scholarly journals Perancangan User Experience Menggunakan Metode Five Planes Pada Aplikasi Mobile Kode Funding Di PT Kodetag Global Teknotama

2019 ◽  
Vol 9 (1) ◽  
pp. 55-69
Author(s):  
Paramita Retno Utami ◽  
Firman Ardiansyah ◽  
Muhammad Zubair
Keyword(s):  
User Interface ◽  
Success Rate ◽  
User Experience ◽  
User Satisfaction ◽  
Usability Testing ◽  
Task Completion ◽  
Think Aloud ◽  
Task Success ◽  
Funding Application ◽  
And Task

ABSTRACT Kode Funding Application is a cooperative mobile-based application which is a service product of PT Kodetag Global Teknotama. This application is designed to have features of cooperatives transactions, but it has not been designed with user experience (UX) and user interface optimization (UI) to meet the needs and achieve user satisfaction. As the consequence, when the user used the application, they faced difficulties in making transactions on the application such as data input errors. These following things will affect the performance of the user while making the transactions.The design of user experience and user interface optimization are designed to build an Android mobile application prototype for Koperasi Simpan Pinjam dan Pembiayaan Syariah (KSPPS) Kode Funding that is using the Five Planes Element of User Experience by Garrett (2011) and considering the aspects of usability and aesthetics. The evaluation was carried out using techniques such as think aloud and learnability assessment by testing 5 participants for a medium fidelity prototype. The final evaluation results on usability testing using task success get a 90% success rate for time and task completion. All participants can complete the proposed task. Meanwhile, the results of the time completion evaluation were calculated to be 5 out of 50 participants that exceeded the time limit. Participants assumed that the prototype with UX design giving a more attractive appearance and the better experience when using the application, as well as the availability of detailed transaction information.   ABSTRAK Aplikasi Kode Funding adalah aplikasi koperasi berbasis mobile yang merupakan produk layanan dari PT Kodetag Global Teknotama. Aplikasi ini telah dirancang memiliki fungsi atau fitur transaksi pada koperasi, namun belum dilakukan perancangan user experience (UX) dan optimasi user interface (UI) untuk memenuhi kebutuhan dan mencapai kepuasan pengguna. Sehingga, ketika user menggunakan aplikasi tersebut, terdapat kesulitan dalam melakukan transaksi pada aplikasi seperti adanya kesalahan input data setoran. Hal berikut tentunya mempengaruhi performa dan kinerja dari pengguna aplikasi dalam bertransaksi.Perancangan user experience dan optimasi user interface dimaksudkan agar terbentuknya prototipe aplikasi mobile Android Koperasi Simpan Pinjam dan Pembiayaan Syariah (KSPPS) Kode Funding yang menggunakan metode Five Planes User Experience Elements oleh Garrett (2011) dengan mempertimbangkan aspek usability dan estetika. Evaluasi dilakukan menggunakan teknik think aloud dan penilaian learnability dengan pengujian pada 5 partisipan untuk medium fidelity prototype. Hasil akhir evaluasi pada usability testing menggunakan task success mendapatkan success rate sebesar 90% untuk time and task completion. Seluruh partisipan dapat menyelesaikan task yang diajukan. Sedangkan, hasil evaluasi dari pemenuhan waktu terdapat 5 dari 50 partisipan melebihi batas waktu. Partisipan menganggap pengembangan prototipe dengan perancangan UX memberikan dampak tampilan yang lebih menarik dan pengalaman menggunakan aplikasi yang lebih baik, serta adanya informasi transaksi yang lebih rinci.

scholarly journals Evaluasi Sistem Informasi Skripsi dan Tugas Akhir STMIK Primakara (PRISKA) Menggunakan Metode Usability Testing

2021 ◽  
Vol 10 (1) ◽  
pp. 59
Author(s):  
Ni Luh Dithiana Gitajayanti ◽  
I Putu Satwika ◽  
A.A. Istri Ita Paramitha
Keyword(s):  
Information System ◽  
User Interface ◽  
User Experience ◽  
Usability Testing ◽  
Think Aloud ◽  
Final Project ◽  
Experience Questionnaire

