scholarly journals A Study of Emotional Solidarity in the Homestay Industry between Hosts and Tourists in the Post-Pandemic Era

2021 ◽  
Vol 13 (13) ◽  
pp. 7458
Author(s):  
Xi Zhang ◽  
Juan Tang
Keyword(s):  
Sustainable Development ◽  
Customer Loyalty ◽  
Perceived Risk ◽  
Negative Impact ◽  
Positive Impact ◽  
Tourism Industry ◽  
Three Dimensions ◽  
The Sustainable Development ◽  
Mediating Role ◽  
Emotional Solidarity

Tourists’ perceptions of various risks at their travel destinations have crucial implications for destination management organizations and other tourism industry practitioners, which is growing into an unprecedented concern in the post-pandemic era. The Internet has boosted the global homestay industry. The perceived risk of homestay tourists requires further attention from researchers to promote the sustainable development of the homestay industry, especially in the post-pandemic era. To supplement and enrich the literature, this study aims to explore the relationships between tourists’ perceived risk, three dimensions of tourists’ emotional solidarity with hosts (feeling welcome, sympathetic understanding, and emotional closeness), and their customer loyalty towards the homestay industry in the post-pandemic era by taking the homestay industry of Guangzhou, China as the context, and employing SmartPLS for the empirical analysis. The results indicate that perceived risk has a significantly negative impact on emotional solidarity and customer loyalty, while emotional solidarity has a significantly positive impact on customer loyalty and plays a partial mediating role in the relationship between perceived risk and customer loyalty. The theoretical contributions of the article and the practical implications of the findings for the sustainable development of the homestay industry are discussed.

scholarly journals Study on Sustainable Development Strategy of Indigenous Tribal Tourism

2021 ◽  
Vol 257 ◽  
pp. 03045
Author(s):  
Hsiao-Ming Chang ◽  
Ching-Hui Lin ◽  
Ying-Wan Chuang
Keyword(s):  
Sustainable Development ◽  
Development Strategy ◽  
Negative Impact ◽  
Positive Impact ◽  
Cultural Tourism ◽  
Research Literature ◽  
The Sustainable Development ◽  
The People ◽  
Aboriginal Culture ◽  
The Government

In recent years, the tribal tourism activities with the theme of aboriginal culture and ecology have been loved by the people of Taiwan, so the issue of sustainable development has been attached great importance. This paper analyzes the empirical research literature on the development of aboriginal cultural tourism and eco-tourism by means of literature review, and summarizes the framework of sustainable development of tribal tourism. After analysis, this study are finds that: 1. The government plays an important role in the process of sustainable development of tribes. 2. The positive impact of tourism development on the economy, society and environment is higher than the negative impact. Based on the above findings, this study puts forward specific suggestions for the sustainable development of tribal tourism in the future.

scholarly journals Using the Sustainable Development Goals to Evaluate Possible Transport Policies for the City of Curitiba

2021 ◽  
Vol 13 (21) ◽  
pp. 12222
Author(s):  
Constança Martins Leite de Almeida ◽  
Semida Silveira ◽  
Erik Jeneulis ◽  
Francesco Fuso-Nerini
Keyword(s):  
Climate Change ◽  
Sustainable Development ◽  
Public Transport ◽  
Sustainable Development Goals ◽  
Negative Impact ◽  
Positive Impact ◽  
Transport Sector ◽  
The Sustainable Development ◽  
Development Goals ◽  
The City

