scholarly journals Testing 0f ERP (Enterprise Resource Planning) Implementation Success Using Delone and Mclean Model in The Banking Company in West Sumatera

2018 ◽  
Vol 2 (1) ◽  
pp. 81-85
Author(s):  
Dandes Rifa ◽  
Siti Rahmi ◽  
Daniati Puttri
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Statistical Tests ◽  
Resource Planning ◽  
Test Results ◽  
System Quality ◽  
Survey Techniques ◽  
West Sumatra

  This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.  

scholarly journals Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera

2018 ◽  
pp. 659-664
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Information Quality ◽  
Statistical Tests ◽  
Resource Planning ◽  
Test Results ◽  
System Quality ◽  
West Sumatra

This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.

scholarly journals Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality

2020 ◽  
Vol 10 (1) ◽  
pp. 282-293
Author(s):  
Ford Lumban Gaol ◽  
Intan Puryasana ◽  
Tokuro Matsuo
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Erp System ◽  
Implementation Team ◽  
Chemical Company ◽  
Chemical Companies ◽  
It Application

AbstractThis study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team.

The Impact of Enterprise Resource Planning System of Human Resources on the Employees’ Performance Appraisal in Jordan

2021 ◽  
Vol 17 ◽  
pp. 351-359
Author(s):  
Mohammadnour Aljarrah
Keyword(s):  
Service Quality ◽  
Performance Appraisal ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Information Quality ◽  
Resource Planning ◽  
Planning System ◽  
System Quality ◽  
Enterprise Resource Planning System ◽  
The Impact

The aim of this study is to determine the impact of Enterprise Resource Planning System of human resources on the employees’ performance Appraisal in Jordan. It investigates the relationship between System Quality, Information Quality, Service Quality, User Satisfaction; and Performance Appraisal. The study was motivated because most of the literature about ERP systems in Jordan has focused on the success and failure factors of the ERP systems. Jordanian National Electric Power Company (NEPCO) was chosen to conduct the study because it has implemented a new electronic performance appraisal system based on the ERP system. Data were collected via questionnaires from 98 managers and department heads working at Jordanian National Electric Power Company (NEPCO). The results of this study revealed that there is a significant effect of System Quality, Information Quality and User Satisfaction of Enterprise Resource Planning System on Performance Appraisal, while Service Quality has no effect on Performance Appraisal. Therefore, the important recommendation is to improve the service quality of the system and to bring encouragement and confident to the users towards the success of the system.

Assessing the Impact of System Quality, Information Quality, and Service Quality on Enterprise Resource Planning (ERP) Systems

2021 ◽  
Vol 17 (4) ◽  
pp. 69-84
Author(s):  
Godwin Banafo Akrong ◽  
Yunfei Shao ◽  
Ebenezer Owusu
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
Equation Modeling ◽  
System Quality ◽  
Erp Systems ◽  
Erp System ◽  
The Impact

Globally, governments are taking steps to help them increase their income generation margin by implementing tax administrative ERP systems. However, the impacts on the internal system users of these ERP system quality features have not drawn the attention needed. This study, therefore, examines the relationship between the information systems' (IS) quality and individual impact using the theoretical foundation of the DeLone and McLean IS success model and, secondly, addresses the interrelationships between the quality constructs of information systems (IS). The authors also used the structural equation modeling technique of partial least squares to evaluate and analyze the data. The results show that system quality, the information quality, and the service quality characteristics of the tax administrative ERP system have a strong positive impact on the success of the IS at the individual level. There is also a positive relationship between the information systems' (IS) quality construction. The results provide additional empirical observations and consequences for management.

scholarly journals Analisis Keberhasilan Enterprise Resource Planning Menggunakan Model DeLone and McLean Tingkat Individual

2020 ◽  
Vol 6 (1) ◽  
pp. 64-73
Author(s):  
Mochamad Rizky Ilmawawn ◽  
Vera Pujani
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Information Quality ◽  
Resource Planning ◽  
Equation Modeling ◽  
System Quality ◽  
Delone And Mclean

Saat ini organisasi sangat bergantung pada sistem informasi untuk meningkatkan kinerja mereka dan tetap kompetitif. Begitu pula dengan perusahaan manufaktur, sebagai sebuah organisasi yang memiliki bisnis proses yang sangat besar perlu mengimplementasikan ERP (Enterprise Resource Planning) dari SAP. Pengukuran keberhasilan atau efektivitas sistem informasi (SI) sangat penting untuk menilai dan keefektifan tindakan manajemen IS dan investasi IS. Analisis keberhasilan SI dilakukan dengan DeLone dan McLean’s sistem informasi sukses model yang memiliki enam dimensi dalam kerangka kerjanya yaitu: information quality (kualitas informasi), system quality (kualitas sistem), service quality (kualitas layanan), extended use (pengembangan penggunaan), user satisfactory (kepuasan user), dan individual benefit (manfaat individu). Penelitian ini menggunakan metode penelitian kuantitatif dan survei terhadap 239 karyawan sebuah perusahaan manufaktur yang ada di Kota Padang. Data yang diperoleh diolah menggunakan Structural Equation Modeling (SEM) dengan menggunakan software AMOS. Hasil dari penelitian ini menunjukkan model penelitian yang diajukan memiliki kesesuaian yang baik dengan data. Kemudian dari delapan (8) hipotesis yang diuji, seluruh hipotesis tersebut didukung oleh data yang diteliti menunjukkan bahwa semua dimensi berpengaruh secara signifikan terhadap penggunaan individu.

