commonly discussed by practitioners on a concept that is less studied by the scientific literature. Practitioners can work towards organisational efficiency and effectiveness by understanding the benefits of productisation. Understanding service productisation can support the effective management of business processes and work towards prosperity in the service business.Originality/valueThe study is the first one to analyse the benefits of service productisation by exploring the issue through multiple cases and attempting to identify aspects for further attention by the academic community.

scholarly journals From walls to experience – servitization of workplaces

Facilities ◽  
2018 ◽  
Vol 36 (9/10) ◽  
pp. 525-544 ◽  
Author(s):  
Vitalija Petrulaitiene ◽  
Pia Korba ◽  
Suvi Nenonen ◽  
Tuuli Jylhä ◽  
Seppo Junnila
Keyword(s):  
Business Models ◽  
Service Providers ◽  
Physical Space ◽  
Secondary Data ◽  
Support Service ◽  
Point Of View ◽  
Primary Data ◽  
Case Study Methodology ◽  
Content Type ◽  
Service Portfolio

Purpose New ways of working challenge workplace management: increasing mobility and diminishing organizational boundaries require re-evaluation of both workplace design and service delivery. However, structures and processes of workplace management are still traditional, and managers, together with outsourced facility service providers, often do not succeed at fulfilling the needs of mobile employees. The aforementioned changes stimulate discussions in many areas in both industry and academy. Nevertheless, workplace literature from business perspective seems to be scarce. In this paper, the focus is on workplace service offering for mobile knowledge workers. This paper aims to study the current state of workplace servitization. To answer this, the authors identify value offering elements that are used in office business market to deliver workplace as a service. Design/methodology/approach This study follows multiple case study methodology including five case studies. Primary data were collected through interviews with workplace service providers. Secondary data included observations and publicly available data. The authors took business model design approach to study selected business offerings. Findings The results indicate that workplace business models include elements of servitization on various levels. Physical space is no longer the central offering in the office business; instead, it acts as a component on which the service portfolio is built. The highest value from workplace comes from experience-related service offerings. Originality/value Academically, research contributes to the workplace management studies by providing servitization perspective to a topic previously approached with a more technical and psychological point of view. This study can also support service providers and customer organizations in their quest to make service provision more flexible and experience-oriented.

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