scholarly journals A Study of The Factors That Influence The Level of Consumer Satisfaction Towards The Use of Internet Banking

2017 ◽  
Vol 3 (2) ◽  
pp. 87
Author(s):  
Vivi Vivi ◽  
Novita Novita
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Consumer Satisfaction ◽  
Sampling Method ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Information And Communication ◽  
Acceptance Model

<p>The development of Information and Communication Technology (ICT) has become an integral part of people’s life today. Various kinds of business and trade transactions have changed along with the advancement of ICT. One of the sectors that are influenced by the development in information and communication technology is banking. The presence of internet banking has brought more conveniences to the customers in conducting banking transactions anytime and anywhere. However, one of the challenges faced by banks in implementing online banking is the security factor. In addition, consumer satisfaction in conducting internet transactions can be influenced by factors of Technology Acceptance Model (TAM). Technology Acceptance Model (TAM) consists of perceived usefulness and perceived ease of use and excellent service from the provider. The purpose of this study is to determine whether security, perceived usefulness, perceived ease of use, and service quality havepositive influence on internet banking consumer satisfaction. Thetype of research is explanatory research type. The research variables consisting of independent variables are security factor, perceived usefulness, perceived ease of use, and service quality; meanwhile dependent variable is internet banking consumer satisfaction. The sampling technique used is accidental sampling method combined with snowball sampling method. Datais collected through questionnaires and interviews. Methods of data analysis used is Multiple Regression Analysis. The result shows that variables of  security, perceived usefulness, perceived ease of use, and service qualitysimultaneously influence internet banking consumer satisfaction. It shows that the four variables positively affect internet banking consumer satisfaction.</p>

scholarly journals User Mobile Payment Behavior Using Technology Acceptance Model (TAM): Study of "Dana" E-Wallet Users

2019 ◽  
Vol 6 (2) ◽  
pp. 181
Author(s):  
Safroni Isrososiawan ◽  
Ratih Hurriyati ◽  
Puspo Dewi Dirgantari
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Sampling Method ◽  
Total Sample ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Payment ◽  
Perceived Ease Of Use ◽  
Acceptance Model ◽  
Quota Sampling

This study aims to determine the effect perceived usefulness on Mobile Payment and perceived ease of use. This research uses a quantitative approach with a questionnaire data collection tool. Population of this study is the graduate students of the Universitas Pendidikan Indonesia with a total sample of 100 students, a quota sampling method applied. Hypotheses of “DANA” application analyzed by using multiple regression analysis. The findings in this study indicate that perceived easefulness and perceived ease of use had a positive and significant effect on mobile payment.

scholarly journals The Role of Technology Acceptance Model on Whatsapp's Official Usage in Malaysian Heis

2020 ◽  
Vol 8 (5) ◽  
pp. 270-273
Keyword(s):  
Technology Acceptance ◽  
Information And Communication Technologies ◽  
Technology Acceptance Model ◽  
Communication Technologies ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Information And Communication ◽  
Acceptance Model

The revolutionary developments in information and communication technologies have drastically changed the way we communicate in our personal as well as professional life. Traditionally email was considered as formal mean of communication in organisations but now a days its common to use social networking apps for official communication. WhatsApp in this regard have so much importance as it is being used in various industries because of its security, immediacy, and easy to use features. This paper studies the role of technology acceptance model (TAM) on adoption of WhatsApp for official communication and information sharing. The sample was collected from 328 respondents from 10 Malaysian universities using survey technique. The data was analysed using SMART-PLS. The findings of the research confirm that perceived usefulness and perceived ease of use are the key constructs for adoption of WhatsApp as channel for official communication. Furthermore, the limitations and future directions of the study are also recommended.

Expanding the Technology Acceptance Model to Examine Internet Banking Adoption in Tunisia Country

2013 ◽  
Vol 4 (4) ◽  
pp. 61-81 ◽  
Author(s):  
Wadie Nasri ◽  
Charfeddine Lanouar ◽  
Anis Allagui
Keyword(s):  
Social Influence ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Self Efficacy ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Security And Privacy ◽  
Perceived Ease Of Use ◽  
Acceptance Model

This paper aims to empirically examine the factors that affect the adoption of Internet banking in Tunisia. In order to explain the factors, this paper extends the “Technology Acceptance Model” by adding additional external factors such as security and privacy, self efficacy, social influence, and awareness of services and its benefits. The findings of the study suggests that the security and privacy, self efficacy, social influence, and awareness of services and its benefits have significant effects on the perceived usefulness (PU), perceived ease of use (PEOU) and attitude toward Internet banking acceptance. Age and education have also significant impact on the attitude towards the likelihood of adopting online banking. These findings may provide for banks useful guidelines for developing Internet banking services and for marketing Internet banking.

