scholarly journals Pelayanan Publik Melalui Sistem E-Filling di Kantor Pelayanan Pajak Pratama Cilegon

2020 ◽  
Vol 1 (1) ◽  
pp. 35-42
Author(s):  
Nurfatma Asriyanti ◽  
Arif Nugroho ◽  
Racmi Yulianti
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Public Service ◽  
Theoretical Basis ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Data Sources ◽  
The Public ◽  
Inhibiting Factors ◽  
Filling System

This study aims to determine Public Services through the E-filling System at the Cilegon Primary Tax Service Office and to determine the supporting and inhibiting factors. The research used is a descriptive qualitative approach. The data sources used are primary and secondary data. To deepen the data analysis interviews, observation, and documentation were carried out. The theoretical basis used is public service. The results showed that the public service through the e-filling system was running well-reviewed with the theory of public service. But there are several supporting and inhibiting factors found. Supporting factors 1) employee upgrading, 2) socialization. The inhibiting factors are 1) lack of human resources, 2) e-filling applications are down or error

scholarly journals Service Quality of Tomohon Municipal Market Agency at Tomohon Beriman Market

2021 ◽  
Vol 4 (1) ◽  
pp. 52-59
Author(s):  
Ruddie Albert Lengkong ◽  
Wilson Bogar ◽  
Recky Sendow
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Research Method ◽  
Qualitative Approach ◽  
Data Sources ◽  
Snowball Sampling ◽  
Data Presentation ◽  
The Public

This study aims to analyze and explain the quality of public services at Tomohon Municipal Market Agency. The research method used a qualitative approach and informants as data sources were determined by purposive (purposive sampling) and snowball sampling. Data was collected through interview, observation, and documents. Data analysis is an interactive qualitative analysis with data analysis activities, which are data reduction, data presentation, and drawing conclusions or verification. The results showed that the public service quality of Tomohon Municipal Market Agency responded by the community as service recipients, traders or sellers and visitors of Tomohon Beriman Market was not satisfactory. This response is based on an assessment of 4 out of the 5 dimensions used to analyze and measure service quality, (1) physical aspects (tangibles), (2) dimensions of awareness or desire to help the community or customers and provide fast service, (3) dimensions of politeness, trust, and respect for consumers, and (4) dimensions of approaching, and trying to determine consumers’ wants and needs have not been implemented properly, excluding for dimension (5) the ability to provide services appropriately and correctly has shown the professionalism expected in carrying out its services.

scholarly journals Implementasi Penagihan Pajak Dengan Surat Paksa Dan Penyitaan Dalam Upaya Optimalisasi Penerimaan Pajak Di Kantor Pelayanan Pajak Pratama Binjai

2020 ◽  
Vol 2 (2) ◽  
pp. 201-208
Author(s):  
Kartika Dewanty Sitepu ◽  
Marlina Marlina ◽  
Jelly Leviza
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Secondary Data ◽  
Field Studies ◽  
Third Parties ◽  
Primary Data ◽  
Tax Revenue ◽  
Tax Collection ◽  
The Public ◽  
Data Field

This article discusses the Implementation of Forced Tax Collection and Confiscation in an Effort to Optimize Tax Receipts at the Binjai Pratama Tax Office. Answering these problems used normative and empirical juridical research methods. The data used are primary data and secondary data. Field studies by conducting interviews with informants namely Bailiffs and Taxpayers. Data analysis was carried out qualitatively. From the results of the study showed that the implementation of tax collection with forced letters and seizures carried out by the Bailiff at the Binjai Primary Tax Service Office had been carried out in optimizing tax revenue. In reality, there are still some obstacles, namely the low compliance of taxpayers paying taxes, the address of registered taxpayers is difficult to find, the lack of supporting data, the number of bailiffs, and legislation. To overcome these obstacles, socialization and outreach activities to the public are carried out intensively and continuously, improving the address of registered taxpayers, adding bailiffs and human resources, increasing cooperation with third parties and clarifying the laws and regulations on active billing actions in order to achieve targets and realize tax revenues.

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals PENGEMBANGAN KAPASISTAS SUMBER DAYA MANUSIA DALAM PELAYANAN PUBLIK PADA DINAS TENAGA KERJA KABUPATEN PASURUAN

2021 ◽  
Vol 4 (1) ◽  
pp. 51
Author(s):  
Agung Purdianto
Keyword(s):  
Human Resources ◽  
Capacity Building ◽  
Unemployment Rate ◽  
Public Service ◽  
Research Method ◽  
Qualitative Approach ◽  
The Public ◽  
And Training

This paper aims to find out the Development of Human Resources Capacity in Public Service at the Pasuruan District Labor Office. The research method using qualitative approach is done scientifically, more descriptive, emphasizing the process rather than the public about improving the human resources of pasuruan community by the Pasuruan District Labor Office. The results showed that the Pasuruan District Employment Office implemented an increase in human resources developed according to the theory of capacity building in minimizing the unemployment rate, and as an effort to improve human resources precisely in the field of placement and expansion of labor (PENTA). The motivation, disciplinary and training is very influential to human resources and minimize the unemployment rate in Pasuruan Regency.

