scholarly journals Comparison amid the Service Quality Attributes: Pakistan Hotel Industry Analysis

2021 ◽  
Vol 4 (1) ◽  
pp. 239-247
Author(s):  
NASEEB SHAH ◽  
PROF. DR. QADAR BAKHSH BALOCH ◽  
SOURATH
Keyword(s):  
Statistical Analysis ◽  
Service Quality ◽  
Urban Areas ◽  
Hotel Industry ◽  
Quality Attributes ◽  
Capital City ◽  
Industry Analysis ◽  
Khyber Pakhtunkhwa ◽  
Actual Service ◽  
Key Factor

Study focus was to comparatively analyze the expected and actual service quality attributes in the hotel industry of Khyber Pakhtunkhwa, Punjab and Islamabad, Pakistan. Population of the study was comprised of customers/clients of different hotels/ situated at urban areas of Khyber Pakhtunkhwa (KP), Lahore, and Islamabad Capital city of Pakistan. Statistical analysis reveals that there exist significance difference amid the customers/clients of KP, Lahore, and Islamabad Pakistan on expected and actual service quality attributes. The study considered that lodging client’s/customers are the key factor in the friendliness and in up-bring the business prosperity.

scholarly journals Comparative Analysis on Service Quality &Customer Satisfaction: Empirical Evidence from Pakistan Hotel Industry

2021 ◽  
Vol 3 (2) ◽  
pp. 147-162
Author(s):  
SYED NASEEB ULLAH SHAH ◽  
DR. QADAR BAKHSH BALOCH
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Empirical Evidence ◽  
Business Performance ◽  
Service Industry ◽  
Hotel Industry ◽  
Quality Attributes ◽  
Khyber Pakhtunkhwa ◽  
Paired Samples ◽  
The Mean

The phenomenon of Quality of service, as the degree of excellence at an acceptable price, has gained a pivotal place in the success or failure of a business or gaining and maintaining customer satisfaction over the years. The research study aimedto compare the mean score of KPK, Punjab and Islamabad hotel customer’s mean score and to recommend strategies for improving managerial efficiency and operational effectiveness in improvising and sustaining service quality so as to gain and sustain customer satisfaction and brand loyalty. The population included hotels having restaurants and living accommodation both, and stratified on the bases of geography located in selected cities of Khyber Pakhtunkhwa, Islamabad and Lahore. The sample of hotel , worked out on the bases of 10hotels from each location and 20 customers from each hotel, comprises of 60 hotels and 1200 customers from Khyber Pakhtunkhwa, and 20 hotels and 400 customers forum Islamabad and Lahore . The paired samples t-test used to compare the mean score difference about the customers of KPK, Punjab and Islamabad Pakistan found that there is significance difference between the mean score of Punjab and KPK customers on service quality attributes. The mean score of Punjab customers is and Islamabad customers are found that there is significance difference between the mean score for Punjab and customers on service quality attributes. The research contributes theoretically and practically to the Hotel service industry and customer satisfaction in Pakistan which is supported by the empirical evidence and would help the Pakistan’s Hotel industry to improve its business performance through improving their service quality and adding in to their customer satisfaction.

scholarly journals Innovation in Health Insurance: Service Quality as a Key Factor

2014 ◽  
Vol 3 (12) ◽  
Author(s):  
Manish Joshi ◽  
Dr. Navindra Kumar Totala
Keyword(s):  
Quality Of Service ◽  
Health Insurance ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Service Sector ◽  
Quality Attributes ◽  
Financial Service ◽  
Healthcare Sector ◽  
Key Factor

Service quality can be regarded as one of the critical success factors that influence service sector organizations. Quality of service has been revealed to be the key factor in search for sustainable competitive advantage, differentiation and excellence in the service sector. Service based organizations have to continuously improve both the perception and realities of the quality of service. In this world of changing dynamics, the service sector organizations have to develop new strategies that would satisfy the ever increasing customer needs regarding service quality. The relationship, however, between the service quality and satisfaction is sometimes, debatable, still, the importance and significance of service quality cannot be ignored. In recent years health insurance has been treated as growing and lucrative business in financial service sector both in the developed and the developing countries. It is imperative for the health insurance stakeholders to focus on quality attributes. It can be viewed that health insurance companies can differentiate themselves from competitors by providing high quality service which can lead to higher consumer satisfaction. Taking health insurance as a growing financial service sector in developing economy like India, the framework of this paper attempts to conceptualize and explore the essential quality attributes of health insurance services on various dimensions. It attempts to identify some of the relevant service quality attributes that has impact on customer-satisfaction focusing on the Indian healthcare sector. The purpose of the present research is to identify the various quality attributes based on comprehensive compilation of literature and further to propose a conceptual framework of service quality for health care insurance based on the review of literature.

