scholarly journals A Framework for Capacity and Operations Planning in Services Organizations Employing Workers with Intellectual Disabilities

2020 ◽  
Vol 12 (22) ◽  
pp. 9713
Author(s):  
Jose Pedro Garcia-Sabater ◽  
Julien Maheut ◽  
Angel Ruiz ◽  
Julio Juan Garcia-Sabater
Keyword(s):  
Training Needs ◽  
Operations Planning ◽  
Integrated Framework ◽  
For Profit ◽  
Efficient Management ◽  
Price Flexibility ◽  
Explicit Training ◽  
And Performance ◽  
Employment Needs ◽  
Specific Learning

This paper presents an integrated framework for capacity and operations planning in Spanish sheltered employment centers (SECs). Employment provides socio-economic opportunities for people with disability. Well functioning SECs that provide opportunities for people with and without disability to work alongside each other are an important component of Spain’s current labor market. To be economically sustainable, SECs need to satisfy their clients expectations in terms of price, flexibility and performance, whilst taking into account and strengthening the diverse skills and abilities of their workforce like specific learning and forgetting processes. The SEC studied herein, a non-for-profit organization whose mission is to create employment for people with disabilities its workforce is deployed directly on clients’ premises. Efficient management across this multi-site environment, whilst supporting the diverse employment needs of its staff, is of paramount importance. This paper contributes an integrated framework to support SEC capacity and operations planning, which prioritizes the explicit training needs of workers with disability at all levels (strategic, tactical, and operational) as a lever for achieving the organization’s goals.

scholarly journals Purchasing Quality Nursing Home Care in the Veterans Health Administration

2020 ◽  
Vol 4 (6) ◽  
Author(s):  
Orna Intrator ◽  
Edward Alan Miller ◽  
Portia Y Cornell ◽  
Cari Levy ◽  
Christopher W Halladay ◽  
...  
Keyword(s):  
The United States ◽  
Veterans Affairs ◽  
Nursing Home Care ◽  
Veterans Health ◽  
Health Administration ◽  
Star Rating ◽  
For Profit ◽  
Veterans Affairs Medical Centers ◽  
And Performance

Abstract Background and Objectives U.S. Department of Veterans Affairs Medical Centers (VAMCs) contract with nursing homes (NHs) in their community to serve Veterans. This study compares the characteristics and performance of Veterans Affairs (VA)-paid and non-VA-paid NHs both nationally and within local VAMC markets. Research Design and Methods VA-paid NHs were identified, characterized, and linked to VAMC markets using data drawn from VA administrative files. NHs in the United States in December 2015 were eligible for the analysis, including. 1,307 VA-paid NHs and 14,253 non-VA-paid NHs with NH Compare measures in 128 VAMC markets with any VA-paid NHs. Measurements were derived from the Centers for Medicare and Medicaid Services (CMS) five-star rating system, NH Compare. Results VA-paid NHs had more beds, residents per day, and were more likely to be for-profit relative to non-VA-paid NHs. Nationally, the average CMS NH Compare star rating was slightly lower among VA-paid NHs than non-VA-paid NHs (3.05 vs. 3.21, p = .04). This difference was seen in all 3 domains: inspection (3.11 vs. 3.23, p < .001), quality (2.68 vs. 2.83, p < .001), and total nurse staffing (3.36 vs. 3.42, p < .10). There was wide variability across VAMC markets in the ratio of average star rating of VA-paid and non-VA-paid NHs (mean ratio = 0.93, interquartile range = 0.78–1.08). Discussion and Implications With increased community NH use expected following the implementation of the MISSION Act, comparison of the quality of purchased services to other available services becomes critical for ensuring quality, including for NH care. Methods presented in this article can be used to examine the quality of purchased care following the MISSION Act implementation. In particular, dashboards such as that for VA-paid NHs that compare to similar non-VA-paid NHs can provide useful information to quality improvement efforts.

