scholarly journals Improvement of Business Processes Performances through Establishment of the Analogy: Quality Management System – Human Organism

2011 ◽  
Vol 57 (2) ◽  
pp. 151-161 ◽  
Author(s):  
Aleksandar Vujovic ◽  
Zdravko Krivokapic ◽  
Mirko Sokovic
Keyword(s):  
Quality Management ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Human Organism

scholarly journals Improving Competitiveness of Small and Medium-Sized Enterprises with the Application of Quality Management System

Pomorstvo ◽  
2019 ◽  
Vol 33 (1) ◽  
pp. 11-21 ◽  
Author(s):  
Goran Kutnjak ◽  
Dejan Miljenović ◽  
Ana Mirković
Keyword(s):  
Quality Management ◽  
Market Share ◽  
Management System ◽  
Global Economy ◽  
Business Processes ◽  
Quality Management System ◽  
Management Systems ◽  
Sustainable Business ◽  
Quality Management Systems ◽  
Basic Hypothesis

In a modern global economy, small and medium-sized enterprises (SMEs) have inviolable importance and inclusion in the overall social development and economic growth. Regarding the high share of SMEs in the total number of companies, given the number of employees and the share in export orientation, the question of SMEs existence, as well as their market share and competitiveness in the global environment, represents prime relevance to any national economy. Therefore, the issue of quality becomes a critical component of achieving competitiveness in delivering products and services to their consumers (customers.) Due to this extremely delicate issue, each company establishes and implements a systematic process relationship or a quality management system as a part of its general management mechanism. This is a reason for SMEs management to strategically decide on the challenges of introducing a quality management system; thus, to improve their competitiveness on the domestic and foreign markets, which is a very demanding, exhaustive and time absorbing process requiring detailed preparation and collective engagement. The basic reasons for applying a quality management system are apostrophised in any business objectives – improving business processes, product quality and services, increasing spending as a factor of developing higher market share, better reputation (image) and sustainable business results. Due to the measurable quantitative and qualitative attributes and features that can significantly enhance the introduction of quality management systems into practice of SMEs, numerous studies have been carried out, some of which are conducted within the last two decades. For the authors, this was an initiative to conduct a survey, within this paper, in the Primorsko-goranska county (Croatia) during the month of July 2018, in which a number of SMEs were analysed in the crucial areas of quality management systems. The authors’ objective was to assess the viability of SMEs regarding their application of a quality management system. The basic hypothesis was that introducing quality management systems into SMEs contributes to their foreign competitiveness i.e. strengthening their export activity in general. Beside positive outputs of applying quality management, the authors’ research presented in this paper also established some relatively high and negative quantifications in relation to the application of the quality management system. Such outcomes represent justified reasons for future scientific research in this area.

scholarly journals Quality Management Systems That Serve the Subsea Oil & Gas Industries:

2016 ◽  
Vol 1 (3) ◽  
Author(s):  
Vincent O'Donnell
Keyword(s):  
Quality Management ◽  
Management System ◽  
Business Processes ◽  
Oil And Gas ◽  
Quality Management System ◽  
Integrated Management ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Integrated Management System

This research project was to investigate the motives for gaining an ISO 9001 certified quality management system in companies that serve the subsea sector of the oil and gas industries: is certification a strategic business tool or just a marketing badge? A literature review revealed that if implemented rigorously, ISO 9001 could deliver increased efficiency and improved business processes. Many authors stated that certification was gained principally to allow trading in the European and global markets, and, to gain entry to the Approved Vendors List of prospective customers. Primary research consisting of interviews with approximately 55 professionals across 12organisationsindicated that a majority agreed, stating that certification was gained for marketing purposes or to satisfy customer requirements. However many went on to say that their companies had subsequently realized the full benefits of ISO 9001. Therefore the motives for certification could be aligned. Secondary research also revealed that a number of firms operated an integrated management system. Findings of this project point to two conclusions. First, if ISO 9001 is implemented rigorously enough, companies can realize its benefits despite alternative reasons for gaining certification. Second, both motives for gaining certification can be aligned. This is a significant that is absent in the literature. All of the companies operating in this industry that were researched in this study had an ISO 9001 certified QMS. Because of the absence of publications on the use of ISO 9001 in the subsea sector of the oil and gas industries, further research into the possible alignment of the motives investigated in this project is warranted, and recommended. Additional areas for further research include integrated management systems rather than ISO 9001 quality management systems and limiting the scope of analysis to a current single subsea project, such as the Gorgon Project (Hatch 2013).