The Effects of Exercise Commitment Facilitated by Service Quality of Smartphone Exercise Applications on Continued Exercise Intention

2019 ◽  
Vol 118 (1) ◽  
pp. 14-19
Author(s):  
Boo-Gil Seok ◽  
Hyun-Suk Park
Keyword(s):  
College Students ◽  
Factor Analysis ◽  
Regression Analysis ◽  
Statistical Analysis ◽  
Correlation Analysis ◽  
Service Quality ◽  
Frequency Analysis ◽  
Primary Data ◽  
Exercise Intention

Background/Objectives: The purpose of this study is to examine the effects of exercise commitment facilitated by service quality of smartphone exercise Apps on continued exercise intention and provide primary data for developing and/or improving smartphone exercise Apps. Methods/Statistical analysis: A questionnaire survey was conducted amongst college students who have experiences in using exercise App(s) and regularly exercise. The questionnaire is composed of four parts asking about service quality, exercise commitment, continued exercise intention, which were measured with a 5-point Likert Scale, and demographics. Frequency analysis, factor analysis, correlation analysis, and regression analysis were carried out to analyze the obtained data with PASW 18.0.

The benefits of applied research: 37 years of discoveries, adaptations and solutions

2015 ◽  
pp. 209-216 ◽  
Author(s):  
Eduardo P. Borges ◽  
Mário L. Lopes ◽  
Claudemir Bernardino ◽  
Alexandre Godoy ◽  
Fernando E. Ré ◽  
...  
Keyword(s):  
Mitochondrial Dna ◽  
Statistical Analysis ◽  
Applied Research ◽  
Sugar Production ◽  
Industrial Fermentation ◽  
Yeast Strains ◽  
Aconitic Acid ◽  
Key Factor ◽  
Cane Quality ◽  
Dry Substance

The authors’ work started in fermentation in 1977 and in the 1980’s into sugar production and cane quality. Statistical analysis was a key factor for the success of improving yield in ethanol and sugar production as well as cane quality. Adaption of methods for industrial laboratories also was very important in relation to yield and in reduction of sugar losses in the factory. Methodologies to measure sugar losses occurring through degradation in the factory (evaporation) using ion chromatography and dry substance content with a digital density meter were adapted. The fermentation yield improved from 75% in 1977 to 92% in 2014, which was possible by adapting methods for live bacterial counting within 20 min, and by controlling contamination using antimicrobial products through research in the laboratory and the industry. Since 1990 yeasts for industrial fermentation were selected by karyotyping analysis of the nuclear chromosomes and in the last seven years based on mitochondrial DNA. The last technique made the “Process Driven Selection” possible, i.e. one or several yeast strains which fit each distillery. Floc formation in carbonated beverages is not only due to the Indicator Value (discovery by SPRI research group) but also to aconitic acid and calcium under Brazilian conditions.

The City of Oslo in Jan Erik Vold’s Poems

2021 ◽  
Vol 66 (1) ◽  
pp. 219-230
Author(s):  
Raluca-Daniela Duinea
Keyword(s):  
Cultural Identity ◽  
Urban Areas ◽  
Social Criticism ◽  
Capital City ◽  
Urban Landscapes ◽  
Reading Technique ◽  
Social Critical ◽  
The 1960S ◽  
The City ◽  
Selection Of

"The City of Oslo in Jan Erik Vold’s Poems. The aim of this paper is to examine, from a cultural and social perspective, the Norwegian urban areas and everyday situations in Jan Erik Vold’s (b. 1939) poems. Our close-reading technique reveals important social aspects, different places and streets, located in the capital city of Norway, Oslo. These urban poems written by the contemporary Norwegian poet Jan Erik Vold contribute to the reconstruction of a new Norwegian cultural identity as it is reflected in a selection of poems taken from Mor Godhjertas glade versjon. Ja (Mother Goodhearted’s Happy Version. Yes, 1968), followed by the poet’s wanderings in the city of Oslo in En som het Abel Ek (One Named Abel Ek, 1988), and concluding with his bitter social criticism in Elg (Moose, 1989) and IKKE. Skillingstrykk fra nittitallet (Not: Broadsides from the Nineties, 1993). Vold’s urban poems emphasise the transition from nyenkle (new simple), friendly and descriptive poems which present closely the city of Oslo on foot, to short, political and social critical poems from the 90s. Thus, it is of great importance to traverse various urban ‘landscapes’ in different periods of time, beginning with the 1960s, followed by the 80s and the 90s. Keywords: Jan Erik Vold, urban poems, social criticism, Norwegian urban areas, the city of Oslo "

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