Toward a Roadmap to E-Government for a Better Governance Toward a Roadmap to E-Government for a Better Governance

2013 ◽  
pp. 1771-1799
Author(s):  
Driss Kettani ◽  
Bernard Moulin ◽  
Asmae El Mahdi

Information and Communication Technologies (ICTs) have a tremendous potential to improve the quality of people’s livelihood in general and especially in the developing countries. They can boost business, support education and health systems and also enhance the governance that is a major and vital factor in the development process. It is commonly agreed that e-Government systems enhance governance, but, unfortunately, there is a lack of empirical evidence to build upon this hypothesis, which, legitimately, creates reluctance among key decision makers, slows down the dissemination of technology as a decision support tool and as development enabler/infrastructure and contribute to the very dangerous phenomena known as the digital divide. In the context of Fez e-Government Project, that is being led in Morocco, in a close collaboration with the municipality of the Moroccan city of Fez, authors have developed a pilot e-Government system that facilitates citizens’ access to governmental information and services. From the outset of this 30 months project, the goal was to collect and analyze experimental data in order to see how the development/deployment of e-government systems impacted the governance process. This research has set up a methodology that emphasizes good governance at each step of an e-Government project and enables the researchers to continuously assess the outcomes of the resulting e-Gov system on governance. The ultimate goal is to reduce, as much as possible, the reluctance of politicians and decision makers and to contribute in the dissemination of technology for development purposes thru a scientific and proven methodology that systematically links e-Government outcomes to good governance attributes. In this chapter, authors present the main phases of this methodology and lessons learned during the e-Fez Project. This approach may benefit similar projects, especially in developing countries that are willing to create and deploy e-Government systems for the benefit of their citizens.

Author(s):  
Driss Kettani ◽  
Bernard Moulin ◽  
Asmae El Mahdi

Information and Communication Technologies (ICTs) have a tremendous potential to improve the quality of people’s livelihood in general and especially in the developing countries. They can boost business, support education and health systems and also enhance the governance that is a major and vital factor in the development process. It is commonly agreed that e-Government systems enhance governance, but, unfortunately, there is a lack of empirical evidence to build upon this hypothesis, which, legitimately, creates reluctance among key decision makers, slows down the dissemination of technology as a decision support tool and as development enabler/infrastructure and contribute to the very dangerous phenomena known as the digital divide. In the context of Fez e-Government Project, that is being led in Morocco, in a close collaboration with the municipality of the Moroccan city of Fez, authors have developed a pilot e-Government system that facilitates citizens’ access to governmental information and services. From the outset of this 30 months project, the goal was to collect and analyze experimental data in order to see how the development/deployment of e-government systems impacted the governance process. This research has set up a methodology that emphasizes good governance at each step of an e-Government project and enables the researchers to continuously assess the outcomes of the resulting e-Gov system on governance. The ultimate goal is to reduce, as much as possible, the reluctance of politicians and decision makers and to contribute in the dissemination of technology for development purposes thru a scientific and proven methodology that systematically links e-Government outcomes to good governance attributes. In this chapter, authors present the main phases of this methodology and lessons learned during the e-Fez Project. This approach may benefit similar projects, especially in developing countries that are willing to create and deploy e-Government systems for the benefit of their citizens.


2021 ◽  
Vol 29 (1) ◽  
pp. 48-60
Author(s):  
Judita Tomaškinová ◽  
Ján Tomaškin ◽  
Hubert Theuma ◽  
Andrés F. Alcántara Valero ◽  
Vincent Attard

The assessment of management effectiveness during the whole life-cycle process of protected areas (PAs) has become increasingly important, due to the lack of holistic background assessment work on management processes leading to a deeper knowledge of sustainable development (SD) principles. This paper aims to serve as a practical guide through a gradation model of integrated protected area management (IPAM) by carrying out an exhaustive trans-dimensional assessment of management effectiveness, identifying a critical field of activities and developing a framework mix of strategic recommendations leading to the implementation of an effective planning process. Our results could aid in the prioritisation of key decisions towards a more in-depth understanding of how to set up a balanced IPAM, as well as to enable managers and decision-makers to focus on activities that can further pre-established aims and reach the goal of five-dimensional sustainability in terms of SD and good governance.