scholarly journals Quality management system design of vocational services in PM College based on ISO 9001:2015

2018 ◽  
Vol 49 ◽  
pp. 02021
Author(s):  
Karina Gisela Napitupulu ◽  
Mohammad Mi’radj Isnaini ◽  
Dradjad Irianto
Keyword(s):  
Quality Management ◽  
Data Processing ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Educational Process ◽  
Iso 9001 ◽  
Substantial Contribution ◽  
Vocational College ◽  
Vocational Services

Vocational college institution has a substantial contribution to support the development of industrial human resources in Indonesia. PM College as one the reputable vocational college provides educational services for students and training services for industry employees. PM College has a focus to provide customer satisfaction. PM College’s customers consist of industries mainly from manufacturing businesses. To guarantee the educational process, PM College has been applying the quality management system based on ISO 9001:2008. The current challenge of the PM College is to apply the latest ISO 9001: 2015 which is a revision of the previous version standard. ISO 9001: 2015 has some changes made as a form of adjustment. The institution feels the need to make improvements to the current quality management system to provide the satisfaction to customers, both from the industry and university students and to compete with the other polytechnic as well. This paper proposes an approach to prepare and analyze the organization in fulfilling the requirements of ISO 9001:2015. Several data processing and analysis were conducted to identify clauses’ fulfillment between activity and document of the organization in meeting the ISO 9001:2015. The results of data processing and analysis show that PM College needs to make improvements in business processes and has not met ten clause requirements of ISO 9001:2015. Several adjustments were proposed to the business process and ten clauses to assist PM College in preparing the ISO 9001:2015 certification.

scholarly journals Covid-19 and ISO9001 practices in air cargo transportation

2021 ◽  
Vol 3 (3) ◽  
pp. 46-55
Author(s):  
Mehmet Sıtkı Saygılı ◽  
Gulnur Altunok
Keyword(s):  
Quality Management ◽  
Information And Communication Technologies ◽  
Management System ◽  
Information Technologies ◽  
Business Processes ◽  
Quality Management System ◽  
Air Cargo ◽  
Global Standards ◽  
Information And Communication ◽  
Cargo Transportation

Air cargo transportation in international trade stands out with its speed, reliability, safety, interaction with other transportation types, intensive use of information technologies, and global standards. During the Covid-19 pandemic, various negativities have emerged in air cargo transportation, as in many sectors. In this study, the difficulties caused by the Covid-19 pandemic in air cargo transportation business processes are evaluated within the scope of the ISO9001 Quality Management System standard so that they do not adversely affect the service quality. In this context, a case study was conducted on the implementation of the ISO 9001 Quality Management System standard in dealing with the difficulties arising from the pandemic in the cargo operations of an air transportation company. As a result of the implementation, the cargo ecosystem has been expanded, the carrying capacity has been increased, and the storage and cargo transportation efficiency has been increased by making use of information and communication technologies. Thus, it was easier to overcome the difficulties arising from the pandemic in the business processes of the company, and it was seen that sustainability in line with commercial expectations was ensured by rising to fifth place in world air cargo transportation in 2020.

scholarly journals DEVELOPMENT OF QUALITY MANAGEMENT SYSTEM IN A TRANSPORT COMPANY BY EVALUATING CONSUMERS NEEDS / TRANSPORTO ĮMONĖS KOKYBĖS VADYBOS SISTEMOS PROJEKTAVIMAS, ĮVERTINANT VARTOTOJŲ POREIKIUS

2014 ◽  
Vol 6 (1) ◽  
pp. 1-8
Author(s):  
Indrė Sprogytė ◽  
Virgilija Zinkevičiūtė
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Research Methods ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Target Group ◽  
Literature Analysis ◽  
Use Of Resources ◽  
A Company

