scholarly journals ANALISIS PERKEMBANGAN PRAKTIK BAITUL MAAL PADA MASA DAULAH ISLAMIYAH DAN DALAM KONTEKS DI INDONESIA

2020 ◽  
Vol 6 (1) ◽  
pp. 53-71
Author(s):  
Risa Sari Pertiwi ◽  
Sri Herianingrum ◽  
Ridan Muhtadi ◽  
Mumuh Muhammad
Keyword(s):  
Fiscal Policy ◽  
Public Service ◽  
Service Sector ◽  
Qualitative Approach ◽  
Previous Literature ◽  
Islamic State ◽  
The Public ◽  
Library Research

Purpose of this study is to analyze the development of the Baitul Maal practice during the Daulah Islamiyah era and in the context of Indonesia. This study uses a qualitative approach was used through library research using various relevant library materials and previous literature studies. The main finding of this research is that the development of Baitul Maal during the Daulah Islamiyah period always experienced developments in terms of institutional, administrative, construction of central and local Baitul Maal sites and fiscal policy in the distribution of Baitul Maal assets. The main sources of income of Baitul Maal in the early days of Islamic development were khums, zakat, kharaj and jizyah in which the amount, duration and usage were based on the Qur'an and Hadith, while the expenditure of Baitul Maal funds during the Islamic State was focused on the public service sector. Nowadays, there are several different aspects between the Daulah Islamiyah and Indonesia which can be seen concepts, institutions, roles and functions, sources of income and types of expenditure Baitul Maal.

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

scholarly journals Determining Innovation Aspect in the Performance of Public Service Sector

2013 ◽  
Vol 4 (8) ◽  
pp. 361-368
Author(s):  
Qaanita Yuuha Mustafid
Keyword(s):  
Performance Measurement ◽  
Public Service ◽  
Service Sector ◽  
Market Competition ◽  
Innovation Performance ◽  
Private Company ◽  
Organizational Survival ◽  
The Public ◽  
Measurement Framework ◽  
And Performance

Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innovation performance measurement in the public service sector. Using qualitative methods, we developed a performance measurement framework based on the literature review of innovation and performance measurement. The measured variables consist of inputs for innovation, innovation processes, innovation outputs, and the outcomes of implementing innovation. This research is expected to contribute to the literature used by academics and companies that have similar characteristics to measure innovation performance.

scholarly journals Pelayanan Publik Melalui Sistem E-Filling di Kantor Pelayanan Pajak Pratama Cilegon

2020 ◽  
Vol 1 (1) ◽  
pp. 35-42
Author(s):  
Nurfatma Asriyanti ◽  
Arif Nugroho ◽  
Racmi Yulianti
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Public Service ◽  
Theoretical Basis ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Data Sources ◽  
The Public ◽  
Inhibiting Factors ◽  
Filling System

This study aims to determine Public Services through the E-filling System at the Cilegon Primary Tax Service Office and to determine the supporting and inhibiting factors. The research used is a descriptive qualitative approach. The data sources used are primary and secondary data. To deepen the data analysis interviews, observation, and documentation were carried out. The theoretical basis used is public service. The results showed that the public service through the e-filling system was running well-reviewed with the theory of public service. But there are several supporting and inhibiting factors found. Supporting factors 1) employee upgrading, 2) socialization. The inhibiting factors are 1) lack of human resources, 2) e-filling applications are down or error

scholarly journals Analysis of queue change of visitors and performace system in the Department of Population and Civil Regristation of Semarang City

2020 ◽  
Vol 202 ◽  
pp. 15005
Author(s):  
Sugito ◽  
Alan Prahutama ◽  
Dwi Ispriyanti ◽  
Mustafid
Keyword(s):  
Customer Satisfaction ◽  
Waiting Time ◽  
Public Service ◽  
Service Time ◽  
Service Sector ◽  
General Distribution ◽  
Queuing Systems ◽  
Queuing Model ◽  
The Public ◽  
Second Period

The Population and Civil Registry Office in Semarang city is one of the public service units. In the public service sector, visitor / customer satisfaction is very important. It can be identified by the length of the queue, the longer visitors queue this results in visitor dissatisfaction with the service. Queue analysis is one of the methods in statistics to determine the distribution of queuing systems that occur within a system. In this study, a queuing analysis as divided into two periods. The first period lasts from 2-13 March 2015, while the second period lasts November 16th to December 20th 2019. The variables used are the number of visitors and the service time at each counter in intervals of 30 minutes. The results obtained are changes in the distribution and queuing model that is at counter 5/6 and counter 10. The queuing model obtained at the second perideo for the number of visitors and the time of service with a General distribution. The average number of visitors who come in 30 minute intervals in the second period is more than the first period, this indicates an increase in visitors. The opportunity for service units is still small, the waiting time in the queue is getting smaller. This shows that the performance of the queuing system at the Semarang Population and Civil Registry Office is getting better.

scholarly journals WADUL-E AS THE IMPLEMENTATION OF E-SERVICE IN THE NEW PUBLIC SERVICE PARADIGM

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Afif Al Farizi ◽  
Dian Suluh Kusuma Dewi ◽  
Insyira Yusdiawan Azhar
Keyword(s):  
Public Service ◽  
Sampling Technique ◽  
Qualitative Approach ◽  
Regional Government ◽  
Real Situation ◽  
The Public ◽  
Public Servant ◽  
New Public ◽  
Service Paradigm

This study aims to determine how the application of the New Public Service concept to the WADUL-E Service (Aspiration and Electronic Complaints Forum) in Pacitan Regency. This study used a qualitative approach and the determination of informants using the purposive sampling technique. The results showed that the concept of the New Public Service was not fully applicable to the Pacitan WADUL-E Service, because the researchers did not find data related to the 6th indicator, which is serving not directing which contains the position of the leader here, not as the owner but as a public servant or public servant. However, the rest of the concept of the new public service is in accordance with the real situation in the Pacitan Wadule Service. Hence, it is necessary to have in-depth research to find out the leadership side in the service. Based this research, it can be conculed that it is one of the public innovation efforts created by the Pacitan Regency Government is to provide Complaint Services in the form of WADUL-E Services of Pacitan Regency which was formed and inaugurated on March 14, 2018. By utilizing this service, it is hoped that the aspirations and complaints of the Pacitan citizens are connected to regional government. Keywords: E-Service, New Public Service, WADUL-E Pacitan

Municipal Microchips: The Computerised Labour Process in the Public Service Sector

1996 ◽  
pp. 35-63
Author(s):  
Harvie Ramsay ◽  
Chris Baldry ◽  
Anne Connolly ◽  
Cliff Lockyer
Keyword(s):  
Public Service ◽  
Service Sector ◽  
The Public ◽  
Labour Process
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