User Perception towards Ride hail Service: A case of Nagpur city, India

2021 ◽  
pp. 1-16
Author(s):  
B. Raghuram Kadali
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Online Survey ◽  
University Campus ◽  
User Perception ◽  
Contributing Factors ◽  
Transportation Services ◽  
The Public ◽  
Shared Service

In recent times, there is an increase in the utilization of the ride-hail service (viz., mobile application-based shared service) by the younger generation due to tremendous changes in technology, extensive usage of smartphones, and perceived convenience during travelling. For evaluating ride-hail service further, it is necessary to understand the user perception towards the ride-hail service and public transportation system (viz., bus in this case) to efficiently plan the public transportation services. Hence, the present study analyzes user perception while making trips, using ride-hail service and public transport buses. A long stretch of 3.8 km has been selected in the Nagpur city for the study and the stretch attracts a good number of trips by ride-hailing and public transportation. To perform the analysis, a survey has been conducted in the stretch which includes an online survey (viz., based on the Google form) and an offline survey (viz., at selected bus stops on the route between university campus and shopping complex). A binary logit model has been developed to understand the user perception towards ride-hail service and to identify the significant contributing factors towards the preference of the ride-hail service over the public transport bus. From the model results, it has been noted that age, accessibility, waiting time, travel time, income, and travel cost of the trip are the most significant contributing factors that affect user decision for availing the ride-hail service. It has been concluded from the study that the inferences obtained would be useful in the direction of developing warrants for transport planners and policymakers to improve the service quality of public transport buses (viz., frequency and routes) in cities especially in the Indian context.

scholarly journals Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches

2020 ◽  
Vol 12 (21) ◽  
pp. 9066
Author(s):  
Methawadee Chaisomboon ◽  
Sajjakaj Jomnonkwao ◽  
Vatanavongs Ratanavaraha
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Gap Analysis ◽  
Adult Population ◽  
The Elderly ◽  
Transportation Services ◽  
The Public ◽  
Transportation Service ◽  
Elderly Users

Due to the rapid increase in population and the change in age structure toward the elderly, the phenomenon of societal ageing is being witnessed in many countries. The elderly travel less than the adult population due to decreasing mobility with an increasing age. In this study, we aimed to analyze the expectations and satisfaction of public transport users in Thailand using traditional importance performance analysis (IPA), gap analysis, and IPA integrated with competitor performance. We aimed to explain the differences in the analysis results produced by the three methods. The data were obtained from surveying 2250 elderly and 450 non-elderly adults. This study presents guidelines for improving the public transport service quality in Thailand to meet user needs. The results of this research showed that each approach provides its own distinctive aspects and theoretical differences, which lead to different interpretations. The results from the three approaches showed that equipment that increases safety for public transportation service users is an important factor for all elderly passengers that must be improved. Public transportation services in different regions should be developed to provide more reliable and regular services.

scholarly journals KAJIAN MANFAAT GERBONG KHUSUS WANITA DI KRL COMMUTER LINE JABODTABEK

2020 ◽  
Vol 3 (4) ◽  
pp. 989
Author(s):  
Jonathan Saliman ◽  
Leksmono Suryo Putranto
Keyword(s):  
Quality Improvement ◽  
Sexual Harassment ◽  
Analytical Hierarchy Process ◽  
Public Transport ◽  
Public Transportation ◽  
T Test ◽  
The Public ◽  
Special Train ◽  
Hierarchy Process

