scholarly journals Design and Development of an Incident Reporting Mobile Application

2019 ◽  
Vol 7 (1) ◽  
pp. 1725-1736
Author(s):  
Jan Peter Bulusan ◽  
Bradd Melton Cabaluna ◽  
Daniel John Macaraig ◽  
Abner Cruz
Keyword(s):  
Mobile Application ◽  
End Users ◽  
Ease Of Use ◽  
Positioning Systems ◽  
Incident Type ◽  
Emergency Situations ◽  
Medical Facilities ◽  
Other Information ◽  
Specific Incident ◽  
Telephone Calls

Introduction: Reporting actual incidents through short messaging systems and telephone calls are tedious, prone to errors and misinterpretations. Developing a mobile application that can be utilized to transmit incident type, location, and images among other details can provide assistance in emergency situations.  Methods: The software development method followed in this study was the prototyping model, where initial versions of the software were shown to the end users for it to be refined to their needs. The target users of the mobile application are a group of 38 Adventist motorcycle riders from Silang, Cavite, Philippines who are trained to be first responders. Interviews with end users and benchmarking on related systems were conducted to meet results.  Results: The end users’ feedback on the developed application can be summarized as having high accuracy, less prone to errors, and ease-of-use. Through Global Positioning Systems available on modern smart phones, reporting a specific incident location can be as accurate as within five meters. The report receiver can view the location in a map. Minimizing text entry and utilizing control elements not only improve reporting time but also reduce chances of committing errors. Further, the application can provide map location and contact information of the emergency facilities near the incident site. Reported information is also centrally stored for references to improve response processes.  Discussion: Once substantial data is gathered from this system, it can be data-mined to predict possible hotspots, peak times and other information on the occurrences of incidents. To implement the system to a larger geographical territory, the proponents suggest employing artificial intelligence which can automatically identify and request help from the nearest possible medical facilities.

Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application

2020 ◽  
Vol 5 (1) ◽  
pp. 123
Author(s):  
Nor Hayati Kassim ◽  
Norlina Mohamed Noor ◽  
Jati Kasuma ◽  
Juliza Saleh ◽  
Ceaser Dealwis ◽  
...  
Keyword(s):  
Job Performance ◽  
Technology Acceptance ◽  
Mobile Applications ◽  
Mobile Application ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Maximum Efficiency ◽  
Perceived Ease Of Use ◽  
Positive Attitudes ◽  
Willingness To Use

Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is toinvestigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace.

Penerapan Customer Relationship Management (CRM) pada Aplikasi Pengiriman Pesan Instan Studi Kasus: WhatsApp, WeChat, Line, KakaoTalk

2014 ◽  
Vol 5 (1) ◽  
pp. 20-26
Author(s):  
Ellynia Ellynia ◽  
Viany Utami Tjhin
Keyword(s):  
Operating Systems ◽  
Customer Relationship Management ◽  
Mobile Application ◽  
Instant Messaging ◽  
Relationship Management ◽  
Ease Of Use ◽  
Customer Relationship ◽  
Good Relationship ◽  
Management Application ◽  
Index Terms

In establish good relationship with customer, companies need to have a good customer relationship management system as well. The purpose of this study is to explore the level of development of the use of instant messaging applications that are used for mobility of companies in establishing relationships with customers; and to investigate the factors considered important for the success of the mobility of companies in establishing relationships with their customers. In this study it was found that not all instant messaging application has a feature which serves to establish rapport with customers. The results showed some of the determinants of success in the utilization of instant messaging applications is the ease of use, target the most used mobile devices, operating systems most used by users, and mobile application user interface that is used. Index Terms - customer, relationship, management, application, messanging, instant

The Study of Interactivity in First Aid Treatment Medical Facilities for Mobile Application

2020 ◽  
Author(s):  
Nur Syahela Hussien ◽  
Adib Ismail Khafidz ◽  
Masyarah Zulhaida Masmuzidin ◽  
Mahfuzah Mohaidin ◽  
Alia Amira Abd Rahman
Keyword(s):  
Mobile Application ◽  
First Aid ◽  
Medical Facilities

You are where you go, the commodification of daily life through ‘location’

2017 ◽  
Vol 49 (12) ◽  
pp. 2702-2717 ◽  
Author(s):  
Jim Thatcher
Keyword(s):  
Data Mining ◽  
Everyday Life ◽  
Mobile Application ◽  
Daily Life ◽  
Digital Data ◽  
Late Capitalism ◽  
User Intent ◽  
Data Object ◽  
Other Information ◽  
Sensor Information

