scholarly journals A multi-method study of the IS impact of SAP in a large organization

2021 ◽  
Author(s):  
◽  
Azim Ali
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
New Zealand ◽  
Global Information ◽  
Is Success ◽  
Effective Measure ◽  
Large Organization ◽  
Quality Value ◽  
Access To Data

<p>The latest Gartner report states that in 2012, the figure for global Information Technology (IT) spending amounted to US $3.6 trillion and a predicted $3.8 trillion in 2013. Achieving an effective measure of IS success and impact of information systems has been a goal for information systems researchers for decades.  Numerous methods exist for measuring the quality, value and impact of information systems in organizations, including benchmarking, ISO standards, and user surveys. However, typically, often due to restricted access to data, researchers only use one type of measure.  This study uses a single-organization case study investigating measures of the quality, value and impact of the SAP system in the largest telecommunications organization in New Zealand, using and comparing a range of methods and perspectives. The researcher also evaluates the best possible measures for organizations to adopt by comparing multiple methods.</p>

scholarly journals A multi-method study of the IS impact of SAP in a large organization

2021 ◽  
Author(s):  
◽  
Azim Ali
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
New Zealand ◽  
Global Information ◽  
Is Success ◽  
Effective Measure ◽  
Large Organization ◽  
Quality Value ◽  
Access To Data

<p>The latest Gartner report states that in 2012, the figure for global Information Technology (IT) spending amounted to US $3.6 trillion and a predicted $3.8 trillion in 2013. Achieving an effective measure of IS success and impact of information systems has been a goal for information systems researchers for decades.  Numerous methods exist for measuring the quality, value and impact of information systems in organizations, including benchmarking, ISO standards, and user surveys. However, typically, often due to restricted access to data, researchers only use one type of measure.  This study uses a single-organization case study investigating measures of the quality, value and impact of the SAP system in the largest telecommunications organization in New Zealand, using and comparing a range of methods and perspectives. The researcher also evaluates the best possible measures for organizations to adopt by comparing multiple methods.</p>

Leveraging Diversity in Information Systems and Technology Education in the Global Workplace

2011 ◽  
pp. 27-41 ◽  
Author(s):  
Eileen M. Trauth
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Pedagogical Practices ◽  
Global Information ◽  
State University ◽  
Information Economy ◽  
Pennsylvania State University ◽  
Demographic Profiles ◽  
It Workforce

In this chapter we consider the educational needs of the globally diverse information technology (IT) sector and a curriculum that has been developed in order to respond to them. We begin by discussing two human resource (HR) gaps that are affecting the preparation of tomorrow’s IT workforce. The first gap is a participation gap, which is related, in part, to the under representation in recruitment and retention of students with particular demographic profiles in information systems and technology (IS&T) education. The second gap is a knowledge gap, which is related to the globalization of the IT field and the challenges of developing compatible curriculum and pedagogical practices that will prepare students for careers in such a field. We argue that diversity is a lens that can be used to both understand these HR gaps and to develop curricular responses to them. We do this by considering, as a case study, a course developed and taught in the College of Information Sciences and Technology at Pennsylvania State University that is intended to address these gaps. This course—Human Diversity in the Global Information Economy—is offered to exemplify a way of addressing the diversity dimension of the IT skill set.

The Concept of Modularity in the Context of IS/IT Project Outsourcing

2020 ◽  
Vol 11 (4) ◽  
pp. 1-17
Author(s):  
Shahzada Benazeer ◽  
Jan Verelst ◽  
Philip Huysmans
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Systematic Approach ◽  
Failure Rates ◽  
It Services ◽  
Research Project ◽  
It Project ◽  
Technology Services ◽  
Insight Into

Information systems and information technology (IS/IT) services are often outsourced to external partners for multiple reasons. The outsourcing literature is persistently reporting high failure rates in IS/IT project outsourcing. Literature suggests that the IS/IT project outsourcing is a complex maneuver, but unfortunately, none of the proposed remedies (mitigating actions) have considered addressing the complexity related issue in IS/IT project outsourcing. This paper explores the concept of modularity, as it has been applied in many other fields in order to manage complexity and enhance agility/flexibility. This paper presents a case study conducted at a Belgian organization involved in technology services and is part of a research project consisting of four cases. This study illustrates a systematic approach, how the concept of modularity can be applied in identifying ‘couplings' which may be responsible for increasing complexity to IS/IT project outsourcing. This study is a first attempt to gain insight into this phenomenon.

One Size Does Not Fit All

2011 ◽  
pp. 10-15
Author(s):  
Gerald Grant
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Economies Of Scale ◽  
Research Work ◽  
Global Information ◽  
Information And Communications Technologies ◽  
Global Organizations ◽  
It Systems ◽  
Communications Technologies ◽  
Global Information Systems

Managers, IT practitioners, and IS researchers are easily seduced by the latest information technology wave. Consequently, we tend not to question conventional assumptions about the implementation of IT systems in organizations. Instead of providing managers with directions, IS researchers can sometimes turn into prognosticators of the latest information technology fad. We call on researchers to delve below the surface of new IT trends to expose inconsistencies between technological promises and the reality of deploying information systems in global organizations. Many IS researchers are turning their attention to the area of global information management (Gallupe and Tan, 1999). This journal is a vehicle for publishing such research work. Interest in integrated global information systems is fueled both by the developments in information and communications technologies and the trends in business towards globalization of products and markets. Conventional wisdom suggests that businesses operating in global markets would benefit from implementing global information systems and achieve economies of scale and scope. This may be true in some cases, but does it hold for all cases? I suggest it may not. In certain cases deploying global IT systems could lead to diseconomies of scale.

