scholarly journals Service Design Inputs for Hotel Businesses

2019 ◽  
Vol 8 (4) ◽  
pp. 1532-1537
Keyword(s):  
Quality Management ◽  
Random Sampling ◽  
Exploratory Study ◽  
Point Of View ◽  
Service Organizations ◽  
Management Systems ◽  
Primary Data ◽  
Quality Management Systems ◽  
Systematic Random Sampling ◽  
Structured Questionnaire

The essential of quality management in business cannot be ignored. The quality is very important parameter of any business whether it is manufacturing or service organizations. Components of quality management systems are the essential indicators for the organizations. The present paper emphasized on the quality management systems of selected hotels, thus the study compared the different operations’ dimensions with respect to quality management systems. The SERVQUAL technique has been applied in the study to know the gap between the expectations and experiences from the point of view of the visitors or customers for each of the hotels. Exploratory study has been carried with systematic random sampling and primary data. Further ANOVA was applied to test the different hypothesis. . This study organized around five hotels in Cachar District of Assam and an attempt has been made to understand the expectations and experience of the customers (guests/tourists) and also provided a structured questionnaire which if filled by the guests/tourists will help the management get a clear picture of the lacuna in their services, if there is any, in order to be corrected and made better for future ventures.

scholarly journals Problems and prospects of development and application of risk management software from point of view of quality management systems

2020 ◽  
pp. 27-32
Author(s):  
E. S. Ryaryaeva ◽  
◽  
A. V. Agapov ◽  
Keyword(s):  
Risk Management ◽  
Quality Management ◽  
Market Research ◽  
Point Of View ◽  
Management Systems ◽  
User Requirements ◽  
Quality Management Systems ◽  
Management Software ◽  
Advantages And Disadvantages ◽  
Characteristic Features

The article deals with the development and application of software (software) «Solomka» for risk management of quality management systems (QMS). The problems and prospects of its application from the standpoint of management systems are highlighted. This topic will be of interest to specialists in the field of standardization and certification. The characteristic features of the application of the process and risk-oriented approaches in the construction and maintenance of management systems are highlighted and described. This article provides an analysis of user requirements for QMS risk management software, as well as a market research of proposals for similar software with a description of the advantages and disadvantages of each. This article provides an analysis of user requirements for QMS risk management software, as well as a market research of proposals for similar software with a description of the advantages and disadvantages of each. As a result of the work, the terms of reference for the development of software for risk management of QMS processes were substantiated, and user requirements for software were identified

scholarly journals Life Cycle of Quality Management System in Organizations

2017 ◽  
Author(s):  
Aleksandra Živaljević ◽  
Vuk Bevanda ◽  
Dragana Trifunović
Keyword(s):  
Life Cycle ◽  
Quality Management ◽  
Confidence Interval ◽  
Quality Management System ◽  
Iso 9001 ◽  
Management Systems ◽  
Mature Stage ◽  
Quality Management Systems ◽  
Significant Difference ◽  
Structured Questionnaire

Considering that some organizations implemented the ISO 9001 standard more than 25 years ago, while othersdid it a while ago, some quality management systems (QMS) are older than others. This fact led authors to question whether there are differences between long and recently implemented quality management systems. Is there a pattern that QMS follows in its aging that could be considered as a life cycle of QMS? From October 2013 to June 2014, authors have conducted a survey in 186 certified companies using structured questionnaire in order to learn whether there was a significant difference between long and recently implemented QMSs.Collected data were processed using the ANOVA test with a confidence interval of 95%, i.e., α=0.05.Results show that there is a difference between quality management systems in the mature stage and those recently implemented. However, research pointed out two facts. First,34.41% of all surveyed companies apply QMS partially and have virtual QMS that has no purpose of improving business performances but only the purpose ofmaintaining the company’s certificate. Second, in companies that apply QMS fully, the frequency of all processes (which are elements of QMS) decreases in the first seven years of implementation, while after that period it begins to increase. Also, the paper describes indicators for determining companies which partially apply QMS.

scholarly journals The effectiveness of quality management systems in project management : the case of Transnet Group Capital

2021 ◽  
Author(s):  
◽  
Duduzile Emmah Kumalo
Keyword(s):  
Quality Management ◽  
Gender Equity ◽  
Secondary Data ◽  
Management Systems ◽  
Primary Data ◽  
Infrastructure Development ◽  
Cross Sectional ◽  
Quality Management Systems ◽  
Business Goals ◽  
The Impact