Recent years have seen an explosion in the investment into and valuation of mobile spatial applications. With multiple applications currently valued at well over one billion U.S. dollars, mobile spatial applications and the data they generate have come to play an increasingly significant role in the function of late capitalism. Empirically based upon a series of interviews conducted with mobile application designers and developers, this article details the creation of a digital commodity termed ‘location.’ ‘Location’ is developed through three discursive poles: Its storing of space and time as digital data object manipulable by code, its spatial and temporal immediacy, and its ability to ‘add value’ or ‘tell a story’ to both end-users and marketers. As a commodity it represents the sum total of targeted marking information, including credit profiles, purchase history, and a host of other information available through data mining or sensor information, combined with temporal immediacy, physical location, and user intent. ‘Location’ is demonstrated to exist as a commodity from its very inception and, as such, to be a key means through which everyday life is further entangled with processes of capitalist exploitation.

scholarly journals Feasibility of Using Global Positioning Systems (GPS) With Diverse Urban Adults: Before and After Data on Perceived Acceptability, Barriers, and Ease of Use

2012 ◽  
Vol 9 (7) ◽  
pp. 924-934 ◽  
Author(s):  
Shannon N. Zenk ◽  
Amy J. Schulz ◽  
Angela M. Odoms-Young ◽  
JoEllen Wilbur ◽  
Stephen Matthews ◽  
...  
Keyword(s):  
Ethnically Diverse ◽  
Ease Of Use ◽  
Global Positioning Systems ◽  
Pilot Studies ◽  
Positioning Systems ◽  
Comfort Levels ◽  
Lower Socioeconomic ◽  
Global Positioning ◽  
Before And After ◽  
Urban Adults

Background:Global positioning systems (GPS) have emerged as a research tool to better understand environmental influences on physical activity. This study examined the feasibility of using GPS in terms of perceived acceptability, barriers, and ease of use in a racially/ethnically diverse sample of lower socioeconomic position (SEP).Methods:Data were from 2 pilot studies involving a total of 170 African American, Hispanic, and White urban adults with a mean (standard deviation) age of 47.8 (±13.1) years. Participants wore a GPS for up to 7 days. They answered questions about GPS acceptability, barriers (wear-related concerns), and ease of use before and after wearing the GPS.Results:We found high ratings of GPS acceptability and ease of use and low levels of wear-related concerns, which were maintained after data collection. While most were comfortable with their movements being tracked, older participants (P < .05) and African Americans (P < .05) reported lower comfort levels. Participants who were younger, with higher education, and low incomes were more likely to indicate that the GPS made the study more interesting (P < .05). Participants described technical and wear-related problems, but few concerns related to safety, loss, or appearance.Conclusions:Use of GPS was feasible in this racially/ethnically diverse, lower SEP sample.

The Use of Mobile Applications for Travel Booking: Impacts of Application Quality and Brand Trust

2021 ◽  
pp. 135676672110665
Author(s):  
Tahir Albayrak ◽  
M. Rosario González-Rodríguez ◽  
Meltem Caber ◽  
Sezer Karasakal
Keyword(s):  
Technology Acceptance ◽  
Mobile Applications ◽  
Mobile Application ◽  
Theoretical Background ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Brand Trust ◽  
Perceived Ease Of Use ◽  
Managerial Strategies ◽  
Acceptance Model

The increasing use of mobile applications by travellers and the high adaption of tourism companies into this new contact and sales platform, made it necessary to comprehensively investigate the mobile application users’ behaviours. This research combines the Stimulus-Organism-Response (S-O-R) framework and Technology Acceptance Model (TAM) to develop a theoretical background in examining travel booking behaviour of mobile application users. The conceptual model suggests that mobile application quality (MAQ) directly affects perceived ease of use (PEOU) and perceived usefulness (PU) which influence the intention to use (IU) mobile applications. Moreover, the offline brand trust (BT) has been hypothesised as a moderator between PEOU and PU's impacts on IU mobile applications. Analyses results indicated that system and service quality dimensions of MAQ significantly affect IU mobile application via PEOU and PU. Moreover, offline BT had both direct and moderator influences on the formation of IU mobile application. The study findings contributed to the theory in understanding mobile application users’ behaviours and suggested valuable managerial strategies in the m-commerce context.