Evaluating health information systems: An assessment of frameworks

1997 ◽  
Vol 20 (3) ◽  
pp. 68 ◽  
Author(s):  
Rohan Jayasuriya
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Community Health ◽  
Health Information ◽  
State Of The Art ◽  
Health Information Systems ◽  
Decision Makers ◽  
Finite Amount ◽  
Positivist Approach

The rapid increase in investments for computerised systems is a major concern for all health organisations. Questions about these investments arise as information technologyis only one of the areas that are competing for a finite amount of resources. There is also some concern that some of the failures of information technology would have been detected if proper evaluation of information systems were conducted. The state of the art of evaluating information systems shows changes from a very positivist approach tomore comprehensive approaches that would incorporate multiple methods. This paperpresents an assessment of the techniques and methods for information systems evaluation, followed by an application to a case study in community health to illustrate the value of the contextualist approach to evaluation. The paper argues for the use of longitudinal, contextualist approaches to information systems evaluation if decision-makers seek to improve the situation of information systems in the health industry.

scholarly journals Where Do IT Staff Position Themselves: A Case Study Exploring Common Ground

10.28945/2604 ◽  
2003 ◽  
Author(s):  
Kay Fielden
Keyword(s):  
Information Systems ◽  
New Zealand ◽  
Software Engineering ◽  
Computer Science ◽  
Participatory Research ◽  
Poster Session ◽  
Common Ground ◽  
Professional Affiliation ◽  
The Core

This paper describes a qualitative participatory research project conducted at the National Advisory Committee on Computing Qualifications Conference in New Zealand (NACCQ2002). Data was gathered at a dynamic poster session. Results obtained indicated that majority of computing academics in the polytechnic community in New Zealand regard themselves as teaching in the core overlapping areas of Software Engineering, Computer Science and Information Systems, regardless of their professional affiliation. Most participants taught subjects that lay within the Information Systems area; very few positioned themselves in the exclusively Computer Science or Software Engineering areas, or in the ove r-lap between Software Engineering and Computer. Results from this research are discussed in the paper.

Improve Business Results by Learning From Experience in Proactive Reviews

2019 ◽  
pp. 52-79
Author(s):  
Ditte Kolbaek
Keyword(s):  
Information Technology ◽  
Lessons Learned ◽  
Top Management ◽  
Global Information ◽  
Work Practices ◽  
Learning From Experience ◽  
Educational Design ◽  
Big Business ◽  
Business Results

This chapter aims to provide a theoretically based and proven educational design for lessons learned. Called a proactive review, this educational design is exemplified in a case study of a global information technology company classified as big business, where proactive reviews were developed and implemented in over 40 countries. This chapter explores how employees who solve a task together can learn from the experience and share this learning with relevant colleagues to improve work practices, services, and/or products. This chapter describes the format of proactive reviews, suggestions for starting points called PR triggers, and the four roles involved—the participant, sponsor, top management, and facilitator. The tangible and intangible results of proactive reviews are presented with their impacts on the participants, their teams, and the organization's products, services, and/or work practices. Finally, the chapter provides recommendations for implementing and maintaining proactive reviews in organizations.

Systems and Processes Framework in Global Business Transition

2008 ◽  
pp. 846-866
Author(s):  
Y. Lan ◽  
B. Unhelkar
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Global Information ◽  
Systems Management ◽  
Global Business ◽  
Information Systems Management ◽  
The Core ◽  
Process Framework ◽  
Global Information Systems ◽  
Global Transition

Having argued for and created a vision of the global entity, we now consider the system and process framework for GET. During global transition, organizations often face many explicit as well as implicit factors that could delay or, in the worst cases, even destroy the globalization process. In order to eliminate these unnecessary incidents, enterprises need to identify, document and follow the activities of the process of GET. In the past decade, researchers have made significant efforts to identify the global information systems management (GISM) activities. Most notable are Senn’s six key information technology issues (Senn, 1992), and the eight multinational categories of global information technology challenges by Palvia and Saraswat (1992). Based on the implication of activities on the process of globalization, six categories are identified to facilitate classification and collation of the GISM activities (Figure 3.1). The core concept of categorization intends to provide the organizations with an abstract overview of concerns in relation to the transition to globalization. These categories are labeled as:

Implementation Management of an E-Commerce-Enabled Enterprise Information Systems

2011 ◽  
pp. 32-47
Author(s):  
R. P. Sundarraj ◽  
Joseph Sarkis
Keyword(s):  
Information Technology ◽  
Supply Chain ◽  
Information Systems ◽  
Erp Implementation ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Erp System ◽  
Market Needs ◽  
Implementation Management

This chapter presents a case study of an overview of the efforts of Texas Instrument’s (TI’s) internal and external ERP implementation, with a focus on linking its ERP system in a global e-commerce setting. This linkage is especially important since it had been stated in TI’s strategic plan as an objective of this project to provide visibility of the ERP system to external constituents via Web linkages along with the objective of standardizing internal processes and important information technology systems to support market needs. Thus, its ERP system is central to managing its supply chain and B2B e-commerce linkages from both a customer and supplier perspective. Issues faced by TI are clearly outlined with future questions also posed in the final section.

Sign in / Sign up

Export Citation Format

Share Document