Impact of Accreditation Certification on Improving Healthcare Quality and Patient Safety at Johns Hopkins Aramco Healthcare

ABSTRACT Introduction Accreditation gained worldwide attention as a means of increasing awareness of medical errors, improving healthcare quality, and ensuring a culture of safety. Johns Hopkins Aramco Healthcare has been accredited by Joint Commission International (JCI) since 2002. The aim of this study was to evaluate the effect of the accreditation process on healthcare quality performance by maintaining compliance with the requirements of JCI's international patient safety goals (IPSGs) over a 4-year period and how this was reflected by patient safety and satisfaction. Methods In Johns Hopkins Aramco Healthcare, the six JCI IPSGs are part of the as key performance indicators that reflect organizational performance in different services. For this study, data from January 2017 to the end of 2020 were analyzed apropos performance and correlation with patient experience. Results The IPSGs data analysis showed that general performance was maintained above the target values (> 90%–96%) in all IPSGs. This was significantly reflected in high patient satisfaction during this period, with Pearson correlation of 0.9 and p < 0.000. Conclusions Maintaining accreditation status over time enhances patients' confidence in an organization and its leadership as providers of safe, quality healthcare services. However, individual staff perception, commitment, accountability, and responsibility have an influence on performance, the organization's accreditation status, and patients' experiences.

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Quality of Service as a Predictor of Customer Satisfaction in Healthcare Sector

IBT Journal of Business Studies ◽

10.46745/ilma.jbs.2020.16.01.06 ◽

2020 ◽

Vol 16 (1) ◽

pp. 71-87

Author(s):

Muzna Ashfaq ◽

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Pearson Correlation ◽

Healthcare Services ◽

Healthcare Sector ◽

Private Hospitals ◽

Quality Healthcare ◽

Effective Strategies ◽

Regression Techniques

This study examines role of quality of service as a predictor of customer satisfaction in private hospitals. Using a sample of customers of selected private hospitals in Karachi, this study used reliability statistics, Pearson correlation analysis, and OLS regression techniques to analyse the data. The results show that private hospitals are trying to deliver healthcare service that is at par with the expected standards set by their customers. The findings of this study will help management of these hospitals to develop and implement appropriate and effective strategies that would be helpful in delivering quality healthcare services to the patients.

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Determinants of Patient Safety and Trust With Focus on Health Care Information Technology (HIT) and Physicians-Nurses Performance

Practice, Progress, and Proficiency in Sustainability - Technological Tools for Value-Based Sustainable Relationships in Health ◽

10.4018/978-1-5225-4091-5.ch006 ◽

2017 ◽

pp. 116-126

Keyword(s):

Health Care ◽

Information Technology ◽

Patient Safety ◽

Healthcare Quality ◽

Critical Factor ◽

Healthcare Services ◽

Health Care Information ◽

Patient Trust ◽

Health Care Information Technology ◽

Care Information

The purpose of this chapter is to assess and examine the impact health care information technology (HIT) on physician-nurse performance related to patient trust and safety. A considerable number of patients today are using different HITs to get access to healthcare services such as appointment scheduling and medication refills; communicate with physicians and nurses for different computerized tailored interventions to manage a chronic condition or to change a health behavior. Improving the quality and safety of care, and reducing the medical errors are of equal responsibility of all clinicians and all healthcare staff. Patient safety is the most critical factor of the medical and healthcare quality, where nurses can be invaluable in preventing harm to patients, reducing errors and improving patients' outcomes. The chapter shows that there are many advantages of Web-acquired healthcare related information. The main question is how will efficient use of HIT by patients improve healthcare quality, patient trust and safety.

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The impact of accreditation on healthcare quality improvement: a qualitative case study

Journal of Health Organization and Management ◽

10.1108/jhom-01-2016-0021 ◽

2016 ◽

Vol 30 (8) ◽

pp. 1242-1258 ◽

Cited By ~ 6

Author(s):

Sara Melo

Keyword(s):

Patient Safety ◽

Quality Improvement ◽

Large Scale ◽

Positive Impact ◽

Healthcare Quality ◽

Healthcare Services ◽

Content Type ◽

Healthcare Quality Improvement ◽

The Impact

Purpose Research on accreditation has mostly focused on assessing its impact using large scale quantitative studies, yet little is known on how quality is improved in practice through an accreditation process. Using a case study of an acute teaching hospital in Portugal, the purpose of this paper is to explore the dynamics through which accreditation can lead to an improvement in the quality of healthcare services provided. Design/methodology/approach Data for the case study was collected through 46 in-depth semi-structured interviews with 49 clinical and non-clinical members of staff. Data were analyzed using a framework thematic analysis. Findings Interviewees felt that hospital accreditation contributed to the improvement of healthcare quality in general, and more specifically to patient safety, as it fostered staff reflection, a higher standardization of practices, and a greater focus on quality improvement. However, findings also suggest that the positive impact of accreditation resulted from the approach the hospital adopted in its implementation as well as the fact that several of the procedures and practices required by accreditation were already in place at the hospital, albeit often in an informal way. Research limitations/implications The study was conducted in only one hospital. The design of an accreditation implementation plan tailored to the hospital’s context can significantly contribute to positive outcomes in terms of quality and patient safety improvements. Originality/value This study provides a better understanding of how accreditation can contribute to healthcare quality improvement. It offers important lessons on the factors and processes that potentiate quality improvements through accreditation.