AN EXAMINATION OF CUSTOMER SATISFACTION: DIFFERENCES BETWEEN LOCAL AND FOREIGN CUSTOMERS

2021 ◽  
Vol 5 (1) ◽  
pp. 84-94
Author(s):  
Eristia Lidia Paramita ◽  
Vicka Onthoni
Keyword(s):  
Customer Satisfaction ◽  
Mobile Application ◽  
Perceived Value ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Online Questionnaire ◽  
Perceived Price ◽  
Quantitative Analysis Method ◽  
Application Data

This study aims to provide a comparative analysis of local and foreign customers’ evaluation on their perception, perceived value, and customer satisfaction toward Gojek mobile application. Data was obtained by spreading the online questionnaire to 200 samples of local and foreign customers. By using quantitative analysis method and Independent Sample T-test, the study reveals that local and foreign customers share different evaluation of the mobile application, perception of service quality, price and trust, which lead to different satisfaction as well. Instead, perceived value on intention to use, perceived quality of service, perceived ease of use, perceived price and perceived usefulness has no difference between local and foreign customers. However, even they have shared nearly the same perceived value of Gojek mobile application, local customers sense the higher value in a whole examination compared to foreign customers. Keywords  : Perception, Perceived Value, Customer Satisfaction, Mobile Application

Physiotherapy 2.0: Necessity is the mother of innovation

2021 ◽  
Author(s):  
Tobba T Sudmann ◽  
Keyword(s):  
Web 2.0 ◽  
End Users ◽  
Participatory Culture ◽  
Ease Of Use ◽  
User Generated Content

The first part of the title paraphrases Web 2.0, which refers to websites that emphasize user-generated content, ease of use, participatory culture, and interoperability for end users. The eight physio sci-fi stories can be appreciated as fragments of Physiotherapy 2.0, where users are understood to be physiotherapists, co-workers, patients, citizens, or other stakeholders, who take initiative and responsibility for launching physiotherapy 2.0.

scholarly journals Fraud Crime Mitigation of Mobile Application Users for Online Transportation

2018 ◽  
Vol 12 (3) ◽  
pp. 153 ◽  
Author(s):  
Amaya Andri Damaini ◽  
Ginanjar Setyo Nugroho ◽  
Suyoto Suyoto
Keyword(s):  
Mobile Application ◽  
Low Cost ◽  
Food Delivery ◽  
Ease Of Use ◽  
Transport Service ◽  
Transportation Services ◽  
Transport Services ◽  
Ride Sharing ◽  
Transportation Service ◽  
Courier Service

Online transport service is currently popular in Indonesia. Not only provide ride-sharing service, but also other services such as food delivery, medicine delivery, and courier service. Ease of use and low cost make online transportation service more favored by consumers. However, this service has several disadvantages that cause inconvenience to the user until the occurrence of fraud action by the driver or the customer. Therefore identification of system deficiencies needs to be done to improve the security and convenience of customer and drivers of online transport services. This paper will analyze the problems of online transportation services applications through cases that have occurred and complaints of users of online transport applications. Through this analysis, we propose solutions to protect consumers and drivers for the security of transactions.

scholarly journals Beacon-Based Fuzzy Indoor Tracking at Airports

Proceedings ◽  
2018 ◽  
Vol 2 (19) ◽  
pp. 1255 ◽  
Author(s):  
Josué Toledo-Castro ◽  
Pino Caballero-Gil ◽  
Nayra Rodríguez-Pérez ◽  
Iván Santos-González ◽  
Candelaria Hernández-Goya
Keyword(s):  
Web Service ◽  
Mobile Application ◽  
Short Response Time ◽  
Location Service ◽  
Emergency Situations ◽  
Real Time Tracking ◽  
Indoor Tracking ◽  
Airport Infrastructure ◽  
Secure Authentication ◽  
The Web

An application of Bluetooth beacons is here proposed to perform real-time tracking of the locations and movements of airport staff through different monitored airport infrastructure elements, such as rooms, terminals or boarding gates. With respect to this, the aim is to provide an efficient location service of airport workers and users through an indoor tracking controller based on fuzzy logic. For this purpose, a mobile application and a Web service have been implemented. This location knowledge may be decisive while performing common airport procedures or managing airport resources, staff or emergency situations aiming at ensuring a short response time. Likewise, the proposed system integrates an operational module of coordination to facilitate the communications of users at the airport. Besides, particular attention has been paid to the security of communication between mobile devices and the Web service, both regarding secure authentication of users and protection of confidentiality of information exchanged between airport staff.

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