Penerapan Model Webqual: Sebuah Studi Literatur

2021 ◽  
Vol 1 ◽  
pp. 113-117
Author(s):  
Uce Indahyanti ◽  
Hamzah Setiawan ◽  
Nuril Lutvi Azizah
Keyword(s):  
Literature Review ◽  
Data Processing ◽  
User Satisfaction ◽  
Online Services ◽  
Website Quality ◽  
Goods And Services ◽  
Processing Techniques ◽  
Measuring Tool

The functions of a website are very strategic, such as a tool to promote goods and services, display information, and share files or images. In addition, a website is also needed in providing online services to its users, especially during the current pandemic. Because of its very strategic function, many studies have been carried out to measure website user satisfaction using the Webqual model. This study aimed to conduct a literature review on the application of the Webqual model in Indonesia between 2016 and 2020. This study identified the type of website being measured, the data processing techniques used and analyzed the findings. The results of this study indicated that the Webqual model as a measuring tool for website quality could find dimensions and attributes that were positively or negatively correlated with user satisfaction, which could be used as a benchmark in evaluating the quality of the website. 

scholarly journals Measuring website quality of the Indian railways

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Rajesh Kumar Jain ◽  
Santosh Rangnekar
Keyword(s):  
Literature Review ◽  
User Satisfaction ◽  
Web Site ◽  
Mean Value ◽  
Website Quality ◽  
Private And Public ◽  
Commercial Purpose ◽  
The Mean ◽  
The Web

Websites are being widely used for commercial purpose in both private and public sectors. Whether such widespread use and dependency on web enhances the satisfaction among its users or not is to be understood. The objective of the present study is to examine and analyze the quality of the website of the Indian Railways. The Indian Railways website quality was compared with a perceived ideal website. The attributes for assessing the website quality of a railways were developed on the basis of pertaining literature review, interview with some of the web site users and with personal observations. In the present study the mean value in case of the Indian Railways is 36.28 and in case of perceived ideal website the mean value is 45.06. The F-statistic value is 52.75. The result allows us to infer that the Indian Railways website quality is not on the mark compared to what the users expect in a perceived ideal website. The implication of the present study is that the Indian Railways should focus on the quality of its website for increased user satisfaction and for enhancing its image.

scholarly journals Measuring Website Quality Of The Indian Railways

2015 ◽  
Vol 3 (1) ◽  
pp. 57-64 ◽  
Author(s):  
Rajesh Kumar Jain ◽  
Santosh Rangnekar
Keyword(s):  
Literature Review ◽  
User Satisfaction ◽  
Web Site ◽  
Mean Value ◽  
Website Quality ◽  
Private And Public ◽  
Commercial Purpose ◽  
The Mean ◽  
The Web

Abstract Websites are being widely used for commercial purpose in both private and public sectors. Whether such widespread use and dependency on web enhances the satisfaction among its users or not is to be understood. The objective of the present study is to examine and analyze the quality of the website of the Indian Railways. The Indian Railways website quality was compared with a perceived ideal website. The attributes for assessing the website quality of a railways were developed on the basis of pertaining literature review, interview with some of the web site users and with personal observations. In the present study the mean value in case of the Indian Railways is 36.28 and in case of perceived ideal website the mean value is 45.06. The F-statistic value is 52.75. The result allows us to infer that the Indian Railways website quality is not on the mark compared to what the users expect in a perceived ideal website. The implication of the present study is that the Indian Railways should focus on the quality of its website for increased user satisfaction and for enhancing its image.

