scholarly journals Willingness to Pay for Improvement in Service Quality of Intermediate Public Transport (IPT) Modes

2021 ◽  
Vol 7 (5) ◽  
pp. 866-879
Author(s):  
Saurabh Kumar ◽  
Sanjeev Sinha
Keyword(s):  
Developing Countries ◽  
Service Quality ◽  
Willingness To Pay ◽  
Public Transport ◽  
Multinomial Logit Model ◽  
Transportation Systems ◽  
Transport Infrastructure ◽  
Policy Makers ◽  
Face To Face

The Rapid increase in urban population has put extraordinary pressure on transport infrastructure. Public transport frameworks in small and medium-sized cities in developing countries include of IPT modes. However, these midsized cities in developing countries face congestion problems and have severe environmental pollution. The paper focuses on the assessment of willingness to pay for improvement in service quality of IPT mode of transportation in urban India. A Stated Choice (SC) survey instrument was designed and data was collected from IPT users to collect respondent’s socio-economic characteristics and their attributes for the stated hypothetical scenarios. Respondents were approached randomly and face-to-face interviews were carried out. The present study aimed at finding the willingness to pay for different attributes of an IPT mode to assess the relative importance of these attributes. The multinomial logit model was developed using the econometric software NLOGIT 4.0. The results obtained from the analysis suggest that the commuters in the city perceive safety as the most important attribute of an IPT mode followed by comfort and waiting time. The findings of the study shall be useful for policy makers and operators in urban planning and improvement of the transportation systems of mid-sized cities of developing countries and any new mode incorporating high comfort and safety shall be preferred. Doi: 10.28991/cej-2021-03091696 Full Text: PDF

scholarly journals MODERATING EFFECT OF SERVICE QUALITY ON PUBLIC TRANSPORT TRAVEL BEHAVIOUR AND ANTECEDENTS

2020 ◽  
Vol 18 (14) ◽  
Author(s):  
Rohana Ngah ◽  
Lennora Putit ◽  
Azmi Mat ◽  
Jamalunlaili Abdullah ◽  
Rohayu Ab Majid
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Traffic Congestion ◽  
Travel Behaviour ◽  
Moderating Effect ◽  
Transport Infrastructure ◽  
Reverse Direction ◽  
Kuala Lumpur ◽  
The Relationship

Public transport infrastructure has been massively developed to encourage public transport usage in Kuala Lumpur. However, a low percentage of public transport ridership dampens the objectives to reduce traffic congestion and air population. This paper attempts to investigate the effect of travel intention and the moderating effect of general service quality of public transport on travel behaviour among commuters in Kuala Lumpur. A survey was carried out at LRT stations, and a total of 904 were usable. Most of the respondents are young adults between 20-29 years old, and the majority earned less than RM3,000 a month. Most of them possess a vehicle and driving license. Findings showed that travel intention has a significant effect on travel behaviour. Interestingly, service quality, in general, weakly moderates the relationship between travel intention and travel behaviour in a reverse direction. The findings would help relevant authorities to set strategies to encourage more private riders further to switch to public transport.

scholarly journals ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI KEPUASAN LAYANAN AKADEMIK MAHASISWA PRODI DIPLOMA I KEPABEANAN DAN CUKAI

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Agus Sriyanto
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Latent Variables ◽  
Structural Equation ◽  
Positive Impact ◽  
Positive Influence ◽  
Equation Modeling ◽  
Policy Makers ◽  
Five Dimensions

