scholarly journals Developing a Measure for Online Shopping Mall Reputation (OSMR)

2021 ◽  
Vol 13 (7) ◽  
pp. 3818
Author(s):  
Heeseung Yu ◽  
Eunkyoung Han
Keyword(s):  
Customer Service ◽  
Delphi Study ◽  
Structural Equation ◽  
Discriminant Validity ◽  
Online Shopping ◽  
Shopping Mall ◽  
Equation Modeling ◽  
Shopping Malls ◽  
Convergent And Discriminant Validity ◽  
Confirmatory Factor

This study was conducted with the purpose of developing and validating multidimensional reputation criteria for evaluating online shopping malls, which have been growing explosively since the start of the COVID-19 pandemic. A Delphi study was conducted with a group of 31 professionals, and the initial items for online shopping mall reputation were derived from that study. Those items were used to devise a questionnaire that was administered to 531 consumers. Exploratory and confirmatory factor analysis resulted in 17 items based on four factors: reliability, technical skills, customer service, and accessibility. Convergent and discriminant validity were verified between the factors. Finally, structural equation modeling was used to verify the nomological validity of the scale. This online shopping mall reputation scale is expected to provide a standard for companies to effectively manage the reputations of online shopping malls in the future and for consumers to choose online shopping malls they can trust.

scholarly journals Nurture interest-driven creators in programmable robotics education: an empirical investigation in primary school settings

2019 ◽  
Vol 14 (1) ◽  
Author(s):  
Siu-Cheung Kong ◽  
Yi-Qing Wang
Keyword(s):  
Primary School ◽  
Structural Equation ◽  
Discriminant Validity ◽  
Equation Modeling ◽  
School Students ◽  
Robotics Education ◽  
Convergent And Discriminant Validity ◽  
Confirmatory Factor ◽  
Relationship Of ◽  
The Relationship

AbstractIn response to the call from the founders of the Interest-Driven Creator (IDC) theory, this study aimed to explore the relationship of the interest loop with creativity in the context of robotics education. Specifically, we designed a programmable robotics course for primary school students. We attempted to explore in detail how interest loop, i.e., triggering interest, immersing interest, and extending interest, exerts influences on students’ robotics creation. Eight hundred one online questionnaires were collected from students who participated in our designed programmable robotics activities. Confirmatory factor analysis (CFA) was first used for validation of each study variable, and results suggested a good fit of the study variables in terms of convergent and discriminant validity. Then, structural equation modeling (SEM) was conducted for examining the potential relationships between them, and results indicated significant and positive paths from triggering interest to immersing interest, and from immersing interest to extending interest, suggesting the valid theoretical proposition of interest loop of IDC theory. In addition, immersing interest is positively related to robotics creation, which in turn increases the chance of extending interest. Our findings suggested the importance of raising students’ interest in robotics learning such that young students can become life-long interest-driven creators. Implications of the study were discussed at the end of the paper.

scholarly journals How Servant Leaders Psychologically Empower Their Followers

Tourism ◽  
2021 ◽  
Vol 69 (4) ◽  
pp. 505-526
Author(s):  
Özcan Zorlu ◽  
Ahmet Baytok ◽  
Ali Avan ◽  
Emre İnci
Keyword(s):  
Factor Analysis ◽  
Structural Equation ◽  
Discriminant Validity ◽  
Psychological Empowerment ◽  
Leadership Behavior ◽  
Equation Modeling ◽  
Servant Leaders ◽  
Positive Effects ◽  
Convergent And Discriminant Validity ◽  
Confirmatory Factor

This study aims to examine any possible effects of servant leadership (SL) on psychological empowerment (PE) in terms of sub dimensionality. Implementing convenience sampling, 356 questionnaires were collected from five-star hotel employees in Antalya. The overall relationships were tested by conducting Pearson’s correlation analysis, and all constructs were subjected to the exploratory factor analysis (EFA). Later on, confirmatory factor analysis (CFA) was conducted in terms of providing support for dimensionality and confirmed convergent and discriminant validity via Amos. To test the hypothesized model, structural equation modeling was employed. The model showed that Agapao love has a substantial significant positive effect on the meaning sub-dimension of the PE, and the same effect was observed in the competence and impact sub-dimensions of the PE. Along with Agapao love, trust was also significant and had positive effects on PE sub-dimensions. Referring to our discussion in this paper, leaders should support their followers in terms of psychological empowerment and preferably closely interact with their subordinates as an expected leadership behavior in service enterprises. Besides, trustworthiness is a crucial cue for kitchen employees in terms of motivation, inspiration, and competence.

