scholarly journals Metode Data Mining Klasifikasi Pada Kualitas Pelayanan Terhadap Nasabah Bank Syariah Mandiri dengan Model C4.5

2021 ◽  
Vol 6 (1) ◽  
pp. 150
Author(s):  
Ari Supriadi ◽  
Poningsih P ◽  
Hendry Qurniawan
Keyword(s):  
Data Mining ◽  
Customer Satisfaction ◽  
Survival Data ◽  
Mining Method ◽  
Economic Activities ◽  
Banking Services ◽  
New Knowledge ◽  
C4.5 Algorithm ◽  
Data Source

Customer satisfaction is the most important thing in assessing the level of management and services provided by the bank to its customers. The existence of banking services in society is indeed more profitable, especially in the economic sector, where economic actors are more free to carry out the process of economic activities to support survival. Data mining is an analysis of observations of large amounts of data to find relationships that are not known beforehand, data processed by the data mining method will produce a new knowledge sourced from old data, the results of processing can be used to determine future decisions. Using the C4.5 algorithm will predict which aspects are more dominant towards customer satisfaction. The data source of this research was collected based on a questionnaire (questionnaire) filled out by customers of Bank Syariah Mandiri in Pematangsiantar City. Data will be processed by calculating the value of entropy, calculating the gain value. So that the final results obtained in the form of a decision tree are expected to be input to the Bank Syariah Mandiri in Pematangsiantar City in maintaining the quality of its services to customers and improving the quality so that customers are always satisfied with the services provided

scholarly journals Analisa Kepuasan Pelanggan Menggunakan Klasifikasi Data Mining

2020 ◽  
Vol 2 (1) ◽  
pp. 41-48
Author(s):  
F Fauziah ◽  
Dedy Hartama ◽  
Irfan Sudahri Damanik
Keyword(s):  
Data Mining ◽  
Customer Satisfaction ◽  
Accuracy Rate ◽  
Level Of Satisfaction ◽  
C4.5 Algorithm ◽  
Data Source

The research objective was to obtain a model of rules in classifying the level of customer satisfaction at Indiis Cafe Pematangsiantar. By knowing the level of customer satisfaction, the owner of Indiis Cafe can improve the service if it is not good and further improve the service when the level of satisfaction is good. This study measures the level of customer satisfaction at Indiis Cafe Pematangsiantar. The method used in this study is the C4.5 Algorithm, where the data source used is a questionnaire / questionnaire given to customers at Indiis Cafe Pematangsiantar. The variables used include (1) Product, (2) Price, (3) Place (4) Promotion and (5) Service. The results of the study obtained 15 rules for the classification of customer satisfaction levels with 8 satisfied status rules and 7 unsatisfied rules. The C4.5 algorithm can be used in the case of customer satisfaction levels with an accuracy rate of 98.00%. From the results of the analysis is expected to be applied so that it can be used as a decision to improve service to customers.

Mining Interesting Association Rules of Students Suffering Study Anxieties Using SLP-Growth Algorithm

2012 ◽  
Vol 3 (2) ◽  
pp. 24-41 ◽  
Author(s):  
Tutut Herawan ◽  
Prima Vitasari ◽  
Zailani Abdullah
Keyword(s):  
Data Mining ◽  
Association Rules ◽  
Teaching Strategies ◽  
Engineering Students ◽  
Mining Method ◽  
Association Rules Mining ◽  
Quality Of Learning ◽  
Pattern Growth

One of the most popular techniques used in data mining applications is association rules mining. The purpose of this study is to apply an enhanced association rules mining method, called SLP-Growth (Significant Least Pattern Growth) for capturing interesting rules from students suffering mathematics and examination anxieties datasets. The datasets were taken from a survey exploring study anxieties among engineering students in Universiti Malaysia Pahang (UMP). The results of this research provide useful information for educators to make decisions on their students more accurately and adapt their teaching strategies accordingly. It also can assist students in handling their fear of mathematics and examination and increase the quality of learning.

scholarly journals Improving Quality of Educational Processes Providing New Knowledge Using Data Mining Techniques

2014 ◽  
Vol 147 ◽  
pp. 390-397 ◽  
Author(s):  
Manolis Chalaris ◽  
Stefanos Gritzalis ◽  
Manolis Maragoudakis ◽  
Cleo Sgouropoulou ◽  
Anastasios Tsolakidis
Keyword(s):  
Data Mining ◽  
Data Mining Techniques ◽  
Educational Processes ◽  
New Knowledge ◽  
Using Data