ABSTRACT:Improving the quality of education becomes very important nowadays to meet the increasing demands of graduates’ future institutions. This research adopts five dimensions of service quality initiated by Parasuraman, Zeithaml and Berry (servqual) to assess the quality of academic services affecting student satisfaction. Once the determinants are known, they can be used by policy makers to improve student satisfaction levels. After identifying the determinant factors, policy makers can use them to improve the level of satisfaction of students. There are 100 respondents who participated in this research. The data was collected using surveys and analyzed using structural equation modeling with Smart PLS 3.0. The results showed that among five hypotheses tested, all variables have the positive influence, however, there are two latent variables which have significant associations, while the others have not. Responsiveness and empathy have positive and significant impact on the student satisfaction, while tangible, reliability and assurance have a positive impact but not significant. Keywords: customs student satisfaction, service quality, servqual, SEM.ABSTRAK:Meningkatkan kualitas pendidikan menjadi sangat penting dewasa ini untuk memenuhi tuntutan kebutuhan unit pengguna yang semakin meningkat. Penelitian ini mengadopsi lima dimensi kualitas jasa yang digagas oleh Parasuraman, Zeithaml dan Berry (Servqual) untuk menilai kualitas layanan akademik yang mempengaruhi kepuasan mahasiswa. Setelah faktor-faktor penentu dari dimensi servqual dapat diketahui maka faktor-faktor tersebut dapat digunakan oleh pembuat kebijakan untuk meningkatkan tingkat kualitas layanan kepada mahasiswa. Ada 100 responden di pilih secara acak dari total populasi yang berpartisipasi dalam penelitian ini. Data dikumpulkan dengan menggunakan survei online dan dianalisis dengan pemodelan persamaan struktural dengan bantuan software Smart PLS 3.0. Hasil penelitian ini menunjukkan bahwa dari kelima dimensi servqual, semua variabel memiliki pengaruh positif terhadap kepuasan mahasiswa, namun dari lima variabel tersebut hanya dua variabel laten yang mempunyai pengaruh signifikan, sementara tiga variabel yang lain tidak signifikan. Daya tanggap dan empati berpengaruh positif dan signifikan terhadap kepuasan siswa, sedangkan bukti fisik, keandalan dan jaminan memiliki dampak positif namun tidak signifikan.Kata Kunci: kepuasan, Mahasiswa Bea dan Cukai, kualitas layanan, Servqual, SEM                  

scholarly journals Implementing health technology assessment in Kuwait: a qualitative study of perceived barriers and facilitators

2019 ◽  
Vol 35 (6) ◽  
pp. 422-426 ◽  
Author(s):  
Basshar Darawsheh ◽  
Evi Germeni
Keyword(s):  
Developing Countries ◽  
Health Technology Assessment ◽  
Technology Assessment ◽  
Qualitative Interviews ◽  
Healthcare Providers ◽  
Health Technology ◽  
Barriers And Facilitators ◽  
Policy Makers ◽  
Face To Face ◽  
Key Stakeholders

AbstractObjectivesThis study sought to explore main barriers and facilitators to implementing health technology assessment (HTA) in Kuwait from the perspective of key stakeholders.MethodsSemi-structured qualitative interviews were conducted with ten key stakeholders: seven healthcare providers working at various departments of the Kuwaiti Ministry of Health (MOH), and three academics with substantial experience in teaching HTA or related fields. Interviews were conducted face-to-face, audio-recorded, and transcribed verbatim. Data were analyzed using an inductive thematic approach.ResultsParticipating stakeholders reported several factors that might act as a barrier to building HTA in Kuwait: minimal awareness of HTA, lack of institutional and human capacity, a fragmented healthcare system, poor communication between researchers and policy makers, the country's wealth, politics, as well as data quality, availability, and sharing. Institutionalizing HTA as a politically empowered body, enforcing its recommendation by law, and benefiting from neighboring countries' experiences were suggested as possible ways to move forward.ConclusionStudies exploring the unique challenges that high-income developing countries may face in implementing HTA are still scarce. The results of this study are consistent with evidence coming from other developing countries, while also suggesting that the abundance of financial resources in the country is a double-edged sword; it has the potential to facilitate the development of HTA capacity, but also hinders recognizing the need for it.

scholarly journals Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review

2020 ◽  
Vol 32 (3) ◽  
pp. 423-435 ◽  
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Public Transport ◽  
User Satisfaction ◽  
Traffic Congestion ◽  
Information Quality ◽  
Service Providers ◽  
Delphi Approach ◽  
Rail Travel

While rail-based public transport is clearly a more advanced and preferable alternative to driving and a way of overcoming traffic congestion and pollution problems, the rate of uptake for rail travel has remained stagnant as a result of various well-known issues such as that commuters either use a more reliable and comfortable alternative to get from A to B and/or that they are not satisfied with the quality of service provided. This study examined the factor of user satisfaction regarding rail-based public transport with the aim of discovering precisely what factors have a significant effect on the user satisfaction and uptake of rail travel. This was approached using both the Delphi approach and a thorough review of the current literature, focusing on a total of nine possible factors affecting passenger satisfaction with rail travel availability of service, accessibility of service, ticket or pass, punctuality, clarity of information, quality of customer service, comfort, safety, and image. Also discussed were 29 extra possible attributes and several measures that were implemented in various countries to increase the service quality. It was concluded that this review will provide valuable information for policymakers, researchers and service providers in terms of specifying the service factors most worth investigating if the quality of this crucial means of transport is to be raised.