scholarly journals Measuring Forgiveness: Psychometric Properties of the Heartland Forgiveness Scale in the Spanish Population

2020 ◽  
Vol 18 (1) ◽  
pp. 45
Author(s):  
Karla Gallo-Giunzioni ◽  
María Prieto-Ursúa ◽  
Cristina Fernández-Belinchón ◽  
Octavio Luque-Reca
Keyword(s):  
Factor Analysis ◽  
Structural Equation ◽  
Discriminant Validity ◽  
Criterion Validity ◽  
Validity Evidence ◽  
Dispositional Forgiveness ◽  
Scale Reduction ◽  
Convergent And Discriminant Validity ◽  
Confirmatory Factor ◽  
Acceptable Internal Consistency

Given the scarcity of instruments in Spanish to measure forgiveness, two studies were conducted in this population to obtain validity evidence of the Heartland Forgiveness Scale (HFS), an instrument that measures dispositional forgiveness of self, others, and situations. In the first study, 203 students (65% women) participated. After ensuring the linguistic adequacy and clarity of the wording of the items, a lack of congruence was found between the factors obtained in the exploratory factor analysis and the original theoretical structure of the HFS. A sample of 512 participants (63.9% women) attended the second study. This study aimed to analyze the construct validity of the HFS using confirmatory factor analysis through structural equation modelling and to explore convergent, discriminant, and criterion validity. Of the different factorial configurations tested (including the original), only a scale reduction to eight items, grouped into three factors, showed an appropriate fit. The HFS eight-item version also showed acceptable internal consistency, adequate convergent and discriminant validity, and criterion validity with respect to related variables. These findings suggest that the eight-item version of the HFS may be a valid and reliable tool for assessing forgiveness for self, others, and situations in Spanish adults.

Common Method Bias in PLS-SEM

2015 ◽  
Vol 11 (4) ◽  
pp. 1-10 ◽  
Author(s):  
Ned Kock
Keyword(s):  
Structural Equation ◽  
Discriminant Validity ◽  
Least Squares Method ◽  
Common Method ◽  
Equation Modeling ◽  
Common Method Bias ◽  
Validity Assessment ◽  
Convergent And Discriminant Validity ◽  
Partial Least Squares Method ◽  
Method Bias

The author discusses common method bias in the context of structural equation modeling employing the partial least squares method (PLS-SEM). Two datasets were created through a Monte Carlo simulation to illustrate the discussion: one contaminated by common method bias, and the other not contaminated. A practical approach is presented for the identification of common method bias based on variance inflation factors generated via a full collinearity test. The author's discussion builds on an illustrative model in the field of e-collaboration, with outputs generated by the software WarpPLS. They demonstrate that the full collinearity test is successful in the identification of common method bias with a model that nevertheless passes standard convergent and discriminant validity assessment criteria based on a confirmation factor analysis.

scholarly journals Dynamic Capabilities and Competitive Advantage of Telecommunication Companies in Ghana. The Role of Innovation Capability

2021 ◽  
pp. 146-160
Author(s):  
Nana Esi Quagraine ◽  
Cai Li ◽  
Isaac Ahakwa ◽  
Nana Aba Quagraine
Keyword(s):  
Competitive Advantage ◽  
Structural Equation ◽  
Dynamic Capabilities ◽  
Discriminant Validity ◽  
Internal Consistency Reliability ◽  
Equation Modeling ◽  
Innovation Capability ◽  
Sustainable Performance ◽  
Convergent And Discriminant Validity ◽  
Telecommunication Companies

This paper explored the link between dynamic capabilities, innovation capabilities, and competitive advantage of telecommunication companies in Ghana, considering a mediation interaction. Data were obtained from two hundred and fifty (250) employees from selected telecommunication companies in the Accra metropolis through simple random probability sampling. However, two hundred and forty-two (242) responses were deemed accurate and used in the analysis. Partial Least Squares (PLS) based on Structural Equation Modeling (SEM) was employed in the analysis. From the findings, this study’s data met internal consistency reliability, convergent, and discriminant validity. Dynamic capabilities had a positive and significant impact on innovation capability and competitive advantage. Also, dynamic capabilities through innovation capability positively impacted competitive advantage and were statistically significant. Based on the findings, it’s recommended that organizations and managers consider both exploitation and exploration competencies in product development as both competencies influence various aspects of an organization’s competitive advantage, as this will help ensure organizations’ sustainable performance and thus remain competitive.