Oscillation of Public Administration Paradigms and the Management of Public Service in Nigeria: Trajectory and Lessons

2019 ◽  
Vol 19 (2) ◽  
pp. 81-105
Author(s):  
Jide Ifedayo Ibietan
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Secondary Data ◽  
Theoretical Framework ◽  
Qualitative Approach ◽  
State Model ◽  
The Public ◽  
Administrative Reforms ◽  
Public Bureaucracy ◽  
Effective Instrument

This paper chronicles various Public Administration paradigms and juxtaposes them with the management of Public Service (as an institution) in Nigeria. Attempts at making the public bureaucracy an effective instrument of development in Nigeria can be located in Public Service Reforms, and it is observable that the country has a long history in this. This study adopts the qualitative approach with a reliance on secondary data which were textually analysed, using the Neo-Weberian State Model as the theoretical framework. It is obvious that Nigeria’s experience with administrative reforms typifies an obsession with the traditional Weberian practice, as well as a half-hearted romance with SAP-induced/NPM reforms which labelled the country as a “hesitant reformer”. The paper emphasises a re-discovery of the values of Public Service in Nigeria based on the tenets of the NWS model. Other recommendations can also address the issues raised by the paper.

scholarly journals Copa para Quem? Objetivos da Resistência à Copa do Mundo de 2014

2016 ◽  
Vol 9 (3) ◽  
pp. 372-390
Author(s):  
Amanda Pruski Yamim ◽  
Marília Bonzanini Bossle ◽  
Sabrina Da Rosa Pojo ◽  
Carlos Alberto Vargas Rossi
Keyword(s):  
Data Analysis ◽  
Power Relations ◽  
Secondary Data ◽  
Qualitative Approach ◽  
World Cup ◽  
The Public ◽  
Resistance Movements ◽  
The World ◽  
Mega Event ◽  
Depth Interviews

Consumer relations that permeate a sportive mega-event are large and should be considered from the consumption of the games, as well as any modification of contextual consumption directly or indirectly caused. In a large extent, it is known that the World Cup impacts international, national and local consumption, even reaching the public not adept to soccer. However, in recent years can be observed in the country a counter consumption chain. Considering that, this study aims to understand the central objectives related to resistance movements to the 2014 World Cup. To achieve the proposed objectives, this research is conducted with a qualitative approach through in-depth interviews and secondary data analysis. The importance of this study is related to the context in Brazil lived in 2014 and mainly in the host cities. We conclude that the resistance is towards power relations existing in the market and not to the World Cup event, which is no longer associated with the symbolic aspect of soccer and is seen as a precondition and opportunity for greater dialogue among consumer, company and government.

scholarly journals ANALISIS PENGEMBANGAN OBYEK WISATA PANTAI OESAPA DI KOTA KUPANG

2020 ◽  
Vol 10 (3) ◽  
pp. 327-345
Author(s):  
Febi Adriani Balu ◽  
Ronald P C Fanggidae ◽  
Paulina Yuritha Amtiran
Keyword(s):  
Human Resources ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Tourist Attraction ◽  
Descriptive Research ◽  
Inhibiting Factors ◽  
Qualitative Descriptive ◽  
Secondary Data Sources ◽  
Natural Diversity

This study aims to analyze the supporting and inhibiting factors for the development of Oesapa Beach attractions in Kupang City. This type of research is qualitative research using qualitative descriptive research methods. Data sources consist of primary data obtained through observation and interviews; and secondary data sources come from records, interview results and documents from relevant agencies in the study. The results of the study show that the factors that support the development of Oesapa Beach attractions are: (1) Tourist attraction, is anything that has a unique, easy, and value in the form of natural diversity, culture, and man-made results that are targeted or tourist visits; (2) Visitors, are someone who visits a tourist area with the aim of having fun and spending less time, energy and money in less than 24 hours. While the inhibiting factors for the development of Oesapa Beach attractions are: (1) Accessibility, is the degree of ease achieved by a person towards an object, service or environment; (2) Promotion is an effort to offer products or services with the aim of attracting consumers to buy or consume them; (3) Human Resources (HR), namely the workforce involved in tourism is still inadequate and professional; and (4) Funds, is one of the benchmarks for the progress of the development of sustainable tourism objects. Oesapa Beach has a tourist attraction in the form of beautiful and natural scenery, lopo-lopo lined on the beach, and lined with cafes with colorful tents and unique and different cafe designs. In addition to the tourist attraction, visitors who are increasingly busy visiting this tourist attraction become a supporting factor for tourism objects can be developed. Keywords:  Analysis, Obstacle Factors, Supporting Factors, Tourism

