scholarly journals Service Quality in Hospitality and the Sustainability Effect: Systematic Literature Review and Future Research Agenda

2020 ◽  
Vol 12 (19) ◽  
pp. 8152
Author(s):  
Marc Oliveras-Villanueva ◽  
Josep Llach ◽  
Jordi Perramon

This article presents a systematic review of the literature on quality of service and sustainable practices in the hospitality sector with the objective of analyzing the state of the art, identifying gaps for future lines of research, and defining a future research agenda. The number of articles on these topics, although not particularly high, does demonstrate a growing trend. Despite this growth, however, several untreated lines of research were detected in three specific areas. In the first area, emphasis is placed on the critical factors that affect the quality of service. In the second area are the specific practices and tools of sustainability and quality of service that affect development and business success. Finally, the third section analyses the impact of strategies and the management of sustainable practices and quality of service with respect to business development. Research questions have been defined for each area.

Author(s):  
Daniel Pascoe

The Conclusion, after briefly summarizing the respective country positions and restating the three-part hypothesis outlined in Chapter 7, considers what Southeast Asia’s ‘natural experiment’ on clemency means for policymakers, NGO staff, and legal practitioners working on death penalty cases in the region. The four national case studies, together with Chapter 7’s comparative hypothesis, suggest various practical means of boosting each Southeast Asian jurisdiction’s clemency rate within finalized capital cases. The Conclusion also considers what implications the comparative findings outlined in Chapter 7 have for the broader criminal justice literature in other parts of the world (particularly concerning the relationship between discretion exercised at different stages of a criminal case, the relationship between extrajudicial and judicial sanctions, the impact of democratization on criminal justice policies, and the influence of delay on criminal justice decision-making). Finally, the Conclusion suggests a future research agenda, including quantitative studies to ‘test’ the accuracy of the book’s three-part hypothesis in other parts of the retentionist world. The chapter ends with several predictions regarding the future of capital clemency in the four Southeast Asian jurisdictions under analysis (Thailand, Singapore, Malaysia, and Indonesia).


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alba Viana-Lora ◽  
Antoni Domènech ◽  
Aaron Gutiérrez

PurposeThis paper aims to review conceptual and empirical studies that analyse the impact of the pandemic on mobility and tourism behaviour at destinations in order to identify proposals, forecasts and recommendations to guide the future research agenda on the subject.Design/methodology/approachThis study used a systematic literature review to synthesise information from scientific articles published in journals indexed in the Web of Science database related to tourism mobility at destinations during the COVID-19 pandemic.FindingsThis article found that, according to the existing literature, the COVID-19 pandemic is acting as a catalyst for the sustainable transition of tourism. Although the findings reveal a lack of empirical research on the impact of the pandemic on tourism mobility at destinations, the article synthesizes the short- and long-term impacts of the pandemic and sets out the future research agenda on tourist mobility at destinations.Originality/valueTo the best of the authors' knowledge, this is the first systematic review of the impact of the pandemic on mobility and tourism behaviour at destinations that attempts to describe the emerging challenges and the agenda for future research.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nancy Doyle ◽  
Almuth McDowall

PurposeThe aims of the paper were to highlight the dearth of applied practitioner research concerning the expression of neurodiversity at work and develop an epistemological framework for a future research agenda.Design/methodology/approachA systematic empty review protocol was employed, with three a priori research questions, inquiring as to the extent of neurodiversity research within mainstream work psychology, psychology in general and lastly within cross-disciplinary academic research. The results of the final search were quality checked and categorized to illustrate where studies relevant to practice are currently located.FindingsThe academic literature was found to be lacking in contextualized, practical advice for employers or employees. The location and foci of extracted studies highlighted a growing science-practitioner gap.Research limitations/implicationsThe research focused on common neurominority conditions such as autism and dyslexia; it is acknowledged that the neurodiversity definition itself is broader and more anthropological in nature. A need for a comprehensive research agenda is articulated, and research questions and frameworks are proposed.Practical implicationsGuidance is given on applying disability accommodation to both individual and organizational targets.Social implicationsThe disability employment gap is unchanged since legislation was introduced. The neurodiversity concept is no longer new, and it is time for multi-disciplinary collaborations across science and practice to address the questions raised in this paper.Originality/valueThis paper offers an original analysis of the neurodiversity paradox, combining systematic inquiry with a narrative synthesis of the extant literature. The conceptual clarification offers clear directions for researchers and practitioners.


Author(s):  
Reshmi Raveendran ◽  
D. Shanthi Saravanan

With the advent of High Performance Computing (HPC) in the large-scale parallel computational environment, better job scheduling and resource allocation techniques are required to deliver Quality of Service (QoS). Therefore, job scheduling on a large-scale parallel system has been studied to minimize the queue time, response time, and to maximize the overall system utilization. The objective of this paper is to touch upon the recent methods used for dynamic resource allocation across multiple computing nodes and the impact of scheduling algorithms. In addition, a quantitative approach which explains a trend line analysis on dynamic allocation for batch processors is depicted. Throughout the survey, the trends in research on dynamic allocation and parallel computing is identified, besides, highlights the potential areas for future research and development. This study proposes the design for an efficient dynamic scheduling algorithm based on the Quality-of-Service. The analysis provides a compelling research platform to optimize dynamic scheduling of jobs in HPC.