Trains are one of the modes of public transportation that are widely used by the public. Travel by train has many advantages. To answer the needs of its users, PT Kereta Api Indonesia (KAI) develop Kereta Rel Listrik (KRL) Commuter Line which is a commuter railway service that is operated by PT KAI. Since 1 October 2012, PT Kereta Api Indonesia (Persero) Commuter Jabodetabek (Greater Jakarta) launched a special train carriage of women. The existence of this special train cariage is intended for women who use public transport to avoid criminal acts, sexual harassment etc. However, after the operation of women-only carriages in KRL complaints from female passengers using the carriage facilities reappeared. This article aims to analyze existing conditions and infrastructure of KRL Commuter Line with one sample T Test and analyze the efforts that can be done to improve the quality of women mobility using KRL with the Analytical Hierarchy Process. In general, except for train capacity, the resepondents were satisfied. For women mobility quality improvement using KRL, most of the respondents suggest additional train frequency. ABSTRAKKereta api adalah salah satu moda transportasi publik yang banyak digunakan oleh masyarakat. Perjalanan menggunakan kereta api memiliki banyak keuntungan. Untuk menjawab kebutuhan para pengguna nya PT Kereta Api Indonesia (KAI) mengembangkan Kereta Rel Listrik (KRL) Commuter Line yang merupakan layanan kereta rel listrik komuter yang pengoperasiannya dilakukan oleh PT Kereta Commuter Indonesia. Sejak 1 Oktober 2012, PT KAI (Persero) Commuter Jabodetabek meluncurkan kereta khusus wanita. Keberadaan gerbong khusus wanita ini pada dasarnya dimaksudkan agar wanita yang menggunakan angkutan umum terhindar dari tindakan kriminal, pelecehan seksual dll. Namun setelah beroperasinya gerbong khusus wanita pada KRL, muncul kembali keluhan dari para penumpang wanita yang menggunakan fasilitas gerbong tersebut. Tulisan ini bertujuan untuk menganalisis kondisi eksisting sarana dan prasarana KRL Commuter Line dengan metode one sample T Test dan menganalisis upaya yang dapat dilakukan untuk meningkatkan fasilitas gerbong khusus wanita dengan metode Analytical Hierarchy Process. Secara umum, kecuali terkait kapasitas kereta, responden merasa telah puas dengan layanan KRL. Untuk peningkatan kualitas mobilitas wanita yang menggunakan KRL, sebagian besar responden menyarankan penambahan frekuensi kedatangan kereta.

scholarly journals Public Transport Accessibility: A Literature Review

2018 ◽  
Vol 47 (1) ◽  
pp. 36-43 ◽  
Author(s):  
Muhammad Atiullah Saif ◽  
Mohammad Maghrour Zefreh ◽  
Adam Torok
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Daily Life ◽  
Social Aspects ◽  
Transit System ◽  
Transportation Services ◽  
The Public ◽  
Transport Accessibility ◽  
Job Opportunities ◽  
Considerable Impact

Accessibility is one of the most important outcomes of the transportation system. Public transport can be more attractive by providing "Door to door mobility" and development of transportation services is an important factor of social quality. Public transport accessibility has gained vital importance in designing and evaluating the transit system in terms of mobility and sustainability. Apart from the transport system itself, public transport accessibility has the considerable impact on life satisfaction in the form of perceived accessibility. Moreover, researchers have revealed several impact and correlation of provision of public transport accessibility to the environment and daily life which would have a noticeable impact on public health and other aspects of public daily life. Furthermore, the correlation between public transport accessibility and job opportunities has attracted the researchers' attention in the literature. Also, public participation in social activities has been investigated based on public transport accessibility and their close connection has been revealed under the topic of social exclusion. In this paper, the available literature on public transport accessibility has been reviewed. As a conclusion, it should be highlighted that not just the performance of public transportation but its impact on other social aspects should be considered while planning the public transport facilities.

scholarly journals Cluster Analysis of the Routes of the New Management Model for Surface Urban Passenger Mass Transit

2020 ◽  
Vol 17 (4) ◽  
pp. 182-195
Author(s):  
M. A. Kudryashov ◽  
R. S. Ayriev ◽  
G. M. Ovnanyan
Keyword(s):  
Cluster Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Classical Method ◽  
Mass Transit ◽  
Urban Traffic ◽  
Management Model ◽  
Transportation Services ◽  
Transport Services

The city of Moscow has implemented a new management model for surface urban passenger transportation (NMM). To consistently monitor the quality of transportation services it is suggested to introduce a methodology of its assessment. The methodology for assessing quality of public transport services is supposed to be tested on routes serviced by commercial enterprises under state contracts for provision of public transportation services by public transport on the routes of regular passenger and baggage transportation by road in urban traffic. The objective of the research was to select objects in order to test the methodology for assessing quality of public transportation services provided by surface urban public mass transit (SUPMT) on routes serviced in the framework of NMM. A scientifically substantiated partition of a given sample of routes has been performed. The routes have been classified using the classical method of hierarchical cluster analysis, where the Euclidean distance with a single rule of cluster joining was used as a measure of proximity. The clustering procedure was performed using the Ward method. Based on the results of the cluster analysis, ten routes were selected that are subject to further analysis.

