scholarly journals Responding Strategies in Jordanian Arabic: A Socio-Pragmatic Study

2020 ◽  
Vol 8 (3) ◽  
pp. 58-76
Author(s):  
Faten Amer ◽  
Dipima Buragohain ◽  
Ina Suryani Binti Ab Rahim
Keyword(s):  
Customer Service ◽  
Cultural Norms ◽  
Call Centre ◽  
Jordanian Arabic ◽  
Response Strategies ◽  
Arabic Speakers ◽  
Naturally Occurring ◽  
The Social ◽  
Pragmatic Study ◽  
Telecommunications Company

This study aims to examine the types of response strategies employed in the interactions between Jordanians and the employees of the call-centre-customer service (CCCS) of a major telecommunications company in Jordan. It focuses on their linguistic behaviours upon responding taking into account the degree to which they adhere to Leech’s (2014) maxims. Naturally-occurring interactions and designed situations were used to collect data from 28 Jordanian Arabic speakers participated in this study. The results of the study show that participants adhere to a number of the maxims in that responses are made politely whether the act is achieved or not. Furthermore, it has been revealed that participants are impacted by the social and cultural norms of the Jordanian society.

scholarly journals Responding Strategies in Jordanian Arabic: A Socio-pragmatic Study

2020 ◽  
pp. 13-26
Author(s):  
Faten Amer ◽  
Dipima Buragohain ◽  
Ina Suryani
Keyword(s):  
Customer Service ◽  
Cultural Norms ◽  
Call Centre ◽  
Jordanian Arabic ◽  
Response Strategies ◽  
Arabic Speakers ◽  
Naturally Occurring ◽  
The Social ◽  
Pragmatic Study

This study aims to examine the types of response strategies employed in the interactions between Jordanians and the employees of the call-centre-customer service (CCCS) of a major tele-communications company in Jordan. It focuses on their linguistic behaviours upon responding taking into account the degree to which they adhere to Leech’s [1] maxims. Naturally-occurring interactions and designed situations were used to collect data from 28 Jordanian Arabic speakers participated in this study. The results of the study show that participants adhere to a number of the maxims in that responses are made politely whether the act is achieved or not. Furthermore, it has been revealed that participants are impacted by the social and cultural norms of the Jordanian society.

scholarly journals Exaggeration in Congratulatory Expressions in Jordanian Arabic: A socio Pragmatic Study

2018 ◽  
Vol 7 (5) ◽  
pp. 29
Author(s):  
Abeer Ahmad Moh`d Khatatbeh ◽  
Fawwaz Al-abed Al-Haq ◽  
Mahmoud Al Sobh
Keyword(s):  
Social Variables ◽  
Jordanian Arabic ◽  
Male And Female ◽  
Level Of Education ◽  
Sociological Factors ◽  
Arabic Speakers ◽  
The Social ◽  
Pragmatic Study

This study is an attempt to investigate exaggeration in congratulatory expressions that are used by Jordanian Arabic speakers. From a socio pragmatic view exaggeration in congratulatory expressions has not been thoroughly studied in Jordan. Therefore, this study sheds light on expressions used by Jordanian Arabic speakers and the effect of sociological factors, such as: age, gender and level of education on using these expressions in the Jordanian society. In order to achieve the objectives of the study, a questionnaire was developed and distributed to 88 male and female participants randomly selected from Irbid. The findings of the study reveal the most prominent exaggerated expressions that express congratulation in Jordanian Arabic. The findings also reveal that the social variables: age, gender and level of education affect the use of these expressions in certain situations. They also reveal the importance of studying the language in relation to social variables.

scholarly journals Politeness Strategies in Making Requests in Jordanian Call-Centre Interactions

2020 ◽  
Vol 6 (1) ◽  
pp. 69
Author(s):  
Faten Amer ◽  
Dipima Buragohain ◽  
Ina Suryani
Keyword(s):  
Customer Service ◽  
Theoretical Framework ◽  
Call Centre ◽  
Gender Variation ◽  
Naturally Occurring ◽  
Politeness Strategies ◽  
Telecommunications Company

The aim of this study is to examine politeness strategies employed in the interactions between Jordanians and the employees of the call-centre-customer service (CCCS) of a major telecommunications company in Jordan. It focuses on their linguistic behaviours upon requesting taking into account the variables of gender, and reasons for calling that may affect the choice of selecting an appropriate strategy. The data were collected from 20 participants through recording of naturally-occurring interactions. The theoretical framework of this study is based on Brown and Levinson’s (1987) model of politeness. The results of the study have shown that negative-politeness strategies dominate the scene in making requests as they were the most frequent ones which may indicate the preference of Jordanians for these strategies to other strategies. Furthermore, the results have shown that in certain cases gender variation had an impact on the choice of particular strategies.

