scholarly journals Kajian Penggunaan Bahasa Indonesia Yang Baik Dan Benar dalam Pendeskripsian Produk Dan Pelayanan Bisnis Daring

2020 ◽  
Author(s):  
irfan agung ashary
Keyword(s):  
Customer Service ◽  
Business World ◽  
Study Approach ◽  
Random Samples ◽  
Online Business ◽  
Online Stores ◽  
Product Sales

Online business world requires business owners to always try to maintain the best quality of service by using good and correct language so that customers feel comfortable and satisfied and to avoid miss communication between the seller and buyer. This article was written with the aim of describing the role of language in attracting buyers and increasing and increasing product sales of an online business. This research uses descriptive qualitative method with a case study approach, data collection is done using purposive sampling by taking several random samples from several online stores on Instagram with different products. The results of this study indicate that each online store provides different services to each of its customers, however, most of them will use good language when serving customers and describing products to attract buyers and make buyers feel comfortable and satisfied with the service. This research is able to increase the knowledge of business people in the field of customer service and increase knowledge in languages that can be used as good habits in communication.

scholarly journals Ruang Terbuka Hijau Dan Permasalahan Kesehatan Perkotaan Studi Kasus Di Provinsi Dki Jakarta

2017 ◽  
pp. 179
Author(s):  
RAY MARCH SYAHADAT ◽  
PRIAMBUDI TRIE PUTRA ◽  
MADE DWI PRATIWI
Keyword(s):  
Landscape Architecture ◽  
Open Space ◽  
Secondary Data ◽  
Home Garden ◽  
Limited Area ◽  
Case Study Approach ◽  
Study Approach

This article aims to describe the role of green open space from landscape architecture views. The research conducted in Special Capital Region of Jakarta as the case study in order to solve the health issue. Case study approach was used in this research, include the primary and secondary data from literature view and projection calculation. Green open space has important role to solve the urban health problem caused by the pollutant. The result of this study shows that in 2017 Jakarta needs approximately 291,592 ha of green open space. There was several options that can be used to raise the quality of public health with limited area: (1) the using of effective vegetation to reduce the pollutant; (2) utilization of home garden; (3) vertical greenery implementation; (4) utilization of indoor garden; and (5) maintain the existence of city parks.

scholarly journals The Role of Intellectual Image of the Commodity in Increasing Sales: A Case Study of Maestro Pizza Company

2017 ◽  
Vol 13 (1) ◽  
pp. 277
Author(s):  
Somaia Osman Mohamed Abdelgadir ◽  
Ahmed Osman Ibrahim Ahmed
Keyword(s):  
Customer Service ◽  
Growth And Development ◽  
Mental Image ◽  
Important Research ◽  
Factors Affecting ◽  
Local Company ◽  
The Relationship

The research dealt with the role of the intellectual image of the commodity in increasing sales, through the study of Maestro Pizza, as a local company with rapid growth and development. The main reasons for dealing with this issue were the study of the experience of this company and the reasons for its rapid success, although it is young in the market, and also in light of the great competition in the Saudi market. The main objectives of the research were to identify the factors affecting the intellectual image of consumers. The research was based on the analytical descriptive methodology, and its time limits were: 2013-2017 and in Riyadh, Saudi Arabia. The most important research hypotheses (the relationship between customer service and intellectual image of consumers). The study has reached to a number of findings, the most important of which are: Quality of service is one of the most important factors that create loyalty among consumers. A number of recommendations have been reached, including: the need to promote and develop the promotional activities of the company and to benefit from its ability to build a positive mental image.

A research template to evaluate the degree of accountability of integrated reporting: a case study

2017 ◽  
Vol 25 (4) ◽  
pp. 675-704 ◽  
Author(s):  
Antonella Silvestri ◽  
Stefania Veltri ◽  
Andrea Venturelli ◽  
Saverio Petruzzelli
Keyword(s):  
Stakeholder Involvement ◽  
Integrated Reporting ◽  
Content Type ◽  
Research Framework ◽  
Specific Research ◽  
Study Approach ◽  
Interpretative Approach

Purpose The scope of the study is to analyze an Italian family firm operating in the transformation and marketing of durum wheat to investigate the degree of accountability of the integrated reporting (IR) disclosed by the organization. Design/methodology/approach The paper uses a case study approach proposing a specific research template to evaluate the implementation of IR depicting the role of three main dimensions: stakeholder involvement, business model and integration. Findings The paper enriches theoretical conceptualization of the implementation of IR proposing a new conceptual model that adds empirical findings to the literature on IR and at the same time addresses the call for studies of Dumay et al. (2016) to engage more with practice and development on IR. Research limitations/implications The use of a specific research framework constitutes both the main strength of the paper and also its main limit, as the dimensions of the framework have been chosen by the authors, and the observations and conclusions are based on the authors’ analysis under an interpretative approach. Practical implications The implementation of the same research framework to other organizational IR documents could allow comparisons to be expressed on the quality of the IR disclosed by different organizations and on the same organization in different periods of time. Originality/value The main originality of this paper is the creation and the employment of a specific template to analyze the degree of accountability of the case study selected representing a non-listed Italian company operating in the food industry.