scholarly journals Level of Service Research of Public Transport Facilities: A Access of Trivandrum City

2019 ◽  
Vol 8 (2S8) ◽  
pp. 1215-1218
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Social Life ◽  
Level Of Service ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
The City

Public transportation is one of the sustainable form of transportation which provides mobility options for the people. The public transport services are very basic need of people’s lives, especially in developing world. It is the basic means for mobility of a large percent of people and hence it is the driving force of economic and social life. Quality of service, characterized by the Level-of-Service (LoS) is one of the major factors determining the demand for public transport. This study tries to determine the city-wide Level-of-Service provided by the public transport system using the service level benchmarks as a case study of Trivandrum city. The indicators for determining the Level-of-Service used in the study are presence of organized public transport system, availability or extend of public transport supply, service coverage, average waiting time, level of comfort in public transport and the fleet availability. This approach can be used to determine the LoS at the city-level and thus provides a measure for identifying the public transport quality of an urban area.

scholarly journals Perceptions Passengers on Service Quality: Public Transport in Kuala Lumpur

2018 ◽  
Vol 7 (2.29) ◽  
pp. 865
Author(s):  
Hamza Imhimmed Mohamed Irtema ◽  
Amiruddin Ismail ◽  
Muhamad Nazri Borhan ◽  
Hassan. M Abdelsalam ◽  
Abdurauf. B.Z Alshetwi ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Measurement Model ◽  
Kuala Lumpur ◽  
Railway Stations ◽  
Transportation Services ◽  
Equation Modelling

The quality of service is a measurement of the level of service provided against the expectations of customers. This research examines the behaviour of passengers using public transport with respect to the service quality of public transit. A questionnaire was answered by 412 passengers at one of the main railway stations, Kuala Lumpur Sentral. Empirical data were extracted based on the information collected from the survey. Structural equation modelling was used to examine the measurement model. The findings of the study reveal that public transport passengers are significantly influenced by service attributes, for example, vehicle safety, cleanliness of the facility, and management of complaints. These findings identify the important service attributes that public transportation services in Kuala Lumpur need to prioritise. This study will help ascertain whether service quality meets or exceeds the expectations of the passengers. 

scholarly journals Level of Service Test on Public Transport Facilities in Trivandrum City

2019 ◽  
Vol 8 (2S3) ◽  
pp. 1019-1022
Keyword(s):  
Transport System ◽  
Public Transport ◽  
Public Transportation ◽  
Social Life ◽  
Level Of Service ◽  
The Public ◽  
Public Transport System ◽  
Transport Services ◽  
The City

Public transportation is one of the sustainable form of transportation which provides mobility options for the people. The public transport services are very basic need of people’s lives, especially in developing world. It is the basic means for mobility of a large percent of people and hence it is the driving force of economic and social life. Quality of service, characterized by the Level-of-Service (LoS) is one of the major factors determining the demand for public transport. This study tries to determine the city-wide Level-of-Service provided by the public transport system using the service level benchmarks as a case study of Trivandrum city. The indicators for determining the Level-of-Service used in the study are presence of organized public transport system, availability or extend of public transport supply, service coverage, average waiting time, level of comfort in public transport and the fleet availability. This approach can be used to determine the LoS at the city-level and thus provides a measure for identifying the public transport quality of an urban area.

scholarly journals ANÁLISE DE PERCEPÇÃO QUALITATIVA DO TRANSPORTE PÚBLICO: UM ESTUDO DE CASO NA CIDADE DE BELÉM/PA

2016 ◽  
Vol 11 (2) ◽  
Author(s):  
Ricardo Bentes Kato ◽  
Bernardo Macêdo Bordalo ◽  
Tiago Da Silva Camelo
Keyword(s):  
Service Quality ◽  
Quality Indicators ◽  
Public Transport ◽  
Public Transportation ◽  
Policy Formulation ◽  
Quality Level ◽  
The Public ◽  
Public Transport System ◽  
Urban Public Transport

