scholarly journals Covid-19 and ISO9001 practices in air cargo transportation

2021 ◽  
Vol 3 (3) ◽  
pp. 46-55
Author(s):  
Mehmet Sıtkı Saygılı ◽  
Gulnur Altunok
Keyword(s):  
Quality Management ◽  
Information And Communication Technologies ◽  
Management System ◽  
Information Technologies ◽  
Business Processes ◽  
Quality Management System ◽  
Air Cargo ◽  
Global Standards ◽  
Information And Communication ◽  
Cargo Transportation

Air cargo transportation in international trade stands out with its speed, reliability, safety, interaction with other transportation types, intensive use of information technologies, and global standards. During the Covid-19 pandemic, various negativities have emerged in air cargo transportation, as in many sectors. In this study, the difficulties caused by the Covid-19 pandemic in air cargo transportation business processes are evaluated within the scope of the ISO9001 Quality Management System standard so that they do not adversely affect the service quality. In this context, a case study was conducted on the implementation of the ISO 9001 Quality Management System standard in dealing with the difficulties arising from the pandemic in the cargo operations of an air transportation company. As a result of the implementation, the cargo ecosystem has been expanded, the carrying capacity has been increased, and the storage and cargo transportation efficiency has been increased by making use of information and communication technologies. Thus, it was easier to overcome the difficulties arising from the pandemic in the business processes of the company, and it was seen that sustainability in line with commercial expectations was ensured by rising to fifth place in world air cargo transportation in 2020.

scholarly journals Quality Management System for Contemporary Public Administration: A case study of e-Governance

2013 ◽  
Vol 2 (4) ◽  
pp. 164
Author(s):  
T. G. K. Vasista
Keyword(s):  
Quality Management ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Management System ◽  
New Technologies ◽  
Quality Management System ◽  
Organisational Change ◽  
Theoretical Argument ◽  
Quality Movement ◽  
Information And Communication

The quality movement in Public Administration is a part of reform and modernisation efforts aimed at replacing the bureaucratic model by a more citizen-oriented paradigm. Governments are considered organisations that are capable enough to quickly adopt new technologies to engage and serve constituents. While eGovernment embraces the use of information and communication technologies in public administration (combined with organisational change) to improve public services, e-governance on the other hand focuses on the idea of creating a government that is closer to the citizens it serves and more open to their participation at several levels. Research is needed on how the dynamic, competitive web culture affects citizen (and other user) demands for electronic service quality in the process of achieving customer satisfaction. The main theoretical argument behind this paper is that governments in the process of establishing quality management system in public administration should focus on working towards                             e-governance, which is citizen centric so as to create right organisational environment to achieve the effectiveness, efficiency and equity.

scholarly journals Improving Competitiveness of Small and Medium-Sized Enterprises with the Application of Quality Management System

Pomorstvo ◽  
2019 ◽  
Vol 33 (1) ◽  
pp. 11-21 ◽  
Author(s):  
Goran Kutnjak ◽  
Dejan Miljenović ◽  
Ana Mirković
Keyword(s):  
Quality Management ◽  
Market Share ◽  
Management System ◽  
Global Economy ◽  
Business Processes ◽  
Quality Management System ◽  
Management Systems ◽  
Sustainable Business ◽  
Quality Management Systems ◽  
Basic Hypothesis

In a modern global economy, small and medium-sized enterprises (SMEs) have inviolable importance and inclusion in the overall social development and economic growth. Regarding the high share of SMEs in the total number of companies, given the number of employees and the share in export orientation, the question of SMEs existence, as well as their market share and competitiveness in the global environment, represents prime relevance to any national economy. Therefore, the issue of quality becomes a critical component of achieving competitiveness in delivering products and services to their consumers (customers.) Due to this extremely delicate issue, each company establishes and implements a systematic process relationship or a quality management system as a part of its general management mechanism. This is a reason for SMEs management to strategically decide on the challenges of introducing a quality management system; thus, to improve their competitiveness on the domestic and foreign markets, which is a very demanding, exhaustive and time absorbing process requiring detailed preparation and collective engagement. The basic reasons for applying a quality management system are apostrophised in any business objectives – improving business processes, product quality and services, increasing spending as a factor of developing higher market share, better reputation (image) and sustainable business results. Due to the measurable quantitative and qualitative attributes and features that can significantly enhance the introduction of quality management systems into practice of SMEs, numerous studies have been carried out, some of which are conducted within the last two decades. For the authors, this was an initiative to conduct a survey, within this paper, in the Primorsko-goranska county (Croatia) during the month of July 2018, in which a number of SMEs were analysed in the crucial areas of quality management systems. The authors’ objective was to assess the viability of SMEs regarding their application of a quality management system. The basic hypothesis was that introducing quality management systems into SMEs contributes to their foreign competitiveness i.e. strengthening their export activity in general. Beside positive outputs of applying quality management, the authors’ research presented in this paper also established some relatively high and negative quantifications in relation to the application of the quality management system. Such outcomes represent justified reasons for future scientific research in this area.

