scholarly journals THE INFLUENCE OF KNOWLEDGE MANAGEMENT ON THE DEVELOPMENT OF INNOVATION IN THE ENTERPRISES IN THE REPUBLIC OF NORTH MACEDONIA-SELECTED RESULTS

2020 ◽  
Author(s):  
Marija Pendevska ◽  
Keyword(s):  
Knowledge Management ◽  
New Product Development ◽  
Technology Development ◽  
Rapid Change ◽  
Theoretical Framework ◽  
Business Environment ◽  
Knowledge Development ◽  
Study Results ◽  
New Knowledge ◽  
Empirical Framework

Business community faces rapid change due to the technology development. Its influence on business environment causes change in the knowledge base and its possibilities on achieving new solution as innovation thus gaining new knowledge. Enterprises are managing these continuous changes using the knowledge of its unique set of enterprise’s knowledge infrastructure, employee’s knowledge skills and business environment. This implies that fast knowledge development from technology development and innovation makes high pressure on the enterprises and on its employees as well. The manner how this is used and utilized within enterprise becomes dominant challenge for every enterprise and its respective management globally. Many researches in the past years have shown that innovations as commercialisation of new knowledge development and knowledge management practices can assist facing those challenges remarkably. Creating the balance between them is unique for every enterprise, for every respective management. This research paper consists of the following parts: introduction, selected theoretical and empirical framework and conclusion. The theoretical framework gives selected overview of the relevant researches in the field of knowledge management and innovation and their respective interrelation in new knowledge creation and commercialising of this new knowledge as innovation. The empirical framework describes the research design and gives the selected results obtained through the research of selected enterprises based on Questionnaire that covers key parameters previously discussed in the theoretical framework. Research focus is measuring the existence, the exchange, the creation of knowledge within enterprises and its usage in terms of new product development and/or improved products of the respective enterprises. Finally, in the conclusion, the study results are elaborated and their contribution to the existing body of knowledge and industry practices is discussed.

Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process

2008 ◽  
Vol 07 (03) ◽  
pp. 145-157 ◽  
Author(s):  
Haroun Alryalat ◽  
Samer Al Hawari
Keyword(s):  
Knowledge Management ◽  
Customer Relationship Management ◽  
Rapid Change ◽  
Relationship Management ◽  
Research Area ◽  
Business Environment ◽  
Customer Relationship ◽  
Customer Knowledge ◽  
Knowledge Process ◽  
The Impact

Due to the strong competition that exists among organisations and the rapid change in the business environment, knowledge has turned out to become a key source for organisations to enhance the competitive advantage. Integrating Knowledge Management (KM) and Customer Relationship Management (CRM) process is a new research area, therefore, scientific research and literature around it remain limited. In addition, the impact of KM process on customer acquisition, retention, and expansion to improve customer satisfaction remains under study and report. The aim of this paper is to present a conceptual framework of KM integrated with CRM called Customer Knowledge Relationship Management (CKRM) Process depending on analysis of various models presented in KM and CRM. The main highlighting is laid upon the concepts of the concept of customer knowledge (knowledge about customer, knowledge for customer, knowledge from customer). Therefore, this paper contributes to the development of KM process (Knowledge Process about Customer, Knowledge Process for Customer, and Knowledge Process from Customer). The paper investigated how the companies in Jordan developed KM process to improvement the CRM process. Based on data collected from the company, results from analysis indicated that the KM process had a positive effect on CRM process.

scholarly journals Transformation of the model of additional education in a digital economy

2019 ◽  
Vol 23 (1) ◽  
pp. 34-45 ◽  
Author(s):  
L. V. Danchenok ◽  
A. S. Zaytseva ◽  
N. V. Komleva
Keyword(s):  
Knowledge Management ◽  
Professional Education ◽  
Business Environment ◽  
Educational Environment ◽  
Digital Economy ◽  
Educational Process ◽  
Education Programs ◽  
Knowledge And Skills ◽  
New Knowledge ◽  
Additional Education