A Group Awaiting Death: The Social Systems Perspective on a Naturally Occurring Group Situation

1983 ◽  
Vol 13 (1) ◽  
pp. 79-89 ◽  
Author(s):  
Steven Starker ◽  
Joan E. Starker
Keyword(s):  
Intensive Care Unit ◽  
Intensive Care ◽  
Systems Theory ◽  
Social Systems ◽  
Task Structure ◽  
Systems Perspective ◽  
Naturally Occurring ◽  
The Social ◽  
Group Situation ◽  
Imminent Death

The decline and imminent death of an individual in a hospital's intensive care unit led to the creation of a transient group composed of family and friends. The dynamics of this tragic group are explored using the concepts provided by Social Systems theory. Ambiguity of the task structure and its inherent frustrations, fluidity of leadership and power, and failure of a utopian defense are all discussed as contributors to subsequent dissension and splitting. The social systems perspective provides a useful tool for understanding this naturally occurring group situation.

Ethics in Social Research

2018 ◽  
Author(s):  
Steve Bruce
Keyword(s):  
Informed Consent ◽  
Data Collection ◽  
Research Ethics ◽  
Social Research ◽  
Medical Interventions ◽  
Ethical Implications ◽  
Social Researcher ◽  
Naturally Occurring ◽  
The Social ◽  
Collection Phase

It is right that social researchers consider the ethical implications of their work, but discussion of research ethics has been distorted by the primacy of the ‘informed consent’ model for policing medical interventions. It is remarkably rare for the data collection phase of social research to be in any sense harmful, and in most cases seeking consent from, say, members of a church congregation would disrupt the naturally occurring phenomena we wish to study. More relevant is the way we report our research. It is in the disparity between how people would like to see themselves described and explained and how the social researcher describes and explains them that we find the greatest potential for ill-feeling, and even here it is slight.

Understanding and translating Confucian philosophy in the Analects: a sociosemiotic perspective

Semiotica ◽  
2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Fan Min
Keyword(s):  
Cultural Values ◽  
Language Use ◽  
Descriptive Study ◽  
Cultural Norms ◽  
Original Text ◽  
Intercultural Understanding ◽  
Cultural Assumptions ◽  
The Social ◽  
Confucian Philosophy ◽  
The Analects

Abstract As the representative of Chinese classical works, the Analects represents a source of difficulty in both understanding and interpretation of Confucian philosophy. Confucian philosophy as a philosophy of creativity and otherness is closely related with the social and cultural values in society. Therefore, the study of Confucian philosophy in the Analects cannot be separated from the descriptive study of the effects of any and all aspects of society, including cultural norms, expectations, contexts, language use, and the effects of language use on society. This article attempts to explore how the meaning of Confucian philosophy in the Analects is interpreted and accepted by Western readers through complex social semiotic interactions. The article focuses on the interpretation of Confucian philosophy as a reflection of cultural assumptions, values and prohibitions, and the manipulation of the social semiotic resources in the process of understanding, translation, and acceptance of Confucian philosophy in the Analects through a discussion of its original text, different versions and the reasons behind the social semiotic activities. The article concludes with a consideration of significant social semiotic interactions that influence the translator’s interpretation and reader’s acceptance of Confucian philosophy so as to facilitate intercultural understanding.