The aim of each company is an efficient use of resources andimproving its services. In order to increase the company’s profitabilityand competitiveness, special attention must be paid toconsumers. The customers’ behavior and needs must be analysedto effectively create mutual benefits. Each transport companyseeks to introduce and successfully implement quality managementsystems. Therefore customer‘s needs must be examined.This analysis reveals which business processes of the companymust be improved, facilitates the improvement of those processes.Thus, it allows a company to ensure customer satisfaction andthe efficiency of processes while reducing all errors, saving costin the future. The main goal of this article is to analyse how theconsumers‘ needs determine the creation of a quality managementsystem in transport companies. The research methods used:scientific literature analysis, the questionnaire of the target group. Kiekvienos įmonės tikslas – efektyviau naudoti išteklius, patenkinti vartotojų poreikius ir siekti pelno. Siekiantvis didesnio įmonės pelningumo ir konkurencingumo daug dėmesio turi būti skiriama įmonės teikiamų paslaugų vartotojams.Abipusei naudai efektyviau kurti kiekvienai įmonei yra būtina žinoti jų elgseną, poreikius. Transporto įmonė – ne išimtis.Kiekviena transporto įmonė, siekianti įdiegti ir sėkmingai taikyti kokybės vadybos sistemas, privalo išanalizuoti vartotojųporeikius. Analizė atskleidžia tobulintinas įmonės veiklos procesų sritis ir palengvina numatomų patobulinimų įgyvendinimą.Tai svarbu siekiant užtikrintai patenkinti klientų poreikius, įmonę valdyti efektyviai, sumažinanti klaidų tikimybę ir sutaupytilėšų ateityje. Straipsnio tikslas – išanalizuoti, kaip vartotojų poreikiai lemia kokybės vadybos sistemos projektavimą transportoįmonėse. Taikyti šie tyrimo metodai: mokslinės literatūros analizė, tikslinės vartotojų grupės anketinė apklausa.

Planning for HEI Excellence

2022 ◽  
pp. 43-55
Author(s):  
Siraj Kariyilaparambu Kunjumuhammed ◽  
Hesham Magd
Keyword(s):  
Quality Management ◽  
Management System ◽  
Business Processes ◽  
Mission Statement ◽  
Quality Management System ◽  
Mission Statements ◽  
Building Blocks ◽  
Organizational Excellence

In this chapter, the mission statement is conceptualized as mission, vision, and value statements. These statements are the building blocks and reflect the ultimate distillation of strategic activity. This chapter explains the role of vision, mission, and value statements in planning for organizational excellence. The chapter outlines the quality management system, the importance of defining an effective mission statement, the key requirements for a compelling mission statement, and the reasons why mission statements fail. The chapter concludes with a strong affirmation on the need to develop a precise and comprehensive mission statement and align all business processes to achieve the mission statement.

scholarly journals Digitalizacija sustava upravljanja kvalitetom FINA-e u području upravljanja dokumentiranim informacijama

2021 ◽  
Author(s):  
Aleksandra Krog ◽  
Davorka Granić
Keyword(s):  
Quality Management ◽  
Information Management ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Living Organism ◽  
Remote Access ◽  
Iso 9001 ◽  
Business Practices ◽  
Documented Information