Cities across the world are becoming more engaged in tackling climate change and contributing to the achievement of international agreements. The city of Curitiba in Brazil is no exception. In December 2020, the city published PlanClima (Plano Municipal de Mitigação e Adaptação às Mudanças Climáticas), a climate plan developed with local and international organizations. PlanClima aims to guide policies and actions to mitigate and adapt to climate change. This study focuses on selecting and qualitatively evaluating transport policies that contribute to the city’s 2030 climate and Sustainable Development Goals (SDGs). With PlanClima’s analysis for the transport sector in mind, nine targets for 2030 are identified and connected to different transport policies. To evaluate the possible interactions between the policies and the different dimensions of the SDGs, four types of linkages were designed: essential, uncertain, limited, and opposite. These categories were developed to evaluate the several dimensions in which a policy can have a positive or negative impact. The results show that the implementation of zero emission zones/low emission zones, green public procurement, subsidy schemes for the uptake of clean vehicle technology, and the digitalization of the transport system through smarter public transport and digital platforms that couple bike sharing, taxis, and public transport are some of the measures that can contribute to the achievement of Curitiba’s targets and ensure a positive impact on the sustainable development of the city. The study highlights how different policy instruments can contribute to achieve the city’s targets, thus providing guidance to policymakers.

Customer Loyalty in the Indonesian Banking Industry

2015 ◽  
Vol 21 (4) ◽  
pp. 838-842
Author(s):  
. Keni ◽  
Hasnah Haron ◽  
Ishak Ismail
Keyword(s):  
Quality Of Service ◽  
Customer Loyalty ◽  
Banking Industry ◽  
Negative Impact ◽  
Positive Impact ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Five Dimensions ◽  
Investment Size

An investment model approach has been applied to examine customer loyalty. The model consists of three variables—satisfaction, quality of alternatives, and investment size. Customer satisfaction is described as a postconsumption evaluation on the quality of service applying the cumulative approach. Furthermore, the quality of service is measured by five dimensions-tangibles, reliability, responsiveness, assurance, and empathy. All five dimensions constitute the service firm’s readiness to provide each customer with a personal treatment. This study investigates whether all those variables have a significant effect to customer loyalty, which are measured in three dimensions–attitudinal, behavioral, and cognitive. The respondents comprised of 403 customers taken from the top ten Indonesian Banks that are listed with the highest assets. The data is gathered by distributing a questionnaire and analyzed by using Structural Equation Modeling (SEM). The findings of this study indicate that satisfaction and investment size have a positive impact on customer loyalty while, the quality of alternatives shows negative impact. The strongest impact occurs in the investment size variable, followed by the satisfaction and the quality of alternatives having less impact. This study is expected to help bank managers in reducing customer dissatisfaction and achieving customer loyalty in the Indonesian banking industry.

ENVIRONMENTAL MODEL OF ENTREPRENEURSHIP IN THE SUSTAINABLE DEVELOPMENT FUNCTION WITH GLOBALIZATION CONDITIONS

2018 ◽  
Vol 28 (1) ◽  
pp. 189-193
Author(s):  
Jovana Radulović ◽  
Tijana Milanović ◽  
Radica Jovanović
Keyword(s):  
Sustainable Development ◽  
Positive Impact ◽  
Global Scale ◽  
Social Aspect ◽  
The Sustainable Development ◽  
Business Plans ◽  
Financial Gain ◽  
Employment Education ◽  
Market Factors ◽  
Scientific Truth

In the conditions of the global economic crisis, technical and technological and social changes, entrepreneurship is imposed as a counterbalance to globalization, due to uncertain market factors and destabilized national economies. One of the world's socioeconomic side effects is global solidarity: a way of thinking about society and the environment that makes ecology along with small and medium-sized enterprises the main parameters of economic reforms on a global scale. Bearing in mind that entrepreneurship represents a specific, tangible approach to making profit in terms of observing and exploiting business opportunities in the market, dictated by innovative, technological and social conditions, companies around the world, and at the level of development strategies of government governments, implement the concept of sustainable development into their business plans , focusing not only on financial gain, but also on the social aspect of having a positive impact on society. The ecological dimension of sustainable development relates primarily to the broader notion of profit making: the ability of society to change for the better in the fields of employment, education, recycling and cultural activities. Companies based on ecological principles are now called sustainable / ecological enterprises, and an economy based on the study of environmental resources for environmental economies. However, the education itself and the development of ethics on the environment in the environment are largely hampered by the development of ecological entrepreneurship, since the destruction of the Earth's ecosystems is not provable with sufficient scientific truth, and on the other hand, global NGOs constantly point to the advantage of an ecological business model as an investment asset because the environmental problem global, and therefore allows for international cooperation, while ecological companies create value in the same way as ecosystems: not producing waste or wasting unsustainable resources.

