scholarly journals Testing Citizen Satisfaction in the Local Government: Focusing on the Vision 2020 Umurenge Program in Rwanda

2020 ◽  
Vol 2 (1) ◽  
pp. 33-47
Author(s):  
Pierre Celestin Bimenyimana ◽  
Moon-Gi Jeong
Keyword(s):  
Local Government ◽  
Citizen Participation ◽  
Structural Equation ◽  
Online Survey ◽  
Social Protection ◽  
Positive Influence ◽  
Vision 2020 ◽  
Actual Performance ◽  
Citizen Satisfaction ◽  
Expectancy Disconfirmation

Public administration scholars and practitioners need to understand how citizens form judgments regarding programs implemented at the local government level. The expectancy disconfirmation model of citizen satisfaction (EDM) focuses on comparing performance and expectations and was found important to understand that. This study tests the application of the expectancy disconfirmation model of citizen satisfaction in the local government of Rwanda focusing on the Vision 2020 Umurenge Program (VUP), which is a flagship of the social protection programs in Rwanda since 2008. It predicts that satisfaction with the program may increase the level of citizen participation. Data was collected from 379 VUP beneficiaries of the program in the Gicumbi district of Rwanda using an online survey questionnaire. We applied the Structural Equation Model and correlation analysis to analyze the data. The results found EDM applicable to how citizen forms a judgment about satisfaction with VUP where there is a positive relationship between expectations and actual performance of the program (positive disconfirmation) and positive influence of EDM with VUP to citizen participation. The study suggests that the governments should take into consideration the citizens’ feedback so as to meet their expectations and their satisfaction which may increase the level of citizen participation.

scholarly journals Testing Citizen Satisfaction in the Local Government: Focusing on the Vision 2020 Umurenge Program in Rwanda

2021 ◽  
Vol 3 (1) ◽  
pp. 35-48
Author(s):  
Pierre Celestin Bimenyimana ◽  
Moon-Gi Jeong
Keyword(s):  
Local Government ◽  
Citizen Participation ◽  
Structural Equation ◽  
Online Survey ◽  
Social Protection ◽  
Positive Influence ◽  
Vision 2020 ◽  
Actual Performance ◽  
Citizen Satisfaction ◽  
Expectancy Disconfirmation

It is very important for public administration scholars and practitioners to understand how citizens form judgments regarding programs implemented at the local government level. The expectancy disconfirmation model of citizen satisfaction (EDM) focuses on comparing performance and expectations and was found important to understand that. This study tests the application of the expectancy disconfirmation model of citizen satisfaction in the local government of Rwanda focusing on the Vision 2020 Umurenge Program (VUP), which is a flagship of the social protection programs in Rwanda since 2008. It predicts that satisfaction with the program may increase the level of citizen participation. Data was collected from 379 VUP beneficiaries of the program in the Gicumbi district of Rwanda using an online survey questionnaire. We applied the Structural Equation Model and correlation analysis to analyze the data. The results found EDM applicable to how citizen forms judgment about satisfaction with VUP where there is a positive relationship between expectations and actual performance of the program (positive disconfirmation) and a positive influence of EDM with VUP to citizen participation. The study suggests that the governments should take into consideration the citizens’ feedback so as to meet their expectations and their satisfaction which may increase the level of citizen participation.

The influence of attitude functions on Muslim consumer attitude towards social media advertising: a case of bubble tea

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shaizatulaqma Kamalul Ariffin ◽  
Nur Qistina Ihsannuddin ◽  
Ainul Mohsin Abdul Mohsin
Keyword(s):  
Social Media ◽  
Purchase Intention ◽  
Structural Equation ◽  
Online Survey ◽  
Positive Influence ◽  
Consumer Attitude ◽  
Content Type ◽  
Social Media Advertising ◽  
The Relationship ◽  
Significant Positive Influence

Purpose The purpose of this paper is to examine the relationship between attitude functions and attitude towards social media advertising. Additionally, this study also examines the relationship between attitude towards social media advertising and purchase intention. Design/methodology/approach The data was collected via an online survey among Malaysian Muslim participants. Quantitative analysis was used to test the hypothesis. A total of 280 respondents participated in the online survey but only 264 responses fit the analysis. The data was analysed via SPSS and partial least squares structural equation modelling. Findings The findings of this paper show that attitude functions, namely, utilitarian, value-expressive, ego-defensive and religiosity have a significant positive influence on attitude towards social media advertising, whilst knowledge function was found to be insignificant. Attitude towards social media advertising was also found to have a significant positive influence on purchase intention. Practical implications Advertisers should also consider the religious aspects of Muslim consumers and their level of sensitivity as Muslims nowadays are well-informed. This is to avoid controversies and have a better understanding of their consumer needs. Originality/value This is one of the few studies examining the influence of religiosity in the social media advertising of controversial products such as bubble tea.

