scholarly journals Methodology to Improve Services in Small IT Centers: Application to Educational Centers

Computers ◽  
2021 ◽  
Vol 10 (1) ◽  
pp. 8
Author(s):  
Juan Luis Rubio Sánchez
Keyword(s):  
Learning Center ◽  
It Services ◽  
Small Companies ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Knowledge Database ◽  
Extensive Information ◽  
It Departments ◽  
Best Fit

Educational centers (schools, academies, high schools, etc.) are usually small companies, which make them special in terms of management. The management of IT services is far from standard and based in home solutions. The disadvantage of this approach is clear, as it happened during the COVID-19 pandemic period. The solution to properly managing IT services is based on the use of the ITIL (Information Technology Infrastructure Library). The question is how to apply this standard that only defines the processes to implement, but does not describe the way or the order to implement them. In this article it is shown which IT processes are really needed in any educational center and the order in which they should be implemented. The method used consists of fulfilling a knowledge database with extensive information from schools, academies, and other educational centers. After that, an existing optimization model is adopted and a representative learning center is defined, which is used to propose the IT processes sequence; finally, a set of optimal IT processes and the order to implement them is defined. These ordered processes optimize the quality of IT for learning services. The main result is an ordered set of IT processes that best fit the needs of IT departments in small educational centers.

ITIL Implementation in a Major Arabian Gulf Company

2013 ◽  
pp. 240-260
Author(s):  
Mohamed Elhefnawi
Keyword(s):  
Best Practice ◽  
Arabian Gulf ◽  
It Services ◽  
Enterprise Information ◽  
Technology Infrastructure ◽  
Help Desk ◽  
Implementation Phase ◽  
Information Technology Infrastructure ◽  
Management Functions ◽  
Practice Framework

The experience of many organizations that have automated their business capabilities using enterprise information systems indicates that the realization of the sought business gains and promised returns on investment are conditional to having in place an effective strategy to support and maintain such systems technically and functionally during the post-implementation phase. It is argued that the proper implementation of Information Technology Infrastructure Library (ITIL) represents an ideal forum for providing effective support tools that include service/help desk and incident reporting functions for end-users to report problems and issues or request enhancements, change management and configuration management functions to manage and document changes to the applications and functionalities, as well as IT infrastructure inventory and tracking applications. ITIL framework is widely used as a best-practice framework for IT services management. It outlines a set of integrated processes and procedures that will structure and re-engineer IT services activities, shifting IT function to be enterprise-wide business-focused while making the best use of the deployed technology. The case described in this chapter reflects the approach adopted by the IT function of an Arabian Gulf Company (AGC) used for ITIL implementation, highlighting the main challenges that have been encountered in this project.

A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries

2020 ◽  
Vol 39 (6) ◽  
pp. 8091-8102
Author(s):  
Rasbihari Dayal ◽  
V. Vijayakumar ◽  
Rahul Chandra Kushwaha ◽  
Abhishek Kumar ◽  
V. D. Ambeth Kumar ◽  
...  
Keyword(s):  
Information Technology ◽  
Best Practice ◽  
Service Management ◽  
Management Practices ◽  
Cognitive Model ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Human Labor ◽  
Service Life Cycle

This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL certifications. Service automation is widely regarded as the usefulness and improves service guarantee. One of the most useful features of automation services is that the process will run the same way every time. Such precision in the execution of repetitive executions is virtually impossible when it comes to human labor. Therefore, the automation is the best way to improve the efficiency of the service provider and the next steps of the process.

Security Issues in Cloud Computing

2011 ◽  
Vol 1 (3) ◽  
pp. 1-11 ◽  
Author(s):  
Kamal Dahbur ◽  
Bassil Mohammad ◽  
Ahmad Bisher Tarakji
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Capital Costs ◽  
Security Issues ◽  
Complex Information ◽  
Security Concerns

Cloud Computing (CC) is revolutionizing the methodology by which IT services are being utilized. It is being introduced and marketed with many attractive promises that are enticing to many companies and managers, such as reduced capital costs and relief from managing complex information technology infrastructure. However, along with desirable benefits come risks and security concerns that must be considered and addressed correctly. Thus, security issues must be considered as a major issue when considering Cloud Computing. This paper discusses Cloud Computing and its related concepts; highlights and categorizes many of the security issues introduced by the “cloud”; surveys the risks, threats, and vulnerabilities; and makes the necessary recommendations that can help promote the benefits and mitigate the risks associated with Cloud Computing.

