scholarly journals Analysis of the operation processes and application of optimization tools to improve the productivity of operations in an Automotive Service Center

Author(s):  
Ana Delia Marcial-Olalde ◽  
Oscar Enrique García-Duarte

The management of operations in any business unit has been a fundamental element that contributes to increasing its productivity. In order to establish improvement action plans that contribute to generating more efficient operations that improve productivity and the quality of the service provided, it is important to understand how these operations are carried out and the productive factors that intervene to optimize them within organizations. This article shows an analysis on the analysis of operations in an automotive service center, through a study of times carried out on the technical staff of the center, identifying productive and unproductive times, making an analysis of the sequence of operations, identifying operations that represent bottlenecks in the process, as well as the elements available to the staff to carry out their work. An analysis will be carried out of the work carried out in accordance with the repair orders entered at the service center from receipt to delivery, so that an opportunity area is established in the processes that are carried out to generate improvements that contribute to optimization of the resources.

2011 ◽  
Vol 7 (1) ◽  
pp. 29-40 ◽  
Author(s):  
Lorena Candice de Araújo Andrade ◽  
Ellen Silvia Ramos Amaral ◽  
Nataluzo Balbino da Silva ◽  
Helder Lima de Queiroz

The pirarucu counting method is a simplified stock assessment that has been used as the main parameter for establishing the annual fishing quotas in the management system of the Mamirauá and Amanã Reserves. In spite of the method’s directness, considering the recent expansion of managed fisheries, we cannot confirm that the counters thoroughly obey the original methodology. There is a concern of a technical nature, as the results of the counts directly influence the fishing quotas, and the lack of technical supervision or the inadequate application of the method are factors that can compromise the management system as a whole. This study aims to assess the counts that took place in six fishing environments of the Jarauá Sector, Mamirauá Reserve, and in four fishing environments of the area of the Pantaleão Fishing Agreement Complex, Amanã Reserve. We verified the consistency of the information resulting from the count, presented to the technical staff. To do this, we conducted recounts of juvenile and adult pirarucus in the same environments. In the Jarauá Sector we found significant differences in the counting results from Samaumerinha do Tucuxi and Curuçá do Centro. In Comprido do Maciel we found differences regarding the number of counted areas. In the sampled environments from the Pantaleão region we did not find significant differences between the counts. The results highlight the importance of creating assessment mechanisms for the counts, for the purpose of preventing possible alterations in the results that might influence the fishing quotas without a biological reason for justifying such quotas.


BJS Open ◽  
2021 ◽  
Vol 5 (Supplement_1) ◽  
Author(s):  
Chan Hee Koh ◽  
Nicolai Gruner-Hegge ◽  
Dancho Ignatov ◽  
Aneesul Shakir ◽  
Chan Hee Koh

Abstract Introduction The international consensus statement on perioperative management of anaemia advises that patients with haemoglobin (Hb) <130 be treated before undergoing elective operations. The advantages include reduced risk of acute kidney injuries, infections and transfusions, and quicker recovery. Methods Data was collected prospectively from 127 consecutive patients undergoing elective arthroplasties at Hinchingbrooke hospital. Baseline compliance with the consensus statement was first assessed in May 2018, and the results presented at a clinical governance meeting. Departmental action plans included early identification of anaemia and treatment to Hb 130, delaying operations where necessary. We then reassessed compliance in May 2019. Results There was a statistically significant change in practice (p = 0.036). The proportion of patients undergoing arthroplasties despite Hb < 130 reduced from 38% to 21%. Those operated with Hb < 120 decreased from 14% to 0%. The proportion of preoperative anaemias that were appropriately investigated during preoperative assessment increased from 11% to 80% (p < 0.001). The increase in attempted treatment of preoperative anaemia prior to surgery however was not significant (7% vs 20%; p = 0.279). Discussion Implementation of departmental action plans resulted in substantial improvements to clinical practice. For those that underwent arthroplasties despite mild preoperative anaemia, it may have been felt that delays in improvement to quality of life for treatment may be unacceptable, or the causes (e.g. chronic disease) difficult to treat. Further action plans should involve even earlier identification of anaemia, involving primary care at the point of referral.


2018 ◽  
Vol 27 (8) ◽  
pp. 2157-2164 ◽  
Author(s):  
Ivam Freire da Silva-Júnior ◽  
Andréia Drawanz Hartwig ◽  
Giulia Tarquinio Demarco ◽  
Vanessa Müller Stüermer ◽  
Gisele Scobernatti ◽  
...  

Dementia ◽  
2016 ◽  
Vol 18 (1) ◽  
pp. 190-209 ◽  
Author(s):  
Anthony Scerri ◽  
Anthea Innes ◽  
Charles Scerri

The quality of care of persons with dementia in hospitals is not optimal and can be challenging. Moreover, staff may find difficulty in translating what they have learned during training into practice. This paper report the development and evaluation of a set of workshops using an appreciative inquiry approach to implement person-centred dementia care in two hospital wards. Staff worked collaboratively to develop a ward vision and to implement a number of action plans. Using appreciative inquiry approach, staff attitudes towards persons with dementia improved, inter-professional collaboration was enhanced and small changes in staff practices were noted. Dementia care in hospitals can be enhanced by empowering staff to take small but concrete actions after they engage in appreciative inquiry workshops, during which they are listened to and appreciated for what they can contribute.


