scholarly journals Smartphone and app usage amongst South African anaesthetic service providers

2021 ◽  
Vol 27 (2) ◽  
pp. 76-82
Author(s):  
D.C. Shead ◽  
S. Chetty
Keyword(s):  
South African ◽  
Service Providers ◽  
Anaesthetic Service

Measuring the Quality of Internet Connectivity Service Rendered to South African Public Libraries

Mousaion ◽  
2021 ◽  
Vol 38 (4) ◽  
Author(s):  
Lesiba Stephen Ledwaba
Keyword(s):  
Service Quality ◽  
South African ◽  
Service Providers ◽  
Public Libraries ◽  
Internet Access ◽  
Quality Model ◽  
Technical Problems ◽  
Internet Connectivity ◽  
Access Service

The measuring of rendered services in any industry, especially in libraries, remains a critical tool to assess the satisfaction level of clients as well as the quality of the services. This article reports on a study that was undertaken to measure the quality of internet access service to South African public libraries by using the service quality model. The paper was guided by these objectives to identify the service quality models applicable to public libraries’ internet access; to determine how the quality of internet access service fits within the South African broadband policy; and to apply service quality dimensions to public libraries’ internet access. The study employed a quantitative approach and survey design in which a questionnaire was used to collect data from 322 heads of public libraries in South Africa. The stratified sampling method was used to obtain a proportional representation of public libraries. It emerged that most respondents regarded their internet service providers (ISPs) as incapable of solving their technical problems. It was further found that in most cases ISPs applied the internet access policies inconsistently to public libraries they served. The study recommended, among others, that internet connectivity to public libraries be centralised and that a competent provider be appointed to manage this service.

scholarly journals The influence of bank employees on bank customer relationship management

2007 ◽  
Vol 7 (1) ◽  
Author(s):  
C. Rootman ◽  
M. Tait ◽  
J Bosch
Keyword(s):  
South Africa ◽  
South African ◽  
Customer Service ◽  
Customer Relationship Management ◽  
Service Providers ◽  
Relationship Management ◽  
Primary Objective ◽  
Customer Relationship ◽  
Positive Attitudes ◽  
Bank Employees

Purpose: Despite extensive research in services marketing, much is still unknown to specific service providers on the influence of their employees on their services. This paper attempts to address this limitation and investigates the influence of employees on the customer relationship management (CRM) of banks. The primary objective of this paper is to investigate the influence of selected independent variables, namely attitude and knowledgeability, on the CRM of banks.Design/Methodology/Approach: An empirical investigation was conducted with a structured questionnaire with items that related to banks' CRM in terms of attitude and knowledgeability. The sample consisted of 290 banking clients in the Nelson Mandela Metropolitan area and the response rate was 91.03%. Findings: Significant positive relationships exist between both the knowledgeability, and attitude of bank employees and a bank's CRM. These relationships imply that more extensive knowledgeability and more positive attitudes of bank employees lead to improved, maintained relationships between a bank and its clients. Employees play an important role in banks’ client relationships. Implications: Banks should focus on increasing their employees' knowledgeability and improving their attitude to ensure higher levels of CRM. This paper provides strategies for banks and could create greater awareness among South African banks of the advantages of CRM, how their employees influence their CRM, and ways to adapt to these influences. Originality/Value: No study has focused exclusively on CRM within banks in South Africa. Prior research focused on customer service and service quality; both possible results of superior CRM. However, this research differs, as it identifies the variables influencing CRM in banks in South Africa. It is proposed that this paper will be beneficial for South African banks, as the recommendations may be used to ensure higher levels of CRM in banks.