PENGGUNAAN TECHNOLOGY ACCEPTANCE MODEL (TAM) DALAM ANALISIS NIAT PERILAKU PENGGUNAAN INTERNET BANKING PADA MAHASISWA UNIVERSITAS TELKOM

2019 ◽  
Vol 3 (2) ◽  
pp. 215-229
Author(s):  
Rafi Irbah Kusumawati ◽  
Brady Rikumahu
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Behavioral Intention ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Acceptance Model ◽  
Behavioral Intention To Use

Perkembangan teknologi informasi telah mengubah cara hidup masyarakat. Mereka menginginkan aktivitasnya untuk menjadi lebih cepat, mudah dan aman. Internet banking merupakan salah satu kemajuan teknologi informasi yang digunakan untuk memberikan pelayanan yang lebih baik bagi nasabah, dengan menghubungkan transaksi perbankan dan internet. Tujuan penelitian ini adalah untuk mengetahui pengaruh faktor-faktor pada Technology Acceptance Model (TAM) yaitu perceived ease of use, perceived usefulness, attitude toward use, dan behavioral intention to use layanan internet banking. Penelitian ini menggunakan metode purposive sampling dengan sampel 380 responden di Universitas Telkom. Metode analisis pada penelitian ini adalah Partial Least Square. Hasil dari penelitian ini adalah perceived ease of use berpengaruh positif terhadap perceived usefulness, perceived ease of use berpengaruh positif terhadap attitude toward use, perceived usefulness berpengaruh positif terhadap attitude toward use, perceived usefulness berpengaruh positif terhadap behavioral intention to use, serta attitude toward use berpengaruh positif terhadap behavioral intention to use penggunaan internet banking.

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PENERIMAAN NASABAH TERHADAP LAYANAN INTERNET BANKING DENGAN MENGGUNAKAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM)

2012 ◽  
Author(s):  
Popi Fauziati
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Self Efficacy ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Perceived Ease Of Use ◽  
Acceptance Model ◽  
Computer Self Efficacy

This study aims to analyze the factors that affect customer acceptance of internet banking services with the approach Technology Acceptance Model (TAM). The sample in this study is internet banking users in Padang. The sampling technique with purposive sampling method. The total of questionnaire distributed counted 140 and able to be used  118. The study use Structural Equation Modeling (SEM) with AMOS application version 16.0. The results of this study indicated that: (1) personalization have a  significant effect on perceived usefulness. (2) personalization have a  significant effect on perceived ease of use. (3) computer self efficacy doesn’t significant effect on perceived usefulness. (4) computer self efficacy doesn’t significant effect on perceived ease of use. (5) trust doesn’t significant effect on perceived usefulness. (6) trust doesn’t significant effect on perceived ease of use. (7) perceived ease of use doesn’t significant effect on perceived usefulness.

scholarly journals Technology Acceptance Model for the Internet Banking Acceptance in Split

2019 ◽  
Vol 10 (2) ◽  
pp. 124-140 ◽  
Author(s):  
Marija Vuković ◽  
Snježana Pivac ◽  
Duje Kundid
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Financial Services ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Internet ◽  
Perceived Ease Of Use ◽  
Acceptance Model ◽  
The City

AbstractBackground: In today’s dynamic environment, electronic banking and electronic commerce have become an inevitable aspect of financial services, so the question of acceptance and use of this kind of technology arises.Objectives: The aim of this research is to determine whether the motivation for using the Internet banking in the city of Split, Croatia, can be explained by perceived ease of use and perceived usefulness as the main elements of the technology acceptance model.Methods/Approach: For the purposes of the research, a survey analysis was applied to the sample of 282 working residents of Split. The gender and age structure of the sample was harmonized with the population to make the results more credible. In order to test the research hypothesis, logistic regression models were used.Results: The results confirmed that both elements of the technology acceptance model significantly influence the acceptance of the Internet banking in the city of Split.Conclusions: It is concluded that demographic and economic characteristics and perception of individuals affect the acceptance and use of the Internet banking in the city of Split. The results showed that both elements of the technology acceptance model influence the acceptance of the Internet banking.

scholarly journals Investigating University Student’s Acceptance of Information and Communication Technology: Applying the Technology Acceptance Model

2021 ◽  
Vol 5 (1) ◽  
pp. 65-72
Author(s):  
Hadi Khalil Ismael ◽  
Aree Mohammed Ali
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Communication Technology ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Actual Use ◽  
Information And Communication ◽  
Acceptance Model ◽  
The Relationship