scholarly journals INDICATORS OF SERVICE QUALITY OF PUBLIC TRANSPORT / VIEŠOJO TRANSPORTO PASLAUGŲ KOKYBĖS RODIKLIAI

2018 ◽  
Vol 10 (0) ◽  
pp. 1-7
Author(s):  
Vaida Vabuolytė ◽  
Rasa Ušpalytė-Vitkūnienė
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Evaluation Process ◽  
Transport Service ◽  
Service Network ◽  
Service Demand ◽  
Wide Range ◽  
The City ◽  
Public Transport Service

This article presents the findings in the field of public transport planning, routes network optimization and service demand affecting indicators as well as analysis of public transport indicators in Klaipėda City. It investigates a wide range of approaches to the evaluation process of service quality of public transport proposed by scientists and these field practitioners and defines the most significant indicators. The article encourages discussions for further research of defined indicators of public transport service and proposes its ranking from the most significant one. Findings are suggested being used for policymakers, planners or other researchers as the base for the evaluation of public transport service network in cities, also to evaluate the quality and compare the results among transport districts within the city limits. By knowing the core of the problem of the network of public transport service, it is possible to plan the changes and improve the service quality, therefore, ridership of the system. Santrauka Šiame straipsnyje pristatyti viešojo transporto planavimui, maršrutų tinklo optimizavimui bei šios paslaugos poreikiui įtakos turintys veiksniai (rodikliai) ir taip pat viešojo transporto veiksnių (rodiklių) analizė Klaipėdos mieste. Jame nagrinėtas įvairių mokslininkų ir šios srities specialistų požiūris į viešojo transporto paslaugų kokybės vertinimą ir išskirti svarbiausi rodikliai. Straipsnyje skatinama diskusija dėl tolesnio viešojo transporto rodiklių tyrimo ir siūloma juos įvertinti pagal svarbumą. Siūloma, kad politikos formuotojai, planuotojai ar kiti tyrėjai rodiklius taikytų kaip pagrindą viešojo transporto paslaugų tinklui vertinti miestuose, taip pat įvertintų tinklo kokybę ir palygintų rezultatus tarp miesto transportinių rajonų. Nustačius viešojo transporto tinklo problemas, galima planuoti pokyčius ir pagerinti paslaugų kokybę, kartu padidinant sistemos naudojimą.

scholarly journals ANALISIS PENGARUH INDEKS WALKABILITY TERHADAP KEINGINAN BERJALAN KAKI DARI DAN MENUJU STASIUN TRANSPORTASI UMUM

2021 ◽  
Vol 4 (3) ◽  
pp. 737
Author(s):  
Reynaldo Bernard Khuana ◽  
Leksmono Suryo Putranto
Keyword(s):  
Factor Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Poor Quality ◽  
Transport Infrastructure ◽  
Walking Distance ◽  
Walkability Index ◽  
The Poor ◽  
Two Factors

Although the construction of public transport infrastructure is underway, the poor quality of the pedestrian paths may result in users being reluctant to use public transport. Therefore, a method to find out the walking path according to the user's desire to travel is needed. This study aims to determine the factors formed and the influence of socials-demographic characteristics on the desire to walk to and from public transportation stations in Indonesia. The statements contained in the questionnaire were made based on the walkability index that has been used previously in several countries and confirmed by factor analysis. The results of the factor analysis showed that from the 13 variables tested, there were 4 variables which were reduced until the remaining 9 variables formed 2 factors. The two factors are the convenience factor and the practicality and safety factor. socials-demographic factors such as age, gender, walking frequency, walking distance, place of residence, walking purpose, and monthly expenses did not have a significant influence on the pleasantness factor as well as the practicability and safety factor.ABSTRAKMeskipun pembangunan infrastruktur transportasi umum sedang dilakukan, kualitas jalur pejalan kaki yang buruk dapat mengakibatkan pengguna enggan untuk menggunakan transportasi umum. Oleh karena itu suatu metode untuk mengetahui jalur perjalan kaki yang sesuai dengan keinginan berjalan pengguna sangatlah diperlukan. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang terbentuk dan pengaruh karakteristik sosial-demografis terhadap keinginan berjalan kaki dari dan menuju stasiun transportasi umum di Indonesia. Pernyataan-pernyataan yang terdapat dari kuesioner dibuat berdasarkan indeks walkability yang telah digunakan sebelumnya pada beberapa negara dan dikonfirmasi dengan analisis faktor. Hasil analisis faktor menunjukkan dari 13 variabel yang diuji terdapat 4 variabel yang direduksi hingga tersisa 9 variabel yang membentuk 2 faktor. Kedua faktor tersebut adalah faktor kenyamanan dan faktor kepraktisan dan keselamatan. faktor sosial-demografis seperti usia, jenis kelamin, frekuensi berjalan kaki, jarak kemampuan berjalan, tempat tinggal, tujuan berjalan, dan pengeluaran tiap bulan tidak memberikan pengaruh yang signifikan terhadap faktor kenyamanan maupun faktor kenyamanan dan keselamatan.