scholarly journals Improving the organizational and economic support for the development of enterprises in the hospitality industry in the use of information and communication technologies

2021 ◽  
Vol 6 (13 (114)) ◽  
pp. 29-38
Author(s):  
Iryna Petrovska ◽  
Olha Safronova ◽  
Оlena Mital ◽  
Nataliia Ometsynska ◽  
Volodymyr Moroz ◽  
...  
Keyword(s):  
Information And Communication Technologies ◽  
Information Technologies ◽  
Hospitality Industry ◽  
Business Processes ◽  
Communication Technologies ◽  
Economic Support ◽  
Information And Communication ◽  
Types Of Information ◽  
Target Consumer ◽  
High Level

Conceptual foundations of organizational and economic support for the development of enterprises in the hospitality industry have been developed, taking into account the level of use of information and communication technologies. It has been determined that the main results of the influence of information technologies on the hospitality industry are the optimization of business processes, as well as the transformation of the target consumer of hospitality services. The types of information and communication technologies are systematized depending on the direction of the business processes of the cycle of providing hospitality services. It has been substantiated that through the active use of information and communication technologies, hospitality industry enterprises satisfy the needs of customers in full in accordance with modern requirements. The relationship was established between the results of assessing the level of organizational and economic support for the development of information and communication technologies and the strategic choice of enterprises in the hospitality industry. Three types of strategies are identified – information expansion, improvement, retention and further development – depending on the low, medium and high level of development of information and communication technologies, respectively. The directions of increasing the level of development of information and communication technologies of the hospitality industry at different levels are proposed. The developed theoretical and methodological provisions can be useful in the formation of the concept of strategic development of the hospitality industry. The use of the proposed toolkit reflects the results, both quantitatively (increasing demand for hospitality services, improving financial performance, etc.) and in a qualitative form (improving the quality of service, creating a positive image, etc.).

scholarly journals Quality Management Systems That Serve the Subsea Oil & Gas Industries:

2016 ◽  
Vol 1 (3) ◽  
Author(s):  
Vincent O'Donnell
Keyword(s):  
Quality Management ◽  
Management System ◽  
Business Processes ◽  
Oil And Gas ◽  
Quality Management System ◽  
Integrated Management ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Integrated Management System

This research project was to investigate the motives for gaining an ISO 9001 certified quality management system in companies that serve the subsea sector of the oil and gas industries: is certification a strategic business tool or just a marketing badge? A literature review revealed that if implemented rigorously, ISO 9001 could deliver increased efficiency and improved business processes. Many authors stated that certification was gained principally to allow trading in the European and global markets, and, to gain entry to the Approved Vendors List of prospective customers. Primary research consisting of interviews with approximately 55 professionals across 12organisationsindicated that a majority agreed, stating that certification was gained for marketing purposes or to satisfy customer requirements. However many went on to say that their companies had subsequently realized the full benefits of ISO 9001. Therefore the motives for certification could be aligned. Secondary research also revealed that a number of firms operated an integrated management system. Findings of this project point to two conclusions. First, if ISO 9001 is implemented rigorously enough, companies can realize its benefits despite alternative reasons for gaining certification. Second, both motives for gaining certification can be aligned. This is a significant that is absent in the literature. All of the companies operating in this industry that were researched in this study had an ISO 9001 certified QMS. Because of the absence of publications on the use of ISO 9001 in the subsea sector of the oil and gas industries, further research into the possible alignment of the motives investigated in this project is warranted, and recommended. Additional areas for further research include integrated management systems rather than ISO 9001 quality management systems and limiting the scope of analysis to a current single subsea project, such as the Gorgon Project (Hatch 2013).

scholarly journals Quality management system design of vocational services in PM College based on ISO 9001:2015

2018 ◽  
Vol 49 ◽  
pp. 02021
Author(s):  
Karina Gisela Napitupulu ◽  
Mohammad Mi’radj Isnaini ◽  
Dradjad Irianto
Keyword(s):  
Quality Management ◽  
Data Processing ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Educational Process ◽  
Iso 9001 ◽  
Substantial Contribution ◽  
Vocational College ◽  
Vocational Services