Process Optimization of Candy Production Based on Data Mining

2011 ◽  
Vol 282-283 ◽  
pp. 662-665 ◽  
Author(s):  
Jia Liang Zhang ◽  
Jian Guo Yang ◽  
Shou Guo Shen ◽  
Han Yan Chen
Keyword(s):  
Data Mining ◽  
Production Process ◽  
Process Parameters ◽  
Production Efficiency ◽  
Analysis Data ◽  
Mining Method ◽  
Process Data ◽  
Increase Production Efficiency ◽  
Display Module

There are complicated correlations between process parameters and quality indicators in candy manufacturing. The objective of this work is to develop an optimization system of candy production process to improve final candy quality and to increase production efficiency. The study is conducted by using an artificial neural network data mining method to obtain optimization knowledge of process parameters from large amount of saved process data. The software platform including data processing, statistic analysis, data mining and graphical display module was developed and the quality forecasting models for typical processing operations were discussed. Experiments indicated that the system can optimize and predict the quality of candy production process effectively.

A Novel Text Data Mining Method Based on Neural Network and its Application

2014 ◽  
Vol 1049-1050 ◽  
pp. 1637-1640
Author(s):  
Lei Liu ◽  
Shao Qiang Wang ◽  
Quan Bao Gao
Keyword(s):  
Neural Network ◽  
Data Mining ◽  
Medical Records ◽  
Mining Method ◽  
Efficient Utilization ◽  
Text Data ◽  
New Knowledge ◽  
Weight Value ◽  
Traditional Processing ◽  
Present Text

Data mining aims to excavate new knowledge from existing information. When it comes to test mining, a better way is to take the context into account In this study we present text mining procedures based on a neural network framework in order to identify indicative factors in the form of keywords within the medical record narratives. These keywords and their weight/value suggest an innovative way for justifying a CT scan request. Our purpose is to extend the reach of diagnosis beyond traditional processing of clinical data towards an efficient utilization of the narratives in medical records.

scholarly journals THE EFFECT OF SERVICE QUALITY AND PERCEPTION OF FINANCING MARGINS ON FINANCING DECISIONS AND ITS IMPACT ON CUSTOMER SATISFACTION

2021 ◽  
Vol 3 (1) ◽  
pp. 78-93
Author(s):  
Vironica Nurani Yonatan ◽  
Mohamad Rizan ◽  
Saparuddin Mukhtar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Financial Services ◽  
Structural Equation ◽  
Equation Modeling ◽  
Banking Services ◽  
Financing Decisions ◽  
Analysis Technique ◽  
Start Ups

The rise of digitalization of financial services has led to the emergence of many fintech (financial techology) start-ups. However, because fintech startups have several risks, the Bank remains the main option in selecting financing / credit service products for bankable people. This research was conducted at PT Bank Syariah Mandiri with a purposive sampling method. The data was collected by distributing questionnaires using a Likert scale. The analysis technique used is Structural Equation Modeling (SEM) to calculate the effect of each variable. The results of the study reveal that service quality has a positive and significant effect on the decision to request financing, the perception of the margin of financing has a positive and significant effect on the decision on financing application, the quality of service has no positive and insignificant effect on customer satisfaction, the perception of the size of the financing margin has a positive and significant effect on satisfaction. Customer, the decision to request financing has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, which is mediated by the decision on a financing request, the perception of the size of the financing margin has a positive and significant effect on the variable of customer satisfaction, which is mediated by the variable of financing request decision. Based on the result, banking services can increase financing margins that this is can relate with customer purchasing decision.

scholarly journals ISSUES OF FORMING PERSONNEL CAPACITY IN THE CONTEXT OF THE DEVELOPMENT OF THE ISLAMIC BANKING SECTOR IN THE REPUBLIC OF TAJIKISTAN

2020 ◽  
pp. 127-132
Author(s):  
Sh. S. Sharipov
Keyword(s):  
Customer Satisfaction ◽  
Banking Sector ◽  
Banking System ◽  
Training System ◽  
Islamic Finance ◽  
Islamic Banking ◽  
Personnel Training ◽  
Banking Services ◽  
The Republic