scholarly journals PUBLIC TRANSPORT USERS' PREFERENCES AND WILLINGNESS TO PAY FOR A PUBLIC TRANSPORTATION MOBILE APP IN MADRID

2016 ◽  
Author(s):  
Guillermo Velázquez Romera ◽  
Andrés Monzón
Keyword(s):  
Willingness To Pay ◽  
Real Time ◽  
Public Transport ◽  
Public Transportation ◽  
Smart Cities ◽  
Mobile App ◽  
Sustainable Urban Development ◽  
Proactive Behaviour ◽  
Study Results

Today, smart cities are presented as a solution to achieve a more sustainable urban development while increasing the quality of life of its citizens through the use of new technologies (Neirotti, 2013). Smart Mobility is based on innovative and sustainable ways to provide transport for the inhabitants of cities, enhancing the use of fuels or vehicle propulsion systems that respect the environment, supported by technological tools and a proactive behaviour of citizenship (Neirotti, 2013). In urban mobility, the purpose of the Smart Cities is to develop flexible systems for real-time information to support decision-making in the use and management of different transport modes, generating a positive impact, saving users time and improving efficiency and quality of service. In this context, several solution types are being introduced in the world’s cities. They enable the improvement of the abovementioned factors acting on the demand side resulting in more efficient journeys for individual travelers, and improved satisfaction with the service. (Skelley et Al., 2013) with a lower level of investment than that of infrastructure deployment or an increase in the level of service. One of the most extended solutions is the use of mobile apps for providing the user with contextualized -static and real time- transport information. The study is based on a survey carried out among users of public transport in Madrid under the European OPTICITES project of the 7th Research Framework Programme. The survey contained items on their transportation habits, their level of skills and technological capabilities, and their main expectations about the possibility of using a new application, the main desired capabilities and willingness to pay for use. The study results show the preferences of users of public transport capacity, static, real-time search and in-app services for a multimodal real-time application and willingness to pay for this service, all analyzed by different Slicers users. The results also establish the basis for an estimate of the usefulness of these applications for users of public transport.DOI: http://dx.doi.org/10.4995/CIT2016.2016.3498

scholarly journals Rural communities' perception of and willingness to pay for wastewater and stormwater management infrastructure in Bihar, India

2020 ◽  
Vol 10 (1) ◽  
pp. 36-47
Author(s):  
Mohammad Rashid ◽  
Debapratim Pandit
Keyword(s):  
Rural Communities ◽  
Service Quality ◽  
Willingness To Pay ◽  
Rural Areas ◽  
Stormwater Management ◽  
Gap Analysis ◽  
Service Improvement ◽  
The Relationship ◽  
Economic Considerations

Abstract Management of wastewater and stormwater is required for achieving total sanitation and conservation of fresh water resources. The wastewater and stormwater management (WSM) infrastructure suitable to rural areas is usually determined based on technical, environmental, and economic considerations and local communities' perception of infrastructure is ignored. This study analyses the rural communities' choice and perception of WSM infrastructure and their willingness to pay (WTP) for their improvement and maintenance. The households' choice and perception of different aspects of rural WSM infrastructure are determined using the RIDIT (relative to an identified distribution and transformation) analysis, service quality gap analysis, through establishing the relationship between households' satisfaction with individual aspects and overall quality of WSM, and WTP for the service improvement and maintenance. The study finds that rural people like to dispose of wastewater offsite as a good network of drains is found in the villages. However, several aspects of WSM are perceived as poor and require the attention of the policymakers. The rural households want improvement in several attributes and are willing to pay for the maintenance of improved service. The service quality of individual attributes of WSM infrastructure and socioeconomic characteristics of the households are essential determinants of their WTP.

Sign in / Sign up

Export Citation Format

Share Document