Exploring stickiness intention of B2C online shopping malls

2018 ◽  
Vol 14 (2) ◽  
pp. 177-192 ◽  
Author(s):  
Zheshi Bao ◽  
Taozhen Huang
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Online Shopping ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Flow Experience ◽  
Shopping Malls ◽  
Mediation Effects ◽  
Content Type ◽  
Online Consumers

Purpose The purpose of this paper is to explore the roles of flow experience and e-trust in online consumers’ stickiness intentions from a perspective of information quality and discuss how to retain these consumers. Design/methodology/approach The authors proposed a research model by integrating three dimensions of information quality, flow experience and e-trust. These factors were analyzed to explore the direct and indirect effects on consumers’ stickiness intention. Online questionnaires were adopted to collect data and 259 valid samples were analyzed by structural equation modeling approach. Findings The findings show that information quality provided by B2C online shopping malls can indirectly affect consumers’ stickiness intention through the mediation effects of flow experience and e-trust. Besides, flow experience can also significantly affect e-trust and then indirectly influence stickiness intention. Research limitations/implications The findings suggest that information quality can trigger the effects of flow experience and e-trust to keep stickiness of online consumers. Besides, in the context of online shopping, flow experience would promote consumers’ trust toward e-retailers. Some other theoretical and practical implications are also provided. Originality/value This study indicates the effects of flow experience and e-trust on stickiness intention from an information quality perspective. Meanwhile, the authors also intend to discuss the relationship between consumers’ flow experience and e-trust in the context of B2C online shopping.

Attitude to Non-Violence Scale: Validity and Practical Use

2015 ◽  
Vol 32 (13) ◽  
pp. 2018-2045 ◽  
Author(s):  
Rhonda G. Craven ◽  
Marjorie Seaton ◽  
Alexander S. Yeung
Keyword(s):  
Structural Equation ◽  
Discriminant Validity ◽  
Equation Modeling ◽  
Validity Scale ◽  
Equivalence Tests ◽  
Convergent And Discriminant Validity ◽  
Positive Attitudes ◽  
Secondary Classes ◽  
Violence Attitudes ◽  
Senior Secondary

This study used recent advances in attitude and self-perception research to develop an Attitude to Non-Violence Scale (ANVS). Participants were students from six high schools in Australia ( N = 727). Confirmatory factor analysis using within-construct and between-construct validation approaches found two positive attitude sub-scales: Cognitive (proactive understanding) and Affective (do not endorse violence), both showing convergent and discriminant validity. Scale equivalence tests found that the sub-scales were applicable to boys and girls and to junior and senior grades. Structural equation modeling found that boys had less supportive attitudes to non-violence cognitively, whereas female students in senior secondary classes had less positive attitudes to non-violence affectively. The ANVS can be easily administered to assess youth’s non-violence attitudes, which may direct interventions focusing on boys’ cognitive aspects while maintaining girls’ positive affective attitudes toward non-violence as they mature. The positively framed instrument is suitable for education settings especially in high-risk locations where violence is prevalent.

Perceived control and purchase intention in online shopping: The mediating role of self-efficacy

2018 ◽  
Vol 46 (1) ◽  
pp. 99-105 ◽  
Author(s):  
Yahong Li ◽  
Zhipeng Xu ◽  
Fuming Xu
Keyword(s):  
Customer Service ◽  
Perceived Control ◽  
Self Efficacy ◽  
Purchase Intention ◽  
Structural Equation ◽  
Online Shopping ◽  
Equation Modeling ◽  
Experimental Conditions ◽  
Mediating Role ◽  
Customer Services

We investigated whether or not self-efficacy mediated the enhancing effect of perceived control on purchase intention in online shopping. We randomly assigned 263 participants to experimental conditions in which they encountered different customer services. We assessed their perceived control, self-efficacy, and purchase intention via a self-evaluation survey. Results indicated that participants with the availability of live customer service had a higher level of perceived control and stronger purchase intention. There were significantly positive correlations among perceived control, self-efficacy, and purchase intention. Structural equation modeling showed that self-efficacy was a significant partial mediator of the effect of perceived control on purchase intention, accounting for 17.4% of the total effect. This finding implies that the provision of customer service in online shopping that leads consumers to have a perception of greater control can enhance their self-efficacy, and induce stronger purchase intention.