The Interplay of Agents in Improvising Telecommunication Infrastructures' Services to Rural Community of South Africa

2015 ◽  
pp. 208-225
Author(s):  
Sharol Mkhomazi
Keyword(s):  
South Africa ◽  
Rural Communities ◽  
South African ◽  
Service Provider ◽  
Rural Areas ◽  
Service Providers ◽  
Telecommunication Network ◽  
Structuration Theory ◽  
Telecommunication Service ◽  
Network Service Provider

The deployment of telecommunication infrastructures is a challenge in many parts of South Africa particularly in the rural areas. The challenge has impact of communities' members as they do not have network coverage for Internet in some areas. The challenge gets worse with individual telecommunication service provider. Hence there is technological proposal for sharing of infrastructure by the service providers. However, the sharing of infrastructure is not as easy as notion by many individuals and groups institutions included. The article presents findings from a study on how a South African telecommunication network service provider could deploy shared infrastructures in the country's rural communities. The sharing of infrastructure is described by the structure and actions of agents within the infrastructure sharing process. Structuration theory was employed as a lens in the data analysis. The key findings include insufficient distribution of infrastructure, ownership responsibility, competitiveness, infrastructure deployment cost, and signification of regulation.

Peripheral capital goes global: Naspers, globalisation and global media contraflow

2019 ◽  
Vol 41 (8) ◽  
pp. 1142-1159
Author(s):  
Ruth Teer-Tomaselli ◽  
Keyan Tomaselli ◽  
Mpumelelo Dludla
Keyword(s):  
South African ◽  
Service Providers ◽  
Information Service ◽  
Digital Information ◽  
Global Media ◽  
Business Operations ◽  
Media Markets ◽  
African Media ◽  
And Control ◽  
Magazine Articles

Naspers, a South African media conglomerate worth US$64 billion in 2016, operates across a range of media and information platforms in 120 countries, including many ‘emerging markets’. Naspers is an exemplar of media markets’ contraflow, conceptualised as the movement of information, media content, consumer goods and capital from the ‘developing world’ into more developed markets. This study examines (a) how Naspers has diversified its core media holdings (print and satellite) into digital information service providers and e-commerce; (b) how this was achieved both globally and domestically; and (c) how this diversification allowed Naspers to maintain its pre-eminent position in the South African media market. South African financial magazine articles, between 2010 and 2014, reporting on Naspers’ globalisation are thematically examined with regard to globalisation, diversification, ownership and control and collaboration. These themes frame a political economy analysis of how Naspers penetrated, expanded and solidified its e-commerce business operations nationally and globally.

scholarly journals Municipal management and geo-hydrological aspects of importance in the potable water supply of Lindley

2014 ◽  
Vol 10 (1) ◽  
Author(s):  
Eric Nealer ◽  
W E Bertram
Keyword(s):  
Surface Water ◽  
South African ◽  
Potable Water ◽  
Service Providers ◽  
Municipal Government ◽  
Integrated Water Resources Management ◽  
Extensive Literature ◽  
Municipal Management ◽  
Potable Water Supply ◽  
Water Catchment

When the South African Government in 1998 re-demarcated its 283 municipalities so that they completely cover the country in a “wall-to-wall” manner, their main focus was on growing local economies and maintaining the provision of an increased number of diverse and more complex basic municipal services to new geographical areas consisting of millions of citizens who might previously had been neglected.In most of the instances the newly established and merged municipalities were demarcated according to geographical aspects inherited from the previous political dispensation, historical municipal areas and magisterial district farm names. The fact that these municipal government jurisdictions for the purpose of improving co-operative municipal- and integrated water resources management (IWRM), in most instances do not correspond with environmental and physical land features such as the demarcated surface water (rivers) drainage regions’ boundaries, could lead to the ineffective, inefficient and non-economic municipal management of water, sanitation and environmental services.The aforementioned is a case with reference to water services management in the Free State Province town of Lindley located in the Vals River catchment and the Nketoana Local Municipality’s area of jurisdiction.An extensive literature review, the use and study of geographic tools such as maps, ortho- photos and information data bases, as well as two field visits to the area, enabled the researchers to identify the essential geographical, geo-hydrological and municipal management aspects of importance for the potable water service providers and managers in the Lindley municipal area.The researchers argue that effective trans-boundary municipal management through simunye-type co-operative governance and IWRM must be facilitated in the Vals River surface water catchment between the respective local- and district municipalities for the benefit of the Lindley, Arlington, Steynsrus and Kroonstad communities.