scholarly journals Empirical Study on the Evaluation Model of Public Satisfaction With Local Government Budget Transparency: A Case From China

SAGE Open ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 215824402092406 ◽  
Author(s):  
Qiuxian Hu ◽  
Leibao Zhang ◽  
Wenyu Zhang ◽  
Shuai Zhang
Keyword(s):  
Local Government ◽  
Information Acquisition ◽  
Structural Equation ◽  
Online Survey ◽  
Information Quality ◽  
Perceived Quality ◽  
Equation Modeling ◽  
Government Budget ◽  
The Government ◽  
Local Government Budget

For policymakers across the world, the importance of budget transparency is self-evident. However, most scholars mainly focus on the economic performance of budget transparency while ignoring satisfaction of the public as the recipients of this policy. Therefore, this study examines the main factors of public satisfaction with the local government budget transparency based on the theory of customer satisfaction in the context of the Chinese budget transparency policy. Data for this study were collected through an online survey involving 235 participants. Structural equation modeling (SEM) was employed to examine the proposed model. The results indicate that the budget information quality, budget information acquisition method, and public engagement are good indicators of budget transparency perceived quality, which are positively related to public satisfaction. The government image also exerts a positive effect toward public satisfaction. Furthermore, public satisfaction is also positively related to public trust toward the local government, even though the hypotheses linking public expectation to public satisfaction, and to budget transparency perceived quality are statistically insignificant. The implications of promoting budget transparency and suggestions for future work are also included in this study.

Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city

2020 ◽  
pp. 239980832098074
Author(s):  
Hualin Xu ◽  
Wenlong Zhu
Keyword(s):  
Citizen Participation ◽  
Smart City ◽  
Positive Impact ◽  
Positive Influence ◽  
Citizen Involvement ◽  
City Managers ◽  
Impact Mechanism ◽  
Citizen Satisfaction ◽  
The Impact ◽  
Significant Positive Influence

Citizen satisfaction is an important issue for global city managers in the construction of a smart city. To date, little research has been done on the effect of citizen participation on citizen satisfaction in a smart city. From the perspective of citizen involvement and based on the theory of involvement and American Customer Satisfaction Index model, this study explores the impact mechanism of citizen participation on citizen satisfaction in a smart city and constructs a theoretical model of citizen satisfaction. The data were collected in Qingdao, which is a smart city in China. The analysis shows that citizen involvement has a significant positive influence on citizen participation both cognitively and affectively. Furthermore, citizen participation produces a direct and significant positive impact on citizen satisfaction. Last, citizen participation can also have a significant positive influence on citizen satisfaction through perceived quality and perceived value. The main contribution of this study focuses on the construction of the impact mechanism model. Based on this model, researchers and city managers can understand the entire reaction process of the citizen ranging from subjective judgement to practical actions and then actual experiences in the construction of a smart city.

Shared and transformational leadership in the police

2015 ◽  
Vol 38 (1) ◽  
pp. 40-55 ◽  
Author(s):  
Doris Masal
Keyword(s):  
Transformational Leadership ◽  
Shared Leadership ◽  
Structural Equation ◽  
Large Scale ◽  
Online Survey ◽  
Positive Influence ◽  
Equation Modeling ◽  
Transformational Leaders ◽  
Content Type ◽  
Organizational Goals

Purpose – Although an increasingly complex work environment requires shared forms of leadership in the police, there is little empirical evidence on how to facilitate shared leadership in the police. The purpose of this paper is to explore the role of transformational leaders in supporting shared leadership. Design/methodology/approach – The study is based on an online survey in a German state police (3,000 invited participants, a 39 percent response rate). The empirical analysis relies on a structural equation modeling (SEM) approach. Findings – The study findings reveal that transformational leaders exert a direct, positive influence on shared leadership and have an indirect, positive influence through their capacity to clarify organizational goals and create job satisfaction for followers. Originality/value – This large-scale study is the first to examine antecedents of shared leadership in the police. The results expand on the literature on transformational leadership by highlighting transformational leaders’ role as “SuperLeaders” in supporting shared leadership.

scholarly journals Understanding user satisfaction with Chinese government social media platforms

2020 ◽  
Author(s):  
Feng Yang ◽  
◽  
Shan Zhao ◽  
Wenyong Li ◽  
Richard Evans ◽  
...  
Keyword(s):  
Social Media ◽  
User Satisfaction ◽  
Structural Equation ◽  
Online Survey ◽  
Positive Influence ◽  
Survey Study ◽  
Chinese Government ◽  
Study Results ◽  
Social Media Platforms ◽  
The Government