Transnet’s infrastructure development projects foster economic growth through the country’s ports, pipelines, and rail networks expansion and modernisation. To this end, Transnet has taken up several capital expansion projects across all its operating divisions to develop and expand its infrastructure. However, the reported figures on compensation events in rail project execution, comprising defects and double handling was found to be notably high. The study aimed to assess the effectiveness of project quality management systems within the life cycle of projects implemented by Transnet Group Capital. The study was cross sectional in nature and a quantitative research design was adopted involving both primary and secondary research. A questionnaire was used to collect primary data based on a stratified random sampling technique. The data was collected at Transnet Group Capital (TGC). The statistical programme, SPSS version 26.0 was used to analyse data. The secondary data was obtained from TGC management information systems (Primavera databases), wherein a repository of the required documentation is maintained. The secondary data was analysed using quantitative content analysis. It was found that gender parity has not been achieved throughout all the disciplines. Overall, women’s representation remains lower than men. On a positive note, Transnet Group Capital projects are selected in line with business goals. This further confirms that the projects are subjected to an independent Gate Review as specified in the Project Lifecycle Process methodology and as per the project’s classification outcome. Findings indicate that the end users are not consulted throughout the construction processes and project timelines are prolonged. This is coupled by an unclear scope which is not adequately communicated to all stakeholders, incapacitated project managers, as well as lack of quality assurance and control processes. The document analysis presented the impact of compensation events at an average of 4% of the contract value. These findings give Transnet Group Capital a reason to improve their project execution and the monitoring process. The study recommends that gender equity be prioritised. There should be agreements on the expected outcomes of the project to allow each milestone of the project to stay on target. An emphasis of core values is also necessary to transcend differences in culture. There is a need to institutionalise quality awareness and to implement a risk mitigation plan.

Quality management in medical laboratories

2010 ◽  
Vol 30 (02) ◽  
pp. 55-62
Author(s):  
M. Fritzer-Szekeres
Keyword(s):  
Quality Management ◽  
Medical Laboratory ◽  
Management Systems ◽  
The European Union ◽  
Quality Management Systems ◽  
Iso 17025 ◽  
Iso 15189 ◽  
Medical Laboratories ◽  
Systems Quality ◽  
Standard Iso 15189

SummaryDuring the 20th century understanding for quality has changed and international and national requirements for quality have been published. Therefore also medical branches started to establish quality management systems. Quality assurance has always been important for medical laboratories. Certification according to the standard ISO 9001 and accreditation according to the standard ISO 17025 have been the proof of fulfilling quality requirements. The relatively new standard ISO 15189 is the first standard for medical laboratories. This standard includes technical and management requirements for the medical laboratory. The main focus is the proof of competence within the personnel. As this standard is accepted throughout the European Union an increase in accreditations of medical laboratories is predictable.

REGULARITIES OF THE PREPARATION OF RUSSIAN ENTERPRISES FOR CERTIFICATION OF COMPLIANCE WITH ISO 9000 SERIES

2019 ◽  
Vol 6 (3) ◽  
pp. 54-60
Author(s):  
Mikhail Jurievich Rudiuk ◽  
Anastasiia Vladislavovna Gerasimova ◽  
Ekaterina Mikhailovna Pomozova
Keyword(s):  
Quality Management ◽  
Iso 9000 ◽  
World Market ◽  
Practical Significance ◽  
Management Systems ◽  
Quality Management Systems ◽  
Strict Adherence ◽  
The World ◽  
Legislative Framework ◽  
Current Stage

The authors' task was to analyze the development of quality management systems at the current stage in Russia, as well as at the previous stage in the USSR. As a result, we came to the conclusion that the factors stimulating the implementation of ISO 9000 standards are the need to promote products on the world market, as well as the possibility of receiving orders from the state. In the future, strict adherence to these standards will allow enterprises to significantly reduce the likelihood of lawsuits from consumers, which is important in the context of the development of the legislative framework and increased control over the business. The practical significance of the article is the possibility of familiarizing management and personnel with quality services, whose task is to prepare for certification for compliance with ISO 9000 standards in how this process took place in other companies. The originality of this work is to summarize the experience of implementation of ISO 9000 standards at enterprises and to analyze the factors contributing to or hindering this process.

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