scholarly journals How performance measurement influences stakeholders in not-for-profit organizations

2017 ◽  
Vol 37 (9) ◽  
pp. 1164-1184 ◽  
Author(s):  
Haley Allison Beer ◽  
Pietro Micheli
Keyword(s):  
Performance Measurement ◽  
Single Case ◽  
Institutional Logics ◽  
Performance Goals ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
And Performance ◽  
The Uk

Purpose The purpose of this paper is to examine the influences of performance measurement (PM) on not-for-profit (NFP) organizations’ stakeholders by studying how PM practices interact with understandings of legitimate performance goals. This study invokes institutional logics theory to explain interactions between PM and stakeholders. Design/methodology/approach An in-depth case study is conducted in a large NFP organization in the UK. Managers, employees, and external partners are interviewed and observed, and performance-related documents analyzed. Findings Both stakeholders and PM practices are found to have dominant institutional logics that portray certain goals as legitimate. PM practices can reinforce, reconcile, or inhibit stakeholders’ understandings and propensity to act toward goals, depending on the extent to which practices share the dominant logic of the stakeholders they interact with. Research limitations/implications A theoretical framework is proposed for how PM practices first interact with stakeholders at a cognitive level and second influence action. This research is based on a single case study, which limits generalizability of findings; however, results may be transferable to other environments where PM is aimed at balancing competing stakeholder objectives and organizational priorities. Practical implications PM affects the experience of stakeholders by interacting with their understanding of legitimate performance goals. PM systems should be designed and implemented on the basis of both their formal ability to represent organizational aims and objectives, and their influence on stakeholders. Originality/value Findings advance PM theory by offering an explanation for how PM influences attention and actions at an individual micro level.

scholarly journals The impact of training on perceived performance in reproductive, maternal, and newborn health service delivery among healthcare workers in Tanzania: A baseline- and endline-survey

2021 ◽  
Author(s):  
Tumbwene Mwansisya ◽  
Columba Mbekenga ◽  
Kahabi Isangula ◽  
Loveluck Mwasha ◽  
Stewart Mbelwa ◽  
...  
Keyword(s):  
Healthcare Workers ◽  
Newborn Health ◽  
Training Needs ◽  
Needs Analysis ◽  
Maternal And Newborn Health ◽  
Perceived Performance ◽  
Perceived Importance ◽  
And Performance ◽  
Clinical Mentorship ◽  
Maternal And Newborn

Abstract BackgroundDelivery of quality reproductive health services has been documented to depend on the availability of healthcare workers who are adequately supported with appropriate training. However, unmet training needs among healthcare workers in reproductive, maternal, and newborn health (RMNH) in low-income countries remain disproportionately high. This study investigated the effectiveness of trainings with onsite clinical mentorship towards perceived importance and performance in RMNH among healthcare workers in Mwanza Region of Tanzania.MethodsThe study used a quasi-experimental design using single group pre-and post-intervention evaluation strategy. The training needs of healthcare workers from the selected health facilities were assessed, skills gaps identified and ranked according to priority. Training courses that addressed skills gaps were developed and delivered with adaptations of the national guidelines followed by onsite clinical mentorship for one year. The baseline and endline survey were conducted at 3 years interval to assess change in HCWs on their perceived importance and performance on different aspects of RMNH care. Independent samples t-tests were used to compare differences in perceived performance in selected training areas between baseline and endline. Significance was set at p < 0.05.ResultsTNA was administered to 152 and 216 healthcare workers at baseline and endline respectively. In total, 141 (65%) of the 216 end line survey participants had received at least one IMPACT project training course and at least three mentorship visits. Participants were matched on their age and duration in RMNH services, but differed in age and duration of employment. Comparison between baseline and endline by using the training needs analysis questionnaire scores showed statistically significant positive changes (p ≤ .05) in most training needs analysis items, except for some items including those related to research capacity and provision of health education for cancer.ConclusionsThe findings revealed that the training and onsite clinical mentorship program that address the actual needs of healthcare workers to have significant positive changes in perceived performance in a wide range of RMNH services. However, further studies with rigorous designs are warranted to evaluate the long-term effect of such training programs on RMNH outcomes.

