AN EMPIRICAL STUDY OF TOTAL QUALITY MANAGEMENT ACCOUNTING IN HIGHER EDUCATION: STUDENTS AS CUSTOMERS PERSPECTIVE

With increased globalisation and competitiveness in the markets, the firms are in consistent search for new methods to satisfy their customers. The concept of TQM renders useful insight to achieve the said objective. Moreover, the concept is multi-disciplinary and is well suited to the Indian concept as well. Higher Education is an important sector that needs to cater to the need of quality education in the wake of plethora of options available to the students worldwide and also to satisfy the Accredition and assessment needs by agencies like NAAC. Thus, an attempt has been made to study the impact of Total Quality Management accounting in the Higher Education Sector. The paper has been divided into seven parts. While the first and second part deals with the introduction and conceptual framework respectively, the third part focuses on the various concepts of research methodology. The results of the empirical study have been reported in the fourth part. The fifth part deals with the suggestions for the policy makers followed by the research gaps so identified. The last part deals with the conclusion.

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The Impact Total Quality Management and Corporate Social Responsibility on the Financial Performance on Higher Education Institutions: Review with Focus on Private Institutions in the United Arab Emirates

International Journal of Academic Research in Business and Social Sciences ◽

10.6007/ijarbss/v11-i3/8520 ◽

2021 ◽

Vol 11 (3) ◽

Author(s):

Laith Naji Abed Almuntfjya ◽

Tan Owee Kowang

Keyword(s):

Higher Education ◽

Corporate Social Responsibility ◽

Quality Management ◽

Total Quality Management ◽

Financial Performance ◽

United Arab Emirates ◽

Private Institutions ◽

Total Quality ◽

Corporate Social ◽

The Impact

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Total Quality Management in higher education: a literature review on barriers, customers and accreditation

The TQM Journal ◽

10.1108/tqm-11-2020-0256 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Naga Vamsi Krishna Jasti ◽

V. Venkateswaran ◽

Srinivas Kota

Keyword(s):

Higher Education ◽

Quality Management ◽

Literature Review ◽

Total Quality Management ◽

The Body ◽

Total Quality ◽

Model Framework ◽

Content Type ◽

Body Of Knowledge ◽

The Impact

PurposeThe purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the last three decades (1991–2020) using literature review to establish the current state.Design/methodology/approachA total of 137 articles across 55 journals were consolidated for this review specifically focused on TQM (barriers, customers and accreditation) in HE. The investigations were carried out to identify the chronological growth of articles, research streams and methodologies. The articles were classified based on four research approaches and three research streams which have been reviewed in detail.FindingsConsidering the rapid growth in the HE sector and the concerns over reduction in quality of education especially in developing countries, the importance of TQM in HE is immense. The findings include identification of the barriers to successful TQM implementation, the need for alignment of TQM objectives of higher educational institutions (HEIs) and identified target customer(s) with the selected model/framework and the impact of accreditation/certification in the attainment of TQM.Originality/valueThis study which tries to bring a perspective to the main trends in TQM application to HE with respect to barriers, customers and accreditation over the last three decades is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

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Pengaruh praktik total quality management dan knowledge management terhadap kinerja perguruan tinggi

Jurnal Kajian Manajemen dan Wirausaha ◽

10.24036/jkmw02112850 ◽

2021 ◽

Vol 3 (2) ◽

pp. 54

Author(s):

Gesit Thabrani ◽

Ratih Ramadini

Keyword(s):

Higher Education ◽

Knowledge Management ◽

Quality Management ◽

Total Quality Management ◽

Management Practice ◽

Total Quality ◽

Study Program ◽

Study Programs ◽

Education Performance ◽

The Impact

This study aims to analyze the impact of total quality management practice on higher education performance is mediated by knowledge management of universities in Padang City. This type of the research is a descriptive causative approach. This research was carried out in study program at universitie in Padang City. The populations in this study were all study programs throught universities, both state universities, private universities, religion universities, and university with many faculties in the city of Padang. The sample used is 80 study programs at university collages with Probability sampling technique with the sampling method is using stratified proportionate random sampling. The type of the data in this study are primary and secondary data. Data were collected through questionnaires, analyzed using the SPPS version 22 and path analysis. Keywords: Total quality management practice, knowledge management, higher education performance.

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