scholarly journals EVALUATION OF ISUP SUPPORTING SERVICE IN THE RADIO ELECTRONIC INDUSTRY SPHERE WITHIN THE REENGINEERING CYCLE START

2019 ◽  
Vol 2019 (3) ◽  
pp. 30-35
Author(s):  
Ольга Кондратьева ◽  
Olga Kondratyeva
Keyword(s):  
Content Analysis ◽  
Action Plan ◽  
State Assessment ◽  
Quality Of Services ◽  
Electronic Industry ◽  
Emergency Situations ◽  
Radio Electronic ◽  
Current State ◽  
Conflict Situations

This article discusses methods of assessment of the trunk "Customers" for the ISUP re-engineering. We have used two tools: • Current state assessment of service quality using tree chart of indicators on four trunks: Customers, Process, Owners and the State. • Action plan development based on the Kobayashi PROF methodology. Evaluation of the trunk "Customers" (q1) is conducted in three branches: P1 - functionality, P2 - convenience, P3 - emotional background. Functionality is evaluated by type of work and sufficient level of Reliability, Responsibility, Availability and Sociability of each of them in relation to all applications. Convenience is estimated by means of survey of customers by means of questioning on the website by criteria (leaves): comfort, the interface, conflict situations, feedback, emergency situations and functionality Emotional background is assessed by analyzing changes in the emotional background of communication and is based on the content analysis of the text. All messages from the user are considered to be text. The proposed tree-like information model of structure construction of indicators makes it possible to assess the quality of services in the field of ISUP support at the enterprises of the radio-electronic industry.

scholarly journals Albanian National Action Plan for Roma Inclusion 2016–2020: A Study on the Program Achievements at the Halfway Mark

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110361
Author(s):  
Gentian Qejvanaj
Keyword(s):  
Action Plan ◽  
Communist Regime ◽  
Background Information ◽  
Structured Interviews ◽  
National Action Plan ◽  
Current State ◽  
The Us ◽  
Implementation Period ◽  
Education And Employment

Roma segregation in Albania has been causing growing concern since the fall of the communist regime. In this study, we analyze the effectiveness of the Albanian national action plan for Roma inclusion 2016–2020, in 2018, halfway in its implementation period. We gathered data on education and employment from the pre-implementation period (2015) and compared it with the latest available data in 2018. Interviews with local experts and surveys by the Balkan Barometer will provide background information to assess the current state of Roma integration in Albania. Moreover, descriptive statistics from national and international institutions and structured interviews will draw an independent narrative of Roma affairs. In our conclusion, we suggest moving beyond the “us and them” approach with programs run on inertia; our findings highlight that although encouraging achievements have been reached under the 2016–2020 action plan, real inclusion is still far, as statistical achievements do not say much about the quality of the education or job training provided under the 2016–2020 action plan.

scholarly journals The Essence Of Recreational Tourism And The Current State Of Its Development

2021 ◽  
Vol 03 (04) ◽  
pp. 36-41
Author(s):  
Gapparov Azim Kayumovich ◽  
Keyword(s):  
Quality Of Service ◽  
Quality Of Services ◽  
Methodological Issues ◽  
Factors Affecting ◽  
Current State ◽  
Tourism Services

The article describes the conceptual directions of improving the quality of services in eco-tourism and scientific-theoretical and methodological issues of its evaluation. It shows the factors affecting the quality of tourism services, the specifics of hotel services, the system of indicators that reflect the quality of service in eco-tourism, the content and ways to determine them.

scholarly journals LPKF-LDS technology for the production of three-dimensional schemes on plastics

2021 ◽  
Vol 9 (1) ◽  
pp. 48-57
Author(s):  
V. S. Ivanov ◽  
D. A. Gladky ◽  
D. S. Vorunichev
Keyword(s):  
Three Dimensional ◽  
Correct Choice ◽  
Electronic Industry ◽  
Current Application ◽  
Radio Engineering ◽  
Radio Electronic ◽  
Key Characteristics ◽  
Intended Object ◽  
Technological University

A promising technology for the production of three-dimensional circuits on plastics, the scope of its current application and prospects for its further development in the radio-electronic industry are considered. The analysis of current opportunities and limitations is carried out. It is shown that the key component of the technology is the correct choice of thermoplastics with suitable characteristics for the intended object, taking into account the resistance to external factors. An analysis of the international and domestic regulatory framework for thermoplastics was conducted. This allowed to determine the key characteristics for 3D-MID-technology and to make a comparison. A classification is  proposed on the basis of the key characteristics of thermoplastics for making a decision when choosing materials on the market, taking into account the application in the radio-electronic industry using 3D-MID technology, which is currently either absent or not fully represented. Methods of testing materials for use in the production technology of three-dimensional circuits on plastics and ensuring the quality of manufacturing of radio engineering products, allowing to confirm the compliance of key parameters of materials are studied. The article considers the order of the build process with the application of the LPKF-LDS technology production of three-dimensional circuits on plastics, which allows building a sequence of processes with particular implementation as an example. The considered LPKF-LDS technology as part of the 3D-MID line is planned in the new laboratory “Threedimensional circuits on plastics and flexible media” at the Department of Design and Production of Radioelectronic Devices of the Institute of Radio Engineering and Telecommunications Systems of MIREA – Russian Technological University.