Enhancing customer service: Perspective taking in a call centre

2007 ◽  
Vol 16 (2) ◽  
pp. 141-168 ◽  
Author(s):  
Carolyn M. Axtell ◽  
Sharon K. Parker ◽  
David Holman ◽  
Peter Totterdell
Keyword(s):  
Customer Service ◽  
Perspective Taking ◽  
Call Centre ◽  
Service Perspective

The same roles adopted by people involved in mass media enterprises, such as producers or distributors of feature films, are involved in practices surrounding personal memory artefacts such as photographs, home videos or diary entries. When the social context of such practices changes, these roles are renegotiated in relation to the people with whom we communicate and the tools we use to help us. A pilot study combined an analysis of sets of photographs taken by different participants at the same event – a wedding – with interviews that explored the phenomenological experience of engaging in memory practices connected to these photo sets. Focusing on personal photography, seven media roles were selected as a framework for examining changes in artefact-related memory practices due to shifting socio-cultural contexts and technological affordances. These roles – Creator, Director, Archivist, Gatekeeper, Distributor, Consumer and Critic – were found to be useful in highlighting individual differences in capturing, organising, reviewing and sharing photographs amongst people with varying technological engagement in varying social groupings. Preliminary findings suggest that technological affordances and constraints can change the social and cultural context of communication as well as personal goals of media production and consumption. Different media tools create subjective triggers and barriers for the adoption of roles, making some processes of media production or consumption easier or more accessible to certain types of people while other processes may become more complex or culturally inappropriate. These triggers and barriers, in combination with a continuous reconfiguration of related cultural norms, affect the adoption of roles and these roles directly affect engagement with memory artefacts. This paper forms part of a larger project that aims to explore how our changing engagement with technology is affecting our individual and collective memory practices.

2012 ◽  
pp. 27-40
Keyword(s):  
Cultural Context ◽  
Cultural Norms ◽  
Media Production ◽  
Home Videos ◽  
Feature Films ◽  
The People ◽  
Production And Consumption ◽  
The Social ◽  
Memory Practices ◽  
Technological Affordances

scholarly journals Rules at Play: Correcting Projectable Violations of Who Plays Next

Human Studies ◽  
2021 ◽  
Author(s):  
Hanna Svensson ◽  
Burak S. Tekin
Keyword(s):  
Conversation Analysis ◽  
Empirical Analysis ◽  
Practical Problem ◽  
Social Practices ◽  
Video Recordings ◽  
Naturally Occurring ◽  
The Social ◽  
Turn Taking ◽  
Interactional Perspective ◽  
The Empirical Analysis

AbstractThis study examines the situated use of rules and the social practices people deploy to correct projectable rule violations in pétanque playing activities. Drawing on Ethnomethodology and Conversation Analysis, and using naturally occurring video recordings, this article investigates socially organized occasions of rule use, and more particularly how rules for turn-taking at play are reflexively established in and through interaction. The alternation of players in pétanque is dependent on and consequential for the progressivity of the game and it is a practical problem for the players when a participant projects to break a rule of “who plays next”. The empirical analysis shows that formulating rules is a practice for indicating and correcting incipient violations of who plays next, which retrospectively invoke and establish the situated expectations that constitute the game as that particular game. Focusing on the anticipative corrections of projectable violations of turn-taking rules, this study revisits the concept of rules, as they are played into being, from a social and interactional perspective. We argue and demonstrate that rules are not prescriptions of game conduct, but resources that reflexively render the players’ conducts intelligible as playing the game they are engaging in.

Maasai Girls' Subjectivities and the Nexus of Gender Justice and Education Rights Discourse

2018 ◽  
pp. 156-170
Author(s):  
Serena Koissaba
Keyword(s):  
Human Rights ◽  
Social Justice ◽  
Transnational Feminism ◽  
Capabilities Approach ◽  
Cultural Norms ◽  
Development Discourse ◽  
Gender And Education ◽  
The Social ◽  
Education Interventions ◽  
Rights Discourse

Global development discourse around the interplay between social justice and childhood issues are complicated when interpreting these ideas contextually through translocational gender and cultural lenses. This chapter attempted to address some of the following questions: How do international gender and education interventions problematize the transition for Maasai girls as they transition from childhood to adulthood? Can Amartya Sen's ‘capability framework, work effectively for African children in Kenya who by their cultural norms become adults before the age of 18? In what ways are the social justice schemes producing disaggregated cultural structures for Maasai Girls? This chapter, therefore examined how Maasai girls' subjectivities are affected by gender and education rights mediation through Amartya Sen's ‘capabilities approach' and a human rights framework. The experiences and perspectives of female subjects have seemingly been distorted within feminist and geopolitical rhetoric. Transnational feminism in this work is positioned as a postcolonial project that employs theories of human rights, capabilities, and multiculturalism as lenses in which to interrogate practices of erasures of voice and representation of active participants within the movement, but reconsider what feminist theory can do to move the conversation away from male-centric ideologies.

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