scholarly journals PERANCANGAN APLIKASI PENGADUAN JASA SERVICE DENGAN METODE ZACHMAN FRAMEWORK BERBASIS WEB

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
I Wayan Karang Utama
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service System ◽  
Web Based ◽  
System Service ◽  
Application Service ◽  
Reporting Service ◽  
Zachman Framework ◽  
Service Application ◽  
A Company

<p>Abstrak<br />Setelah mengaplikasikan sistem layanan jasa service CV. Natama Enterprise untuk lebih meningkatkan pelayanan terhadap pelanggan membuat aplikasi pelaporan layanan jasa service yang merupakan layanan pengaduan atas pelayanan service yang telah diberikan. CV. Natama Enterprise merupakan perusahaan yang bergerak dibidang penjualan dan jasa perawatan komputer, melayani instansi pemerintah dan swasta. Setelah menggunakan sistem aplikasi layanan jasa service ada kendala bagi manajemen untuk memberikan pelayanan pengaduan terhadap layanan jasa service yang telah dilakukan disamping sebagai fungsi kontrol terhadap mutu layanan juga untuk mempermudah pelanggan menyampaikan keluhan terhadap manajemen atas kualitas layanan yang telah diterima. Setelah mengetahui permasalahan yang terjadi maka dibuat suatu rancangan aplikasi pengaduan Jasa service. Dalam penelitian ini akan dibangun sebuah aplikasi layanan pengaduan jasa Service dengan metode Zachman Framework Berbasis Web sehingga dapat diperoleh informasi secara mendetail bagaimana sistem informasi itu dirancang, segala kebutuhan baik data, sumber daya manusia dan infrastruktur yang mendukung berjalannya sistem layanan jasa service.<br />Kata kunci :Pengaduan, Zachman Framework, Perancangan<br />Abstract<br />After applying service system service. CV. Natama Enterprise to further improve customer service to make service applications reporting service which is a complaint service of the service provided. CV. Natama Enterprise is a company engaged in sales and computer maintenance services, serving government and private agencies. After using service application service system there are obstacles for management to provide complaint service to service service that have been done beside as function of control to service quality also to facilitate customer complained to management of service quality which have been accepted. After knowing the problems that occur, an appraisal application design service is created. In this research will be built a service application service application with Web Based Zachman Framework method so that information can be obtained in detail how the information system is designed, all the good data, human resources and infrastructure that support the operation of service system.<br />Keywords: Complaints, Zachman Framework, Planning</p>

scholarly journals Sistem Informasi Pelayanan Jasa pada Lucky Photo

2021 ◽  
Vol 11 (1) ◽  
pp. 81-95
Author(s):  
T Pradita ◽  
A Mubarok
Keyword(s):  
Information System ◽  
Customer Service ◽  
Service System ◽  
The Internet ◽  
Application System ◽  
Web Based ◽  
Customer Data ◽  
Service Information ◽  
Internet Media ◽  
A Company

The development of services has developed into the internet media, to make it easier for customers and employees in managing a job. In the problem of Lucky Photo, which covers services including printing, sales, stock of goods, purchases, and reports are not effective properly. The researcher aims to develop a service system entitled Service Information Systems at Lucky Photo. By building a web-based application, a waterfall method is needed to become a benchmark for the creation of a service information system, so the results will be obtained on a web-based application system to demand progress in a company, including services that become easier, easier customer service in conduct transactions, generate reports, and process customer data. So it can be concluded that with the construction of a new Service Information System it will be easier to make transactions, make it easier for customers, create reports, and process customer data that is embedded in the Mysql database which will become a well-systemized report.

scholarly journals Pengaruh Penerapan Sistem Administrasi Perpajakan Modern, Kualitas Pelayanan Dan Kesadaran Wajib Pajak Pada Kepatuhan WPOP

2019 ◽  
pp. 221
Author(s):  
Ni Luh Putu Yunika Antari ◽  
Ni Luh Supadmi
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Quality Of Services ◽  
Tax Administration ◽  
Administration System ◽  
System Service ◽  
Analysis Technique ◽  
Reporting Service ◽  
Positive Effect

