scholarly journals Does Eco Certification Sell Tourism Services? Evidence from a Quasi-Experimental Observation Study in Iceland

2021 ◽  
Author(s):  
Logi Karlsson ◽  
Sara Dolnicar
Keyword(s):  
Service Providers ◽  
Tourism Demand ◽  
Risk Minimization ◽  
Managerial Decision ◽  
Observation Study ◽  
Factors Affecting ◽  
Quasi Experimental ◽  
Tourism Service ◽  
Tourism Services

This study investigates – using a quasi-experimental field design – whether eco certification of tourism services affects tourists’ choices of service providers. Results indicate that, in times of high tourism demand, eco certification is unlikely to offer a competitive advantage. In times of low tourism demand, however, the niche segment of tourists who consider environmental impact when booking a tourism service may be of critical value to tourism businesses, making eco certification an attractive long-term risk minimization strategy. The study also shows that tourists’ self-reports of factors affecting their choice of a tour are heavily affected by social desirability bias. As such, they should not be used as a basis for managerial decision making with respect to whether or not eco certification pays should be pursued.

scholarly journals Trust Model for Online Reviews of Tourism Services and Evaluation of Destinations

2021 ◽  
Vol 11 (2) ◽  
pp. 34
Author(s):  
Josef Zelenka ◽  
Tracy Azubuike ◽  
Martina Pásková
Keyword(s):  
Swot Analysis ◽  
Service Providers ◽  
Online Reviews ◽  
Trust Model ◽  
Process Models ◽  
Process Conditions ◽  
Factors Affecting ◽  
Verification Process ◽  
Tourism Service ◽  
Tourism Services

Obtaining information about destinations and services they provide is ever more based on user-generated content (UGC), which includes reviews of tourism services as well as evaluation of attractions and destinations by visitors. The growing importance of reviews of tourism services is recognized by tourism service providers, and some of them influence the content of reviews on review sites. At the same time, procedures for the prevention of false and misleading reviews, as well as their detection, are being intensively developed. This is documented in relevant sources, which were identified especially on the Web of Science, Scopus, Sciencedirect, Researchgate and the websites of MDPI, Emerald and Taylor & Francis Online. The aim of this study is to reveal how the verification of reviews can be improved with the intention to increase confidence in the review sites. In the form of case studies of TripAdvisor and Booking.com, the current rise of trust in reviews on these review sites was analysed and documented. The outputs of research include a SWOT analysis, processual analysis and an analysis of verification process, conditions, factors affecting trust in reviews on review sites. On these bases, a conceptual model for providing verified reviews of tourism services or verified destination assessment and two process models for providing verified reviews of tourism services and for providing verified destination assessment have been drawn up.

scholarly journals Diagnóstico de las actividades turísticas que se realizan en el Parque Nacional Pico de Orizaba, Veracruz

UVserva ◽  
2018 ◽  
Author(s):  
Fátima Carreto ◽  
Socorro Menchaca ◽  
Katrin Sieron
Keyword(s):  
Access Control ◽  
National Park ◽  
Service Providers ◽  
Management Plan ◽  
The Other ◽  
Conservation Strategies ◽  
Tourism Service ◽  
The One ◽  
Tourism Services ◽  
And Training

En este estudio se diagnosticó la situación actual de las actividades turísticas que se desarrollan por los prestadores de servicios turísticos de la región del Parque Nacional Pico de Orizaba (PNPO), Veracruz, mediante la determinación de las variables e indicadores para evaluar el cumplimiento del Plan de Manejo 2015.Las variables analizadas incluyen las actividades turísticas, infraestructura, servicios turísticos, visitantes, prestadores de servicios, vigilancia y seguridad, cobros de derecho para ingreso al PNPO y estrategias de conservación. Los resultados muestran que existe un cumplimiento en la mayoría de las variables y sus respectivos indicadores que se midieron. El incumplimiento se centra en los aspectos de control de acceso de los visitantes y el registro y capacitación de prestadores turísticos por una parte y por otra la realización de actividades que no se consideran de bajo impacto. Por lo anterior, el estudio muestra la necesidad de establecer recomendaciones para hacer más eficiente el desarrollo de las actividades turísticas bajo los lineamientos que integran el Plan de Manejo, así como la gestión y manejo de los programas relacionados con la protección y conservación del PNPO.Palabras clave: Parque Nacional Pico de Orizaba; Plan de manejo; diagnóstico; actividades turísticas; prestadores de servicios turísticos AbstractIn this study, the current situation of tourist activities developed by the tourism service providers of the region of the Pico de Orizaba National Park (PNPO), Veracruz, was analyzed by determining the variables and indicators to evaluate the compliance with the 2015 Management Plan of the (PNPO). The variables analyzed include tourism activi­ties, infrastructure, tourist services, tourist vi­sitors, and providers of tourism services, sur­veillance and security, charges for entry to the PNPO and conservation strategies. The results show that there is compliance in most of the variables and their respective indicators that were measured. The non-compliance is focu­sed on the aspects of access control of visitors and the registration and training of tourism providers on the one hand and on the other the performance of activities that are not considered low impact. Therefore, the study shows the need to establish recommendations to make more efficient the development of tou­rist activities under the guidelines included in the Management Plan, as well as the manage­ment of programs related to the protection and conservation of the PNPO. Keywords: Pico de Orizaba National Park; Management plan; diagnosis; tourist activities; Tourism service providers 

