Working from home is the new black: into the private world of remote collaboration in COVID-19 lockdowns
To mitigate the impact of the COVID-19 pandemic, countries around the globe implemented Non-Pharmaceutical Interventions (NPIs), one of which being Working From Home (WFH). In this paper we present an ethnographic investigation into the adaptations of working spaces and habits due to the adoption of WFH. We interviewed 12 participants from different industry contexts in order to cover a wide range of tools and practices used to conduct remote work. We focus on the importance and benefits of the different technologies available and how they impact collaboration. We discuss challenges experienced by participants in organizing their workspace at home, the impact of workload on practices, and the growing worries about isolation. The findings highlight the importance of understanding the changing physical, social and technological environments in designing new ways of working and collaborating remotely. From our results, we finally derive new directions for the HCI and CSCW research agenda on the topic of WFH.