scholarly journals Influence Patient Satisfaction Quality of Non-JKN Hospital Clinic

2020 ◽  
Vol 10 (1) ◽  
pp. 30-34
Author(s):  
Renaldo Renaldo ◽  
Yudhi Anggoro ◽  
Kasribening Menik
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Care Providers ◽  
Health Care Facilities ◽  
Care Providers ◽  
Independent Evidence ◽  
Quantitative Descriptive ◽  
Power Response

At present, patients as consumers can realize the enormous effect on the existence of health care facilities. Patient satisfaction is now a priority for health care providers. The purpose of this study was to determine the effect of service quality on patient satisfaction. This research is a quantitative descriptive. Data analysis methods used are correlation analysis and regression analysis. Based on the results of testing the hypothesis that can be solved regarding the power response (responsiveness) is the most dominant variable affecting patient satisfaction in KRI Elisa. Empathy also has an interest in patient satisfaction. Based on independent evidence, physical evidence (tangible), approval (reliability), responsiveness (responsiveness), empathy (empathy) and Guarantee (guarantee) significantly influence the satisfaction of KRI Elisa patients. The five variables in the dimensions of service quality contributed together to the contribution variable of (R Square) 52.5% on patient satisfaction. This study resulted in the finding that the simultaneous variable quality of service had a significant effect of 54.5% of patient satisfaction at Elisa's inpatient clinic

scholarly journals Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care

2021 ◽  
Vol 8 (2) ◽  
pp. 71
Author(s):  
Ayu Rahajeng Dianing Negari ◽  
Annisa Nurida ◽  
Musa Ghufron ◽  
Muhammad Anas
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Primary Health Care ◽  
Health Services ◽  
Service Quality ◽  
Health Care Providers ◽  
Health Workers ◽  
Care Providers ◽  
Five Dimensions ◽  
Primary Health

Background: Satisfaction is a feeling that the consumers feel when the service they receive meets or surpass their expectations. Public satisfaction with health care services is still a significant issue for health institutions in improving the service quality. Despite various efforts that health care providers have made, some residents in an area were unsatisfied with the health services in their environment.Objective: To determine the effect of the dimensions of health service quality on patient satisfaction at the Primary Health Care 1 Melaya, Jembrana, BaliMethod: Analytical observational study, a cross-sectional design. The total sample was 70 respondents. Data collection was performed using questionnaires. Multiple linear regression was used to analyze the average value of patient satisfaction based on the five dimensions of quality of health care.Result: The dimensions of tangibility, responsiveness, assurance, and empathy have a significance value (p<0.05), while the reliability dimension has no significance value (p>0.05). So the formula used to predict patient satisfaction with health services received is as follows:y = 0,352+0,295*X1–0,104*X2–0,201*X3+0,334*X4+0,180*X5The dimension of health services that has the largest influence on the satisfaction of inpatients is assurance. Patients feel assured and satisfied when the health workers communicate their expertise and competencies before doing their work.Conclusion: Tangibility, reliability, responsiveness, and assurance were four of five dimensions of health services that have significantly influenced the satisfaction of inpatients.

scholarly journals The Italian charter for quality assurance in internal medicine

2013 ◽  
pp. 207-211
Author(s):  
Franco Berti
Keyword(s):  
Internal Medicine ◽  
Health Care ◽  
Quality Assurance ◽  
Health Care Providers ◽  
Health Care Facilities ◽  
Hospital Nurses ◽  
Care Providers ◽  
Patients Rights ◽  
Executive Level

The Italian Charter for Quality Assurance in Internal Medicine is a response to the European Charter of Patients’ Rights presented in Brussels in 2002. It is the product of collaborative efforts by Cittadinanza Attiva (a nonprofit citizens’ rights group), the National Association of Hospital Nurses (ANIMO), and the Federation of Associations of Executive-Level Hospital Internists (FADOI). Its objectives are to enhance respect for patients’ rights and promote uniformity in the quality of care delivered in Italy’s health-care facilities, which is currently characterized by marked inter-regional and inter-hospital variability. This article describes the reasons and principles that have guided the Charter’s elaboration and the benefits of partnership between citizens and health-care providers.