scholarly journals The Challenges of Implementing the ITIL Problem Management Process in IT Support Organisations

2021 ◽  
Author(s):  
◽  
Michael Hsu
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Management Process ◽  
It Services ◽  
Technology Infrastructure ◽  
Problem Management ◽  
Information Technology Infrastructure ◽  
It Service ◽  
It Support ◽  
Organisational Factors

<p>Information Technology Infrastructure Library (ITIL) is a framework and an integrated set of process orientated best practices for providing IT infrastructure support, managing and delivering IT services. As organisations in the digital age rely on Information Technology for their daily operations as well as future growth and success, the ITIL framework is widely adopted. The Problem Management process is one of the Service Operation processes defined by the ITIL framework. Whilst the adoption of the ITIL framework is often for the benefit of both the organisations that provide IT support and services and the organisations which consume them, the challenges of implementing this framework and its processes is often left to the IT support organisations. This paper focuses on the ITIL Problem Management process; it reviews the principles and objectives of this IT Service Management process from an IT Governance stand point, and its implementation in the context of organisational IT services and operations. This paper collects and presents the views and insights from IT professionals who routinely worked with ITIL processes. As empirical research, this paper seeks to identify and prioritize the challenges associated with implementing the ITIL Problem Management process by the IT support organisations; it also seeks to understand the ways and methods to overcome these challenges. This paper identifies 23 unique challenges in 6 categories including “the understanding”, “the buy-in”, “the investment”, “the interrelation”, the “execution” and “the organisational factors” which are associated with implementing the ITIL Problem Management process. The ranking of these challenges is also finalized. This paper further offers suggestions for IT support organisations to overcome these challenges. It suggests that IT support organisations may first address and overcome the challenges associated with the understanding and the buy-in of the ITIL Problem Management process, and use an overall top-down approach and effective organisational communication as they try to implement the ITIL Problem Management process.</p>

scholarly journals Analisis Layanan Digital Kependudukan Untuk Masyarakat Miskin di Kota Palembang Menggunakan Framework Information Technology Infrastructure Library (ITIL)

2021 ◽  
Vol 5 (2) ◽  
pp. 590
Author(s):  
Reni Septiyanti ◽  
Darius Antoni ◽  
M Izman Herdiansyah ◽  
Widya Cholil
Keyword(s):  
Information Technology ◽  
Service Design ◽  
Service Level ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Government Services ◽  
The Poor ◽  
The Government ◽  
The City

As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports                e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure Library (ITIL) Version 2011 in order to be accepted in all levels of society including the poor in the city of Palembang. SI/IT service design based on the results of analysis of the condition and needs of SI/IT services to the business process of community service. This research uses qualitative approach method and analysis with reference standard approach using ITIL standard version 2011 in Service Design. The result of this research is in the form of the design of information system of digital service of population such as administration and population services, Family of Hope Program (PKH) services and digital archive storage services based on the Stages of Service Design in ITIL Version 2011 that has been done, namely the Service Level Management process in the form of Service Level Requirement, Service Level Agreement and Operational Level Agreement documents.

Validation of electronic prostate cancer quality-of-care measures in the Veterans Health Administration (VHA).

2012 ◽  
Vol 30 (34_suppl) ◽  
pp. 213-213
Author(s):  
Jeremy Bradford Shelton ◽  
Ted A. Skolarus ◽  
Jennifer Malin ◽  
Anna Liza M. Antonio ◽  
Ren He ◽  
...  
Keyword(s):  
Prostate Cancer ◽  
Quality Of Care ◽  
Quality Measures ◽  
Veterans Health ◽  
Pass Rates ◽  
Health Administration ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Chart Abstraction