The issues of forming personnel capacity in the Republic of Tajikistan, in the context of the launch of the first Bank providing services in accordance with the principles of Islamic Finance have been considered. For the purpose of a comprehensive assessment of the situation, the experience of individual countries in this area of activity, as well as the experience of previous research, ware studied. Conclusions about the state and prospects of development of the Islamic banking system in the current conditions, as well as a description of a number of measures, the implementation of which will ensure the acceleration of formation of the necessary personnel capacity in the Republic of Tajikistan have been given. In particular, the proposed measures address the issues of creating a competitive personnel training system, improving the quality of banking services provided and customer satisfaction.

scholarly journals Klasifikasi Atribut Pelayanan Mobile Banking dengan Kano Model Berdasarkan Dimensi E-Servqual

2018 ◽  
Vol 2 (2) ◽  
pp. 77
Author(s):  
Imam Safi'i
Keyword(s):  
Customer Satisfaction ◽  
Mobile Banking ◽  
Kano Model ◽  
Banking Services ◽  
One Dimensional ◽  
Model Method ◽  
Dimensional Classification ◽  
Fast Application

This study aims to determine the classification of mobile banking services that improve customer satisfaction based on the dimensions of E-Servqual using the Kano Model method. The classification is needed so that the banks were able to make improvements and innovations in the performance of the quality of their mobile banking services. From the results of data processing using Kano, it is known that the service attributes that need to be improved are the m-banking facility, which features a cash withdrawal service via ATM. This will have a major impact on customer satisfaction because these attributes have the highest satisfaction coefficient value of 0.67 in one-dimensional classification. Furthermore, service attributes that need to be improved and innovated are m-banking has a fast application reactivation service with a satisfaction coefficient of 0.61 in the attractive classification

scholarly journals BANKING SERVICES AND CUSTOMER PERCEPTION IN SOME SELECTED COMMERCIAL BANKS IN BANGLADESH: A COMPARATIVE PERSPECTIVE

2014 ◽  
Vol 13 (1) ◽  
pp. 1
Author(s):  
Md. Mahi Uddin ◽  
Mohammad Aktaruzzaman Khan ◽  
Nadia Farhana
Keyword(s):  
Customer Satisfaction ◽  
Commercial Banks ◽  
Service Providers ◽  
Banking System ◽  
Simple Random Sampling ◽  
Capital City ◽  
Quality Of Services ◽  
It Adoption ◽  
Banking Services

The banking system is facing challenges with stiff competition and advancement of technology. It becomes imperative for service providers to meet or exceed the target customers' satisfaction with quality of services expected by them. Hence, the present study attempted to study customers' perception of quality of services (both transactions-based and IT-enabled) in terms of its constituent factors and IT adoption in public, private, and foreign commercial banks in this E-age. The present investigation was planned with the objective to assess the extent of use of services especially the IT-enabled services in these banks and to analyze the constituent factors affecting customer satisfaction with the quality of services. The study area was Dhaka, the capital city of Bangladesh. Simple random sampling was used for selection of sample branches. The study reveals that check deposition and check clearance are the most popular banking <p>services among the customers of all sample banks. The customers of nationalized banks were not satisfied with the employee behavior and infrastructure while respondents of private and foreign commercial banks were not satisfied with high charges, accessibility and communication. A small number of respondents were using IT-enabled services other than ATM, and a few respondents made complain against their respective banks. Keywords : Transaction-based banking services, IT-enabled banking services, Customer satisfaction, Service quality</p>

scholarly journals Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Nasabah Pada Bank Xyz

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Khoerul Umah
Keyword(s):  
Customer Satisfaction ◽  
Sampling Technique ◽  
Poor Performance ◽  
Simple Random Sampling ◽  
Validity And Reliability ◽  
Banking Services ◽  
Normality Test ◽  
Linearity Test ◽  
Customer Satisfaction And Loyalty

Communities are increasingly selective in choosing banking services to place their own funds in order to avoid the risk of loss due to poor performance of a bank. Quality services can increase the satisfaction and loyalty of the company so it is expected to encourage the company's success to win the competition. This study aims to analyze the effect of service quality variables consisting of dimensions of reliability, responsiveness, assurance, empathy, and physical evidence of customer satisfaction and loyalty. Data analysis used multiple linier regression analysis method with 100 bank customer XYZ sample as respondent. The sampling technique using simple random sampling. Validity and reliability tests are used in testing of research instruments as well as testing classical assumptions in the form of normality test, heterokedastisity test, and linearity test. The results showed that the quality of service has a positive and significant impact on loyalty through customer satisfaction and satisfaction have a positive and significant impact on customer loyalty.

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