scholarly journals Modeling the adoption of cloud computing to assess South African SMEs: An integrated perspective

10.29007/j2nc ◽  
2019 ◽  
Author(s):  
Kenneth Ayong ◽  
Rennie Naidoo
Keyword(s):  
South Africa ◽  
Cloud Computing ◽  
Conceptual Model ◽  
South African ◽  
Diffusion Of Innovation ◽  
Service Providers ◽  
Cloud Service ◽  
Cloud Services ◽  
Critical Factors ◽  
Cloud Computing Adoption

The adoption of cloud computing among SMEs in developing countries, particularly South Africa, is still very low. The purpose of this study is to develop a conceptual model to assess the critical factors that influences South African SMEs to adopt cloud services. This paper proposes an integrated conceptual model that incorporates critical factors from the diffusion of innovation (DOI) theory, institutional theory, transaction cost theory, organisation theory, information security theory, and trust theories. Cloud computing adoption research dominated by the DOI perspective, can benefit from further cross- fertilization with different theories to explain and predict patterns of cloud services use in the SME context. This model is expected to offer deeper insights and practical value to SME decision makers, cloud service providers, regulatory agencies and government responsible for establishing cloud computing adoption strategies for SMEs in South Africa. We intend to apply this model to survey research in future studies.

scholarly journals Measurement And Consequences Of U.S. Tourists Perceptions Of Service Quality: A South African Hunting Safari Case Study

2011 ◽  
Vol 10 (5) ◽  
pp. 33
Author(s):  
Xiliang Han ◽  
Laetitia Radder
Keyword(s):  
Service Quality ◽  
South African ◽  
Service Providers ◽  
Service Failure ◽  
The South ◽  
Perceived Service Quality ◽  
Quality Principles ◽  
Important Quality ◽  
Service Offering

This research verifies the usefulness of the service quality principles and the Basic Service Package elements of the Augmented Service Offering model in measuring perceived service quality of a complex wildlife tourist activity. In addition, it determines the existence of a quality-satisfaction and quality-intention link. The South African hunting safari serves as an illustrating example. As U.S. hunters constitute the largest cluster of non-domestic customers in the South African safari hunting industry, their perceptions of service quality and the resulting satisfaction and behavioral intentions can significantly impact the sustainable competitiveness and profitability of safari service providers. The results negate the applicability of the SERVQUAL model, but confirm the usefulness of the Augmented Service Offering model in measuring the service quality of the safari hunt and in identifying areas of service failure and adequate service performance. The regression analysis confirmed the existence of important quality-satisfaction and quality-intention links.

scholarly journals Male Attitudes Towards Children, Fatherhood, and Childrearing: A Descriptive Profile from South African Social Attitudes Survey (SASAS)

2014 ◽  
Vol 6 (1) ◽  
pp. 47-55
Author(s):  
Anderson J. Franklin ◽  
Monde Makiwane ◽  
Tawanda Makusha
Keyword(s):  
South African ◽  
Policy Development ◽  
Service Providers ◽  
Financial Burden ◽  
Social Attitudes ◽  
Racial Groups ◽  
Family Service ◽  
Black African ◽  
White Males ◽  
Male Attitudes

South African male attitudes towards children, fatherhood and childrearing remain an important topic for research and policy development given concerns about men’s engagement with children and the family. This study utilizes a subsample of males from the national South African Social Attitudes Survey to profile attitudes of males cross analyzed by survey designated racial groups. Results show that males in general, have a positive attitude towards having children and feel that they are not a burden. A greater number of Black African males than the other racial groups believe children are a financial burden and restrict employment choices. Most males believe that men want to have a loving relationship with children and perform best as fathers if married to the mother. The majority of them believe that it is a crisis in the country that many fathers do not co-reside with their children. Consistent across racial groups, most males are split about discipline with half believing in spanking, and that it teaches children right from wrong. Most males believe that it is better to talk to children than spank them. In examining responses to survey questions, Black African males trended away from the prevalent attitudes more than Colored, Asian Indian, and White males. Family service providers can utilize these attitudes of men in planning intervention programs and policy development.

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