scholarly journals IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DALAM BISNIS PENDIDIKAN

2020 ◽  
Vol 4 (2) ◽  
Author(s):  
SAIFUL ANWAR
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Total Quality

Implementasi TQM telah menjadi sebuah kebutuhan yang cukup mendasar bagi sebuah lembaga pendidikan sebagai upaya dalam menjaga serta meningkatkan kualitas pendidikan. Penelitian ini memamparkan secara detail tentang penerapan manajemen mutu terpadu di institusi pendidikan, seluruh pembahasan secara mendalam tentang TQM berdasarkan analisis literatur terhadap 3 jurnal yang mewakili implementasi manajemen mutu terpadu (TQM) di berbagai jenjang pendidikan mulai dari pendidikan dasar (SD), pendidikan menengah (SMP-SMA) maupun pendidikan tinggi (universitas). Berdasarkan hasil penelaahan jurnal secara mendalam diperoleh sebuah fakta bahwa terdapat hal- hal yang dijadikan poin penting dalam pengejahwantahan manjemen mutu terpadu di institusi pendidikan yaitu: 1) kepemimpinan yang efektif; 2) berfokus pada kepuasan pelanggan; 3) peningkatan kualitas berkelanjutan; 4) komunikasi yang efektif dan 5) team work. Implementasi TQM disetiap jenjang pendidikan memiliki titik tekan yang berbeda-beda dalam setiap komponen TQM. penerapan TQM perlu ditopang dengan strategi-strategi implementasi yang baik serta teamwork yang solid diseluruh elemen sekolah.Kata Kunci : Total Quality Management, Pendidikan

An Empirical Study on TQM Practices and its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers' Perspectives

2018 ◽  
Vol 3 (3) ◽  
pp. 169-178
Author(s):  
Ch. V. V. S. N. V. Prasad ◽  
Rohit Prabhudesai
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Satisfaction ◽  
Employee Performance ◽  
Team Work ◽  
Customer Relationships ◽  
Education Sector ◽  
Management Support ◽  
Total Quality ◽  
Service Oriented

Objective - Employee satisfaction and employee performance are critical to a service-oriented organization and its performance. Employees play a crucial role in the successful delivery of service and maintaining customer relationships in service oriented organizations. Satisfied employees in general perform better in service delivery as compared to unsatisfied employees. Employee satisfaction, in turn, results from total quality management initiatives such as top management support, employee training, employee participation, employee rewards, and team work that enable employees to provide better customer service. While the relationship of TQM practices and employee satisfaction has been tested in other service sectors, it has not been explored in the education sector. The objective of this paper is to investigate how TQM practices have an impact on employee satisfaction and employee performance within the context of technical institutions in India. Methodology/Technique - The data is collected from 250 teaching faculties of technical institutions in the southern states of India. Findings - The results of the study confirm that TQM practices are significantly positive predictors of employee satisfaction, which in turn contributes to better employee performance within the educational sector in India. Novelty - This study contributes to the development of literature by empirically testing the link between TQM practices and employee satisfaction and employee performance within the context of the education sector. Type of Paper: Empirical. Keywords: Total Quality Management; Employee Satisfaction; Employee Performance; Technical Institutions. JEL Classification: A20. A29.

Total Quality Management in Tourism Companies

2013 ◽  
Vol 4 (3) ◽  
pp. 1-15
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

Total Quality Management in Tourism Companies

2014 ◽  
pp. 1209-1223
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

scholarly journals TOTAL QUALITY MANAGEMENT PADA BALAI LATIHAN PENDIDIKAN TEKNIK GMIM KAATEN TOMOHON DI KOTA TOMOHON

2017 ◽  
Vol 13 (2A) ◽  
pp. 47
Author(s):  
Korompis Meggi Leddy Meylan ◽  
Celcius ., Talumingan ◽  
Leonardus R. Rengkung
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Education And Training ◽  
Team Work ◽  
Technical Training ◽  
Training Data ◽  
Total Quality ◽  
Work Education ◽  
And Training

The aim of this research is to know the application of Total Quality Management at Technical Training Center (BLPT) GMIM KAATEN TOMOHON. The study was conducted from February to April 2017. The data used in this study are primarily qualitative data relating to the measurement of Total Quality Mananagement, consists of Customer Focus data, Obsession with quality, Long-term commitment, Team Work, Education and training. Data collection uses a list of questions to be asked directly to the management and employees and Consumers. The results of the study and discussion on the application of Total Quality Management to the customers and to the leadership and employees of BLPT GMIM Kaaten Tomohon indicate that included in the highly satisfied category are Obsessions on Quality, Long Term Commitment, Teamwork, and for Education and Training. While the included in the category of satisfaction is Focus on Customers.