scholarly journals New technologies and quality of customer service – case study

2019 ◽  
Vol 2 (1) ◽  
pp. 548-558
Author(s):  
Katarzyna Midor
Keyword(s):  
Information And Communication Technologies ◽  
Customer Service ◽  
New Technologies ◽  
Communication Technologies ◽  
The Internet ◽  
Information And Communication ◽  
Purchase Process

Abstract Nowadays, companies are increasingly forced to fight against competition. The number of competitors on the market is constantly growing, and customer’s demands on the products offered by the companies are increasing. The role of customers on the market has changed in recent years. Customers are more active than before, i.e. they started to actively co-create value, so they stopped being passive to the purchase process. Organizations that make appropriate use of the increase in customer activity can count on large benefits for the company. One of the methods to increase competitiveness is continuous introduction of new technologies based on the Internet, which recently resulted in easier cooperation between customers and suppliers, making and settling transactions, coordination of orders in the supply chain thanks to e.g. solution supporting electronic exchange of EDI documents. Therefore, the development of information and communication technologies has significantly influenced the development of organization through its improvement. This paper presents the importance of new technologies for the customer that improve the process of its service in a selected clothing sales network in Poland.

Role of ABC Analysis in the Process of Efficient Order Fulfillment: Case Study

2017 ◽  
Vol 23 ◽  
pp. 114-121 ◽  
Author(s):  
Syed Abdul Rehman Khan ◽  
Qian Li Dong ◽  
Zhang Yu
Keyword(s):  
Customer Service ◽  
Order Fulfillment ◽  
Filling Process ◽  
Logistics System ◽  
Order Processing ◽  
Abc Analysis

In today’s world, every company is competing to enhance its time-based competitiveness. The time it takes to complete all activities of the order cycle is an important part of customer service. Accurate and fast order processing is a hallmark of high quality of service. This paper addresses the most time-consuming and costly factor of ordering process—order filling. According to the several researchers, order filling is composed of the physical activities for: acquiring products through stock retrieval, purchasing or manufacturing; packing products for consignments; scheduling the consignment for delivery; and preparing shipping documentation. Usually these series of activities in order-filling process need space of warehouses, making them a central part of company’s logistics system. This paper is based on a case study to identify how some simple approaches built in theory can be applied to firm’s current practice to enhance order-filling process. Specifically, a short plan consisting of ABC analysis and relocation of current positions of inventory is tested, and a long-term plan for redesigning the layout of warehouse is proposed.

Voluntourism, sensemaking and the leisure-volunteer duality

2016 ◽  
Vol 17 (3) ◽  
pp. 283-305 ◽  
Author(s):  
Catherine Liston-Heyes ◽  
Carol Daley
Keyword(s):  
South America ◽  
Case Study Approach ◽  
Study Approach ◽  
Ex Post ◽  
Ex Ante ◽  
Key Events

A key feature of voluntourism is that participants expect both to be entertained and to help others to different extents. The duality between the leisure and volunteering aspects of the trip creates ambiguities in expectations. This article focusses on group sensemaking about this leisure-volunteer duality and the role of trip leaders in its management. It uses a case study approach to investigate the behaviours of participants on a voluntourist trip to South America. Among other things, it compares participants’ ex ante expectations with ex post evaluations of the trip and tracks the events that shaped views on the quality of the experience. More concretely, the key events that triggered conflicts between the leisure and volunteer dimensions of the trip are identified and analysed using the factors that influenced the sensemaking outcome. Implications centre on the importance and use of sensemaking tools for voluntourist organisations and trip leaders in the management of the leisure-volunteer tensions that are part and parcel of voluntourism.

scholarly journals PRINCIPAL AS A MANAGER IN IMPROVING THE QUALITY OF EDUCATION

2021 ◽  
Vol 3 (2) ◽  
pp. 43-51
Author(s):  
Enur Rohmah
Keyword(s):  
Qualitative Case Study ◽  
Situational Leadership ◽  
Communication Style ◽  
Quality Of Education ◽  
Case Study Approach ◽  
Data Presentation ◽  
Study Approach

This study aims to analyze and understand the role of madrasah principals as managers in improving the quality of education of Islamic elementary schools in Cililin District, West Bandung Regency. This research uses a qualitative case study approach. The data was collected through interviews, observations, and documentation. The data analysis is carried out in stages: data presentation, data reduction, and concluding. The results showed that the role of the madrasah principal as a manager in improving the quality of education was manifested in the planning of a systematic and measurable work program involving all components of the madrasa, the use of an effective and efficient situational leadership system, to be able to mobilize his subordinates to realize the school's vision and mission and display a communication style that is by the culture of the character of his associates.