Introduction. The purpose of this paper is to understand government social media from the perspective of user satisfaction and to evaluate it in the context of presentation, content and utility of the government affairs' microblogs in China. Method. Based on the comprehensive information theory, this study will generalise descriptions about the factors affecting the user satisfaction in the existing research. Analysis. Taking Chinese government affairs microblogs as examples, the paper utilises structural equation modelling to analyse an online survey study. Results. Its result indicates that presentation, content and utility have a positive influence on user satisfaction with Chinese government social media platforms. Conclusions. This study gets rid of the oversimplified description of the application of government social media, and could provide policy reference for subsequent adoption strategies of government social media.

scholarly journals Toward an improved risk/crisis communication in this time of COVID-19 pandemic: a baseline study for Philippine local government units

2020 ◽  
Vol 19 (07) ◽  
pp. A09
Author(s):  
Reymund Flores ◽  
Xavier Venn Asuncion
Keyword(s):  
Local Government ◽  
Crisis Communication ◽  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Communication Preferences ◽  
Health Crisis ◽  
Factors Affecting ◽  
The Public ◽  
The Government

This study mainly explores the communication preferences of the public; their level of trust in the government; and the factors affecting their risk/crisis perception amidst the COVID-19 pandemic. The key findings —derived from the data collected through an online survey and analysis using descriptive statistics, cross-tabulations, and Structural Equation Modeling (SEM), provide insights on how Local Government Units (LGUs) can improve their risk/crisis communication in this current health crisis. Among the key takeaways include the use of social media platforms, like Facebook, and native/local language for effective risk/crisis communication which may, consequently, foster trust building between the LGUs and the public.

scholarly journals Does Performance-Based Budgeting Have a Correlation with Performance Measurement System? Evidence from Local Government in Indonesia

2018 ◽  
Vol 10 (1) ◽  
pp. 163-176 ◽  
Author(s):  
Hafiez Sofyani
Keyword(s):  
Local Government ◽  
Performance Measurement ◽  
Measurement System ◽  
Structural Equation ◽  
Negative Influence ◽  
Positive Influence ◽  
Equation Model ◽  
Performance Measurement System ◽  
And Performance ◽  
Special Region

Abstract This study aimed to empirically test some variables related to Performance-Based Budgeting (PBB) and Performance Measurement System (PMS) implementation in the local government, namely Special Region of Yogyakarta, Indonesia. This study applied the mixed-methods approach with sequential explanatory strategy (QUANTITATIVE to Qualitative). Quantitative stage was conducted by testing the hypothesis using the Structural Equation Model (SEM) approach. On the qualitative stage, the interview was conducted to dig more information on the unsupported hypothesis. From the result of the hypothesis testing, it was discovered that the limitation of information system had a negative influence, while education had a positive influence towards the effectiveness of PBB. Furthermore, the effectiveness of PBB had a positive influence towards budget absorption, and the accountability also had a positive influence towards the use of performance information to practice the arrangement of PPB. Meanwhile, the qualitative analysis produced the finding that there were practices of PBB that could still be done manually and it was not supported by information technology. Besides, the implementation of PMS and PBB was more because of the coercive pressure rather than consciousness of normative apparatus.

The Satisfaction of the Citizens with the Place and the Impact of This Evaluation on Local Government Management

2016 ◽  
pp. 294-322
Author(s):  
Héctor Oscar Nigro ◽  
Sandra Elizabeth González Císaro
Keyword(s):  
Local Government ◽  
Structural Equation ◽  
Municipal Governments ◽  
Citizen Satisfaction ◽  
Satisfaction Index ◽  
Job Opportunities ◽  
Government Management ◽  
Local Government Management ◽  
The Impact ◽  
The City

Sometimes, the satisfaction of the citizens with the city in which they live is high, but local and municipal governments do not get much credit for it. It is important for local and municipal authorities to understand what they can control and what they cannot. Then, they can focus on the most important factors that can affect citizens. A causal model based on partial least squares structural equation will be proposed. The Citizen Satisfaction Index (CSI) model developed by Zenker, Petersen, and Aholt (2013) is taken as reference. This model discusses that overall satisfaction with a place is mainly described by four different basic factors: Urbanity and Diversity, Nature and Recreation, Job Opportunities and Cost-efficiency. The aim of this work was the presentation of our model of Citizen Satisfaction with local Government Management and the comparison between our results and the Duffy et al. (2010) model.

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