The purpose of the researchis to develop a concept for improving the model of additional education for solving the tasks set by the Russian government in the Digital Economy of the Russian Federation Program. Taking into account the high rates of development of digital technologies and methods of their use, the transformation of the model of additional education becomes a paramount task and requires a systematic approach to its solution. Now, the issues of creating organizational structures and their financing for solving the tasks set in the Program often overshadow aspects related to the methodology and content of additional professional education. However, the issues of organizing ways to acquire new knowledge and skills, the content of additional education programs, personalization, and technology for delivering knowledge to students become most relevant. Therefore, it is important to create a competitive environment for additional education that meets the needs of the student.Materials and research methodscontain analysis of domestic and foreign literature on digitalization of education and knowledge management. The methodological basis of the research is the methods and technologies of the theory of knowledge management and system analysis.The research resultsshow that the dynamics of development of economic processes are so fast that they constantly require new knowledge and skills from employees, and often a shift in work. New competencies are required, which are now acquired mainly directly during work and independently. All this makes it necessary to improve the approaches to the implementation of additional education. The concept of transformation of the model of additional education proposed in the article contains the following basic requirements for the implementation of programs: the need for quality basic education as the foundation for the construction of various additional programs; availability of a wider range of additional education programs, not only after graduating, but also during and after school; the expansion of training programs offered through online platforms; development of network forms and peerto-peer training; the need for close cooperation with professional communities, building an additional education system to meet the requirements and needs of the business.Conclusion.The concept of transformation of the model of additional education proposed in the article is based on the use of modern information and communication technologies and the creation of an educational environment that assumes the active interaction of all participants in the educational process (including employers). The transformation of the educational environment involves the solution of practical tasks for the rapid development and updating of the relevant curricula; automatic construction of courses on the basis of the repository of educational objects under the competence, which are in demand and formed by the business environment; certification of various levels, confirming the acquisition of knowledge in a particular area, not only in accordance with the approved professional standards, but also in the field of continuing professional education; monitoring the demand for programs based on adaptive testing.

Computational Experimentation

2011 ◽  
pp. 412-420
Author(s):  
Mark E. Nissen ◽  
Raymond E. Levitt
Keyword(s):  
Knowledge Management ◽  
Social Science ◽  
Modern Science ◽  
Field Research ◽  
Knowledge Development ◽  
Trial And Error ◽  
Computational Experimentation ◽  
New Knowledge ◽  
Systematic Development

Systematic development of new knowledge is as important in the developing field of knowledge management (KM) as in other social science and technological domains. Careful research is essential for the development of new knowledge in a systematic manner (e.g., avoiding the process of trial and error). The problem is, throughout the era of modern science, a chasm has persisted between laboratory and field research that impedes knowledge development about knowledge management.

Computational Experimentation

2011 ◽  
pp. 51-57 ◽  
Author(s):  
Mark E. Nissen ◽  
Raymond E. Levitt
Keyword(s):  
Knowledge Management ◽  
Social Science ◽  
Modern Science ◽  
Field Research ◽  
Knowledge Development ◽  
Trial And Error ◽  
Computational Experimentation ◽  
New Knowledge ◽  
Systematic Development

Systematic development of new knowledge is as important in the developing field of knowledge management (KM) as in other social science and technological domains. Careful research is essential for the development of new knowledge in a systematic manner (e.g., avoiding the process of trial and error). The problem is, throughout the era of modern science, a chasm has persisted between laboratory and field research that impedes knowledge development about knowledge management.

scholarly journals Sustainable Innovation in Small Medium Enterprises: The Impact of Knowledge Management on Organizational Innovation through a Mediation Analysis by Using SEM Approach

2020 ◽  
Vol 12 (6) ◽  
pp. 2407 ◽  
Author(s):  
Jaffar Abbas ◽  
Qingyu Zhang ◽  
Iftikhar Hussain ◽  
Sabahat Akram ◽  
Aneeqa Afaq ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Organizational Learning ◽  
Structural Equation ◽  
Organizational Innovation ◽  
Garment Industry ◽  
Equation Modeling ◽  
Sustainable Innovation ◽  
Study Results ◽  
The Impact ◽  
The Relationship