ANALISIS KEPUASAN PASIEN RAWAT JALAN DALAM PELAYANAN RESEP DI INSTALASI FARMASI RUMAH SAKIT UMUM LIRBOYO TAHUN 2019

2021 ◽  
Vol 3 (1) ◽  
pp. 126
Author(s):  
Djembor Sugeng Walujo ◽  
Krisogonus Ephrino Seran ◽  
Nurul Utami
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Providers ◽  
Direct Evidence ◽  
T Test ◽  
Pharmaceutical Services ◽  
Care Providers ◽  
Five Dimensions ◽  
Average Value

<p class="TableParagraph">Health care is an important factor in improving the health and welfare erajat every insane worldwide. Patient satisfaction is an important problem for health care providers. This is the word of mouth promotion for prospective patients to expect more positive for the operation of hospitals. This study aims to determine patient satisfaction BPJS participants and the general patient satisfaction in service pharmacy prescriptions in the outpatient RSU Lirboyo Kediri. The samples in this study were selected patients with accidental sampling method as many as 85 patients and 85 patients BPJS general. The analysis was done by using a questionnaire RATER method using gap test, customer window, and test independent sample t-test. The quality of pharmaceutical services that in terms of the average value of five dimensions of reliability, collateral, direct evidence, empathy and responsiveness to patient BPJS negative gap values obtained for -0012 with the level of patient satisfaction is less satisfied. The quality of pharmaceutical services that in terms of the average value of five dimensions of reliability, guarantees, direct evidence, empathy and responsiveness to public patients obtained positive gap value of 0.032 with a degree of satisfaction is satisfied.Test results <em>Independent sample t-test </em>available significant value of 0.620&gt; 0.05. Thus, it can be said that satisfaction outpatients and patients BPJS general users significantly no difference.</p><p class="TableParagraph"> </p>

scholarly journals Understanding patient satisfaction and loyalty in public and private primary health care

2020 ◽  
Author(s):  
Febri Endra Budi Setyawan ◽  
Stefanus Supriyanto ◽  
Ernawaty ◽  
Retno Lestari
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Primary Health Care ◽  
Health Care Providers ◽  
Care Providers ◽  
Public And Private ◽  
Primary Health ◽  
Primary Health Care Centers ◽  
Health Care Centers

Background: The quality of health centers, patient satisfaction, and loyalty are three key factors that enable health care providers to improve their services and cost-effectiveness. This study, therefore, aims to determine patient satisfaction and loyalty in public and private primary health care centers. Design and Methods: Data were obtained from a cross-sectional design of 1470 self-administered questionnaires and analyzed based on mean, standard deviation, and correlation coefficients. Results: The results showed respectively a strong and moderate correlation between patient satisfaction and loyalty in private (r=0.767) and public (r=0.54) primary health care centers, respectively. In addition, in both centers patients received adequate medical services, with social aspects as the least important factors affecting patient satisfaction. Conclusions: In conclusion, primary health care practices need to recognize the needs that influence patients’ satisfaction and loyalty, to improve the quality of their services.

scholarly journals Assessment of quality of care in maternal and newborn health services available in public health care facilities in Bangladesh

2009 ◽  
Vol 35 (2) ◽  
pp. 53-56 ◽  
Author(s):  
Sameena Chowdhury ◽  
Syed Akram Hossain ◽  
Abdul Halim
Keyword(s):  
Health Care ◽  
Quality Of Care ◽  
Health Care Providers ◽  
Information Exchange ◽  
Newborn Health ◽  
Health Care Facilities ◽  
Maternal And Newborn Health ◽  
Care Providers ◽  
Maternal And Newborn