The purpose of this study was to determine the effect of the application of a modern tax administration system, service quality, and taxpayer awareness on individual taxpayer compliance (WPOP). This research was conducted at KPP Pratama Denpasar Timur. The data analysis technique used is multiple linear regression. Based on the results of the analysis obtained a modern tax administration system, service quality, and awareness of taxpayers have a positive and significant effect on WPOP compliance. This shows that if the tax administration system is implemented well, it will tend to increase compliance with WPOP reporting. Service quality also has a positive effect on WPOP compliance, this proves that the better the quality of services provided will make the taxpayer more compliant in fulfilling his obligations. Keywords: modern tax administration system, service quality, and taxpayer awareness  

scholarly journals Information System in Booking Weight Steam Based on Web

2021 ◽  
Vol 10 (8) ◽  
pp. 1-7
Author(s):  
Rayan Soqati
Keyword(s):  
Design Method ◽  
Object Oriented ◽  
Web Based ◽  
Lightweight Steel ◽  
Application Service ◽  
Marketing Tool ◽  
Operational Activities ◽  
Service Application ◽  
Almost All ◽  
Steel Roof

The development of information technology today requires all activities to run well. Almost all agencies or companies already use a variety of applications to support their work, for easy in performing daily operational activities. Similarly, PT. XYZ whose company is engaged in lightweight steel roof distributor region of west Jakarta, also want to provide the best ordering services for customers and business partners. As one of the emerging distributors of course in terms of service lightweight steel roofing, PT. XYZ make use of web-based application system to serve as a means in conducting service ordering lightweight steel roof. In this case the research is done to design an application on web-based software that is application service in ordering lightweight web-based steel roof by using OOAD (Object Oriented Analysis Design) method with modelling using object-oriented approach that is UML (Unified Modelling Language). The results to be achieved is a service application in ordering lightweight web-based steel roof that can provide convenience services for customers who want to order lightweight steel roof and as well as a marketing tool for lightweight steel roof in PT. XYZ.

scholarly journals The effectiveness of the new PLN mobile application in improving service quality, customer satisfaction, and electrifying lifestyle during the new normal period in Tanjung pandan city

2021 ◽  
Vol 913 (1) ◽  
pp. 012050
Author(s):  
M H Kusuma ◽  
S E Rahim
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Mobile Application ◽  
Sampling Method ◽  
Development Program ◽  
Electricity Sector ◽  
New Normal ◽  
Community Needs ◽  
Normal Period ◽  
Service Application

Abstract PT. PLN (Persero) as one of the State-Owned Enterprises (BUMN) received a mandate from the Indonesian government to provide electricity services. PLN ensures that the availability of electricity supply throughout Indonesia is currently sufficient through a power plant development program of 35 Gigawatt. On the other hand, the condition of the Covid-19 Pandemic during the New Normal period in Indonesia significantly impacted people’s behavior in Indonesia in all respects, especially in accessing public services. To provide solutions related to the high community needs in obtaining services in the electricity sector in the current new normal period, PT. PLN (Persero) has made innovations by providing alternative online service media such as the mobile-based PLN New Mobile Application and has been integrated with other PLN applications such as the Centralized Customer Service Application and the Integrated Complaints and Complaints Application as well as digital payment services. This study measures the effectiveness of the New PLN Mobile Application in improving service and satisfaction for customers in the New Normal era in Tanjung pandan City. Thus, we use four variables often used in electronically assessing service quality, namely Efficiency, Fulfilment, Service Availability, and Privacy. The method used in this study is a quantitative method with a questionnaire approach. The sampling method used is purposive sampling with the criteria of respondents who have used the New PLN Mobile application. The number of samples used was 396 respondents. Based on the analysis of the results of the questionnaire test, observation, and other supporting data, it can conclude that New PLN Mobile Application has been significantly effective because it has fulfilled all the variables mentioned above.

