Comparison amid the Service Quality Attributes: Pakistan Hotel Industry Analysis

Study focus was to comparatively analyze the expected and actual service quality attributes in the hotel industry of Khyber Pakhtunkhwa, Punjab and Islamabad, Pakistan. Population of the study was comprised of customers/clients of different hotels/ situated at urban areas of Khyber Pakhtunkhwa (KP), Lahore, and Islamabad Capital city of Pakistan. Statistical analysis reveals that there exist significance difference amid the customers/clients of KP, Lahore, and Islamabad Pakistan on expected and actual service quality attributes. The study considered that lodging client’s/customers are the key factor in the friendliness and in up-bring the business prosperity.

Research on Robust and Efficient Approach for Extreme Mooring Tension Estimation for FLNG and FOWT

Offshore floating production units such as FPSO, FLNG, etc. are stationed at operation sites for many years without stopping operation. The mooring systems are provided as permanent positioning system for the floaters and are designed based on conditions that normally assume way longer than their actual service life. The offshore industry, nevertheless, has experienced higher than expected failure rates of mooring systems in the past. [1] Therefore, more robust and pertinent design requirements are desired. On the other hand, while operators demand more reliable design procedures, mooring analysis needs to be performed for numerous load cases on actual projects, which require enormous cost and resources for simulation and analysis. This has resulted in the need by the industry for more efficient mooring analysis procedures while maintaining the required safety.

Mengelola Kualitas dalam Perusahaan Jasa

In a Higly Competitive era, every company must give full attention to quality, becouse qualityhas a elose relationship with customer satisfaction and quality proviels an incentives to customer to establish strong ties with the company. In the long trem the company needs of understand the expectation and needs of customers to improve customer satisfaction, which the company shouldbe able to maximize the customer experience the fun and minimize the customer experience. One approach that can be used is to approach the quality of service that bluids on two mayor factor is customer perceotion of service received by actual service ecpected measurement of quality of service as very important for company, becouse it is useful to measure the gap between customer expectation and perception about the service provided by the company. Quality management frame work is considered important especially to assess and manage the quality of service.

Aging of Cross-Linked Polyethylene Insulation Cable Lines

Preference is given to cable lines with cross-linked polyethylene insulation in electrical networks with a nominal voltage of 10 kV during reconstruction of existing and construction of new industrial enterprises. The standard service life of such cables is at least 30 years (subject to the conditions of storage, transportation, installation and operation), and the actual one is determined by the technical condition of the cable. The service life of a cable line depends on the state of its insulation, the aging of which occurs under the influence of several factors. Conventionally, all factors influencing one or another degree on the cable insulation resource can be divided into thermal, electromagnetic, climatic, mechanical and operational. The most significant reason for the insulation aging is high temperature, which accelerates the reaction of thermo-oxidative destruction, during which high-molecular polymer compounds decompose. In fact, cables are operated at temperatures below the long-term permissible values, and, therefore, the aging of the insulation is slower, and the actual service life will be longer than the standard. At present, condition of the insulation is monitored with the use of high voltage tests related to destructive testing methods. When designing and operating cable lines, it is necessary to estimate the duration of the actual service life under various operating conditions. In theory, there are several expressions for calculating the service life of a cable line when exposed to temperature, humidity, electric field and aggressive environments, but all of them are not applicable in practice due to the presence of a large number of coefficients whose values are unknown. The paper presents an analytical expression obtained for determining the service life of power electric cables, taking into account the aging of the insulation under the influence of temperature and electric field.

Structural diagnostics and structural analysis of precast concrete building

The aim of this paper was to estimate further service possibilities of precast concrete structure. It was necessary to remain basic reliability conditions for actual service conditions. To reach this goal a complex experimental diagnostics and structural analysis was applied. On the basis of these methods construction arrangements recommendations were defined.

Case Article–Stickley Adhesives

A two-part case study is presented that integrates several operations management topics while addressing service applications. The case describes a globally dispersed service system provided to new and existing customers of an adhesives manufacturer. The firm wishes to centralize the service that is offered to customers in six regions. Part A of the case study asks students to determine capacity requirements using a simulation that mimics the centralized system, in particular with consideration of the variation in both demand and service activity times. Part B of the case study, positioned one year later, describes problems associated with the new system and asks students to apply Lean methods to improve the service. The case study was inspired by an actual service system at an adhesives company, but details have been fictionalized to create a better educational experience for students.