Sistem Informasi Primakara Skripsi dan Tugas Akhir (PRISKA) is an information system that created to manage the final project of students in STMIK Primakara. Within the information system, students can manage the process of final project from the beginning until the end. This research is conduct to evaluate PRISKA as information system from the user experience perspectives. To evaluate the information system, researcher will use Retrospective Think Aloud (RTA) and User Experience Questionnaire (UEQ) as the usability testing methods.This research respondent are consist of third year students in STMIK Primakara. The results of this research shows PRISKA that used by students need to be upgraded and develop because student doesn’t give good impressions regarding to the user interface and the user experience

scholarly journals ANALISIS KEBERMANFAATAN WEBSITE SEKOLAH TINGGI PARIWISATA (STIPAR) TRIATMA JAYA MENGGUNAKAN METODE USABILITY TESTING

2017 ◽  
Vol 1 (2) ◽  
pp. 56
Author(s):  
Ni Luh Putu Ratih Indriyani ◽  
Gede Rasben Dantes ◽  
Kadek Yota Ernanda Aryanto
Keyword(s):  
College Students ◽  
Performance Measurement ◽  
User Satisfaction ◽  
Usability Testing ◽  
Time Difference ◽  
Think Aloud ◽  
Significant Time ◽  
Term Change ◽  
Usability Analysis

This research is aimed to determine the results of the usability analysis from the website Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya viewed from the user side as well as knowing the recommendation of website improvement of Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya from usability aspect. The methods used are Usability Testing of Performance Measurement and Retrospective Think Aloud (RTA) techniques and the dissemination of SUS questionnaires.  The results showed that the Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya still not effective, it is seen from the error or mistake made by users of lecturers and students while doing the task. Statistically website Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya has been efficient for lecture but not efficient for college students users. For lecturers there are 6 out of 10 tasks that do not have significant time difference, while for  college students there are 4 out of 10 tasks that do not have significant time difference. From the aspect of user satisfaction, both lecturers and college students feel still less satisfied using the website of Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya, this can be seen from the SUS questionnaire scores of lecturers of 63.28 and college students users of 58.44. Based on the analysis result, it can be concluded that the Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya has not fulfilled the criteria of products that have good usability, because the three aspects (effectiveness, efficiency and user satisfaction) have not been met. Based on the above, the recommendation of Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya website is focused on adjustment of display, language and term change, feature addition, menu name adjustment, menu structure and menu layout, content addition and menu simplification. Repairs done by making wireframe recommendation page Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya.

EVALUASI DAN PERBAIKAN DESAIN USER INTERFACE UNTUK MENINGKATKAN USER EXPERIENCE PADA APLIKASI MOBILE SIARAN TANGSEL MENGGUNAKAN METODE GOAL DIRECT DESIGN (GDD)

2021 ◽  
Vol 13 (2) ◽  
pp. 157-170
Author(s):  
Diana Nur Yastin ◽  
Hendra Bayu Suseno ◽  
Viva Arifin
Keyword(s):  
User Interface ◽  
Success Rate ◽  
User Experience ◽  
Interface Design ◽  
Design Method ◽  
User Interface Design ◽  
Average Score ◽  
Calculation Technique ◽  
Direct Design ◽  
System Usability Scale

Mobile Siaran is an official reporting application intended for the people of the city of Tangerang Selatan (South Tangerang). However, after conducting interviews with stakeholders and respondents, there were several problems with the display of the mobile application. From the results of the interview, it indicates that there are still some applications that need improvement. To fix the problem with the Mobile Siaran application display, the solution given is to improve the user interface design using the Goal Direct Design method. In addition, it also uses the success rate calculation technique and the System Usability Scale (SUS) to measure the usability value. Meanwhile, the User Experience Questionnaire (UEQ) measures the value of user experience. The result of this research is a user interface design made in stages in the Goal Direct Design method, namely research, modeling, requirements, frameworks, and refinement. The final evaluation, the results of the improvement using calculations, the success rate has increased from 93.5% to 99.3%, SUS from an average score of 58.19 which can be said to be quite satisfactory with the letter D value to 81.83 which can be accepted with the value of the letter A, while UEQ shows all aspects that have improved with very good and good criteria which means that improvements to user interface design can solve problems that exist in the application and improve the user experience.

scholarly journals A study of the user experience when interacting with applications that work with sports armbands to monitor human activity