scholarly journals Enhancing the effectiveness of community drug and alcohol teams working with opioid-dependent pregnant women: results of an audit

2012 ◽  
Vol 36 (11) ◽  
pp. 421-423
Author(s):  
Mani Sairam ◽  
Rakesh Magon ◽  
Christos Kouimtsidis
Keyword(s):  
Pregnant Women ◽  
Action Plan ◽  
National Standards ◽  
Quality Of Services ◽  
Clinical Implications ◽  
Substitution Treatment ◽  
Benefit Analysis ◽  
Drug And Alcohol ◽  
Risk Benefit Analysis

Aims and methodTo evaluate the quality of services offered by community drug and alcohol teams (CDATs) to pregnant women in substitution treatment. A full audit of the practice across all local CDATs against national standards was undertaken in 2008 and 2010.ResultsQuality of services improved and met three standards in 100% and the fourth standard in 96% of cases. There was good implementation of the recommendations arising out of the action plan of the first cycle, which resulted in significant improvements in interagency liaison and risk-benefit analysis documentation within the CDATs.Clinical implicationsManagement of pregnant women in substitution treatment can be improved by adhering to a multipronged approach as identified by this audit.

scholarly journals Pasaulinio saityno paslaugų kompozicijų skaidymas į modulius

2011 ◽  
Vol 56 ◽  
pp. 73-84
Author(s):  
Jolanta Miliauskaitė ◽  
Albertas Čaplinskas
Keyword(s):  
Web Service ◽  
Service Composition ◽  
Service Discovery ◽  
Business Processes ◽  
Quality Of Services ◽  
Discovery Process ◽  
Current State ◽  
State Of Affairs ◽  
Open Issues

Straipsnyje aptariami, analizuojami ir vertinami svarbiausi pasiūlymai, kaip spręsti pasaulinio saityno paslaugų kompozicijų skaidymo į modulius uždavinį. Tai yra vienas iš aktualiausių e. verslo sistemų kūrimo uždavinių, kurio neišsprendus neįmanoma adekvačiai apdoroti vykdymo meto įvykių, dinamiškai perplanuoti verslo procesų, atsižvelgti į paslaugų kokybės charakteristikas ir įgyvendinti daugelį kitų svarbių e. verslo sistemos funkcijų. Straipsnyje pateiktas esamos padėties vertinimas ir išryškintos svarbiausios dar neišspręstos problemos, su kuriomis susiduriama skaidant į modulius pasaulinio saityno paslaugų kompozicijas. Tikimasi, kad atlikta analizė bus naudinga visiems šioje srityje dirbantiems mokslininkams ir padės jiems planuoti savo tolesnius tyrimus.Modularization of Web Service CompositionJolanta Miliauskaitė, Albertas Čaplinskas SummaryThe paper discusses, analyzes and evaluates the most important scientific propositions on how to solve the problem of web service composition modularization. This problem is very important in the context of eBusiness systems because it is impossible in such systems to process the run-time events in a flexible way, reconfigure business processes dynamically, to take into account in the service discovery process the quality of services, and to implement effectively many other eBusiness system features without knowing an efficient solution of this problem. The paper discusses the current state of affairs and highlights most important open issues. The authors hope that it will be useful for all researchers involved in the web service studies and helpful when planning their further research.> 

scholarly journals Investigation of the Effectiveness of the Method for Recognizing Pre-Emergency Situations at Mining Facilities

2020 ◽  
Vol 174 ◽  
pp. 02020
Author(s):  
Fares Abu-Abed
Keyword(s):  
Pattern Recognition ◽  
Global Minimum ◽  
Error Function ◽  
Back Propagation ◽  
Mathematical Methods ◽  
Pattern Recognition Problem ◽  
Emergency Situations ◽  
Current State ◽  
And Cluster Analysis

In previous reports, an analysis of the basic mathematical methods used to solve the pattern recognition problem was carried out. The inappropriateness of applying the Bayesian classification and cluster analysis to solve the problem of recognizing pre-emergency situations in the process of drilling a well is shown. As a mathematical apparatus for solving the problem of determining the current state of an object of research by a given set of features, a pattern recognition method based on an artificial neural network is selected. In this paper, an analysis is made of existing approaches to improving the quality of education aimed at improving the efficiency of its functioning. The results obtained in this paper will improve the quality of work of the previously developed modified algorithm for training the pre-emergency classifier based on the back propagation method, which differs from the classical one by the procedure for finding the global minimum of the error function, and its software implementation has been implemented. The work is an integral part of previously published developments presented in the materials of articles in 2-nd, 3-rd and 4-th International innovative mining symposiums (2017-2019).

Cultural Competency Methodological and Data Strategies to Assess the Quality of Services in Mental Health Systems of Care

2002 ◽  
Author(s):  
Carole Siegel ◽  
Gary Haugland ◽  
Ethel Davis Chambers ◽  
Carmen Aponte ◽  
Ralph Blackshear ◽  
...  
Keyword(s):  
Mental Health ◽  
Health Systems ◽  
Cultural Competency ◽  
Systems Of Care ◽  
Quality Of Services ◽  
Mental Health Systems

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

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