What drives continuance intention to use a food-ordering chatbot? An examination of trust and satisfaction

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kuo-Lun Hsiao ◽  
Chia-Chen Chen
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service Providers ◽  
Intention To Use ◽  
Continuance Intention ◽  
Online Questionnaire ◽  
Content Type ◽  
Application Service ◽  
Proposed Model ◽  
Significant Direct Effect

PurposeArtificial intelligence (AI) customer service chatbots are a new application service, and little is known about this type of service. This study applies service quality, trust and satisfaction to predict users' continuance intention to use a food-ordering chatbot.Design/methodology/approachThe proposed model and hypotheses are tested using online questionnaire responses to collect users' perceptions of such services. One hundred and eleven responses of actual users were received.FindingsEmpirical results show that anthropomorphism and service quality, such as problem-solving, are the antecedents of trust and satisfaction, while satisfaction has the most significant direct effect on the users' intention.Originality/valueThe results provide further useful insights for service providers and chatbot developers to improve services.

scholarly journals PENERAPAN ANALISIS KORELASI KANONIK PADA HUBUNGAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH

2017 ◽  
Vol 6 (1) ◽  
pp. 90
Author(s):  
KADEK ANDREI PRABAWA ◽  
NI LUH PUTU SUCIPTAWATI ◽  
DESAK PUTU EKA NILAKUSMAWATI
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
A Company

Customer satisfaction is determined by the quality of customer service desired. Service quality of a company are important viewed from a consumer standpoint. The p

scholarly journals Sistem Informasi Pelayanan Administrasi Berbasis Web Pada LPK Kurnia Dewi Kabupaten Tasikmalaya

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Bambang Kelana Simpony ◽  
Anggi Anggara ◽  
Deddy Supriadi ◽  
A Gunawan
Keyword(s):  
Service System ◽  
Information Service ◽  
Financial Reports ◽  
Web Based ◽  
Administrative Service ◽  
Administrative Information ◽  
Student Training ◽  
A Company ◽  
Car Driving ◽  
And Training

Abstrak -Teknologi informasi sangatlah penting bagi suatu perusahaan atau lembaga, baik dalam hal promosi atau pengolahan data administrasi. LPK Kurnia Dewi merupakan perusahaan yang bergerak dibidang jasa dengan memberikan pendidikan dan pelatihan kursus mengemudi mobil. Akan tetapi, sistem pembayaran, pendaftaran, dan promosi pada LPK Kurnia Dewi masih terdapat kendala. Untuk sistem pelayanan sudah menggunakan android namun untuk admin nya masih berbasis web, serta belum terkomputerisasinya sistem pelayanan pendaftaran serta sistem keuangan. Tujuan dari penelitian ini adalah membuat Sistem Informasi Pelayanan Administrasi Berbasis Web untuk mempermudah dalam pengolahan pembayaran admin dan pendaftaran siswa melalui website, serta laporan keuangan lebih terperinci pada lembaga tersebut. Metode yang digunakan dalam pembuatan program aplikasi ini adalah metode waterfall yang terbagi menjadi lima tahapan. Hasil dari penelitian ini adalah terciptanya program pelayanan administrasi berbasis web yang dapat membantu perusahaan dalam mengelola pendaftaran, pembayaran, penjadwalan, absensi pelatihan dan sertifikat pelatihan siswa, serta resiko kehilangan data dapat di minimalisir.Kata Kunci : administrasi, berbasis web, sistem informasi.Abstract - Information technology is very important for a company or institution, both in terms of promotion or administrative data processing. LPK Kurnia Dewi is a company engaged in services by providing education and training in car driving courses. However, the payment system, registration, and promotion of LPK Kurnia Dewi still has obstacles. The service system uses Android, but the admin is still web-based, and the registration service system and financial system are not yet computerized. The purpose of this study is to create a Web-Based Administration Information Service System to facilitate the processing of admin payments and student registration through the website, as well as more detailed financial reports at the institution. The method used in making this application program is the waterfall method which is divided into five stages. The results of this study are the creation of a web-based administrative service program that can help companies manage registration, payment, scheduling, attendance training and student training certificates, and the risk of data loss can be minimized.Keywords: administrative, information systems, web based.