This current study is among the very few investigations, which seeks the relationship between knowledge management and sustainable organizational innovation in garment business firms. This investigation focused on examining how organizational learning mediates the relationship between knowledge management and sustainable organizational innovation. This research establishes that knowledge management and organizational innovation procedures are integral parts of the progress and survival of the organizations. The received data of this population reports on the garment firms, operating their businesses in Lahore and Gujranwala. The study applied a stratified random sampling method for data collection and employed structural equation modeling (SEM) to examine the hypothesized relationships. The results specify that knowledge management shows a significant positive association with organizational learning, which in turn reveals a positive linkage to sustainable organizational innovation in SMEs of the garment industry. The study results also specify that organizational learning mediates the relationship between knowledge management and sustainable organizational innovation. This research survey identifies the significance of knowledge management and organizational learning in executing the process of organizational innovation, and it helps business managers to understand organizational learning as a mediator, which in turn indicates the benefits of knowledge management in achieving sustainable organizational innovation. This review provides an empirical indication of original data to investigate the linkage between knowledge management, sustainable innovation process, and organizational learning culture in the Pakistani garment sector. The generalizability of the study fallouts is restricted to the garment industry, and it offers valuable insights for imminent researchers.

Conceptualising a New Knowledge Management Logic Model for Global Health: A Case-Study Approach

2015 ◽  
Vol 14 (02) ◽  
pp. 1550015 ◽  
Author(s):  
Saori Ohkubo ◽  
Sarah V. Harlan ◽  
Naheed Ahmed ◽  
Ruwaida M. Salem
Keyword(s):  
Knowledge Management ◽  
Global Health ◽  
Case Studies ◽  
Health Professionals ◽  
Health Workers ◽  
Logic Model ◽  
Unique Contribution ◽  
Program Outcomes ◽  
New Knowledge ◽  
Health Field

Over the past few decades, knowledge management (KM) has become well-established in many fields, particularly in business. Several KM models have been at the forefront of promoting KM in businesses and organisations. However, the applicability of these traditional KM models to the global health field is limited by their focus on KM processes and activities with few linkages to intended outcomes. This paper presents the new Knowledge Management for Global Health (KM4GH) Logic Model, a practical tool that helps global health professionals plan ways in which resources and specific KM activities can work together to achieve desired health program outcomes. We test the validity of this model through three case studies of global and field-level health initiatives: an SMS-based mobile phone network among community health workers (CHWs) and their supervisors in Malawi, a global electronic Toolkits platform that provides health professionals access to health information resources, and a netbook-based eHealth pilot among CHWs and their clients in Bangladesh. The case studies demonstrate the flexibility of the KM4GH Logic Model in designing various KM activities while defining a common set of metrics to measure their outcomes, providing global health organisations with a tool to select the most appropriate KM activities to meet specific knowledge needs of an audience. The three levels of outcomes depicted in the model, which are grounded in behavioural theory, show the progression in the behaviour change process, or in this case, the knowledge use process, from raising awareness of and using the new knowledge to contributing to better health systems and behaviours of the public, and ultimately to improving the health status of communities and individuals. The KM4GH Logic Model makes a unique contribution to the global health field by helping health professionals plan KM activities with the end goal in mind.

Development of a Tourism Destination: Exploring the Role of Destination Capabilities

2018 ◽  
Vol 43 (4) ◽  
pp. 517-543 ◽  
Author(s):  
Ruggero Sainaghi ◽  
Manuela De Carlo ◽  
Francesca d’Angella
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Development Process ◽  
New Product ◽  
Theoretical Framework ◽  
Tourism Destination ◽  
Limited Role ◽  
Dynamic Perspective ◽  
The Creation

This article aims to identify the key elements underlying a destination capability (DC) and to examine what the genesis of these factors is and how they interact to foster the destination development. The article explores a specific development process—the creation of a new product in an alpine destination (Livigno, Italy)—making use of a theoretical framework structured around four major dimensions: DCs, coordination at the destination level, inter-destination bridge ties, and destination development. The results help clarify the genesis of a DC in the context of new product development. First, the dynamics underlying the creation of a DC show that coordination at the destination level constitutes the heart of the process, whereas the integration of scattered resources in the new product plays a more limited role. Second, from a dynamic perspective, the analysis has identified three patterns (scouting, implementation, and involvement).

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