Building on the technology acceptance model (TAM), this study examines university student’s acceptance of information and communication technology (ICT) as a learning resource outside of the classroom. With the aim of looking more deeply into this subject, the study applied the technology acceptance model to recognize the effect of perceived usefulness on the student’s actual use of ICT with the existence of perceived usefulness as a moderator variable. Data were collected from 376 students from Duhok Polytechnic University in the Kurdistan Region of Iraq using a questionnaire survey consisting of 15 items developed based on the related literature. The results support that both perceived ease of use and perceived usefulness are key determinants of student’s actual use of ICT as a learning resource, and the relationship between perceived ease of use and actual use is moderated by perceived usefulness. Based on the findings, conclusions, implications, limitations, and an outlook for future studies were made. The originality of this study stems from the use of perceived usefulness as a moderator on the relationship between perceived ease of use and actual use of ICT among university students.

scholarly journals An Essential Review of Internet Banking Services in Developing Countries

e-Finanse ◽  
2019 ◽  
Vol 15 (2) ◽  
pp. 73-86 ◽  
Author(s):  
Yadgar M. Hama Khan
Keyword(s):  
Developing Countries ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Action Theory ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Security And Privacy ◽  
Perceived Ease Of Use ◽  
Acceptance Model

AbstractIn the absence of a literature review for an adoption of internet banking in developing countries, this study was conducted to review and summarize the most evaluated articles in the literature. The significance of this work came from three concepts which are to highlight the concepts of research in developing countries, to accentuate the dominant models which have been used effectively in analyzing the constructs in adopting internet banking, and thirdly, to shed some light on the gaps in the potential applications for the system in the future. The Technology Acceptance Model, Theory of Reasoned Action, Theory of Planned Behaviour, Unified Theory of Acceptance and Use of Technology and Self Designed models have been used by most of the researchers in this review with a higher frequency of the Technology Acceptance Model among them. The results from this review are limited to 28 articles which were selected from a total of 110. The sources were from the search engines of Science Direct, Emerald Insight, Growing Science, International Business Information Management Association and Canadian Central of Science and Education and other different types of journal publications. The factors revealed to have important effects on the acceptance and adoption of the system were trust, perceived ease of use, and perceived usefulness, security and privacy and social influences.

Using Technology Acceptance Model to Study Customers’ Perception Towards Green Banking

Think India ◽  
2019 ◽  
Vol 22 (3) ◽  
pp. 402-409
Author(s):  
Deepak Shrivastava ◽  
Apurva Shrivastava ◽  
Gyan Prakash
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Perceived Risk ◽  
New Technology ◽  
Banking System ◽  
Point Of View ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Acceptance Model

Tech-friendliness in this new era is an important quotient considered and the persons’ acceptance towards the technology frequency matters a lot. But still the frequency varies from person to person, this brought in the concept of Technology Acceptance Model given by Fred Davis in 1989. The theory of TAM is based on two theories that are Theory of Reasoned Action and Theory of Planned Behavior, TAM is extended version of these two. Green Banking is a new technology introduced by the banks that focuses on the growth of Sustainable development and Banking system too. Thus, banks ask their customers to use it or practice it in their daily life transactions. But every customer has their own point of view on the usage of Green banking. Thus, the research aims to understand the customers’ perception towards the Green Banking for this TAM is used. The research states that Perceived risk is the primary factor that is followed by perceived usefulness and perceived ease of use that impacts the decision to use green banking. Thus, the behavioral intention results in actual use of green banking usage for which people are trying to accept the new technology. So, the banks have earned points for creating awareness among their customers but still they have to work hard and clarify their customers’ problems and vanish that hitch that is stopping them to use green banking easily.

FACTORS AFFECTING THE ADOPTION OF ELECTRONIC MONEY USING TECHNOLOGY ACCEPTANCE MODEL AND THEORY OF PLANNED BEHAVIOR

2019 ◽  
Vol 24 (1) ◽  
pp. 100-113
Author(s):  
Filona ◽  
Misdiyono
Keyword(s):  
Theory Of Planned Behavior ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Electronic Money ◽  
Factors Affecting ◽  
Acceptance Model

With the rapid growth of information technology, electronic money has played an important and central role in the e-payment. Development of electronic money is able to create a trend less-cash society, which is a society’s behavior using non- cash transactions by utilizing the simplicity offered through electronic transactions. The purpose of this research is to determine the factors affecting the intention to use electronic money. We designed a questionnaire and used it to survey a simple random sampling of people who use of e-money in DKI Jakarta. The actual samples used for the study are 125 respondents. We analyzed the data using Structured Equation Modeling to evaluate the strength of the hypothesized effects. The result of the analysis showed that perceived ease of use has no significant effect on attitudes towards the use of e-money. Perceived ease of use has a significant effect on the perceived usefulness of e-money. Perceived usefulness has no significant effect on the intention to use e-money. Perceived usefulness has a significant effect on attitudes towards the use of e-money. Attitude has a significant effect on the intention to use e-money. Subjective norm has a significant effect on the intention to use e-money. Perceived behavioral control has no significant effect on the intention to use e-money. Keywords: electronic money, technology acceptance model, the theory of planned behavior.

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