The study was conducted using the exit interview with patients (n=120), in depth interview with health care providers (n=87) and focus group discussion (n=16) with stakeholders to assess the perceived level of quality of care in maternal and newborn health at public facilities in Bangladesh.  Both clients and providers expressed dissatisfaction for inadequate quality of care represented by poor cleanliness, long waiting time with less consultation time, poor compassion by providers, inadequate supply of drugs and unnoticed cost for services varied by level of facilities. Inadequacy in human resource and absenteeism and poor laboratory service were reported to worsen the condition especially at lower level of service delivery. Thus this study explored some important factors like poor quality of care, inadequate technical competencies, information exchange and follow-up services. A deficit in supplies and logistics are strong barrier in regards to quality of care at various levels which needs to be addressed immediately.Keywords: Bangladesh; Maternal health; Newborn health; Quality of careOnline: 13 August 2009DOI: 10.3329/bmrcb.v35i2.3044Bangladesh Med Res Counc Bull 2009; 35: 53-56 

scholarly journals Validated pre-discharge survey of patient satisfaction in orthopaedic care

2019 ◽  
Vol 5 (5) ◽  
pp. 888 ◽  
Author(s):  
Ravi Kant Jain ◽  
Adhir Jain ◽  
Neeraj Jain
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Providers ◽  
Cost Effective ◽  
P Value ◽  
Care Providers ◽  
Chi Square ◽  
Orthopaedic Care ◽  
Satisfaction Rates

<p class="abstract"><strong>Background:</strong> Worldwide, increasing concern has been given to the assessment of patient satisfaction survey as a method of monitor of the quality of health care provision in the health institutions. The study aimed to assess the level of patient satisfaction with preoperative and postoperative surgical services and its associated factors. Study includes Experience of 17 questionnaires.</p><p class="abstract"><strong>Methods:</strong> A total of 507 indoor patients were taken on a random basis full filing the inclusion and exclusion criteria, over a period of 1 year from December 2017 to January 2018. Firstly, we applied Cronbach's alpha to know the reliability of survey questionnaire, then we collected the final data. Association between two non-parametric variables was seen using Pearson’s chi-square test. A p value of less than 0.05 was taken as statistically significant. Data was analysed using SPSS 21.0.<strong></strong></p><p class="abstract"><strong>Results:</strong> Patients with good satisfaction rates were 60.2%. We found that males are more satisfied then females with Pearson Chi-square value=8.033, df=1, p value=0.005. Patients with age of above 80 years and between age group of 21-40 years have comparatively lower satisfaction rates with Pearson Chi-square value=33.265, df=4, P value=0.000.</p><p class="abstract"><strong>Conclusions:</strong> Assessing patients’ satisfaction rates can be a simple and cost effective technique for evaluating the services provided by health care providers and institutions and should be conducted periodically to detect carelessness and bring about overall improvement in the quality of care provided. This should be generalised and universally accepted.</p><p class="Default"> </p>

scholarly journals Psychological Stress of Nurses During the Covid-19 Pandemic

2021 ◽  
pp. 256-267
Author(s):  
. Oktovin ◽  
Mohammad Basit ◽  
Margareta Rosa Peni
Keyword(s):  
Health Care ◽  
Psychological Stress ◽  
Health Care Providers ◽  
Health Care Facilities ◽  
Research Approach ◽  
Care Providers ◽  
Descriptive Research ◽  
Care Facilities ◽  
The Government ◽  
Quantitative Descriptive

The COVID-19 pandemic has captured the world’s attention, especially regarding the risk of stress. The majority of nurses experience mild and moderate levels of stress. This is because nurses are particularly at risk of being infected with COVID-19. Many of nurses feel hot and breathless because of the PPE. This research illustrates the phenomenon of psychological stress amongst nurses working during the pandemic. This research uses a quantitative descriptive research approach. The research sample was 157 nurses working in all health care facilities from various regions in Indonesia, selected using convenience sampling. The results showed a high risk of stress, with the nurses experiencing mild and moderate stress. The study concludes by suggesting the government and health care providers pay greater attention to the early detection and reduction of stress, providing sports facilities, increasing the number of nurses, regular meetings to reflect on the problems faced and psychological consulting facilities of nurses.   Keywords: COVID-19 Pandemic, Nurse, Nurse Stress

scholarly journals Who needs patient satisfaction surveys? Perspectives of Polish doctors, nurses, and patients