scholarly journals Perancangan E-CRM pada PT Multi Superindo Manunggal

The Winners ◽  
2010 ◽  
Vol 11 (1) ◽  
pp. 26
Author(s):  
Brata Wibawa Djojo ◽  
Karin Tamara
Keyword(s):  
Customer Service ◽  
System Analysis ◽  
Added Value ◽  
Web Based ◽  
Crm System ◽  
The Matrix ◽  
Swot Matrix ◽  
Customer Services ◽  
A Company

The key to the success of a company does not only lie in the product or service being offered, but in how far the company's efforts in satisfying the needs of its customers. Results of the system analysis, shows that problems faced by the company are caused by still not optimal customer services. The purpose of this study is to analyze the appropriate strategy for the company and design systems to support the implementation of the strategy. The analytical method used in analyzing the industry with Porter's Five Forces model, and formulation of strategies for using the method of analysis of external and internal environment with matrix IFE and EFE, followed by a SWOT matrix, and strategy decisions based on the matrix QSPM. Results from the formulation of strategy are market penetration strategy. E-CRM system is considered to be the most appropriate in implementation of this strategy and overcoming the problems faced by the company. Web-based e-CRM systems, focusing on the development and maintenance of long-term relationships with customers that can provide added value to both. E-CRM system is expected to make transactions easier for customers to order and get customer service, and also for prospective customers to access accurate company information. Design of E-CRM systems are conducted using 7C method.

scholarly journals The Development of Mobile Application Based Customer Service System in Bank Sampah Malang

2017 ◽  
pp. 291-298
Author(s):  
Nur Hayatin ◽  
Bayu Mavindo ◽  
Eko Budi Cahyono
Keyword(s):  
Web Service ◽  
Customer Service ◽  
Service System ◽  
Municipal Government ◽  
High Mobility ◽  
Service Evaluation ◽  
Web Based ◽  
Android Applications ◽  
System Requirements ◽  
Waste Bank

Malang Waste Bank, or commonly called Bank Sampah Malang (BSM), is a legal entity of incorporated cooperatives built by the Malang municipal government serving as a container of waste management, especially dry waste. During this time, the customer service process conducted in BSM has been not optimal, especially its online service. Some services have been accessible online through website but the information is limited only to the list of prices and types of waste received by BSM. While other necessary information needed by the customers such as balance checking, garbage collection schedule checking, and information about the types of saving managed by BSM has not been covered by the existing online system yet. This research has built an online customer service system based on mobile applications and SMS gateways for BSM. The purpose of the system is to facilitate the customers of BSM to obtain information about the garbage bank, especially for customers having high mobility. Interviews and observation are used as the method of the analysis of the system requirements. Meanwhile, the applications such as MySQL database, Web service, PHP CodeIgniter, SMS Gateway and Android as a language programming are used to develop the system. This system integrates android applications with web based applications by using web service. This system is made so that customers get better service. Evaluation results show the system that has been built has been successfully tested.

scholarly journals Perancangan E-Customer Relationship Management Pada Pt Starsindo Logistics

2010 ◽  
Vol 1 (2) ◽  
pp. 449
Author(s):  
Nelly Nelly ◽  
Hudiarto Hudiarto ◽  
Rangga Yudhika
Keyword(s):  
Customer Service ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Web Based ◽  
Analysis And Design ◽  
Customer Order ◽  
Freight Forwarding ◽  
Service Application ◽  
And Control

Starsindo Logistics Inc. (SL) is a company in freight forwarding service. The problem in this company is less information provided to customers, especially about customer order status information. It is started from the departure of the EMKL truck until the standard time of customer container entering freight process. Therefore, it is needed to use the customer service application electronic-Customer Relationship Management (e-CRM), because it will ease to manage and control information flow about the customer order status. The research method is following rules in object oriented analysis and design by Mathiassen. Through website, public is hoped to easily access the company information or ship schedule, order list, tracking order status, or transaction history. This web-based customer service application could help the company to build a good relationship with customers. 

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