scholarly journals INVESTIGATION OF REVENUE SHARING, TRANSPARENCY AND FIRM PERFORMANCE TO PROFIT DISTRIBUTION MANAGEMENT

2019 ◽  
Vol 2 (2) ◽  
pp. 75-81
Author(s):  
MISMIWATI MISMIWATI ◽  
TONA AURORA LUBIS ◽  
ENGGAR DIAH PUSPA ARUM
Keyword(s):  
Firm Performance ◽  
Revenue Sharing ◽  
Profit Sharing ◽  
Distribution Management ◽  
Profit Distribution ◽  
For Profit ◽  
And Performance ◽  
A Company ◽  
Performance Research

This study was conducted to determine the effect on Profit Distribution Management recorded in Bank Indonesia on financing for profit sharing, transparency and performance. Research conducted using RGEC Method to determine the level of performance in the company and the population of this study is a company listed in the Jakarta Islamic Index of 2012-2016. The results of this study indicate that mudharabah variables have an effect but not significant to PDM, ROA and CAR have significant effect to PDM while musharaka, transparency, FDR, GCG and BOPO have no significant effect to PDM.

Connect Time Limits and Performance Measures in a Dial-Up Modem Pool System

2010 ◽  
Vol 2 (1) ◽  
pp. 26-48
Author(s):  
Paul F. Schikora ◽  
Michael R. Godfrey ◽  
Brian D. Neureuther
Keyword(s):  
Customer Service ◽  
Performance Measures ◽  
Service Providers ◽  
Environmental Parameters ◽  
Actual System ◽  
Internet Service ◽  
Service Levels ◽  
Time Limits ◽  
For Profit ◽  
And Performance

Managing customer service is critical for both nonprofit and for-profit dial-up modem Internet service providers. When system operators face excess demand, they can either add capacity or adapt their management techniques to deal with their limited resources—this article considers the latter. We examine system configuration options and the resultant effects on customer service levels in a simulated dial-up modem pool operation. Specifically, we look at a single pool operation and examine the effects of imposing time limits in a seriously overloaded system. We analyze the results on several key customer service measures. The results show that imposing these limits will have a distinct, nonlinear impact on these measures. Customer productivity and actual system load are shown to have major impacts on the performance measures. Interactions between several system and environmental parameters are also discussed.

Developing Prescriptive Taxonomies for Distance Learning Instructional Design

2011 ◽  
pp. 616-630
Author(s):  
Vincent Elliott Lasnik
Keyword(s):  
Instructional Design ◽  
Distance Learning ◽  
Performance Outcomes ◽  
Human Learning ◽  
Specific Knowledge ◽  
Knowledge Domains ◽  
Rich Variety ◽  
Wide Range ◽  
And Performance ◽  
Specific Learning

One of the central problems and corresponding challenges facing the multidisciplinary fields of distance learning and instructional design has been in the construction of theory-grounded, research-based taxonomies for prescribing what particular strategies and approaches should be employed when, how, and in what combination to be most effective and efficient for teaching specific knowledge domains and performance outcomes. While numerous scholars and practioners across a wide range of associated instructional design fields have created a rich variety of effective, efficient, and very current prescriptions for obtaining specific learning outcomes in specific situations (Anderson & Elloumi, 2004; Marzano, 2000; Merrill, 2002a; Nelson & Stolterman, 2003; Reigeluth, 1999a; Shedroff, 1999; Wiley, 2002), to date, no single theory-grounded and research-verified unifying taxonomic scheme has successfully emerged to address all existing and potential educational problems across the phenomena of human learning and performance.

