Complaints as a gift: A non-market feedback signal in the context of Hirschman’s theory and Russian practice (On the books: J. le Grand “the other invisible hand: delivering public services through choice and competition” and J. Barlow, C. Møller “Complaint as a gift. Using customer feedback as a strategic tool of marketing strategy”)

2018 ◽  
pp. 139-149
Author(s):  
O. E. Bessonova
Keyword(s):  
Public Services ◽  
Invisible Hand ◽  
Feedback Signal ◽  
Practical Applications ◽  
The Public ◽  
Customer Feedback ◽  
Russian Economy ◽  
Market Feedback ◽  
Market Strategies

The article raises the question of the role of non-market feedback signals in modern market economies. A. O. Hirschman’s theory of “Voice—Exit” has become the theoretical basis of the optimal combination of market and nonmarket signals was. Both books under consideration are practical applications to this theory. The monograph by Le Grand demonstrates the use of the institution of complaints in the public sector when providing public services to firms and organizations of different forms of ownership. The book by Barlow and Møller explains the role of complaints in successful market strategies in a competitive environment. The Russian economy has always used a non-market feedback signal in the form of an institution of complaints to coordinate the flows of tribute and distribution. The analysis of the studies by Le Grand and Barlow—Møller is needed to understand the evolution of administrative complaints into the civil form of an equal dialogue with the authorities, through which the emerging problems are more quickly eliminated, and the open access order in Russia is being formed.

scholarly journals Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

2021 ◽  
Vol 11 (4) ◽  
pp. 143
Author(s):  
Viera Papcunová ◽  
Roman Vavrek ◽  
Marek Dvořák
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Slovak Republic ◽  
The State ◽  
Main Role ◽  
The Public ◽  
State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

scholarly journals Standardized Flexibility: The Choreography of ICT in Standardization of Service Work

2013 ◽  
Vol 4 (4) ◽  
pp. 679-698 ◽  
Author(s):  
Maria Røhnebæk
Keyword(s):  
Information System ◽  
Information Systems ◽  
Public Services ◽  
Due Process ◽  
Local Level ◽  
The Public ◽  
Local Responses ◽  
Information And Communication ◽  
The Relationship

This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented within a standardized framework to ensure due process and to meet demands for efficiency. As local-level work practices in the public services are increasingly being enabled through ICT, the information systems can thus be seen to offer ’standardized flexibility’. Hence, the information systems work as both enablers of flexibility and as controllers of the same. This research explores how this duality manifests empirically at the local-level of the Norwegian employment and welfare services (NAV). It focuses on the in-terface of the information systems and local-level employees. In this article, I portray the role of the information system, Arena, with regard to how the front-line employees structure and organize their work. This portrayal reveals that the information system reflects an ideal world which is out of tune with local working conditions. The employees are thus facing gaps between the ideals of the system and their actual work context. The main purpose of the paper is to illustrate how the employees deal with this gap; I identify three types of responses and strategies. Moreover, I suggest that the relationship between the information systems and different kinds of local responses may be fruitfully analysed by drawing an analogy with choreography and dancing. The second purpose of this article is thus to outline how the metaphor of choreography may provide a suitable theoretical lens for analysing ICT-enabled standardization of work.

The role of the internet in suicide prevention from the public health perspective

2021 ◽  
pp. 683-698
Author(s):  
Michael Westerlund ◽  
Karolina Krysinska
Keyword(s):  
Public Health ◽  
Suicide Prevention ◽  
The Internet ◽  
Special Focus ◽  
Public Health Perspective ◽  
Web Based ◽  
Practical Applications ◽  
The Public ◽  
Social Media Platforms

An overview of research on suicide and the internet, as well as the practical applications of online interventions in suicide prevention efforts is given. The text presents how much material about suicide is available online and what are the contents, with a special focus on pro-suicide and harmful online material and communication, and how people at risk of suicide use the internet. The topic of advantages and dangers of suicide-related material available on social media platforms will be covered. The range and effectiveness of online and web-based crisis interventions are discussed, along with support available online for people bereaved by suicide. The text also presents existing efforts on regulation and legislation in relation to suicide-related websites and content.

scholarly journals The Relationship Between Social Innovation and Active Mobility Public Services

2020 ◽  
pp. 60
Author(s):  
Silvia Cruz ◽  
Sonia Paulino
Keyword(s):  
Public Services ◽  
Social Innovation ◽  
Local Context ◽  
Low Carbon ◽  
Low Carbon Economy ◽  
The Public ◽  
Regulatory Frameworks ◽  
Sustainable Urban Mobility ◽  
The Relationship

This article aims to discuss the relationship between social innovation and public services on active mobility. Two active mobility initiatives are considered in the city of São Paulo, and analyzed based on 11 variables that characterize social innovation. Through the mapping of recent Brazilian regulatory frameworks for active mobility and a low-carbon economy, we can propose the following relationship: the more local (municipal) the public policy, the greater its social influence and participation. However, despite the advances indicated by both experiences of active mobility analyzed (highlighting the role of organized civil society), and by the progress in the regulatory framework, until now innovative practices in the local context have been restricted to the treatment of pedestrian spaces. Therefore, there exists a great potential for the continued introduction of innovations in the improvement and scale of public services for pedestrian mobility, following the paradigm of sustainable urban mobility, and based on social participation.