scholarly journals IMPORTANCE PERFORMANCE ANALYSIS FOR MEASUREMENT OF HEALTH TOURISM SERVICES QUALITY

2016 ◽  
Vol 37 ◽  
pp. 123-144
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
High Performance ◽  
Service Providers ◽  
Health Centre ◽  
Quality Measurement ◽  
Health Tourism ◽  
Quality Dimensions ◽  
Tourism Service ◽  
Tourism Services

Increasing competition in tourism and hospitality sector and new types of tourism services, are forcing service providers to focus on customers, their preferences and satisfaction. Health tourism services belong to the group of people-processing services, with the highest level of perceived risks among customers.One of the well known models for tourism service quality measurement is Importance-Performance Analysis (IPA). The model includes service performances evaluation from customer point of views, but also evaluation of importance of specific attributes and quality dimensions. The main objective of this research is to evaluate the customer perception of health tourism service quality and their evaluation of importance of different attributes and dimensions of perceived service quality of health centre. Results of research show that most of service quality dimensions items are identified in Low Priority quadrant and Keep up the Good Work quadrant. Based on the research results health tourism institution in most cases provides high performance services in attributes and quality dimensions which customers’ perceived as the most important.

Factors Affecting Satisfaction on the Quality of Tourism Services at Flamingo Dai Lai Resort

2021 ◽  
Vol 37 (1) ◽  
Author(s):  
Nguyen Thi Mai Huong ◽  
Bui Thi Quyen
Keyword(s):  
Regression Analysis ◽  
Strategic Planning ◽  
Service Quality ◽  
Linear Relationship ◽  
Ecological Environment ◽  
Factors Affecting ◽  
Tourism Service ◽  
Staff Behavior ◽  
Tourism Services

Determining the degree of influence of factors on tourism service quality is a useful tool for managers in strategic planning, planning tourism development. This study uses a questionnaire designed from the results of previous studies, surveying 117 customers who have stayed at Flamingo Dai Lai Resort to find out factors that affect the satisfaction of customers to the quality of tourism services of this resort. Regression analysis results show that there are 3 factors affecting the satisfaction of customers who have used the service here: Weather, climate, environment (Ecological environment); Staff behavior; Quality of infrastructure. The remaining factors are not enough to conclude a linear relationship with the satisfaction of customers who have come to this resort.

scholarly journals The Utility of Blockchain Technology in the Electronic Commerce of Tourism Services: An Exploratory Study on Romanian Consumers

2022 ◽  
Vol 14 (2) ◽  
pp. 943
Author(s):  
Tița Raluca-Florentina
Keyword(s):  
Service Providers ◽  
Positive Impact ◽  
Tourism Industry ◽  
Blockchain Technology ◽  
Travel Experience ◽  
Degree Of Satisfaction ◽  
Tourism Service ◽  
The Moment ◽  
Intention To Continue ◽  
Tourism Services

Blockchain technology is considered one of the most revolutionary innovations that has much to offer the tourism industry, having a positive impact among consumers with the help of interactive applications but also easy to use. Tourist services must constantly evolve in a society where the consumer has everything a click away and his requirements are demanding when it comes to quality leisure. Blockchain technology has the power to change the course of the travel experience, offering the customer more autonomy, but the applications developed by the providers can offer transparency and trust to the customers from the moment T0, when the desire to go on a trip is born, until the end at which it should provide feedback. So far, digital and tourism specialists have not agreed on the development of blockchain-based applications, although the benefits are great for both consumers and tourism service providers, as in this publication we can see a series of advantages that blockchain technology can offer the tourism field. This paper also investigates the satisfaction that the Romanian consumer has after purchasing tourist services through e-commerce applications, a satisfaction that can be an additional motivation for specialists to implement blockchain technology. Following the research in this paper, it can be seen how important it is to develop a series of easy-to-use applications, because if the consumer does not manage to use the applications, this affects the degree of satisfaction and the intention to continue using the online applications for the purchase of tourism services.

scholarly journals Emerging Patterns of Mountain Tourism in a Dynamic Landscape: Insights from Kamikochi Valley in Japan

Land ◽  
2020 ◽  
Vol 9 (4) ◽  
pp. 103
Author(s):  
Abhik Chakraborty
Keyword(s):  
Service Providers ◽  
Relevant Information ◽  
Fine Scale ◽  
The North ◽  
Dynamic Landscape ◽  
Biophysical Environment ◽  
Tourism Service ◽  
The Relationship ◽  
Depth Interviews