Konseptualisasi Peningkatan Mutu Pendidikan Tinggi melalui Total Quality Management (TQM)

2019 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Imam Azhar
Keyword(s):  
Higher Education ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Educational Institution ◽  
Team Work ◽  
Modern Concept ◽  
Total Quality ◽  
Quality Improvement Process ◽  
Main Factor

Total Quality Management is a philosophy of continous improvement, which can provide any educational institution with 3 set of practical tools for meeting and exceeding present and future customers needs, wants and expectation. In modern concept, the higher education is service industrial that should pay any attention and focus on customers needs, wants and expectations that is students themselves and their prospective jobs. The implementation concept of TQM in higher education will be successful if it is supported by involving and empowering the employees at all levels of institution, such as; decision making and problem solving, There must be a strategic planning, as the engine of quality improvement to guide the running of institution in realizing the customers satisfaction, good and visoned management as the main factor of quality improvement process, and forming an effective team work for quality.  

Source reduction and recycling for pollution prevention in chemical plants

1994 ◽  
Vol 30 (5) ◽  
pp. 203-213 ◽  
Author(s):  
M. A. Ansari
Keyword(s):  
Water Pollution ◽  
Quality Management ◽  
Total Quality Management ◽  
Pollution Prevention ◽  
Team Work ◽  
Waste Minimization ◽  
Chemical Plants ◽  
Total Quality ◽  
Source Reduction ◽  
Operator Training

This paper reviews and describes the methods currently used to reduce water pollution from chemical plants using waste minimization at the source and recycling when necessary. Techniques, including process changes, equipment modifications, changes in operational set points, improved process control and automation are discussed. The discussion focuses on AlliedSignal's successful experience using techniques of total quality management in reducing pollution at the source and through recycling. Examples are presented as to how management's commitment to waste minimization concepts, operator training and involvement, and team work helped in reducing significant plant's effluent emissions.

scholarly journals Hubungan Antara Persepsi Pengelola Akademik Tentang Total Quality Management (Tqm) Dengan Pengintegrasiannya Dalam Kurikulum Pendidikan Tinggi Di Universitas Negeri Jakarta

2012 ◽  
Vol 6 (2) ◽  
Author(s):  
Umi Widyastuti ◽  
Ati Sumiyati ◽  
Maisaroh
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Undergraduate Education ◽  
Team Work ◽  
Management Approach ◽  
Total Quality ◽  
Important Indicator ◽  
The Difference ◽  
Improvement Team

Total Quality Management (TQM) is recognized as management approach that concern with customer satisfaction, continuous improvement, team work and leadership. Through implementation of TQM, organizations should be able to improve their performance. This research is conducted to analyze the relation between academic management’s perceptions about TQM in undergraduate education with its integration on curriculum, which is tested with product moment correlation, and to know the difference perception about TQM related with its integration on curriculum, between respondent who has identified their customers and who has no, tested with t-test. This research shown there is positive correlation between academics management’s perceptions about TQM with its integration on curriculum. It is significant at 95% confidence level. Based on data analysis, the most important indicator that defines academics management’s perceptions about TQM is awareness and attitude toward TQM principal including team work, continuous improvement, leadership and focus on customer.This research also proved that there is no difference perception about TQM related with its integration, between respondent who has identified their customers and who has not yet. Because both of them have high awareness and attitude toward TQM principal.

Adopting total quality management to enhance service delivery in medical records

2016 ◽  
Vol 26 (2) ◽  
pp. 140-169 ◽  
Author(s):  
Emmanuel Adjei ◽  
Monica Mensah
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Total Quality Management ◽  
Medical Records ◽  
Team Work ◽  
Quality Of Services ◽  
Management Service ◽  
Total Quality ◽  
Content Type

Purpose The purpose of this study is to determine the extent to which total quality management (TQM) initiatives can improve the quality of services delivery at the medical records unit of the Korle-Bu Teaching Hospital (KBTH) to help meet the expectations and aspirations of patients and customers of the hospital. Design/methodology/approach This research adopted the survey strategy as its research design. The total study population consisted of 114 medical records staff of the KBTH. Questionnaires and personal observations were employed as the data collection instruments. The study recorded a response rate of 98 per cent. Data gathered from respondents were analysed in qualitative terms. Findings The overall finding of this study was that, although the medical records department of the KBTH had a fair degree of understanding on the benefits of TQM to records management service delivery, the exiting values for TQM did not meet the framework of good TQM practice, principles and standards. Research limitations/implications Even though the subjects for the study were from the biggest hospital in Ghana, the findings of this study may not be generalised to the whole country. Practical implications The study has demonstrated the need for the medical records department of the KBTH to have and develop good TQM standards to improve the quality of services to patients and varied customers of the hospital. Originality/value The literature reviewed indicated that this study is a maiden attempt to examine how TQM initiatives including sensitivity, customer satisfaction, commitment of top management, team work, effective leadership and participatory management, people development and effective and open communication can improve the quality of medical records service delivery at the KBTH in Ghana.

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