2021 ◽  
Vol 21 ◽  
pp. 349-355
Author(s):  
Mateusz Kiryczuk ◽  
Paweł Kocyła ◽  
Mariusz Dzieńkowski
Keyword(s):  
Eye Tracking ◽  
Human Activity ◽  
User Experience ◽  
Mobile Applications ◽  
User Satisfaction ◽  
Average Score ◽  
Task Completion ◽  
Completion Times

This paper concerns the study of user experience and focuses on two aspects i.e. usability and user satisfaction. Two mobile applications for monitoring human activity, Mi Fit and Google Fit, were tested. Both applications work with sports armbands. Two methods were used for the study: a questionnaire and eye tracking. The comparison of the applications was made on the basis of the collected results from questionnaires, measurements of task completion times and the number and type of errors detected. Nine respondents participated in the study. The Google Fit application received a higher average score for user satisfaction, fewer errors and shorter task completion times.

scholarly journals Measuring User Experience on Massive Open Online Course with User-Centered Metrics: A Case Study

10.47028/096 ◽  
2019 ◽  
Author(s):  
Royanul Fitron ◽  
Sri Suning Kusumawardani ◽  
Ridi Ferdiana
Keyword(s):  
Student Satisfaction ◽  
User Experience ◽  
Massive Open Online Course ◽  
Research User ◽  
Task Success ◽  
E Learning ◽  
Enhanced Learning ◽  
And Task ◽  
User Centered

Evaluation of user experience (UX) in learning applications is now very important. Agood UX on MOOC will have an impact on increased completion rates and student satisfaction,student engagement, enhanced learning, and minimizing course implementation rework. In thisstudy, the authors use MOOC called E-learning: Open of Knowledge Sharing (eLOK) as theobject of research. User-centered metrics or known as HEART framework consisting of fivemetrics, including Happiness, Engagement, Adoption, Retention and Task Success. Theframework that the authors used to measure the UX of eLOK is HEART metrics. The instrumentthat used in this study is a questionnaire consists of 33 statements which delivered to 94 studentsas the sample of the research, with the the number of population 1500. The questionnaire hasbeen validated using SPSS 23 as the tools. The result of the validation is all the items of thequestionnaire are valid and reliable with the percentage of reliability is 96%. The result of thisstudy showed that the metrics obtained by Happiness was 76.5%, Engagement was 72.1%,Adoption was 73.6%, Retention was 72.6%, and Task Success was 78.6%. To achieve the GoalSignal-Metrics set on the HEART framework, it is necessary to re-design the eLOK display bypaying attention to UX and UI aspects, changing the greeting with user-guidance, improving pushnotification features and navigation.

scholarly journals User Satisfaction Reward Estimation Across Domains: Domain-independent Dialogue Policy Learning

2021 ◽  
Vol 12 (2) ◽  
pp. 81-114
Author(s):  
Stefan Ultes ◽  
Wolfgang Maier
Keyword(s):  
User Satisfaction ◽  
Objective Measure ◽  
Dialogue Systems ◽  
Success Rates ◽  
Estimation Model ◽  
Spoken Dialogue Systems ◽  
Task Success ◽  
Domain Independent ◽  
Similar Task ◽  
And Task

Learning suitable and well-performing dialogue behaviour in statistical spoken dialogue systems has been in the focus of research for many years. While most work that is based on reinforcement learning employs an objective measure like task success for modelling the reward signal, we propose to use a reward signal based on user satisfaction. We propose a novel estimator and show that it outperforms all previous estimators while learning temporal dependencies implicitly. We show in simulated experiments that a live user satisfaction estimation model may be applied resulting in higher estimated satisfaction whilst achieving similar success rates. Moreover, we show that a satisfaction estimation model trained on one domain may be applied in many other domains that cover a similar task. We verify our findings by employing the model to one of the domains for learning a policy from real users and compare its performance to policies using user satisfaction and task success acquired directly from the users as reward.

scholarly journals Analisa User Experience Pada Sistem Informasi Akademik Universitas Pendidikan Ganesha Ditinjau dari Pengguna Mahasiswa

2018 ◽  
Vol 15 (1) ◽  
Author(s):  
Dewa Ayu Putu Ari Widhiani ◽  
I Ketut Resika Arthana ◽  
I Made Ardwi Pradnyana
Keyword(s):  
Performance Measurement ◽  
User Experience ◽  
Usability Testing ◽  
Think Aloud ◽  
System Usability Scale ◽  
Testing Performance ◽  
System Usability