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Determinants of Patient Safety and Trust With Focus on Health Care Information Technology (HIT) and Physicians-Nurses Performance

Research Anthology on Nursing Education and Overcoming Challenges in the Workplace ◽

10.4018/978-1-7998-9161-1.ch020 ◽

2021 ◽

pp. 311-318

Author(s):

Mosad Zineldin ◽

Valentina Vasicheva

Keyword(s):

Health Care ◽

Information Technology ◽

Patient Safety ◽

Healthcare Quality ◽

Critical Factor ◽

Healthcare Services ◽

Health Care Information ◽

Patient Trust ◽

Health Care Information Technology ◽

Care Information

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Creating a safe, high-quality healthcare system for all:meeting the needs of limited English proficient populations; Comment on “Patient safety and healthcare quality: the case for language access”

International Journal of Health Policy and Management ◽

10.15171/ijhpm.2014.21 ◽

2014 ◽

Vol 2 (2) ◽

pp. 91-94 ◽

Cited By ~ 7

Author(s):

Joseph R. Betancourt ◽

Aswita Tan-McGrory

Keyword(s):

Patient Safety ◽

Healthcare System ◽

Limited English Proficient ◽

Healthcare Quality ◽

High Quality ◽

Language Access ◽

Quality Healthcare

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Reimbursement and Telepractice

Perspectives on Telepractice ◽

10.1044/teles3.2.35 ◽

2013 ◽

Vol 3 (2) ◽

pp. 35-40

Author(s):

Carol Dudding

Keyword(s):

Service Delivery ◽

Healthcare Services ◽

Speech Language Pathology ◽

Delivery Method ◽

Quality Healthcare ◽

Service Delivery Models ◽

Private Lives ◽

Language Pathology ◽

Delivery Models

Whether in our professional or private lives, we are all aware of the system wide efforts to provide quality healthcare services while containing the costs. Telemedicine as a method of service delivery has expanded as a result of changes in reimbursement and service delivery models. The growth and sustainability of telehealth within speech-language pathology and audiology, like any other service, depends on the ability to be reimbursed for services provided. Currently, reimbursement for services delivered via telehealth is variable and depends on numerous factors. An understanding of these factors and a willingness to advocate for increased reimbursement can bolster the success of practitioners interested in the telehealth as a service delivery method.

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The Relationship Among Job Satisfaction, Oreganizational Commitiment and Employees’ Turnover at Unilever Corporation in Nigeria

European Journal of Multidisciplinary Studies ◽

10.26417/ejms.v5i1.p370-383 ◽

2017 ◽

Vol 5 (1) ◽

pp. 370

Author(s):

Chiemeke Kingsley Chiedu ◽

Choi Sang Long ◽

Hapriza BT Ashar

Keyword(s):

Job Satisfaction ◽

Organizational Commitment ◽

Organizational Performance ◽

Employee Turnover ◽

Turnover Intentions ◽

Pearson Correlation ◽

Negative Relationship ◽

Survey Method ◽

Employee Turnover Intentions ◽

The Relationship

Employee turnover has become a key performance indicator for many organizations as they struggle to retain talented employees. The negative impact of turnover on organizational performance has continually forced organizational leaders to seek better ways of retaining valuable employees. The relationship between man and work has always attracted the attention of philosophers. A major part of men’s life is spent at work. Work is social reality and social expectation to which men seem to conform. It not only provides status to the individual but also binds him to the society. An employee who is satisfied with his job would perform his duties well and be committed to his job, and subsequently to his organization. This paper examines relationship among job satisfaction, organizational commitment and employees’ turnover intentions at Unilever Corporation in Nigeria. The data for this study was collected from 117 employees currently working at Unilever Nigeria PLC using the survey method via the questionnaire. Pearson Correlation and the multiple regression analysis techniques using the SPSS version 22.0 was used for the data analysis. The findings of the study revealed that both job satisfaction and organizational commitment have significant negative relationship with employee turnover intentions. In addition, organizational commitment was revealed to have a more dorminant influence on employee turnover intentions than job satisfaction. Based on these findings, the implications, recommendations, practice, and theory were discussed.