RESUMO: Com base nos indicadores de qualidade do sistema de transporte coletivo urbano em Belém - PA, medidos pela opinião dos usuários, esta pesquisa analisa a qualidade do sistema de transporte coletivo realizado por ônibus em um sistema não integrado. Por meio da aplicação de uma pesquisa de opinião com uma amostra dos usuários e, levantamento de critérios de qualidade do serviço, essa pesquisa analisou o grau de percepção de qualidade desse meio de transporte, tendo como referencial básico, parâmetros utilizados na biografia já publicada. Por meio da análise dos resultados determinou-se o nível do serviço ofertado pelas empresas operadoras do transporte coletivo em Belém. Fornecendo, assim, um diagnóstico a respeito da qualidade deste serviço que pode servir de subsídio na formulação de políticas públicas que visem melhorar o transporte público urbano em Belém - PA. ABSTRACT: Based on the quality indicators of the urban public transportation system in Belém – PA, measured by the opinion of users, this research analyses the quality of public transport system of the bus modality, in a non-integrated model. Through the application of a opinion survey, with a sample of the users and the determination of service quality indicators, this research analyzed the level of user perception about the quality of the service provided by this typology of transport, taking as a reference for the development of this research, parameters used in the published biography. Through the results analysis, it was determined the service quality level offered by the public transport companies in Belém. Thus, the main contribution of this research is to provide a data base for public policy formulation allowances to improve urban public transport in Belém – PA.

scholarly journals Perlindungan Hukum terhadap Konsumen Khusus Jasa Penumpang Angkutan Darat

2020 ◽  
Vol 1 (1) ◽  
pp. 83-88
Author(s):  
Nyoman Gede Fajar Septiawan Putra ◽  
Desak Gede Dwi Arini ◽  
Luh Putu Suryani
Keyword(s):  
Consumer Protection ◽  
Public Transport ◽  
Public Transportation ◽  
Legal Protection ◽  
Transportation Services ◽  
The Public ◽  
Interview Technique ◽  
Legal Provisions ◽  
Empirical Law ◽  
Destination Address

Legal Protection is all businesses that bear the existence of legal provisions in providing protection to passengers or consumers who use the services of business operators to protect consumers from things that are not desirable. Public Transport Online is one of the public transportation media that is often used by the general public not only to transport passengers but to bring goods to be delivered to the destination address at a rate previously agreed. This study aims to analyze the factors that cause consumer losses for online transportation transport passengers and their protection in accordance with Law No. 8 of 1999 concerning Consumer Protection. This research was designed using the approach of Empirical Law research. The technique used in collecting data, namely the interview technique, was carried out at PT Aplikasi Karya Anak Bangsa. The results of this study indicate that the Online Public Transport Company is fully liable for losses caused by all people employed in public transport activities, besides online public transport companies and service carriers are fully obliged to sort out the compensation experienced by consumers and / or goods that can result disability and / or death, unless caused by an event that cannot be avoided or prevented due to passenger negligence. Through this research it is expected that consumers and service drivers must know each other's role and what their rights and obligations are so that it can reduce the loss for consumers or drivers of public transportation services.

scholarly journals Approach of evaluation the effects from implementation the projects of construction new passenger maglev lines

2020 ◽  
Vol 6 (1) ◽  
pp. 161-173
Author(s):  
Sergey A. Smirnov ◽  
Olga Yu. Smirnova ◽  
Iana V. Sokolova
Keyword(s):  
Public Transportation ◽  
Cumulative Effect ◽  
Objective Evaluation ◽  
Transportation Services ◽  
The Public ◽  
Passenger Transportation ◽  
Transportation Service ◽  
Transportation Accessibility ◽  
Mode Of Transport

Background: the aim of public passenger transportation service systems is improvement of the services quality while the competition between different modes of transport for transportation volumes and routes. Complex and objective evaluation of effects caused by construction of a passenger maglev line require the research of approach, which focused on detecting the changes in quality of public transportation services and anthropologic impact on environment. Aim: research of the approach, which allow to do comparative evaluation of complex of effects, which appear while implementation the maglev transport into the public passenger transportation service system. Methods: mathematical statistics, sociological researches, comparative analysis, modelling. Results: for evaluation of effectiveness of different modes of transport for public passenger transportation services researches the approach to calculation the integrated index of consumer appeal of a mode of transport; for evaluation of practical benefits of maglev transport implementation researched the approach to calculation direct and indirect effects, which are the basis of a cumulative effect calculation. In addition, researched the approach for calculation the additional effects, which allow to evaluate the improvement of transportation accessibility, operational effects and ecological effects. Conclusion: The approach allows to do objective evaluation of benefits of implementation new transportation mode into the system of public passenger transportation service at particular routes, which is the basis of its implementation into the practice.

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