scholarly journals Apresiasi Masyarakat Miskin Terhadap Layanan Sosial Dasar Pemerintah

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Nihayatus Sholichah
Keyword(s):  
Local Government ◽  
Social Services ◽  
Public Service ◽  
Public Services ◽  
Direct Access ◽  
The Public ◽  
Fishing Villages ◽  
Food Education ◽  
The Government

Changes in the role of local government as stipulated in Law No. 23/2014 on Local Government, demanding the role of public services for quality local government to the community. In addition, the demand for public services as the rights of citizens who have direct access to the Government brings impacts on climate change in the Local Government, especially as a state servant and community service. Especially when associated with one of the factors that affect the success of an organization, which is oriented to the public service, namely its success in performing the service function to the public (public service) either in the form of goods or services in accordance with the desired needs. The phenomenon that occurs in the fishing community shows that, the level of welfare of life is low. Difficulties in overcoming the problems of daily living and poverty have made people in fishing villages have to bear the burden of life that can not be ascertained when the end. As a result of poverty, there is a difficulty in accessing services in the field of basic social services from the Government which includes food, education and health. Keywords: People's Appreciation, Poverty, Government

THE COMPOSITION AND STRUCTURE OF THE PUBLIC SECTOR OF THE RUSSIAN ECONOMY

2020 ◽  
Vol 1 (5) ◽  
pp. 110-114
Author(s):  
N. P. GERASIMOV ◽  
Keyword(s):  
Sustainable Development ◽  
Public Sector ◽  
The State ◽  
The Sustainable Development ◽  
The Public ◽  
Russian Economy ◽  
Composition And Structure

The article discusses the features of the formation and development of the public sector of the Russian economy, analyzes the state presence in the most important sectors of the economy, characterizes the role of state corporations in the sustainable development of the country.

Taxation and the Public Services

2017 ◽  
Author(s):  
John Kenneth Galbraith
Keyword(s):  
Monetary Policy ◽  
Interest Rates ◽  
Public Services ◽  
Macroeconomic Policy ◽  
The Other ◽  
Public Expenditures ◽  
The Public ◽  
The One ◽  
The Relationship

This chapter examines the role of taxation in the culture of contentment. In the age of contentment, macroeconomic policy has come to center not on tax policy but on monetary policy. Higher interest rates, it is hoped, will curb inflation without posing a threat to people of good fortune. Those with money to lend, the economically well-endowed rentier class, will thus be rewarded. The chapter first considers the role of monetary policy in the entirely plausible and powerfully adverse attitude toward taxation in the community of contentment before discussing the relationship between taxation and public services, and between taxation and public expenditures. It shows that public services and taxation have disparate effects on the Contented Electoral Majority on the one hand, and on the less affluent underclass on the other.

The Judicial Elaboration of Standards for Public Administrations in France

2021 ◽  
pp. 113-131
Author(s):  
Jérémy Mercier
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Institutional Context ◽  
Case Law ◽  
Administrative Law ◽  
Public Authorities ◽  
Public Power ◽  
The Public ◽  
Creative Role

This chapter underlines how administrative law has taken a much greater significance in France since the period 1890–1910. This period is not only symbolic of a full development of administrative law around the notion of public power (puissance publique) or public service (service public) but also of the ramifications given to the very notion of State and public administration. The chapter deals with different theories (Hauriou, Duguit, etc.) related to a redefinition of the State and public services. It discusses four specific aspects: the institutional context, the case law of the Conseil d’État, the innovative orientations concerning the action of the public authorities, and the creative role of this case law.

scholarly journals Current Adjustments of the Market Economy: Choice of the Model of Relations between the State and the Business in Mono-Profile Resource Regions

2019 ◽  
Vol 2018 (4) ◽  
pp. 47-54
Author(s):  
Елена Гоосен ◽  
Elena Goosen ◽  
Софья Ковригина ◽  
Sofya Kovrigina
Keyword(s):  
The State ◽  
Public And Private ◽  
Important Place ◽  
Private Partnership ◽  
The Public ◽  
Russian Economy ◽  
Effective Form ◽  
Basis Method

The research features the problem of searching for a model of relations between the state and the business in the conditions of the changing development vector of the Russian economy. An important place in this discussion is the issue of the boundaries of the public and private sectors. Based on the analysis of modern approaches to models of government-business relations, the authors define the role of relations in the state-business tandem. The most effective form of relations is public-private partnership. The development of the partnership between the state and the business is a mechanismfor the implementation of socially significant projects, as close to the market as possible. It contributes to the socio-economic development and the changes in the development vector of resource regions. The paper introduces a classification of relations in the "state-business" tandem. The authors use the basis method of comparative analysis to distinguish two diametrically opposite models of state-business interaction, i.e. pluralistic and corporate. The approach based on the dichotomy of a liberal and a coordinated model is more promising for analyzing the interaction between the state and the business in regions with a mono-profile orientation.

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