scholarly journals EFEKTIFITAS PENGEMBANGAN STRATEGI PENGELOLAAN SUROBOYO BUS

2019 ◽  
Vol 17 (2) ◽  
pp. 128-142
Author(s):  
Arini Sulistyowati ◽  
Supra Yoga
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Public Service ◽  
Digital Technology ◽  
Management Strategy ◽  
Open Space ◽  
Qualitative Approach ◽  
The Public ◽  
Analysis Techniques ◽  
Green Cleaning

This study aims to identify and describe the development of an effective Suroboyo Bus management strategy. This research uses a qualitative approach. Data collection is done by interviews, documentation, and questionnaires. Informants in this study were the public as Suroboyo Bus passengers, the Head of Operations Manager at Suroboyo Bus in Surabaya Transportation Department and the Head of Trash Management on Suroboyo Bus in the Surabaya City Green Cleaning and Open Space Office, and the Suroboyo Bus Organizer. Data analysis techniques using SWOT. The results in this study indicate that there are weaknesses and threats that can be overcome by using the strengths and opportunities that Suroboyo Bus has to develop. In this case, future strategies based on digital technology are formulated by implementing Excellent Public Service based on Digital Technology. In implementing the strategy, the focus is more on the use of digital technology to provide satisfying services to Suroboyo Bus users. 

scholarly journals Kinerja Ombudsman Perwakilan Maluku Utara dalam Mewujudkan Pelayanan Publik yang Prima Di Kota Ternate

2018 ◽  
Author(s):  
Jurnal ARISTO ◽  
Sukur Suleman
Keyword(s):  
Data Analysis ◽  
Public Service ◽  
Service Providers ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Tracking Data ◽  
Analysis Technique ◽  
The Republic ◽  
The City ◽  
Depth Interviews

This study aims to analyze the performance of North Maluku Representative Ombudsman as a supervisory body in realizing excellent public service in the city of Ternate. This study used a qualitative approach with emphasis on phenomenology. The data obtained from this research is through observation, in-depth interviews and documentation, and secondary data is document tracking. Data analysis technique is qualitative analysis with Milles and Huberman model that is, collecting data, data reduction, display data, conclusion and verification. The results showed that the performance of Ombudsman representative of North Maluku in Ternate City was quite good by looking at the process and stages of acceptance of reports submitted by the community or the Ombudsman's initiative, clarifying the report, field infestigation to convince the existing information, performing mediation actions against the complainant and reported , as well as on the stages of recommendations based on the mechanisms and or rules contained in Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia. North Maluku Ombudsman is also always working with related institutions and socialize about the functions, duties and authority of Ombudsman, and coordination in order to prevent maladministration practices so that the community can contribute actively and can support the existence of Ombudsman as an independent oversight institution to public service providers both government and private in Ternate City

scholarly journals Implementing Transparency and Participation: An Overview in Public Service

2021 ◽  
Vol 2 (1) ◽  
pp. 23-29
Author(s):  
Sitti Mutmainnah Syam ◽  
Syamsul Bachri ◽  
Andi Pangerang Moenta
Keyword(s):  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Data Sources ◽  
Conceptual Approach ◽  
The Public ◽  
Cluster Area ◽  
Secondary Data Sources

This research aims to know and explain the application of the principles of good governance, namely the principles of transparency and participation and the constraints of applying the principles of transparency and participation in public services. The research method used is empirical research method, to achieve this goal, so this research uses data collection techniques through interviews, observations, document studies, and documentation. While the data sources used are primary and secondary data sources. The approach of this research is conceptual approach that is moving from the views or doctrines that develop in the science of law and the approach of the Law, namely the approach carried out by edilah regulation related to legal issues that are being studied. The results revealed that the principle of transparency has not run optimally because the SOP has not been informed to the public, the principle of participation has not run optimally because the management of complaints has not been good. Therefore, in the context of public services that are a very strategic part in measuring good governance needs to be optimized by providing SOP information on information boards, websites, brochures, opening complaints through social media or working with village officials, head of Cluster Area to directly socialize public service procedures and policies to the community.

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