2015 ◽  
Vol 125 (2) ◽  
pp. 72-76
Author(s):  
Ludmiła Marcinowicz ◽  
Renata Sierżantowicz ◽  
Agnieszka Dudzik ◽  
Jolanta Sawicka-Powierza ◽  
Zbysław Grajek ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Quality Of Care ◽  
Health Care Providers ◽  
Quality Of Health Care ◽  
Care Delivery ◽  
Care Providers ◽  
The Impact ◽  
Satisfaction Surveys

Abstract Introduction. Patient satisfaction surveys are still popular tools for obtaining feedback on the quality of health care. Nonetheless, there is a paucity of data to indicate whether health care providers even want patients to assess the quality of care delivered. Neither it is certain whether patients are interested in participating in such surveys. Aim. To present and compare the perspectives of doctors, nurses, and patients on the validity of health care customer satisfaction surveys. Material and methods. A cross-sectional survey design was used. The questionnaires were administered to doctors, nurses and patients in three hospitals of different sizes (small, medium, and large), all in the north-east of Poland. Each sample group was given 200 questionnaires; responses were received from 95 doctors (47.5%), 190 nurses (95%), and 182 patients (91%), and included in the final analyses. Results. Most respondents (doctors - 64.2%; nurses - 61.6%; patients - 87.4%) answered ‘Yes’ to the question ‘Do you think that patients should evaluate the quality of health care?’ Analysis of data allowed to identify the following main reasons why patients should evaluate the quality of health care: 1. to enhance the quality of care; 2. to recognise patients as evaluators; 3. to motivate providers to work more efficiently; and 4. to emphasise the impact of evaluation on a core value, i.e. health. Doctors and nurses outlined reasons why they did not advocate conducting patient satisfaction surveys: satisfaction surveys are redundant; negative evaluations; unwillingness to be evaluated by patients; satisfaction surveys hamper effective work with patients; surveys are not objective; survey results are not communicated to providers. Conclusions. Patient satisfaction surveys are desirable tools for evaluating the quality of health care delivery despite the fact that they frequently raise concerns amongst providers and patients. There is, therefore, a definite need for providers to experience the benefits of measuring patient satisfaction. Another important practical implication is that patients need to be convinced that their opinions do matter and contribute to improving the quality of services.

Client characteristics and satisfaction with the quality of primary health-care services in Calabar, Nigeria

2020 ◽  
Vol 3 ◽  
pp. 1-8
Author(s):  
H. C. Okeke ◽  
P. Bassey ◽  
O. A. Oduwole ◽  
A. Adindu
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Providers ◽  
Client Satisfaction ◽  
Demographic Characteristics ◽  
Care Providers ◽  
Client Characteristics ◽  
Study Objective ◽  
Primary Health

Different mix of clients visit primary health care (PHC) facilities, and the quality of services is critical even in rural communities. The study objective was to determine the relationship between socio-demographic characteristics and client satisfaction with the quality of PHC services in Calabar Municipality, Cross River State, Nigeria. Specifically to describe aspects of the health facilities that affect client satisfaction; determine the health-care providers’ attitude that influences client satisfaction; and determine the socio-demographic characteristics that influence client satisfaction with PHC services. A cross-sectional survey was adopted. Ten PHCs and 500 clients utilizing services in PHC centers in Calabar Municipality were randomly selected. Clients overall satisfaction with PHC services was high (80.8%). Divorced clients were less (75.0%) satisfied than the singles and the married counterparts (81%), respectively. Clients that were more literate as well as those with higher income were less satisfied, 68.0% and 50.0%, respectively, compared to the less educated and lower-income clients, 92.0% and 85.0% respectively. These differences in satisfaction were statistically significant (P = 0.001). Hence, it was shown that client characteristics such as income and literacy level show a significant negative relationship with the clients satisfaction with the quality of PHC services in Calabar Municipality.

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