scholarly journals Quality of Favorite Places in Community Residents in The Islamic Village of Kepaon, Pemogan, Denpasar

2021 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Gede Herry Widyatma
Keyword(s):  
Public Space ◽  
Urban Areas ◽  
Physical Object ◽  
Study Approach ◽  
The People ◽  
The Government ◽  
Favorite Place

The existence of a favorite place is a public space that has an important role in the development of villages in urban areas. In the city of Denpasar there are many kampung-kampung (kampung-kampung: a community) that have many favorite places, where the existence of favorite places itself has quality with various facilities. This study aims to determine the quality of people's favorite places in the neighborhood. This study aims to determine the quality of people's favorite places in their neighborhood. The focus of the problem raised is places that are considered favorite by the people in their neighborhood and how the quality of physical object facilities, non-physical object facilities and infrastructure facilities at the favorite places. The research method used is a qualitative method, with a case study approach, the technique for collecting research data is through interview techniques, where the speakers come from people who live in Kepaon Islamic Kampung, Pemogan, Denpasar, asked to write on a piece of paper the places that people consider favorite according to their feelings, this writing technique aims to avoid the occurrence of the expression of feelings towards a favorite place between one resource person with another resource person. This research shows that there are many favorite places in the area of Kampung Islam, Kepaon, Pemogan, Denpasar, but favorite places that have quality with good facilities that are chosen by many people in their neighborhoods such as; Al-Muhajirin Kepaon Mosque, Sungai Taman Pancing Tukad Badung, Kertha Boga Market. The role of the community as well as the government is able to care for and maintain the quality of these favorite places, so that the community is guyub (guyub: close-knit interaction) to live in the area.  Index Terms— favorite places, community, neighborhood

scholarly journals SOCIO EDUPRENENUR SEBAGAI UPAYA PENINGKATAN KUALITAS PENDIDIKAN DI INDONESIA

2020 ◽  
Vol 3 (2) ◽  
pp. 23
Author(s):  
Hadi Ismanto ◽  
Vembri Aulia Rahmi ◽  
Nanang Bagus Setiawan
Keyword(s):  
Qualitative Research ◽  
Quality Of Education ◽  
Case Study Approach ◽  
Study Approach ◽  
The Right ◽  
The Cost ◽  
To Receive

Additional learning or tutoring is urgently needed to help improve learning but due to high costs, some communities, especially those in the middle to lower economic level, are unable to register their children to attend tutoring (additional tutoring). The existence of Socioedupreneur is an alternative solution for those who do not have the cost to experience tutoring. Paying sincerely or not at all can alleviate them in terms of costs and can show the importance of education for the future and instill that all have the right to receive the same education. This research was conducted to determine the role of socio edupreneur in improving the quality of education. The purpose of this study was to determine the role of socio edupreneur as an effort to improve the quality of education in Indonesia. The method used by researchers in this study uses qualitative research methods, this type of research is descriptive qualitative research, a case study approach that is an approach to study, explain or interpret a case. In essence, this study seeks to highlight a decision or set of decisions or set of decisions why the decision was taken, how it was implemented, and what the results were. This research intensively focuses on an object that is about how the role of socioedupreneur in improving the quality of education.

scholarly journals WASTE BANK AND COMMUNITY WELFARE IN SIDOARJO (MAQASHID SHARIA PERSPECTIVE)

2021 ◽  
Vol 8 (2) ◽  
pp. 454-488
Author(s):  
Renny Oktafia
Keyword(s):  
Quality Of Life ◽  
Waste Management ◽  
Green Economy ◽  
Economic Empowerment ◽  
Case Study Approach ◽  
Study Approach ◽  
Waste Bank

The originality of this research is where previous studies only discussed waste banks from the green economy perspective of maqashid sharia, or discussed economic empowerment only, but in this study it combines all aspects of previous research. This study aims to describe the role of the Sumringah waste bank in improving people's welfare, where the indicator used is Maqashid Syariah. This research uses qualitative research methods, with a case study approach. The waste management system at the Sumringah Waste Bank applies the 3R principle (reduce, reuse, recycle), this aims to motivate the community and increase awareness about managing waste independently from the source, as well as implementing a people's economy. The results of the analysis obtained indicate that there is prosperity in terms of: 1) Spirituality, namely by increasing alms Jariyah (hifz ad-din), 2) fulfilling mental needs (hifz an-nafs), 3) understanding about waste management and environmental hygiene (hifz al-nafs). aql), 4) maintenance of offspring (hifz al-aql), 5) income (hifz al-maal). The implication is as a behavior changer for the community, economic empowerment and quality of life of its members.  

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