Service quality assessment model for academic libraries

Purpose The purpose of this paper is to develop a service quality assessment model for academic libraries using SERVQUAL and validate the model surveying teachers, students and researchers. Design/methodology/approach A model was developed, including 28 statements of five dimensions using the SERVQUAL instrument. It incorporated three segments, i.e. minimum service expectation, desired service expectation and actual service performance with a seven-point Likert scale. The minimum service expectation and desired service expectation appear at both ends of the tolerance zone, which represents the range of satisfactory service performance. A performance level upper tolerance zone could delight users, or service performance below the tolerance zone would cause dissatisfaction. A survey was conducted among 552 respondents from ten private university libraries of Bangladesh to validate the model. Findings Several statistical methods like Cronbach’s alpha (0.986), Bartlett’s test (0.001), rotation sums of squared loadings (74.26) in factor analysis, item loading (0.671‐0.839), commonalities (0.579‐0.859), Kaiser–Meyer–Olkin value (0.971), construct reliability (0.862‐0.910) and AVE value (0.510‐0.660) supported reliability and validity of the model. The actual service performance of all dimensions existed within the tolerance zone of the respective dimensions. Besides, the overall service performance (5.11) resided within the tolerance zone (4.73‐5.84), indicating the users were satisfied with the service provided by their libraries. Originality/value The model was developed in the current context of university libraries, which produced appropriate results. It will prompt further research on service quality assessment in academic libraries globally.

Influence of normalizing and tempering temperatures on the creep properties of P92 steel

P92 steel is used as a piping material in ultra super critical power plants that can be operated at steam temperatures up to 650°C. The changes in the martensitic microstructure of P92 steel must be evaluated thoroughly before it is put into actual service. In this study, indigenously developed P92 steel was used. The steel was subjected to normalizing and tempering heat treatments in the range of 1,040–1,060°C and 740–780°C. The changes in the microstructure were evaluated and creep-rupture properties were studied at test temperatures of 600 and 650°C. Although normalizing temperatures influenced the microstructure and creep strength marginally, the change in tempering temperatures led to significant changes. The creep rupture strength at 600°C was influenced largely by the changes in the dislocation substructure, while the precipitation of Laves phases was a significant observation made for 650°C test temperature. Proposed mechanisms for the microstructural evolution and its consequences on the rupture life are discussed in this study.

The GAP Model of e-Government Service in Thailand e-Tourism

The objectives of this research were to develop service quality factors for Thailand’s e-Tourism provided by the government. This was done using Thai tourists as the samples who have used Thailand’s e-Tourism service to find out service quality using a total of 385 samples and determining the confidence level at 95 percent. The tool used for data collection was a service quality questionnaire for Thailand’s e-Tourism provided by the government. The confidence level for the whole research effort was 0.856 and the confidence level for each question was in the range 0.824-0.926. The statistics used in the data analysis included confidence test, frequency distribution, percentage, mean, standard deviation, coefficient of dispersion, skewness, kurtosis, exploratory factor analysis (EFA), and confirmatory factor analysis (CFA). The results of the study showed that the exploratory factor analysis of the expectations and actual service received gave five factors (KMO = 0.789). Those indicators were not different from the theoretical models obtained from the confirmatory factor analysis. The five factors included 1) Tangibles, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy. The factors’ indicators are not different from the theoretical models. The researchers have modified the component of the second confirmatory factor analysis (S-CFA) model to check the construct validity of the scale after modifying the component and found Chi Square = 220.734, df = 165, P = 0.002, Chi Square/df = 1.338, GFI = 0.913, AGFI = 0.878, CFI = 0.980, (RMR) = 0.018, and RMSEA = 0.040. This indicates that expectation for service, and actual service received, which affect user satisfaction, can create users’ loyalty. This results in the analytical model for the service quality component for Thailand’s e-Tourism provided by the government matching the empirical data

Transfer of Hydrophobicity of Polymeric Insulators for Various Pollution Severities

Polymeric insulators exhibit good performance under polluted conditions due to the unique property of hydrophobicity. However, the flashover of insulators occurs due to the development of leakage current under severe contamination. The initially hydrophobic surface of the insulator is lost when exposed to electric discharges or pollution. It is, therefore, necessary to understand the performance of insulators for different pollution severities when placed in actual service environment. The surface of the polymer insulator gets deteriorated as it ages but during the initial period of aging it is said that hydrophobicity exists even under polluted condition. This phenomenon is called hydrophobicity transfer. In this aspect, this work is carried out on polluted polymer insulators to understand whether hydrophobicity transfer occurs for various pollution severities. The experimental investigation was carried out to understand whether hydrophobicity persists for the lower thickness (<1mm) and 1mm coating of polymeric insulators. The results of the experiments are discussed in this paper. It can be observed from the results that conductivity rises to a higher value for a thickness of 1mm coating and an increase in the conductivity is not significant for less than 1mm coating. Based on the results it can be concluded that the hydrophobicity transfer may not occur for a higher thickness of pollution.