213 Background: Quality measures based on chart abstraction are the “gold-standard,” but the costs of measurement limit widespread adoption. Electronically specified measures (e-measures) promise to change this; however, the fidelity of electronic abstraction compared to chart abstraction is unknown. We sought to validate e-measure versions of VHA-developed prostate cancer quality of care measures. Methods: Quality measures were chart abstracted on 11,263 men in the VHA with incident prostate cancer in 2008. We identified and linked VHA cancer registry and administrative data for the same cohort. E-measures were specified iteratively and validated by comparing the sensitivity and specificity of measure denominators and numerators, and the overall pass rates to chart abstracted results. Results: 3 of 6 quality measures and 7 of 10 descriptive measures were successfully validated (see Table). Conclusions: The VHA’s electronic medical record environment and information technology infrastructure are sufficiently advanced to support valid e-measurement that is equivalent to that performed by chart abstraction. [Table: see text]

scholarly journals ISQUA16-1665HOSPITAL INFORMATION TECHNOLOGY INFRASTRUCTURE AFFECTS QUALITY OF CARE

2016 ◽  
Vol 28 (suppl 1) ◽  
pp. 62.1-62
Author(s):  
N. Sasaki ◽  
A. Okumura ◽  
N. Yamaguchi ◽  
Y. Imanaka
Keyword(s):  
Information Technology ◽  
Quality Of Care ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure

scholarly journals Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto

2021 ◽  
Vol 9 (1) ◽  
pp. 77
Author(s):  
Resad Setyadi ◽  
Enggar Priyatiningsih
Keyword(s):  
Information Technology ◽  
Business Strategy ◽  
Service Management ◽  
Optimal Level ◽  
Media Analysis ◽  
It Services ◽  
Maturity Level ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
World Information

In the industrialized world, information technology has become an essential component that everyone can feel and use. However, IT's proper use can provide opportunities for increased productivity and effective and efficient company processes. The quality of the service supplied is related to managing the problems faced and handling its day-to-day service operations. The purpose of this research is to analyze the IT service management (ITSM) of the National Electricity Company (NEC) in Purwokerto with media analysis using the Information Technology Infrastructure Library (ITIL) v3 framework. The method used is a quantitative method with observation, distribution of questionnaires, and data analysis as a follow-up. Maturity level analysis becomes the target of assessment to become a reference for providing recommendations for the performance of ITSM. The results of the maturity level show that NEC Purwokerto is at the optimal level. The advice given is that NEC Purwokerto maintains IT services' performance so that the NEC Purwokerto company's business strategy continues to run well and improve

Security Issues in Cloud Computing

2013 ◽  
pp. 154-165
Author(s):  
Kamal Dahbur ◽  
Bassil Mohammad ◽  
Ahmad Bisher Tarakji
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Capital Costs ◽  
Security Issues ◽  
Complex Information ◽  
Security Concerns

Cloud Computing (CC) is revolutionizing the methodology by which IT services are being utilized. It is being introduced and marketed with many attractive promises that are enticing to many companies and managers, such as reduced capital costs and relief from managing complex information technology infrastructure. However, along with desirable benefits come risks and security concerns that must be considered and addressed correctly. Thus, security issues must be considered as a major issue when considering Cloud Computing. This paper discusses Cloud Computing and its related concepts; highlights and categorizes many of the security issues introduced by the “cloud”; surveys the risks, threats, and vulnerabilities; and makes the necessary recommendations that can help promote the benefits and mitigate the risks associated with Cloud Computing.

scholarly journals The Risk of Electronic Audit and its Impact on The Quality Audit

2018 ◽  
Vol 26 (7) ◽  
pp. 118-145
Author(s):  
Zainab Jabbar Yousif ◽  
Khawla Shehab Najem
Keyword(s):  
Information Technology ◽  
Communication Technology ◽  
Technology Infrastructure ◽  
Quality Audit ◽  
Information Technology Infrastructure ◽  
Communication Processes ◽  
The World

The auditing profession faces a challenge referred to as information technology ,Information technology has set the profession of auditing in constant challenge because it has made the world an open - limited system through communication technology . The importance of this research stems from the need to identify the nature of the  risks of electronic auditing  after turned  from manual checking to electronic auditing due to developments in technologies  in all sectors.  The risk of electronic auditing  the risk of information technology infrastructure and the risks of applications and other  related to communication processes, several conclusions have been reached, implementation of programs with goods specifications in the electronic auditing  process will lead to safety of work and  reduce the risk of electronic auditing . The research highlights these  risks and their impact on the quality of auditing .                                  

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