This article analyzes the emerging contours of mountain tourism in a highly popular destination in the North Japan Alps by reporting the findings of a two-year long study at the Kamikochi Valley. The main aim was to understand the dynamic character of the biophysical landscape and the perceptions of tourism service providers and visitors. The study was conducted using a qualitative design and involved in-depth interviews, observations, and a questionnaire survey for visitors. It was found that while different stakeholders held different perceptions of the landscape, there was a general lack of understanding among tourism service providers and visitors regarding the relationship between long-term processes and fine-scale heterogeneity of the landscape. The prevalence of an engineering approach has led to sweeping changes of key landscape interaction pathways over the years, threatening the heterogeneity and resilience of the natural environment. The findings also indicate a general visitor demand of information on the biophysical environment, and therefore it is of urgent need to address the biophysical integrity of such landscapes, and raise visitor awareness through the provision of relevant information.

Will your majesty marry me? The effect of royal weddings on the tourism industry

2021 ◽  
pp. 135481662110043
Author(s):  
James Raad ◽  
Abhinav Sharma ◽  
Juan L Nicolau
Keyword(s):  
Direct Effect ◽  
Service Providers ◽  
Tourism Industry ◽  
Short Term ◽  
Brand Knowledge ◽  
Managerial Implications ◽  
Tourism Service ◽  
The One ◽  
Long Term Impact

This article fills a void in the literature by investigating the impacts of royal weddings—arguably the grandest and the most iconic of public ceremonies involving royals—on destination-level brands. The direct and short-term effects of royal families and indeed the direct effect of seminal events involving the royals on destination-level accommodations and tourism service providers are more somewhat obvious. However, the more intriguing question and the one which we are more concerned with is: do royal weddings leave a more enduring legacy on the local tourism industry? The engagement announcement and the wedding date produce significant positive increases in the valuation of the home country’s tourism firms. Important managerial implications are derived in line with the long-term impact of unique events on tourism firms’ performance and the transference of brand knowledge from the destination to the companies is effective.

scholarly journals Energizing Local Values For Tourism Services Improvement

2012 ◽  
Vol 5 (1) ◽  
pp. 17
Author(s):  
Budi Purnomo
Keyword(s):  
Service Providers ◽  
Western Culture ◽  
Tourism Industry ◽  
Service Improvement ◽  
Central Java ◽  
Research Findings ◽  
English Speaking ◽  
Tourism Service ◽  
Tourism Services

People in most cultures would probably agree that politeness is needed during their interaction. However there may be differing opinions as to when they should be polite. In tourism industry, tourism service providers’ act as hosts and tourists act as guests. Typically hosts will try to act politely and use appropriate politeness norms when serving guests to ensure their satisfaction. The research findings show that the tourism service providers in Central Java use various unggah-ungguh ‘politeness norms’ when serving English speaking tourists and Indonesian speaking tourists. Besides that, there are some violations made by the tourism service providers in using unggah-ungguh ‘politeness norms’. The research findings also show that there are similar and different perspectives on unggah-ungguh ‘politeness norms’ between English speaking tourists with Western culture backgrounds and Indonesian speaking tourists with Indonesian culture backgrounds towards the politeness norms used by the tourism service providers in Central Java. The findings imply the needs of energizing unggah-ungguh ‘politeness norms’ which is discovered from well known noble Javanese values used by the tourism service providers for tourism service improvement.Keywords:  Local Values ; Politeness Norms;  Tourism Service Improvement 

scholarly journals Energizing Local Values For Tourism Services Improvement

2012 ◽  
Vol 5 (1) ◽  
pp. 17-48
Author(s):  
Budi Purnomo
Keyword(s):  
Service Providers ◽  
Western Culture ◽  
Tourism Industry ◽  
Service Improvement ◽  
Central Java ◽  
Research Findings ◽  
English Speaking ◽  
Tourism Service ◽  
Tourism Services

People in most cultures would probably agree that politeness is needed during their interaction. However there may be differing opinions as to when they should be polite. In tourism industry, tourism service providers’ act as hosts and tourists act as guests. Typically hosts will try to act politely and use appropriate politeness norms when serving guests to ensure their satisfaction. The research findings show that the tourism service providers in Central Java use various unggah-ungguh ‘politeness norms’ when serving English speaking tourists and Indonesian speaking tourists. Besides that, there are some violations made by the tourism service providers in using unggah-ungguh ‘politeness norms’. The research findings also show that there are similar and different perspectives on unggah-ungguh ‘politeness norms’ between English speaking tourists with Western culture backgrounds and Indonesian speaking tourists with Indonesian culture backgrounds towards the politeness norms used by the tourism service providers in Central Java. The findings imply the needs of energizing unggah-ungguh ‘politeness norms’ which is discovered from well known noble Javanese values used by the tourism service providers for tourism service improvement.Keywords:  Local Values ; Politeness Norms;  Tourism Service Improvement 

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