scholarly journals Rural communities' perception of and willingness to pay for wastewater and stormwater management infrastructure in Bihar, India

2020 ◽  
Vol 10 (1) ◽  
pp. 36-47
Author(s):  
Mohammad Rashid ◽  
Debapratim Pandit
Keyword(s):  
Rural Communities ◽  
Service Quality ◽  
Willingness To Pay ◽  
Rural Areas ◽  
Stormwater Management ◽  
Gap Analysis ◽  
Service Improvement ◽  
The Relationship ◽  
Economic Considerations

Abstract Management of wastewater and stormwater is required for achieving total sanitation and conservation of fresh water resources. The wastewater and stormwater management (WSM) infrastructure suitable to rural areas is usually determined based on technical, environmental, and economic considerations and local communities' perception of infrastructure is ignored. This study analyses the rural communities' choice and perception of WSM infrastructure and their willingness to pay (WTP) for their improvement and maintenance. The households' choice and perception of different aspects of rural WSM infrastructure are determined using the RIDIT (relative to an identified distribution and transformation) analysis, service quality gap analysis, through establishing the relationship between households' satisfaction with individual aspects and overall quality of WSM, and WTP for the service improvement and maintenance. The study finds that rural people like to dispose of wastewater offsite as a good network of drains is found in the villages. However, several aspects of WSM are perceived as poor and require the attention of the policymakers. The rural households want improvement in several attributes and are willing to pay for the maintenance of improved service. The service quality of individual attributes of WSM infrastructure and socioeconomic characteristics of the households are essential determinants of their WTP.

scholarly journals Determinants Of Customer-Perceived Service Quality In Senior-Care Industry And Their Relationship To Customer Satisfaction And Behavioral Intentions: Research Findings From Taiwan

2011 ◽  
Vol 7 (12) ◽  
Author(s):  
Hsing-Yun Chang ◽  
Cho-Pu Lin ◽  
Meng-Yun Tsou ◽  
Chien-Ting Chen
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Rural Areas ◽  
Food Service ◽  
Three Dimensions ◽  
Perceived Service Quality ◽  
Competitive Edge ◽  
Research Findings ◽  
The Relationship

The senior-care market has been on the rise in Taiwan, especially in rural areas. Soaring competition among senior-care operators has led to escalating consumer demands on performances, driving the industry to become more customer-oriented. The authors examined the relationship between service quality of senior care and customer satisfaction in rural Taiwan based on Parasuraman, Zeithmal and Berrys SERVQUAL ten dimensions (i.e., access, communication, competence, courtesy, credibility, reliability, responsiveness, security, tangibles and understanding the customer) and Lees food service. Multiple regression was conducted to test the relationships. The statistical results showed that access, courtesy and food service are significantly and positively related to customer satisfaction. This finding, among others, suggests that senior-care operators in rural Taiwan might have overlooked the above mentioned three dimensions as factors leading to customer satisfaction and, ultimately, to a sustainable competitive edge.

scholarly journals Exploring the Service Quality determinants of Solar Product Dealers

2019 ◽  
Vol 15 (1-2) ◽  
pp. 27-38 ◽  
Author(s):  
Vikas Kumar ◽  
Bikramjit Singh Hundal ◽  
Komalpreet Kaur
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Rural Areas ◽  
Gap Analysis ◽  
T Test ◽  
Primary Data ◽  
Paired Sample ◽  
Significant Difference ◽  
Perceptions And Expectations

The present study explored the determinants affecting service quality of solar product dealers. The study is based on primary data, collected from a total of 345 solar pump users from different villages and rural areas of Punjab. Exploratory factor analysis, confirmatory factor analysis, and paired sample t-test have been used to examine the data. Furthermore, the SERVQUAL scale has been used to measure the service quality of solar product dealers. Paired sample t-test was used to measure the users’ expectation and perception gap between service quality dimensions. The results validated that five factors namely reliability, responsiveness, assurance, empathy, and tangibility influence service quality of solar product dealers and there is no significant difference between perceptions and expectations of solar product users except for the responsiveness dimension. As far as gap analysis is concerned, the dimension ‘responsiveness’ was responsible for the highest gap score. So, perceptions of solar product users are not fully being met with their expectations.

scholarly journals ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA: STUDI KASUS PADA STIE MDP PALEMBANG

JEMBATAN ◽  
2020 ◽  
Vol 16 (2) ◽  
pp. 111-120
Author(s):  
Ruth Samantha Hamzah ◽  
Diaz Almalik
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Quantitative Study ◽  
Sampling Method ◽  
Gap Analysis ◽  
Quadrant Analysis ◽  
Purposive Sampling ◽  
Relationship Of ◽  
The Relationship

This study aims to analyze the relationship of service quality towards student satisfaction at STIE MDP Palembang in 2016. This is a quantitative study which collected data from questionnaires that were distributed to 30 samples by purposive sampling method. Gap analysis and quadrant analysis have been used in this study. The results have shown that the level of gap service between expectation and perception of customers toward service quality of STIE MDP were measured by the calculation of each dimensions. This measurement can be seen on gap 2, 3, and 4 which showed the dominant positive gap scores, respectively. Therefore, periodic improvements are needed in order to enhance the service quality in achieving student satisfaction optimally.