Analysis of User Satisfaction on Website Quality of the Ministry of Agriculture, Directorate General of Food Crops

2021 ◽  
Author(s):  
Nia Kumaladewi ◽  
Inggrit Larasati ◽  
Asep Saepudin Jahar ◽  
Hamka Hasan ◽  
Arif Zamhari ◽  
...  
Keyword(s):  
User Satisfaction ◽  
Food Crops ◽  
Website Quality ◽  
Directorate General

scholarly journals Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0

2017 ◽  
Vol 7 (1) ◽  
pp. 66 ◽  
Author(s):  
Karina Hapsari ◽  
Yudi Priyadi
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Data Flow ◽  
Research Result ◽  
Flow Diagram ◽  
Primary Data ◽  
Website Quality ◽  
Data Flow Diagram ◽  
The Web

The more competition the e-commerce company and the development of technology company in Indonesia, website of Zalora Indonesia traffic rank declining. Measuring the quality of website by using WebQual 4.0 will help manage the web to be able to adjust the quality of the web with user perception.  The research aims to make design of Data Flow Diagram model to measure website quality using WebQual 4.0 based on user satisfaction variable. A case study was conducted on the Zalora Indonesia website. Data Flow model is used to make design of system model recommendation, while WebQual 4.0 method is used to measure website quality to user satisfaction. The research data using primary data in the form of questionnaires involving 384 respondents in the city of Bandung who had transacted on the website Zalora Indonesia. Data analysis technique applies descriptive analysis. Based on the research result on the quality of the website Zalora Indonesia, simultaneous positive and significant impact on user satisfaction Zalora Indonesia website. t test result showed that three variables partially have a posotive impact on user satisfaction Zalora Indonesia website is usability quality, information quality and service interaction quality, with Information quality variable has largest impact. Therefore, the modeling system using the Context Diagram-Data Flow Diagram focused on information quality variable. 

scholarly journals Evaluasi Kepuasan Pengguna terhadap Sistem Informasi Provisioning Monitor Indihome Dunsanak (SIMIDUN) menggunakan Metode Service Quality (Studi Kasus di Telkom Witel Sumbar)

2020 ◽  
Author(s):  
Devi Gusmita ◽  
Yuhandri Yunus
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Data Processing ◽  
User Satisfaction ◽  
Quality Of Information ◽  
User Perceptions ◽  
User Expectations ◽  
Cartesian Diagram

Measurement of the quality of information systems is necessary to evaluate the satisfaction of users of the system as a consideration for companies to develop the information system. This research aims to apply and test the Service Quality method to measure the level of user satisfaction with the Indihome Dunsanak Information System Provisioning Monitor (SIMIDUN) to serve as a benchmark for system developers to develop Indihome Dunsanak's Information System Provisioning Minitor. The data used in this study is data about the details of items or indicators contained in the application to be evaluated, by distributing questionnaires to system users. Data processing is done using the Service Quality method, then the data is processed by calculating the perception value and the expected value based on the questionnaire that has been distributed then calculating the gap score to make a cartesian diagram. The results obtained in the evaluation of user satisfaction information system provisioning indihome dunsanak based on Distribution and Percentage of User Perceptions of the information system that 38.47% of SIMIDUN Information System users are satisfied with the performance of the system and only 18.47% of users assess the performance of the SIMIDUN Information System very much. satisfactory, based on the data obtained that the average servqual score is -0.97 means that the score gap between user expectations and what the user feels is negative. This means that the average expectation of new users is fulfilled by SIMIDUN Information System with a score of 0,97.

scholarly journals Literature Review of Online Registration System Based On SMS Gateway

2021 ◽  
Vol 1 (1) ◽  
Author(s):  
Mrs. Oktamianiza ◽  
Deni Maisa Putra ◽  
Yulfa Yulia ◽  
Yulia Fitriani
Keyword(s):  
Literature Review ◽  
User Satisfaction ◽  
Care Facility ◽  
Health Care Facility ◽  
Literature Study ◽  
Quality Of Information ◽  
Registration System ◽  
Advantages And Disadvantages ◽  
Online Registration