scholarly journals Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality

2018 ◽  
Vol 8 (3) ◽  
pp. 38
Author(s):  
Muhammad Fiaz ◽  
Amir Ikram ◽  
Asad Ilyas
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
Healthcare Service ◽  
Healthcare Professionals ◽  
Resource Planning ◽  
Planning System ◽  
System Quality ◽  
Planning Systems ◽  
Goodness Of Fit Test

The purpose of this study is to evaluate the perception of healthcare professionals in improving the quality of services in healthcare centers by deploying the platform of Enterprise Resource Planning (ERP). Individual attributes, organizational impression, information, and the system quality of ERP have been used to evaluate the overall influence of integrated planning systems on health care service quality. A mixed methods approach is used to collect and examine data through triangulation. Data for the empirical study was collected from 279 medical professionals of five healthcare organizations operating in the city of Lahore, Pakistan, through a self-administered questionnaire. Descriptive statistics squared multiple correlations and reliability coefficients were used as data analysis tools. Moreover, the goodness of fit test of the structural model was conducted through AMOS 20. All given dimensions of ERP are postulated to have a positive effect on healthcare service quality. The results reveal that the use of an enterprise planning system has a positive impact on individuals, organizational information quality, and system quality in healthcare services. The study further concludes that a well implemented ‘Enterprise Resource Planning System’ results in better system output and enables healthcare professionals to provide better healthcare service quality.

scholarly journals Successful Implementation of Enterprise Resource Planning

The Winners ◽  
2019 ◽  
Vol 20 (1) ◽  
pp. 19
Author(s):  
Hermawan Hermawan
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Information Quality ◽  
Resource Planning ◽  
Measurement Tool ◽  
Quality Information ◽  
Successful Implementation ◽  
System Quality ◽  
Delone And Mclean

The purpose of this research was to analyze factors that influence a successful implementation of Enterprise Resource Planning (ERP) at PT Agung Sedayu Group. Measuring the success of ERP implementation was needed to find out what success factors influence the implementation process. The DeLone and McLean success model was used as a measurement tool with employees who actively used the ERP system as respondents. The research method used was a descriptive quantitative method with questionnaires as data collection techniques with the indicators on DeLone and McLean model. Data taken from the questionnaire were 187 samples from 350 active user population systems at PT Agung Sedayu Group. Questionnaire data were processed using the SPSS application to test the validity and reliability; then linear regression analysis was performed to test the hypothesis. From the results of the research, it is known that all variables of system quality, information quality, service quality, usage, user satisfaction, and net benefits have an influence on the successful implementation of ERP at PT Agung Sedayu Group. The conclusion presents that the successful implementation of ERP is more influenced by user satisfaction supported by the level of use, system quality, information quality, and service quality.

scholarly journals An Evaluation of Customer Satisfaction towards the Employee Self-Service Feature of Oracle’s People Soft System

2019 ◽  
Vol 8 (4) ◽  
pp. 5103-5108
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Is Success ◽  
The Social ◽  
Net Benefits ◽  
Self Service

This study focuses on evaluating the success of information systems based on user satisfaction towards the ERP (Enterprise Resource Planning) application in PT. Bank XYZ, which in this case is the HR Application. This study adopted the Delone and McLean IS Success Model to test the relationship between variables (System Quality, Information Quality, Service Quality, Use, User Satisfaction and Net Benefits). The research data was obtained through literature reviews, interviews, and questionnaires with 175 respondents who were users of the HR Application at PT. Bank XYZ. The questionnaire data was analyzed using an SPSS (Statistical Package for the Social Science) program version 25. The analysis shows positive and significant results from the nine hypotheses. The results of the study addressed Service Quality, Use, and Net Benefits with an average of under 4.00 required development to improve employee satisfaction, which in this study there are recommendations for further development.

The Impacts of the Quality Dimensions of the ERP System on the Realization of the Fundamental Business Objectives and Perceived Usefulness

2018 ◽  
Vol 14 (4) ◽  
pp. 89-107
Author(s):  
Ashraf Ahmed Fadelelmoula
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
Perceived Usefulness ◽  
Information Systems Success ◽  
Business Objectives ◽  
Erp System ◽  
Quality Dimensions

This article empirically assesses the impacts of the quality dimensions of the enterprise resource planning (ERP) system on the realization of the fundamental business objectives of information systems and perceived usefulness. To assess these impacts, a theoretical model was developed based on the theory of information systems success. The model comprises the quality dimensions of the ERP system and their hypothesized relationships with the realization of the fundamental business objectives and perceived usefulness. To test the postulated relationships, a questionnaire was constructed based on a thorough survey of the information systems literature. The questionnaire was distributed to a sample of 300 end users of the ERP system in a public university in the Kingdom of Saudi Arabia (KSA). The collected data were tested using regression analysis. The findings reveal that information quality has the highest effect on the realization of business objectives, while service quality has the highest effect on the perceived usefulness. These findings indicate that the crucial aspects of both information quality and service quality should receive greater management attention in order to enhance the individual and organizational impacts of the ERP systems.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

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