Vocational college institution has a substantial contribution to support the development of industrial human resources in Indonesia. PM College as one the reputable vocational college provides educational services for students and training services for industry employees. PM College has a focus to provide customer satisfaction. PM College’s customers consist of industries mainly from manufacturing businesses. To guarantee the educational process, PM College has been applying the quality management system based on ISO 9001:2008. The current challenge of the PM College is to apply the latest ISO 9001: 2015 which is a revision of the previous version standard. ISO 9001: 2015 has some changes made as a form of adjustment. The institution feels the need to make improvements to the current quality management system to provide the satisfaction to customers, both from the industry and university students and to compete with the other polytechnic as well. This paper proposes an approach to prepare and analyze the organization in fulfilling the requirements of ISO 9001:2015. Several data processing and analysis were conducted to identify clauses’ fulfillment between activity and document of the organization in meeting the ISO 9001:2015. The results of data processing and analysis show that PM College needs to make improvements in business processes and has not met ten clause requirements of ISO 9001:2015. Several adjustments were proposed to the business process and ten clauses to assist PM College in preparing the ISO 9001:2015 certification.

The Use of Information Systems in a Modern Cytopathology Laboratory

2015 ◽  
pp. 208-236 ◽  
Author(s):  
Stavros Archondakis
Keyword(s):  
Quality Improvement ◽  
Information Systems ◽  
Quality Management ◽  
Diagnostic Accuracy ◽  
Management System ◽  
Information Technologies ◽  
Quality Management System ◽  
Image Capture ◽  
Management Concepts ◽  
New Applications

Over the last decade, cytopathology laboratories wishing to achieve an automated and seamless workflow process, to diminish turnaround times, and to improve their diagnostic accuracy have successfully adopted information technologies and automation. New types of cameras and microscopes connected to computers made possible image capture and transmission (telecytology). New innovative information technologies, including e-health and telemedical applications, constitute a valuable tool for interlaboratory collaboration and quality improvement. New applications are expected to enhance the opportunities for improvement in the field of cytological data management and sharing. In this chapter, the authors emphasize quality management concepts applied to cytopathology laboratories and the application of innovative information technologies in a modern cytopathology laboratory wishing to establish an effective quality management system and meet all current requirements concerning all aspects of its routine workflow (personnel, premises, environmental conditions, equipment, information systems and materials, pre-examination processes, examination processes, and the post-examination phase).

scholarly journals DEVELOPMENT OF QUALITY MANAGEMENT SYSTEM IN A TRANSPORT COMPANY BY EVALUATING CONSUMERS NEEDS / TRANSPORTO ĮMONĖS KOKYBĖS VADYBOS SISTEMOS PROJEKTAVIMAS, ĮVERTINANT VARTOTOJŲ POREIKIUS

2014 ◽  
Vol 6 (1) ◽  
pp. 1-8
Author(s):  
Indrė Sprogytė ◽  
Virgilija Zinkevičiūtė
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Research Methods ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Target Group ◽  
Literature Analysis ◽  
Use Of Resources ◽  
A Company

The aim of each company is an efficient use of resources andimproving its services. In order to increase the company’s profitabilityand competitiveness, special attention must be paid toconsumers. The customers’ behavior and needs must be analysedto effectively create mutual benefits. Each transport companyseeks to introduce and successfully implement quality managementsystems. Therefore customer‘s needs must be examined.This analysis reveals which business processes of the companymust be improved, facilitates the improvement of those processes.Thus, it allows a company to ensure customer satisfaction andthe efficiency of processes while reducing all errors, saving costin the future. The main goal of this article is to analyse how theconsumers‘ needs determine the creation of a quality managementsystem in transport companies. The research methods used:scientific literature analysis, the questionnaire of the target group. Kiekvienos įmonės tikslas – efektyviau naudoti išteklius, patenkinti vartotojų poreikius ir siekti pelno. Siekiantvis didesnio įmonės pelningumo ir konkurencingumo daug dėmesio turi būti skiriama įmonės teikiamų paslaugų vartotojams.Abipusei naudai efektyviau kurti kiekvienai įmonei yra būtina žinoti jų elgseną, poreikius. Transporto įmonė – ne išimtis.Kiekviena transporto įmonė, siekianti įdiegti ir sėkmingai taikyti kokybės vadybos sistemas, privalo išanalizuoti vartotojųporeikius. Analizė atskleidžia tobulintinas įmonės veiklos procesų sritis ir palengvina numatomų patobulinimų įgyvendinimą.Tai svarbu siekiant užtikrintai patenkinti klientų poreikius, įmonę valdyti efektyviai, sumažinanti klaidų tikimybę ir sutaupytilėšų ateityje. Straipsnio tikslas – išanalizuoti, kaip vartotojų poreikiai lemia kokybės vadybos sistemos projektavimą transportoįmonėse. Taikyti šie tyrimo metodai: mokslinės literatūros analizė, tikslinės vartotojų grupės anketinė apklausa.

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