scholarly journals Resident-Tourist Value Co-Creation in the Intangible Cultural Heritage Tourism Context: The Role of Residents’ Perception of Tourism Development and Emotional Solidarity

2021 ◽  
Vol 13 (3) ◽  
pp. 1369
Author(s):  
Tianning Lan ◽  
Zhiyue Zheng ◽  
Di Tian ◽  
Rui Zhang ◽  
Rob Law ◽  
...  
Keyword(s):  
Cultural Heritage ◽  
Positive Impact ◽  
Heritage Tourism ◽  
Tourism Development ◽  
Intangible Cultural Heritage ◽  
Mediating Role ◽  
Local Residents ◽  
Emotional Solidarity ◽  
Cultural Heritage Tourism

The value co-creation behavior of residents can contribute to the sustainable development of intangible cultural heritage (ICH) tourism. This paper aims to provide a theoretical framework that uses “cognition–affection–behavior” theory to explain how the two variables of tourism development perception and emotional solidarity affect the value co-creation participation behavior of the local residents in the context of intangible cultural heritage tourism while considering the mediating role of emotional solidarity. This study empirically investigates Meizhou Island in Fujian Province, China as an example by using a structural equation model (SEM). Results show that the perception of local residents toward the benefits of tourism development has a significant positive impact on their emotional solidarity and value co-creation participation behavior, whereas their perception toward the costs of tourism development has a significant negative impact. In addition, the emotional solidarity of these residents has a significant positive impact on their value co-creation participation and plays a mediating role in the relationship between the tourism development perceptions of local residents and their value co-creation participation behavior. This study has important theoretical and practical significance for the management of ICH tourist destinations.

scholarly journals Harmonization of Green Motives and Green Business Strategies towards Sustainable Development of Hospitality and Tourism Industry: Green Environmental Policies

2021 ◽  
Vol 13 (12) ◽  
pp. 6592
Author(s):  
Zahid Yousaf ◽  
Magdalena Radulescu ◽  
Crenguta Ileana Sinisi ◽  
Luminita Serbanescu ◽  
Loredana Maria Paunescu
Keyword(s):  
Sustainable Development ◽  
Structural Equation ◽  
Hotel Industry ◽  
Equation Model ◽  
Tourism Industry ◽  
Business Strategies ◽  
Mediating Role ◽  
Green Business ◽  
Hospitality And Tourism Industry

This study aims to investigate the direct impact of green motives (GM) and green business strategies (GBS) on sustainable development (SD) in the hospitality sector. It explores the direct links between GM and SD. Moreover, the mediating role of GBS between GM and SD was tested. The research relies on the stakeholders’ theory, which states that the organization’s success and future development depends on the satisfaction of stakeholders. Data were collected from 451 top managers and owners from 54 hotels (5, 4 and 3-star hotels) operating in Pakistan. Quantitative analysis including correlation, regression, confirmatory factor analysis and structural equation model techniques were used. The mediating role of GBS was assessed using the bootstrapping method. Results proved that GM and GBS enable hotel industry to achieve the targets of SD. Finding also proved that GBS act as a mediator between the GM and SD link. The hotel industry needs attention to achieve the targets of SD and customers’ inclination towards more hygienic and environmental issues after the worldwide COVID-19 pandemic situation has forced the hotel industry to adapt GBS initiated through GM. The current research articulated this upcoming issue and offered a SD model for the hotel industry.

scholarly journals The Mediating Role of Job Competence between Safety Participation and Behavioral Compliance

2021 ◽  
Vol 18 (11) ◽  
pp. 5783
Author(s):  
Jia-Ming Wang ◽  
Pin-Chao Liao ◽  
Guan-Biao Yu
Keyword(s):  
Structural Equation ◽  
Safety Management ◽  
Positive Impact ◽  
Equation Model ◽  
The Sustainable Development ◽  
Factors Affecting ◽  
Behavioral Compliance ◽  
Mediating Role ◽  
Chinese Company ◽  
Job Competence