Background: Online registration is a patient or patient's family registering to get an examination from a health care facility by utilizing remote technology facilities, for example a patient registering by using telephone, SMS, WhatsApp, web, and others. Because often there are problems with SIMRS which are caused by several factors. The purpose of this study is to describe the SMS gateway-based online outpatient registration systemMethods: This research method was carried out by conducting a literature review. with the literature study method. Sources of data in this study were obtained from several published journals with attention to inclusion and exclusion categories. Meanwhile, data analysis was carried out by paying attention to aspects of similarity, inequality, views, comparisons and summaries.Results: The results obtained are based on a review of several journals with literature studies related to the online registration system, namely the discovery of the advantages and disadvantages of the SIM-RS implementation system in hospitals in terms of online registration, including from the aspect of system users, low user satisfaction, utilization. technology that is still limited and the quality of information is still inaccurate. Besides, the stipulation and implementation of SOPs is not optimal.Conclusions: It is necessary to establish SOP that is more measurable and can be implemented appropriately

scholarly journals Application of Surface Tension Measurement to Determined Saturated Cooking Oil and Unsaturated Cooking Oil

2019 ◽  
Vol 2 ◽  
pp. 1-2
Author(s):  
Adi Ahmad Dimisa ◽  
Indira Prabawati Hanggara ◽  
Frida Agung Rakhmadi
Keyword(s):  
Surface Tension ◽  
Data Processing ◽  
Data Retrieval ◽  
Surface Tension Measurement ◽  
Oil Consumption ◽  
Cooking Oil ◽  
The Third ◽  
A Value ◽  
Measuring Tool

Application surface tension measuring tool to distinguish saturated cooking oil and unsaturated cooking oil has been done. Th is study aims to apply the surface tension measuring tool as an alternative tool for distinguishing saturated cooking oil and unsaturated cooking oil. This study was conducted to distinguish the quality of cooking oil consumption in terms of the number of oil for frying. The method used in this research is the method Torsion Dynamometer conducted in three phases, the first preparation of tools and materials, the second data retrieval, and the third is data processing. The results showed that torsion Dynamometer can be used as a tool to distinguish saturated cooking oil and unsaturated cooking oil. Saturated cooking oil has a value of surface tension γ ± Δγ = (1.6604 ±0.01448) dyne/cm, while for unsaturated cooking oil has a value of surface tension γ ± Δγ = (1.3492 ± 0.03624) dyne/cm.

Efektivitas Pengadaan Barang dan Jasa Oleh BUMDes dalam Meningkatkan Pendapatan Asli Desa

2020 ◽  
Vol 3 (1) ◽  
pp. 1-9
Author(s):  
Regi Refian Garis ◽  
Aan Anwar Sihab ◽  
Windi Ayu Tiarani
Keyword(s):  
Price Competition ◽  
Field Studies ◽  
Research Field ◽  
Primary Data ◽  
Goods And Services ◽  
Library Research ◽  
Processing Techniques ◽  
And Training

Based on the results of observations, it is known that there are several problems in the effectiveness of the procurement of goods and services by Hegardanadyaksa Village-Owned Enterprises in increasing the Original Income of Hegarmanah Village, Cidolog District, Ciamis Regency. This research uses descriptive qualitative research method, the length of this research is 10 months with the technique of collecting data through library research, field studies, observation, and interviews. The primary data sources in this study were 14 people. Data processing techniques / data analysis through data reduction, data presentation, and drawing conclusions. Based on the results of the study it can be concluded that: 1) The effectiveness of the procurement of goods and services by Hegardanadyaksa Village- Owned Enterprises in increasing the Original Income of Hegarmanah Village, Cidolog District, Ciamis Regency has not been carried out properly because there are still obstacles to be faced, this is due to lack of direction to the management, low compliance and obedience of the board in carrying out their duties. 2) The obstacles faced are low human resources, low compliance and obedience of administrators in carrying out their duties, lack of direction to the management, price competition and business competition and there is still a tug of interest. 3) The efforts made are including the board in educational activities and training seminars and workshops and providing regular guidance to the board, adding venture capital and improving the quality of goods and service quality, inviting all administrators to be willing to be placed in any position and inviting all administrators to more appreciating and respecting the determination of positions, recruiting managers as needed, providing guidance to administrators.

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