Fashion attributes preferred by young Bangladeshi consumers while buying casual clothes

2018 ◽  
Vol 22 (4) ◽  
pp. 540-556 ◽  
Author(s):  
Tamgid Ahmed Chowdhury ◽  
Tania Akter
Keyword(s):  
Structural Equation ◽  
Discriminant Validity ◽  
Apparel Industry ◽  
Primary Data ◽  
Equation Modeling ◽  
Male And Female ◽  
Content Type ◽  
Female Consumers ◽  
Convergent And Discriminant Validity ◽  
Made In

PurposeThe purpose of this paper is threefold: first, to identify a list of fashion attributes preferred by young Bangladeshi consumers while buying casual clothes; second, to test the applicability of Kano’s quality theory in the apparel industry; and, finally, to explore the differences in fashion priorities between male and female consumers.Design/methodology/approachThis study is based on primary data collected through a survey from 1,177 young consumers of urban Bangladesh. Structural equation modeling was used to develop the attribute index. Also, convergent and discriminant validity and construct reliability of the index were tested.FindingsThe study offers a four-dimensional 19-item index representing the desirable fashion attributes. This paper also confirms the applicability of Kano’s theory in the apparel industry. Results revealed that “well-designed casual attires” and “discount offers” are top-ranking attributes as perceived by both male and female consumers. However, there are differences in the preferences. Women prioritized irritation-free, durable and soft fabric, whereas men preferred attributes such as suitability of color and functionality in the workplace.Practical implicationsThe findings of the study provide clothing suppliers of Bangladesh with information that may be utilized while preparing their options. For instance, as casual clothes are frequently worn and washed, a quality fabric that looks good even after several washes is highly recommended. Dress manufacturers need to offer colorful attires to women, whereas for men, more color options should be available. Casual clothes should be made in a way that they are acceptable in the community and workplace.Originality/valueAs research on exploring desirable fashion qualities in developing markets (especially in South Asian region) is rare, this study is contributing to the literature by offering validated apparel attribute index.

Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction

2018 ◽  
Vol 30 (2) ◽  
pp. 400-416 ◽  
Author(s):  
Yingxia Cao ◽  
Haya Ajjan ◽  
Paul Hong
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Structural Equation ◽  
Online Shopping ◽  
Equation Modeling ◽  
Future Research ◽  
Research Model ◽  
Content Type ◽  
Online Shoppers ◽  
Post Purchase

Purpose The purpose of this paper is to understand the role of post-purchase logistic services on customer satisfaction and future purchase decision, to reveal any differences across China and Taiwan, to fill in a gap in the literature focused on post-purchase logistic activities related to shipping, return, and tracking, to provide managerial guidance in logistics for e-commerce, and to develop insights on logistic services for future research. Design/methodology/approach Using a validated survey instrument, 384 respondents in China and 145 respondents in Taiwan are collected. The research model is analyzed using component-based estimation approach to structural equation modeling. Findings The structural equation analysis of the study found that post-purchase shipping and tracking have an impact on customer satisfaction in both China and Taiwan. It also found that customer service is the most significant factor among the examined antecedents for online shoppers in China. While, return service is more important for shoppers in Taiwan. Finally, customer satisfaction played a stronger positive role for online shoppers in Taiwan as compared to their counterparts in China. Research limitations/implications This research extended the current literature about post-purchase logistic services in an online shopping environment with a literature-based research model and good empirical data support. However, one limitation of the study is that the data collected represents a cross-sectional sample; future research should examine longitudinal sample to study customers’ purchase intentions over time. Practical implications This study can help both scholars and practitioners understand the importance of tracking, return, shipping, and customer service in an online shopping environment and across countries. It provides insights on designing e-commerce relevant shipping services to satisfy and attract customers across countries. Originality/value The study investigated how post-purchase activities contributed to customer satisfaction in online shopping and explored the influence of customer satisfaction on future purchase intention in China and Taiwan. This is one of the first studies available in the literature to provide empirical support and managerial insights about post-purchase activities related to shipping, tracking, and returns for e-commerce with cross-regional comparison.

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