The effective improvement of employee behavioral compliance and safety performance is an important subject related to the sustainable development of the construction industry. Based on data from a Chinese company (n = 290), this study used a partial least squares-structural equation model to clarify the relationship among safety participation, job competence, and behavioral compliance. Empirical analysis found that: (1) safety participation had a significant positive impact on employees’ behavioral compliance; and (2) job competence played a partial mediating role between safety participation and behavioral compliance. By selecting two new perspectives of safety participation and job competence, this study derived new factors affecting behavioral compliance, constructed a new theory about safety management, and conducted an in-depth discussion on improving behavioral compliance theoretically. Practically, the research put forward a new decision-making model, deconstructed the mechanism between safety participation and behavioral compliance, and provided new guiding strategies for improving employee behavioral compliance.

scholarly journals Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict

2021 ◽  
Vol 13 (8) ◽  
pp. 4513
Author(s):  
Summaira Malik ◽  
Muhammad Taqi ◽  
José Moleiro Martins ◽  
Mário Nuno Mata ◽  
João Manuel Pereira ◽  
...  
Keyword(s):  
Project Success ◽  
Negative Impact ◽  
Positive Impact ◽  
Construction Project ◽  
Project Team ◽  
Relationship Conflict ◽  
Team Members ◽  
Mediating Role ◽  
The Impact

The success of a construction project is a widely discussed topic, even today, and there exists a difference of opinion. The impact of communication and conflict on project success is an important, but least addressed, issue in literature, especially in the case of underdeveloped countries. Miscommunication and conflict not only hinder the success of a project but also may lead to conflicts. The focus of this paper was to examine the impact of communication on project success with the mediating role of conflict. By using SPSS, demographics, descriptive statistics and correlation were determined. Smart PLS version 3.0 was used for confirmatory factor analysis (CFA), internal accuracy and validity estimates, hypothesis checking and mediation testing. The results showed that formal communication has a negative impact on the success of a construction project, resulting in conflicts among project team members, whereas informal communication and communication willingness have a positive impact on project success because people tend to know each other, and trust is developed. Task, process and relationship conflicts were used as mediating variables. It was found that task conflict effects the relations positively because project team members suggest different ways to do a certain task, and, hence, project success is achieved. On the contrary, process conflict and relationship conflict have a negative impact on communication and project success. Both of these conflicts lead to miscommunication, and project success is compromised. Hence, it is the responsibility of the project manager to enhance communication among project team members and to reduce the detrimental effects of process and relationship conflict on project success.

scholarly journals Can Corporate Fairness towards Public Authorities Enhance Customer Loyalty? A Multi-Sectorial Investigation in a Developing Country

2019 ◽  
Vol 12 (1) ◽  
pp. 187 ◽  
Author(s):  
Ovidiu I. Moisescu ◽  
Oana A. Gică ◽  
Victor O. Müller ◽  
Camelia Ancuța Müller
Keyword(s):  
Developing Country ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Positive Impact ◽  
Retail Banking ◽  
Equation Modeling ◽  
Public Authorities ◽  
Banking Services ◽  
Mediating Role ◽  
Company Identification

This paper investigates how customer loyalty can be enhanced by improving customers’ perceptions of corporate fairness towards public authorities, taking into account the mediating role of customer-company identification, in a multi-sectorial context, in a developing country in Central and Eastern Europe. The investigation is conducted comparatively within four main industries (telecom services, retail banking services, dairy products and personal care products) and depicts the particular impact these perceptions have on customer loyalty in each domain, with practical implications concerning corporate social responsibility (CSR) communications. A consumer survey was designed and implemented among a sample of 1464 customers from Romania. The collected data was analyzed by means of partial least squares structural equation modeling (PLS-SEM). We found that customers’ perception of corporate fairness towards public authorities has a significant and positive impact on customer loyalty in all investigated industries, both directly and indirectly via customer-company identification, with a higher impact for services, especially for retail banking services.

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