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pengguna dan mengevaluasi SIAK Undiksha ditinjau dari pengguna mahasiswa menggunakan metode Usability Testing dengan teknik Firstclick Usability Testing, Performance Measurement, Retrospective Think Aloud (RTA), kuisoner System Usability Scale (SUS) serta memberikan rekomendasi perbaikan terhadap sistem tersebut berdasarkan atas hasil penelitian. Ada beberapa aspek yang dikaji dalam penelitian ini yaitu efektivitas (effectiveness), efisiensi (efficiency), tingkat kesalahan (error), dan kepuasan pengguna (satisfaction) menggunakan SIAK Undiksha ditinjau dari pengguna mahasiswa.Populasi dari penelitian ini yaitu mahasiswa Undiksha dengan melibatkan 385 responden kuisioner SUS dan 20 orang responden usability testing. Hasil penelitian berdasarkan analisis Mann Whitney U-test dan SUS menunjukkan bahwa (1) SIAK Undiksha ditinjau dari pengguna mahasiswa sudah efektif akan tetapi masih terdapat beberapa error yang ditemukan dalam sistem, (2) SIAK Undiksha ditinjau dari pengguna mahasiswa sudah efisien dilihat dari tidak adanya perbedaan yang signifikan waktu pengerjaan tugas kelompok mahir dan kelompok pemula, dan (3) Pengguna merasa kurang puas menggunakan SIAK Undiksha ditinjau dari pengguna mahasiswa dilihat dari skor kuisioner SUS sebesar 61,6.Dengan demikian berdasarkan hasil analisis data tersebut disimpulkan bahwa SIAK Undiksha ditinjau dari pengguna mahasiswa sudah memenuhi kriteria usability baik akan tetapi pengguna belum puas  saat menggunakan SIAK Undiksha ditinjau dari pengguna mahasiswa. Hal ini dapat dilihat pada penilaian tingkat efektivitas, efisiensi, tingkat kesalahan dan kepuasan pengguna, SIAK Undiksha ditinjau dari pengguna tersebut hanya berhasil memenuhi 2 dari 4 aspek. Oleh sebab itu, rekomendasi perbaikan dalam penelitian ini difokuskan untuk mengubah tata letak (layout) halaman dan menu navigasi sesuai hasil data penyebab kesalahan (error) pengguna dan menyederhanakan penggunaa Bahasa. Perbaikan dilakukan dengan membuat wireframe halaman utama SIAK Undiksha itinjau dari pengguna mahasiswa, halaman menu prosedur, halaman submenu biodata, halaman ubah biodata, halaman statistic nilai mahasiswa dan halaman cetak kartu rencana studi.

scholarly journals PENGUJIAN USER EXPERIENCE PADA APLIKASI SMART HOME MENGGUNAKAN USE QUESTIONNAIRE

2022 ◽  
Vol 7 (1) ◽  
pp. 15-22
Author(s):  
Muhammad Bambang Firdaus ◽  
Irfan Putra Pratama ◽  
Andi Tejawati ◽  
M Khairul Anam ◽  
Fadli Suandi
Keyword(s):  
User Interface ◽  
User Experience ◽  
Smart Home ◽  
Usability Testing ◽  
Sequential Model ◽  
Adobe Illustrator

Penelitian ini dilakukan untuk membuat desain user interface Aplikasi Smart Home berbasis android yang mudah dipahami oleh pengguna untuk mengontrol sistem dan menguji User Experience terhadap desain aplikasi smart home. Metode dalam mengumpulkan data yang digunakan ialah studi pustaka, angket, dan pengamatan (observasi). Dalam metode pengembangan sistem menggunakan Linear Sequential Model. Aplikasi yang digunakan dalam pembuatan desain dan aplikasi smart home antara lain Android Studio, Sublime, Xampp, Adobe Xd, dan Adobe Illustrator. Metode pengujian yang di gunakan antara lain Usability testing dan Pengukuran Usability menggunakan USE Questionnaire. Dalam penelitian ini menghasilkan sebuah desain Aplikasi Smart Home yang dapat digunakan pengguna dengan mudah dalam mengontrol sistem.

