scholarly journals Looking Abroad for Growth: A Study of International Student’s Symbolic Motivations in Attending South Korean Universities

2021 ◽  
Vol 14 (1) ◽  
pp. 213
Author(s):  
Otabek Juraev ◽  
Kiattipoom Kiatkawsin ◽  
Iroda Mukhammadieva ◽  
Ji-Hern Kim
Keyword(s):  
International Students ◽  
Population Decline ◽  
Five Dimensions ◽  
South Korean ◽  
Seeking Behavior ◽  
Prestige Seeking ◽  
Students Satisfaction ◽  
Bandwagon Effects ◽  
Korean Universities

South Korean universities have been facing student shortages to sustain their growth due to its severe population decline. The Korean government has since introduced policies to attract more international students to the country. The present study examined the prestige-seeking tendencies of international students in Korea and their influence on students’ satisfaction levels. The five dimensions of prestige-seeking behavior were adopted to help explain students’ satisfaction levels. Research samples were current and former international students in Korea. The findings reveal the quality of the education did not contribute directly to the students’ overall satisfaction level. Instead, it was hedonic elements that affected satisfaction. Moreover, status, snob, and bandwagon effects contributed significantly to the quality and hedonic motives.

Nancy Abelmann: Anthropologist, Citizen, and Thinker in/on the Global University

2018 ◽  
Vol 77 (4) ◽  
pp. 953-970
Author(s):  
Jiyeon Kang
Keyword(s):  
International Students ◽  
Asian American ◽  
Public Discourse ◽  
Symbolic Capital ◽  
Chinese International Students ◽  
Global Institutions ◽  
South Korean ◽  
Global University ◽  
The University ◽  
Korean Universities

This article discusses Nancy Abelmann's scholarship on the university and includes a new study of the South Korean media discourse on Chinese international students—a work she planned but could not undertake. Abelmann studied the university, viewing it as a window to society's particular desires and anxieties regarding the future. Her research on South Korean university students reveals their personal fervor and struggle to stay afloat amidst the country's rapid modernization and globalization. Her later work on the American university considers the struggles of Asian American and Asian international students, illuminating the new realities of a global educational market and exploring new ethics of sharing the same university. The study in the second part of this article demonstrates how South Korean universities and public discourse have attempted to “optimize” the increasing numbers of Chinese international students as financial and symbolic capital. The shift between 2001 and 2016 from maximizing to distancing shows that Korean universities were straddling a line between the desire to become global institutions and the realization that they are a second-choice destination in the global higher-education market.

scholarly journals A STUDY ON THE SATISFACTION OF KOREAN UNIVERSITIES: FOCUSING ON MONGOLIAN STUDENTS

2021 ◽  
Vol 1 (1) ◽  
pp. 24-37
Author(s):  
Enkhbold Enkhbaatar ◽  
Khongorzul Gantumur
Keyword(s):  
International Students ◽  
Foreign Students ◽  
International Student ◽  
Positive Impact ◽  
Selection Process ◽  
Student Management ◽  
University Selection ◽  
Selection Factors ◽  
Korean Universities

Abstract—This study will examine the selection factors and satisfaction of Korean universities with a focus on Mongolian international students. This study examines whether Mongolian international students' university selection factors (International student management system, Residential conditions, Student support system, Educational service quality, University awareness) have a significant effect on university satisfaction. And it examines how university satisfaction affects university choice intention. As a result of the analysis, all of the selection factors have a positive impact on university satisfaction. And university satisfaction showed a positive effect on choice intention. This study is expected to be of great help to the university selection process for foreign students who came to choose Korean universities. For that reason, universities should pay great attention to the quality of educational services and the quality of professors and teachers, and continue to manage the attraction of international students.

scholarly journals Reviewing Service Quality of UBER: Between Customer Satisfaction and Customer Expectation

2019 ◽  
Vol 7 (1) ◽  
pp. 1283-1292
Author(s):  
Valentine Siagian
Keyword(s):  
International Students ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Online Questionnaire ◽  
Five Dimensions ◽  
Customer Perception ◽  
Service Companies ◽  
Customer Expectation ◽  
Quality Dimension

This paper examines the gap between the expected service and reality from Uber’s customer perception. Service companies tend to be careful and pay more attention to their customers’ satisfaction and aim to have a good relationship to ensure their loyalty. Service quality dimension was used and applied to find the gap between customer satisfaction and customer expectation. The hypothesis was tested in the empirical study to find how service quality (with five dimensions: tangibility, reliability, responsiveness, assurance and empathy) affects customer satisfaction on using Uber service. 105 international students from Indonesia who lives in Taiwan and experienced riding with Uber in Taiwan filled out the online questionnaire. SPSS 23 was used to do the analysis. The result of F-test shows that customer satisfaction positively influenced by service quality, while t-test shows that there is improvement needed on responsiveness and empathy dimension. Rating system from Uber declares that customer satisfaction is 4.6 out of 5, this paper shows that customer satisfaction is 4.3 out of 5 from service quality dimension. Statistically this is a significant gap that needs to be filled to reach a closer gap to the expected service. This research can be done with a wider range to know more about customers’ delight on using Uber. Language barrier between customer and Uber driver could be the reason of the gap. Including Taiwanese students as respondents could be done for further research.  

scholarly journals STUDENTS SATISFACTION TOWARD INDUSTRIAL TRAINING PLACEMENT SERVICES

2020 ◽  
Vol 2 (4) ◽  
pp. 01-18
Author(s):  
Zahari Mohamed ◽  
Samihah Saad Haji Ismail ◽  
Nizamuddin Zainuddin
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Training Session ◽  
Strong Relationship ◽  
Industrial Training ◽  
Five Dimensions ◽  
The Individual ◽  
Students Satisfaction

This study was conducted to measure the effectiveness of quality management of industrial training management services by CUIC UUM. The study essentially utilizes the SERVQUAL service quality study model as a theoretical framework and the development of questionnaires. The questionnaires contained demographic information and 49 measurement items. Fieldwork was conducted from June 2014 to January 2015, i.e. the training session of the UUM’s student industry training or the respondents. The unit of analysis used is the individual, who is a UU CUIC customer. A total of 827 questions were analyzed. The results show that there is a strong relationship between the quality of service quality produced by CUIC UUM with the level of customer satisfaction. The five dimensions of service quality, namely reliability, assurance, empathy, sensitivity, and reliability as well as the role of marketing or promotion communication indicate the varying strengths of relationships in influencing customer satisfaction of service dominating organizations such as CUIC UUM.

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