A GAP ANALYSIS IN SERVICE QUALITY OF THAI LOGISTICS SERVICE PROVIDERS

2013 ◽  
Author(s):  
Chatwadee Tansakul ◽  
◽  
Jirachai Buddhakulsomsiri ◽  
Thananya Wasusri ◽  
Papusson Chaiwat ◽  
...  
Keyword(s):  
Service Quality ◽  
Gap Analysis ◽  
Service Providers ◽  
Logistics Service ◽  
Logistics Service Providers

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

The Relationship between the Development of Human Capital and the Agricultural Economy in Rural Areas

2020 ◽  
pp. 61-65
Author(s):  
B.A. Voronin ◽  
◽  
I.P. Chupina ◽  
Ya.V. Voronina ◽  
◽  
...  
Keyword(s):  
Human Capital ◽  
Rural Areas ◽  
Agricultural Production ◽  
Agricultural Sector ◽  
Real Life ◽  
Standard View ◽  
Household Factors ◽  
Economic Transformations ◽  
The Relationship

The article discusses a non-standard view of the formation of human capital for work in organizations of the agricultural sector of the economy, in the context of modern socio-economic transformations. In the classical sense, human capital for agriculture should be formed and developed in rural areas. But in real life, this is not always the case, because there are many factors that prevent the classical solution of this problem. First, the demographic factor affects, second, social and household factors, and third, in many rural areas there are no working agricultural organizations where qualified agricultural specialists can work. All these and other circumstances actualize the problem of the quality of human capital in rural areas in relation to the development of agricultural production.

scholarly journals AN EVALUATION OF THE INFLUENCE OF PUPILS’ EATING HABITS ON THEIR ACADEMIC PERFORMANCE IN THE CONTEMPORARY SCHOOL SYSTEM

2021 ◽  
pp. 44-57
Author(s):  
Bernadette Egede ◽  
Keyword(s):  
Academic Performance ◽  
Rural Areas ◽  
Eating Habits ◽  
Survey Design ◽  
Correlation Coefficients ◽  
Strong Relationship ◽  
School Feeding ◽  
Primary School Pupils ◽  
The Relationship

The nexus between academic performance, nutrition and eating habit is globally recognized to the extent that it has inspired various strategies such as ‘school feeding programmes’ in many nations including Nigeria. This correlational study was aimed to evaluate the relationship between the eating habits of primary school pupils and their academic performance, using a survey design. Fifty pupils in two intact classes from two schools in rural areas, formed the sample. Data was collected using interviewer-questionnaire, coupled with naturalistic observation, for the eating habits and their results from the term’s examination done within the same periodin the schools. The data was analyzed using SPSS – 23 to determine the correlation coefficients. The results suggest that there is strong relationship between pupils’ eating habits, in terms of frequency of feeding, quality of feeding pattern, and quality of breakfast and their academic performance. In addition, the pupils perceived that eating light breakfast enhances their attention span to learn unlike, skipping of breakfast and eating heavy breakfast. The results of this study provide empirical evidence which can be used to encourage parents in rural areas to provide adequate nutrition for their wards/children to enhance their performance in school as recommended in this paper.

scholarly journals Statistical analysis of factors affecting the service quality of Jetstar Pacific Airlines

2015 ◽  
Vol 18 (2) ◽  
pp. 67-75
Author(s):  
Nhan Huu Huynh ◽  
Dung Anh To
Keyword(s):  
Factor Analysis ◽  
Statistical Analysis ◽  
Service Quality ◽  
External Environment ◽  
Technical Quality ◽  
Quality Model ◽  
Factors Affecting ◽  
Functional Quality ◽  
The Relationship

The aim of this paper is to study the effects of service quality in Jetstar Pacific Airlines towards customer’s satisfaction under the perspective of Servqual and Gronroos service quality model and the relationship between functional quality, technical quality, internal and external environment influences mediated by Jetstar Pacific Airlines images and service quality using the main statistical methods such as factor analysis and multiple linear regression.

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