scholarly journals Analisis Usability Existing Product dan Development Product Menggunakan PendekatanUser Centered Design pada E-Commerce

2019 ◽  
Vol 4 (2) ◽  
pp. 93
Author(s):  
Silvana Rasio Henim ◽  
Rery Audilla Putri ◽  
Rika Perdana Sari
Keyword(s):  
User Interface ◽  
Product Development ◽  
User Experience ◽  
Usability Testing ◽  
User Centered Design ◽  
Interface Engineering ◽  
Experience Questionnaire ◽  
User Centered

Usability merupakan salah satu hal penting dalam situs web e-commerce. Hal ini terbukti pada penelitian yang dilakukan oleh User Interface Engineering, Inc., diketahui bahwa 60% waktu terbuang karena orang tidak dapat menemukan informasi yang ingin didapatnya pada suatu website dan ini berdampak pada penurunan produktivitas hingga mengalami kegagalan. Oleh karena itu, digunakanlah teknik yang harus berfokus kepada pengguna yaitu menggunakan pendekatan User Centered Design (UCD). Analisis akan dilakukan dengan membandingan antara existing product dengan development product. Development product adalah website yangakan dikembangkan dengan UCD menggunakan studi kasus toko online Dimahf. Existing product yang digunakan adalah Askalabel sebagai salah satu website e-commerce fashion hijab yang sudah berdiri tahun 2017.Evaluasi dilakukan dengan metode usability testing dan tools User Experience Questionnaire (UEQ). Setelah dilakukan pengujian dengan usability testing didapatkan hasil 100% task sukses dilakukan oleh responden meskipun pertama kali menggunakan kedua website. Kemudian berdasarkan hasil pengujian UEQ didapatkan hasil rata-rata dari seluruh aspek nilai Dima.hf lebih tinggi dari pada Askalabel yaitu 1,54 sedangkan Askalabel 1,26. Responden memiliki persepsi lebih positif terhadap Dima.hf dari pada Askalabel untuk aspek perpecuity, dependability dan novelty, sedangkan Askalabel unggul pada aspek attractiveness, stimulation, dan efficiency.

scholarly journals PENGUJIAN USABILITY PADA SISTEM INFORMASI PANGKALAN DATA DOSEN DAN KINERJA DOSEN UNDIKSHA MENGGUNAKAN METODE QUESTIONNAIRE AND FIELD OBSERVATION

2019 ◽  
Vol 16 (1) ◽  
pp. 65
Author(s):  
Kadek Widya Antari ◽  
Resika Arthana ◽  
Nyoman Sugihartini
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Field Observation ◽  
Usability Testing ◽  
Task Completion ◽  
Observation Methods ◽  
Performance System ◽  
Effectiveness And Efficiency ◽  
Expert Input ◽  
Observation Method

Undiksha has several systems incorporated in e-ganesha, including the Lecturer Database Information System (PDD) and the Undiksha Performance System. This system is used for accessibility of lecturer data and for recording lecturer performance in the implementation of Tri Dharma College. The objectives of this study were (1) to determine the level of usability in Lecturer Database Information System and Undiksha Lecturer Performance Using the Questionnaire and Field Observation Method (2) to find out the recommendations of Lecturer Database Information System and Undiksha Lecturer Performance to increase user satisfaction based on results from the research that will be conducted. The variables measured in this study are effectiveness, efficiency, and user satisfaction. With the Field Observation method to measure aspects of Effectiveness and efficiency, the SUS questionnaire was used to measure aspects of user satisfaction. The sample used was 25 respondents of PNS lecturers who were still active. The results of usability testing on the Undiksha PDD system show that (1) the system is still not effective with an average task completion of 64.96%, (2) the system is not efficient because the user is still confused with the PDD Undiksha system (3) the user is not satisfied using the PDD Undiksha system seen from the results of the SUS questionnaire which is 61.6% less than the SUS standard which is 68%. The results of usability testing in the Undiksha Performance system show that (1) the system has not been effective with an average task completion of 60.16%, (2) The system has not been efficient because many users have not been smooth and still confused using the Undiksha Performance system (3) Users not satisfied with using the system seen from the results of SUS which is 61.5%. Recommendations for improvements provided are derived from the results of video analysis using observation sheets on field observation methods, HCI theory and 8 golden rules, and expert tests and expert input have been carried out.

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