scholarly journals Public Ethos in the Pandemic Rhetorical Situation: Strategies for Building Trust in Authorities’ Risk Communication

2021 ◽  
Vol 4 (2) ◽  
pp. 247-270
Author(s):  
Truls Offerdal ◽  
Sine Just ◽  
Øyvind Ihlen
Keyword(s):  
Crisis Communication ◽  
Participant Observation ◽  
Modern Concept ◽  
Public Communication ◽  
Rhetorical Situation ◽  
Building Trust ◽  
Health Authorities ◽  
Public Health Institutions ◽  
Health Institutions ◽  
Active Communication

As illustrated by the COVID-19 pandemic, risk and crisis communication are crucial responsibilities of modern governments. Existing research on risk and crisis communication points to the importance of trust, both as a resource in and an end goal of communicative activities. In this paper, we argue that revisiting the classical rhetorical concept of ethos in combination with the modern concept of the rhetorical situation can contribute to fitting responses in risk and crisis communication. The paper examines how appeals to ethos may build trust in health authorities’ public communication during the COVID-19 pandemic. Through interviews and participant observation in public health institutions that handle the COVID-19 pandemic in Norway, the paper finds that understanding the rhetorical situation of the pandemic allows for a better understanding of the available means of persuasion. For instance, through the active communication of transparency and independence when faced by uncertainty and rapidly changing information.

scholarly journals Modern concept of managing the performance of public health institutions in the Republic of Serbia

Vojno delo ◽  
2015 ◽  
Vol 67 (4) ◽  
pp. 301-316 ◽  
Author(s):  
Miroslav Cavlin ◽  
Svetlana Ignjatijevic ◽  
Goran Cavlin
Keyword(s):  
Public Health ◽  
Modern Concept ◽  
Public Health Institutions ◽  
Health Institutions ◽  
The Republic

scholarly journals Crisis communication in the area of risk management: the CriCoRM project

2013 ◽  
Vol 2 (2) ◽  
pp. 20 ◽  
Author(s):  
Carmelo Scarcella ◽  
Laura Antonelli ◽  
Grazia Orizio ◽  
Constanze Rossmann ◽  
Lena Ziegler ◽  
...  
Keyword(s):  
Public Health ◽  
Web 2.0 ◽  
Crisis Communication ◽  
Communication Strategy ◽  
H1n1 Pandemic ◽  
Health Security ◽  
Health Crisis ◽  
Web 2.0 Tools ◽  
Public Health Institutions ◽  
Health Institutions

<em>Background</em>. During the last H1N1 pandemic has emerged the importance of crisis communication as an essential part of health crisis management. The Project aims specifically to improve the understanding of crisis communication dynamics and effective tools and to allow public health institutions to communicate better with the public during health emergencies.<br /><em>Design and Methods</em>. The Project will perform different activities: i) state of the art review; ii) identification of key stakeholders; iii) communicational analysis performed using data collected on stakeholder communication activities and their outcomes considering the lessons learnt from the analysis of the reasons for differing public reactions during pandemics; iv) improvement of the existing guidelines; v) development of Web 2.0 tools as web-platform and feed service and implementation of impact assessment algorithms; vi) organization of exercises and training on this issues.<br /><em>Expected impact of the study for public health.</em> In the context of health security policies at an EU level, the project aims to find a common and innovative approach to health crisis communication that was displayed by differing reactions to the H1N1 pandemic policies. The focus on new social media tools aims to enhance the role of e-health, and the project aims to use these tools in the specific field of health institutions and citizens. The development of Web 2.0 tools for health crisis communication will allow an effective two-way exchange of information between public health institutions and citizens. An effective communication strategy will increase population compliance with public health recommendations.

scholarly journals From hostile worlds to multiple spheres: towards a normative pragmatics of justice for the Googlization of health

2021 ◽  
Author(s):  
Tamar Sharon
Keyword(s):  
Public Health ◽  
Market Value ◽  
Theory Of Justice ◽  
Alternative Framework ◽  
Orders Of Worth ◽  
Public Health Institutions ◽  
Health Institutions ◽  
Normative Pragmatics ◽  
The Many ◽  
Critical Perspectives

AbstractThe datafication and digitalization of health and medicine has engendered a proliferation of new collaborations between public health institutions and data corporations like Google, Apple, Microsoft and Amazon. Critical perspectives on these new partnerships tend to frame them as an instance of market transgressions by tech giants into the sphere of health and medicine, in line with a “hostile worlds” doctrine that upholds that the borders between market and non-market spheres should be carefully policed. This article seeks to outline the limitations of this common framing for critically understanding the phenomenon of the Googlization of health. In particular, the mobilization of a diversity of non-market value statements in the justification work carried out by actors involved in the Googlization of health indicates the co-presence of additional worlds or spheres in this context, which are not captured by the market vs. non-market dichotomy. It then advances an alternative framework, based on a multiple-sphere ontology that draws on Boltanski and Thevenot’s orders of worth and Michael Walzer’s theory of justice, which I call a normative pragmatics of justice. This framework addresses both the normative deficit in Boltanski and Thevenot’s work and provides an important emphasis on the empirical workings of justice. Finally, I discuss why this framework is better equipped to identify and to address the many risks raised by the Googlization of health and possibly other dimensions of the digitalization and datafication of society.

scholarly journals Engaging patients: how to speak so patients want to listen

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
S Rubinelli
Keyword(s):  
Health Professional ◽  
Lived Experience ◽  
Health Information ◽  
Health Professionals ◽  
Health Condition ◽  
Public Health Institutions ◽  
Health Institutions ◽  
Basic Approaches ◽  
The Impact