2014 ◽  
Vol 2 (1) ◽  
pp. 84-96 ◽  
Author(s):  
Ed Galloway ◽  
Cassandra DellaCorte

During the Fall 2013 academic semester at the University of Pittsburgh, two undergraduate history majors performed a Wikipedia internship in the University Library System’s Archives Service Center and Special Collections Department. The purpose was to enhance the discoverability of Pitt’s digital collections and finding aids by creating links from Wikipedia articles to relevant content held by the library’s specialized collection units as well as to generally improve the quality of articles by adding additional information. By editing nearly 100 articles in Wikipedia, the interns developed their own effective strategies to perform this work and learned how to use and edit Wikipedia efficiently, how to navigate library resources effectively, how to decide what types of content would be valuable to add, and how to present new and respectable information. As a result, usage of Pitt’s online digitized collections and finding aids appears to have increased.


2019 ◽  
Vol 13 (1) ◽  
pp. 25-29
Author(s):  
Roland Valkó ◽  
Andrea Olsovszkyné Némedi, Ph.D.

Nowadays, the existence of a business unit and the fact of the purchasing process are not enough by themselves to understand the consumer behaviour. Customers don’t only have different preferences, but they are also critical, with higher and higher expectations. To understand all of these we carried out studies in the fully transformed SPAR supermarket in Kaposvár in 2016 and 2017. Our aimed to completely come to know the effect that this renewed supermarket has on its customers. During we research the first pillar that determines the main aspects of choosing a shop and customer satisfaction.  We mapped every inch of the shop by observations based on predefined criteria. We were exposed to direct communication with numerous consumers that helped me further to enlighten the strong and weak points of the shop.  The first impression and all the information coming from direct experience had positive effect thanks to the reopening. When the business unit became more and more cognoscible, more and more difficulties and also positive experiences surfaced due to carrying out both purchasing process and specific researches as well. The observations supported the result of the surveying because amongst 159 customers the closeness of the shop and habit primarily dominated as the main factors when choosing a shop, besides the nice and fresh appearance. After the formerly mentioned come the prices and the importance of the quality of the products, in different order. Concerning the modernized supermarket, customers expressed either their satisfaction and loyalty or their dissatisfaction. However, by applying the Homburg-Stock employee satisfaction-loyalty matrix on the customers We founded that more than 80% of the responders are satisfied with the shop and 40% of the consumers confirmed their loyalty. Still, in order for the customer to form a certain degree of loyalty towards a product or a shop, the customer first have to be satisfied and the satisfaction has to be maintained. Over time the expectation and longing subside giving space to the routine and the monotonous circulation of customers that need to be resolved by the marketing tools of the supermarket.    


Rheumatology ◽  
2020 ◽  
Vol 59 (Supplement_2) ◽  
Author(s):  
Elena J Papadopoulos ◽  
Antoni Chan ◽  
Kathryn Rigler ◽  
Avaish Kachwaha ◽  
Jessica Gunn ◽  
...  

Abstract Background NICE guidelines (NG65) for diagnosis and management of spondyloarthritis (SpA) in over 16s provide evidence-based recommendations for provision of care and services for patients, with an aim to improving quality of care. There often appears to be misdiagnosis/under diagnosis of psoriatic arthritis (PsA), as well as unmet needs of achieving treatment to target and low disease activity. Our objective was to audit our PsA service against the guidelines to benchmark current service provision compared to the National recommendations, highlighting potential key areas to improve quality of SpA and PsA patient care and enable service development including our new electronic patient pathway. Methods The NICE baseline assessment tool was used to audit 100 patients diagnosed with PsA, attending the outpatient rheumatology clinic between 2017-2019. The mean age was 54, with a 3:2 female to male ratio. 30% of patients included were on a biologic disease modifying anti-rheumatic drug (bDMARD). Data was collected from clinic letters/medical/physiotherapy records. Data was collated to identify areas of compliance of our service against the guidelines, with the key outcomes scrutinised being assessment and diagnosis, imaging, information and support, pharmacological management and long-term condition management. Results 78% of patients with PsA had documentation of meeting the CASPAR or peripheral ASAS Criteria. 83% of patients who had symptomatic hands/feet obtained X-rays, and 82% had imaging of other peripheral or axial sites. 58% of patients with PsA had documented evidence of having received information on PsA. Out of 100% of patients that were started on a conventional synthetic DMARD (csDMARD), 83% that were on monotherapy were escalated to either an additional csDMARD or a bDMARD. Largely by month 3 the csDMARD was switched or the patient started combination therapy, in comparison to those that started a bDMARD which occurred largely around month 6. 100% of patients had access to flare management advice and flare clinic, but only 30% had documented discussions about cardiovascular (CV) and skin cancer risks on anti-TNF therapy. Subsequent action plans for service improvement included: a best practice pathway developed on the electronic patient records (EPR), including the CASPAR and ASAS criteria, the Group for Research and Assessment of Psoriasis (GRAPPA) 6 domains of PsA, CV and skin cancer risk. All patients are seen in the Nurse/therapist led education sessions for information on the disease. Conclusion Performing an audit of patients against the NG65 guidelines ensured that we were using real-world data to benchmark our service, enabling robust action plans to be developed to address low compliance areas. Consequently, the audit allowed us to justify changing and developing the service for improved patient care. Disclosures E.J. Papadopoulos: Other; Paid work with Novartis Pharmaceuticals. A. Chan: Member of speakers’ bureau; Novartis, Celgene, Janssen, Sanofi. Other; Advisory Board for: Novartis, Celgene, Lilly. K. Rigler: Other; aid work for Novartis Pharmaceuticals. A. Kachwaha: None. J. Gunn: None. N. Zabbey: None. E. Walsh: None.


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