Sažetak: Financijska agencija (dalje u tekstu: FINA) kao jedna od najvažnijih institucija hrvatskog financijskog i javnog sustava nositelj je razvoja i operativni upravitelj ključne infrastrukture i niza servisa u području plaćanja te korištenja usluga javnih servisa za najširu mrežu klijenata – građana, malih, srednjih i velikih tvrtki, financijskih institucija do državnih i javnih tijela – s kojima se razvija i raste. Kvaliteta kao strateška odrednica i trajno opredjeljenje FINA-e kroz certifikaciju i održavanje sustava upravljanja kvalitetom prema normi ISO 9001 punih je trinaest godina integrirana u sve poslovne procese i aktivnosti čiji je krajnji rezultat isporuka proizvoda i usluga sukladno najvišim standardima struke i zahtjevima klijenata. Sustav upravljanja kvalitetom živi je organizam koji se prilagođava i mijenja kako bi odgovorio na interne, ali i eksterne potrebe, nerijetko uzrokovane promjenama u okruženju i doprinio povećanju konkurentnosti FINA-inog poslovnog sustava. S ciljem uklopljenosti u strateške smjernice digitalizacije poslovanja, osiguranja kontinuiranog poboljšanja i razvoja dobre prakse, inicirana je digitalizacija sustava upravljanja kvalitetom u dijelu procesa upravljanja dokumentiranim informacijama, kao jednog od zahtjeva norme ISO 9001:2015, čiji je značaj dodatno potvrđen u okolnostima pandemije COVID-19. Učinkovito i sustavno upravljanje dokumentiranim informacijama, mogućnost udaljenog pristupa organizacijskom znanju u realnom vremenu te elektroničko potpisivanje dokumentacije praćeno smanjenom interakcijom među zaposlenicima, uštedom vremena i resursa uvelike doprinose nesmetanom odvijanju poslovnih procesa. Time je dokazana sposobnost FINA-e u upravljanju promjenama i prepoznavanju zrelosti sustava za novu eru u upravljanju kvalitetom. U ovome radu izložena je kronologija digitalizacije procesa upravljanja dokumentiranim informacijama u FINA-i kojoj je prethodila snimka trenutnog stanja i utvrđivanje potreba internih dionika sustava. Abstract: The Financial Agency (hereinafter: Fina), as one of the most important institutions of the Croatian financial and public system, is the developer and operational manager of the key infrastructure and the range of services in the field of payments and use of public services for the widest network of clients - citizens, small, medium and large companies, financial institutions as well as the state and public bodies - with which it develops and grows. Quality as a strategic determinant and permanent commitment of Fina through certification and maintenance of quality management system according to ISO 9001 has been integrated into all business processes and activities for thirteen years, with products and services rendering in accordance with the highest standards and customer requirements as the final result. The quality management system is a living organism that adapts and changes in order to respond to internal and external needs, often caused by changes in the environment and in order to facilitate the increase of the competitiveness of Fina's business system. For the purpose of the compliance with the strategic guidelines of business digitalization, ensuring continuous improvement and development of good business practices, the digitalization of the quality management system was initiated in the segment dealing with documented information management, which is one of the requirements of ISO 9001:2015, whose importance was further confirmed in the circumstances of the COVID-19 pandemic. Efficient and systematic documented information management, the ability of real-time remote access to organizational knowledge and electronic signing of documentation followed by reduced interaction among employees and time and resources savings, contribute to unhindered business processes operation. The aforementioned demonstrates Fina’s ability of the efficient transformation management and system maturity recognition in the new era of quality management. This paper presents the chronology of digitalization of documented information management process in Fina, which was preceded by the assessment and identification of the needs of internal stakeholders of the system.

scholarly journals Digital Technology in the Management of Quality Service in Tourism Business

2019 ◽  
Vol 9 (1) ◽  
pp. 1865-1869 ◽  
Keyword(s):  
Quality Management ◽  
Digital Technology ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Tourism Industry ◽  
Quality Of Services ◽  
Special Role ◽  
Software Product

The objective need for quality management has identified the special role of digital technology in booking services, information and communication systems in the tourism business. The quality of services is one of the most important components of the efficiency and profitability of the tourism industry in the current conditions of tourism development. The quality management system of production processes in the tourism sector should be a continuous process of measures aimed at improving the level of services, improving production elements and introducing innovative technologies. All the processes of designing, ensuring and maintaining the quality of tourism products should be integrated into the quality management system. It has been established that the consistency between the priorities of the enterprise in the field of improving the quality of services and the goals of the overall set of business processes is a condition for the effective and long-term development of the enterprise. The authors determined that modern management and modeling of business processes in enterprises, speed and quality of customer service require a specialized software product developed exclusively for the needs of the tourism industry. Based on the methods of financial analysis, the authors of the article substantiated the economic feasibility of implementing Fox Manager BPA 2.5 software using the example of a travel company. The profitability index of the proposed software product will be 1.6. The estimated payback period is 1.7 years. The authors' suggestions are aimed at creating a modern workplace for sales managers and automation of internal office processes in a travel company using digital technology.

Sign in / Sign up

Export Citation Format

Share Document