Author(s):  
Hsin-liang Chen ◽  
Kevin L. Summers

<p>The purpose of this paper is to investigate the current video collection of an open-access video website (TED-Ed).  The research questions focus on its content as evidence of development, its viewership as evidence of use, and flipping as evidence of interaction in informal learning.  In late September 2013, 686 video lessons were posted on the TED-Ed website that spanned 12 academic subject categories and 60 academic subject subcategories, as labeled and sorted on the TED-Ed website itself.  The findings of the analysis of the TED-Ed video collection indicate several gaps in the humanities, social science, and natural science academic areas in terms of the number of video lessons and viewership.  Despite the gaps in the numbers of video lessons and the viewership across those three academic areas, the areas have very similar averages of daily flipped lessons.  The future research agenda should focus on the motivation of viewers to create flipped lessons as evidence of learning in an open learning environment. </p>


Author(s):  
Xiu-bao Yu

AbstractOn the basis of the three elements of strategy, this chapter puts forward some follow-up research questions and prospects mainly from the following aspects. The first is the study of factors that have influences on the quality of strategic decision. Factors include individual aspects of decision-maker, strategic decision-making information factors, approaches of strategic decision-making, etc. The second is about normative studies. They are about how the world ought to be or how strategy decisions ought to be in given situations. Outcomes of the studies can provide guidance to industry decision makers when facing development issues. Future research includePerhaps the impact of strategic decision-makers on the quality of strategies is far beyond our imagination.


Author(s):  
Lina Zhong ◽  
Baolin Deng ◽  
Alastair M. Morrison ◽  
J. Andres Coca-Stefaniak ◽  
Liyu Yang

Medical, health and wellness tourism and travel represent a dynamic and rapidly growing multi-disciplinary economic activity and field of knowledge. This research responds to earlier calls to integrate research on travel medicine and tourism. It critically reviews the literature published on these topics over a 50-year period (1970 to 2020) using CiteSpace software. Some 802 articles were gathered and analyzed from major databases including the Web of Science and Scopus. Markets (demand and behavior), destinations (development and promotion), and development environments (policies and impacts) emerged as the main three research themes in medical-health-wellness tourism. Medical-health-wellness tourism will integrate with other care sectors and become more embedded in policy-making related to sustainable development, especially with regards to quality of life initiatives. A future research agenda for medical-health-tourism is discussed.


Author(s):  
Lazarus Elad Fotoh ◽  
Johan Ingemar Lorentzon

This study examines the future impact of digitalisation on auditing by synthesising empirical studies, relating them to surveys conducted by accounting bodies, and analysing these findings in relation to extant literature. Based on the synthesis, this study proposes a transitional framework to enable the audit profession to remain competitive. The results show that digitalisation may significantly affect the audit profession in the future. However, the impact is likely to be incremental rather than radical. To remain competitive, the audit profession needs to adopt new metrics, capabilities, skills and evolve its business models to incorporate digital technologies.  The contribution of this study is multi-faceted. The propositions and research agenda presented in this study will be beneficial to academics, practitioners, audit regulators, and the general public as they have the potential to form a foundation for addressing future research questions and for the theorisation and empirical testing of audit digitalisation.


2019 ◽  
Vol 40 (3) ◽  
pp. 391-403 ◽  
Author(s):  
Pippa Norris

This concluding article begins by considering the reasons behind the growing demand for policy-relevant comparative research into the institutional structures and processes of electoral management. It then outlines the theoretical framework used in this special issue – distinguishing the structure, capacities, and ethos of electoral management – and summarizes the key insights arising from the evidence. Research on electoral management is expanding, nevertheless it suffers from several major challenges, including the difficulties of isolating aid effectiveness in this sector and of determining the impact of electoral management on broader indicators of democratic performance. This constitutes the future research agenda.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Matevz Raskovic ◽  
Katalin Takacs-Haynes

Purpose Firm internalization is a central concept within the business strategy literature, as part of the broader social sciences. The purpose of this paper is to show how and where MNE internalization theory can benefit from a social identity theory (SIT) perspective to better understand 21st-century multinational enterprises (MNEs). Design/methodology/approach This paper provides a review and future research agenda for the use of SIT related to MNE internalization theory. The authors complement an evolutionary review of SIT literature with a systematic bibliometric analysis identifying specific thematic gaps. Extending Buckley and Casson’s review of and future research agenda for MNE internalization theory, the authors propose three specific future research directions along with eight guiding research questions. Findings International business (IB) scholars are familiar with limited aspects of SIT and apply it only in certain research areas, mainly connected to human resource management and leadership, organizational identity and work-related outcomes or international marketing. Strategic management and strategy-oriented IB scholars are less familiar with SIT, despite growing interest in MNE micro-foundations and decision-making under uncertainty. Originality/value The authors position SIT as a natural meta-theoretical fit to MNE internalization theory. By providing a future research agenda along with eight supporting research questions, the authors help to advance the MNE internalization theory by linking individual, group and intergroup perspectives against a more socially nuanced, interactionist and dynamic view of MNEs and their decision-making.


Sign in / Sign up

Export Citation Format

Share Document