Abstract The paternalistic approach to health professional-patient communication is often no longer successful. The main reasons for this include the fact that trust in medicine and health professionals is no longer taken for granted. In many domains, the concepts of 'expert' and 'science' are in shadow. Moreover, patients can access all sorts of health information, including information that is or seems inconsistent with the advice given by their health professionals. This talk aims to illustrate some basic approaches to communication that can enhance health professional-patient interaction. First, health professionals should consider their communication with patients as a form of persuasion. Persuasion, that does not equal manipulation, is a way to communicate that takes into consideration the knowledge, beliefs, and attitudes of interlocutors. By adopting a person-centered style, health professionals should present their advice by contextualizing it into the emotional and cognitive setting of the patients. Second, communication should consider the lived experience of patients, that is the impact that a health condition or a preventive behavior has on their quality of life and their experience of pleasure. Indeed, managing health conditions is not just applying health advice: it often demands a change in lifestyles that can negatively impact how patients live their lives. Third, health professionals should develop clear strategies to engage with information that patients find from other sources. Health professionals must ask patients if they disagree with them, and to clarify any eventual difference of opinion. The information age has positively favored a democratization of health information. Yet, it imposes that health systems care for their communication. This talk concludes by presenting main evidence from on how to reinforce hospitals, public health institutions, and health services in communication so that patients want to listen.

COVID-19: implications for NHS Staff

2020 ◽  
Vol 14 (4) ◽  
pp. 193-197
Author(s):  
Alan Glasper
Keyword(s):  
World Health ◽  
The Novel ◽  
Emeritus Professor ◽  
The World ◽  
Clinical Environments ◽  
Public Health Institutions ◽  
Health Institutions ◽  
Health Organization ◽  
The University

In light of the emergence in China of COVID-19, the novel corona virus, emeritus professor Alan Glasper, from the University of Southampton discusses the role of the World Health Organization and other public health institutions in responding to potential new global pandemics and deliberates on the role of NHS staff in coping with infectious disease in clinical environments.

scholarly journals Errors in medicine administration - profile of medicines: knowing and preventing

2010 ◽  
Vol 23 (2) ◽  
pp. 181-186 ◽  
Author(s):  
Adriano Max Moreira Reis ◽  
Tatiane Cristina Marques ◽  
Simone Perufo Opitz ◽  
Ana Elisa Bauer de Camargo Silva ◽  
Fernanda Raphael Escobar Gimenes ◽  
...  
Keyword(s):  
Alimentary Tract ◽  
Anatomical Therapeutic Chemical ◽  
Participant Observation ◽  
Therapeutic Index ◽  
Teaching Hospitals ◽  
Pharmacological Profile ◽  
Anatomical Therapeutic Chemical Classification ◽  
Multicentric Study ◽  
Health Institutions ◽  
Medicine Administration

OBJECTIVES: To describe the pharmacological characteristics of medicines involved in administration errors and determine the frequency of errors with potentially dangerous medicines and low therapeutic index, in clinical units of five teaching hospitals, in Brazil. METHODS: Multicentric study, descriptive and exploratory, using the non-participant observation technique (during the administration of 4958 doses of medicines) and the anatomical therapeutic chemical classification (ATC). RESULTS: Of that total, 1500 administration errors were identified (30.3%). The administration of pharmacological groups - ATC (cardiovascular system, nervous system, alimentary tract and metabolism system and anti-infectives for systemic use) showed a higher frequency of errors. In 13.0% of errors were involved potentially dangerous medicines and in 12.2% medicines with low therapeutic index. CONCLUSION: The knowledge of the pharmacological profile could be an important strategy to be used in the prevention medication errors in health institutions.

scholarly journals Occupational exposure to blood/body fluid splash and its predictors among midwives working in public health institutions at Addis Ababa city Ethiopia, 2020. Institution-based cross-sectional study

PLoS ONE ◽  
2021 ◽  
Vol 16 (6) ◽  
pp. e0251815
Author(s):  
Solomon Shitu ◽  
Getachew Adugna ◽  
Haimanot Abebe
Keyword(s):  
Public Health ◽  
Health Care Professionals ◽  
Body Fluid ◽  
Infection Prevention ◽  
Addis Ababa ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public Health Institutions ◽  
Health Institutions

Background Blood/body fluid splash are hazards to health care professionals in their working area. Around twenty bloodborne pathogens are known to be transmitted through these occupational injuries. This problem alters the health status of health care professionals in different ways, including physically, mentally, and psychologically. Even though health professionals especially midwives who are working in delivery rooms are highly affected, little is known about the exposure. So, this study was aimed to assess the prevalence of exposure to blood/body fluid splash and its predictors among midwives working in public health institutions of Addis Ababa city. Methods Institution based cross-sectional study was conducted among 438 study participants in public health institutions in Addis Ababa. Data was collected from March 1–20, 2020 by a self-administered questionnaire. The data were entered into Epi data version 3.1 and then exported to SPSS version 24 for analysis. All variables with P<0.25 in the bivariate analysis were included in a final model and statistical significance was declared at P< 0.05. Results In this study, a total of 424 respondents respond yielding a response rate of 97%. The prevalence of blood and body fluid splashes (BBFs) was 198 (46.7%). Not training on infection prevention, working in two shifts (> 12 hours), not regularly apply universal precautions, job-related stress, an average monthly salary of 5001–8000 were independent predictors of blood and body fluid splashes. Conclusion The study revealed that nearly half of midwives were exposed to BBFS. This highlights the need for key stakeholders such as policymakers and service providers to design appropriate policies to avert this magnitude and making the environment enabling to comply with standard precautions. We recommend that this study may be done by including rural setting institutions and by including other health professionals that are susceptible to BBFS at work. Formal training on infection prevention and safety practice to apply universal precautions will be needed from the concerned bodies to prevent exposures to blood/body fluid splash.

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