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Nurses’ Experiences of Transitional Care in Multiple Chronic Conditions

Home Health Care Management & Practice ◽

10.1177/10848223211002166 ◽

2021 ◽

pp. 108482232110021

Author(s):

Alireza Nikbakht Nasrabadi ◽

Leila Mardanian Dehkordi ◽

Fariba Taleghani

Keyword(s):

Patient Safety ◽

Data Collection ◽

Continuity Of Care ◽

Chronic Conditions ◽

Transitional Care ◽

Major Elements ◽

Study Data ◽

Multiple Chronic Conditions ◽

University Hospitals ◽

Levels Of Care

Transitional care is a designed plan to ensure the continuity of care received by patients as they transfer between different locations or levels of care. The aim of this paper is to explore nurses’ experiences of transitional care in multiple chronic conditions. A qualitative method with a conventional content analysis approach was utilized. The study was conducted at university hospitals in 2 big cities (Isfahan and Tehran) of Iran. This study is performed from November 2018 to December 2019 using deep, semi-structured, and face-to-face interviews which are focused on nurses’ experiences of transitional care. Data collection continued until saturation was reached. Finally, 15 nurses take part in this study. Data collection and data analysis were conducted concurrently. Data were analyzed using Graneheim and Lundman’s techniques. Two main themes providing a descriptive summary of the major elements of transitional care identified: “threat to patient safety” and “Care breakdown”. Findings showed an exclusive image of unsafe transitional care which was done unplanned without appropriate delegating care to family and threat patient safety. There is still a gap in the transition from hospital to home. Nursing managers can address this issue by creating a culture of teamwork, training competent nurses by continuum education, and more supervision of nursing care. Policymakers can ensure continuity of care by developing policies and programs about transitional care.

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Lessons from the frontlines: a junior doctor’s experience of the first wave of the COVID-19 pandemic in a resource-limited setting

Medical Humanities ◽

10.1136/medhum-2020-012109 ◽

2021 ◽

pp. medhum-2020-012109

Author(s):

Brabaharan Subhani ◽

Dilushi Wijayaratne ◽

Saroj Jayasinghe

Keyword(s):

Structural Changes ◽

Tertiary Care ◽

Medical Officer ◽

Healthcare Services ◽

Care Hospital ◽

Generic Skills ◽

Quality Healthcare ◽

Resource Limited ◽

Uncertain Future ◽

Second Wave

COVID-19 has stressed healthcare systems across the globe. We present the experience of an intern medical officer working in a tertiary care hospital during the first wave of the pandemic in Sri Lanka. Her narrative describes how the stress of the pandemic brought into sharp focus the strengths and weaknesses in the health system. We suggest some strategies to improve our health services as the world faces the second wave and an uncertain future. These include structural changes in healthcare services at institutional and national levels, focused educational programmes for healthcare professionals to impart generic skills of disaster management, and the development of telehealth services and computerisation of health systems. We believe that we must maintain this focus to ensure that our patients can be guaranteed quality healthcare in the future.

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Hospital Construction Cost Affecting Their Lifecycle: An Italian Overview

Healthcare ◽

10.3390/healthcare9070888 ◽

2021 ◽

Vol 9 (7) ◽

pp. 888

Author(s):

Leopoldo Sdino ◽

Andrea Brambilla ◽

Marta Dell’Ovo ◽

Benedetta Sdino ◽

Stefano Capolongo

Keyword(s):

Healthcare Services ◽

Construction Cost ◽

Design Stage ◽

Quality Healthcare ◽

Healthcare Facilities ◽

Early Design Stage ◽

Hospital Facility ◽

Italian Context ◽

The Cost ◽

Cost Components

The need for 24/7 operation, and the increasing requests of high-quality healthcare services contribute to framing healthcare facilities as a complex topic, also due to the changing and challenging environment and huge impact on the community. Due to its complexity, it is difficult to properly estimate the construction cost in a preliminary phase where easy-to-use parameters are often necessary. Therefore, this paper aims to provide an overview of the issue with reference to the Italian context and proposes an estimation framework for analyzing hospital facilities’ construction cost. First, contributions from literature reviews and 14 case studies were analyzed to identify specific cost components. Then, a questionnaire was administered to construction companies and experts in the field to obtain data coming from practical and real cases. The results obtained from all of the contributions are an overview of the construction cost components. Starting from the data collected and analyzed, a preliminary estimation tool is proposed to identify the minimum and maximum variation in the cost when programming the construction of a hospital, starting from the feasibility phase or the early design stage. The framework involves different factors, such as the number of beds, complexity, typology, localization, technology degree and the type of maintenance and management techniques. This study explores the several elements that compose the cost of a hospital facility and highlights future developments including maintenance and management costs during hospital facilities’ lifecycle.

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