Developing Prescriptive Taxonomies for Distance Learing Instructional Design

2011 ◽  
pp. 270-287
Author(s):  
Vincent Elliott Lasnik
Keyword(s):  
Instructional Design ◽  
Distance Learning ◽  
Performance Outcomes ◽  
Human Learning ◽  
Specific Knowledge ◽  
Knowledge Domains ◽  
Rich Variety ◽  
Wide Range ◽  
And Performance ◽  
Specific Learning

One of the central problems and corresponding challenges facing the multidisciplinary fields of distance learning and instructional design has been in the construction of theory-grounded, research-based taxonomies for prescribing what particular strategies and approaches should be employed when, how, and in what combination to be most effective and efficient for teaching specific knowledge domains and performance outcomes. While numerous scholars and practioners across a wide range of associated instructional design fields have created a rich variety of effective, efficient, and very current prescriptions for obtaining specific learning outcomes in specific situations (Anderson & Elloumi, 2004; Marzano, 2000; Merrill, 2002a; Nelson & Stolterman, 2003; Reigeluth, 1999a; Shedroff, 1999; Wiley, 2002), to date, no single theory-grounded and research-verified unifying taxonomic scheme has successfully emerged to address all existing and potential educational problems across the phenomena of human learning and performance.

“Corporate governance” and performance in nonprofit organizations

2020 ◽  
pp. 147612702092125
Author(s):  
Dane P Blevins ◽  
Roberto Ragozzino ◽  
Rory Eckardt
Keyword(s):  
Corporate Governance ◽  
Nonprofit Organizations ◽  
Agency Problems ◽  
Chief Executive ◽  
Total Revenue ◽  
Publicly Traded ◽  
For Profit ◽  
Governance Practices ◽  
And Performance ◽  
Scholarly Attention

Corporate governance has received substantial scholarly attention for decades, although the focus of this research has by and large been on publicly traded for-profit organizations. However, agency problems are increasingly recognized in nonprofits. As such, we examine the application of corporate governance logic in the context of nonprofits. Our study relies on nearly a decade of data spanning 6853 US-based charities and comprising nearly US$346 billion in total revenue. Our results show that common corporate governance practices—such as independent boards, chief executive officer oversight, and transparency—enhance the degree to which donor contributions are allocated toward a charity’s mission. Overall, we assess the broader applicability and benefits of corporate governance and build on literature highlighting links between for-profit and nonprofit organizations. In doing so, we demonstrate the usefulness of governance in this economically and socially consequential context.

BT Wholesale pilots online coaching and mentoring

2007 ◽  
Vol 15 (7) ◽  
pp. 20-22
Keyword(s):  
Personal Development ◽  
Cost Effective ◽  
Project Managers ◽  
Pilot Program ◽  
Operations Planning ◽  
Content Type ◽  
Personal Effectiveness ◽  
Support Tools ◽  
Innovative Thinking ◽  
And Performance

PurposeThe purpose of this paper is to describe a coaching and mentoring pilot program, using multimedia technology, at BT Wholesale.Design/methodology/approachExplains how the company tested “next generation” coaching and performance‐support tools during the three‐month pilot involving 80 consultants, project managers and support staff in the operations‐planning and central‐change team. Reveals the main findings from the pilot program.FindingsReveals that participants benefited in their personal effectiveness and ability to manage stressful situations. The pilot indicates that raising productivity by between 10 and 15 percent is feasible as a typical outcome. Results of the post‐pilot evaluation show that participants agreed program could support innovative thinking practices (76 percent), has the potential positively to affect leadership styles and behaviors (64 percent) and could underpin training programs and learning application in the workplace (70 percent).Practical implicationsIndicates that information technology can make it cost‐effective for a firm to spread the benefits of coaching and mentoring to a wider range of workers.Originality/valueShows that many participants believed that the coaching would add further value by underpinning other personal development, change and stress‐management initiatives.

Sign in / Sign up

Export Citation Format

Share Document