2016 ◽  
Vol 9 (4) ◽  
pp. 1
Author(s):  
Mustafa Omar M. Baeuo ◽  
Nor Zairah Binti Ab. Rahim ◽  
Asma Ali Mosa Alaraibi

The rapid global growth of the Internet and information technology has inspired many governments to transform their traditional services into electronic ones. Many governments are now developing, implementing and improving their strategies to transform government services using information and communication technologies (ICTs). E-Government, as it is known, has become a popular focus of government efforts in many developed countries and, more recently, in several developing countries. Further, e-government services have become a significant and active means for interaction among government, citizens and businesses. E-government comprises several dimensions, one of the main ones being e-government readiness. To put technology to effective use, a government must be “ready”. E-government readiness helps a government to measure its stages of readiness, identify its gaps, and then redesign its government strategy. One of the aspects of e- government readiness is that of technological readiness, which plays an important role in implementing an effective and efficient e- government project. This paper explores the gaps in current knowledge relating to the technological aspects of e-government readiness through the conduct of a literature review. In particular, the review focuses on the models and frameworks that have been developed to assess e-government readiness.


Author(s):  
Nitika Tolani-Brown ◽  
Meredith McCormac ◽  
Roy Zimmermann

Rigorous evaluations on the impact of information and communication technologies (ICTs) on learning outcomes in developing countries is sparse and often lacks the methodological quality necessary to guide policymakers towards sound, evidence-based practices. This desk study reviews research undertaken to date on the impact of ICTs on learning outcomes in developing countries. First, a series of in-depth, structured interviews with a range of stakeholders, including policymakers and academicians, researchers, users and developers of ICTs, was conducted, followed by a global literature review of published and unpublished evaluations on the educational impacts of ICTs. This study found that while qualitative studies often highlight the benefits of ICTs for learners and other stakeholders, there is little rigorous research to support a causal linkage between student learning outcomes and ICTs in the developing world. This study concludes that decision makers in developing countries are guided not by evidence or data but by intuition and other influences when choosing to invest in technology in an effort to upgrade the quality of instruction in their schools. Finally, recommendations for future evaluations are offered while considering important lessons learned from extant research.


2019 ◽  
Vol 11 (12) ◽  
pp. 3342 ◽  
Author(s):  
María de la Cruz Pulido-Fernández ◽  
Juan Ignacio Pulido-Fernández

The scientific literature and reports by international bodies recognise the importance of governance in tourism. This is a process whereby different stakeholders interact in order to solve problems and find opportunities for the different sectors involved. For the purposes of this article, different approaches have been analysed with the aim of understanding the full governance process among stakeholders. In order to validate the main findings, a panel of experts was set up to establish the characteristics a model should have when implementing the principles of good governance as a key tool for managing tourist destinations. This model is aimed at guaranteeing the sustainable development of tourism and enhancing competitiveness. There is a great consensus about how governance must be applied, establishing an open and participatory model which must be transparent and effective, capable of attracting the participation, coordination and collaboration among stakeholders using a clear methodology divided into different stages: diagnosis, planning and strategy, execution and monitoring, and evaluation.


Author(s):  
S. Park

New information and communication technologies (ICTs) enable rapid information flows, which reduce the necessity for face-to-face contacts as well as geographical barriers. These also create network-based societies (Castells, 1996). E-governments can contribute to the enhancement of network-based societies. In the last five years, governments have made rapid progress worldwide in embracing ICTs for e-government. By 2004, 178 of 191 member states of the United Nations had a Web site presence (UNPAN, 2004). All e-governments focus on the use of ICTs for the full range of government functions. In particular, the networking potential offered by the Internet and related technologies enables them to transform the structures and operation of government. As a result, e-government can be a major enabler in the adoption of good governance practices (OECD, 2001a; Ronaghan, 2002). Regarding the OECD’s work on governance, there is a strong belief that effective governance is an important requirement for the achievement of economic, social, and environmental objectives. Moreover, the OECD secretary general set out a draft statement of governance priorities for the 21st century, which, in 2000, indicated the experiences of OECD countries in building democratic and prosperous societies. In order to practice good governance, an e-government is regarded as a strategic implementation that identifies various objectives such as effective leadership, coordination and policy coherence, and efficient investment and financing (OECD, 2001a). Additionally, e-government is recognized as one of the most significant factors to strengthen national competitiveness, particularly in a knowledge-based information society. This also serves as an important enabler in order for a government to offer high-quality civil services at low costs. As a result, e-government not only contributes to the informatization of citizens and businesses but also improves the productivity and transparency of public administration (Bertelsmann Stiftung, 2002). Advanced nations already have launched various government-driven initiatives such as the E-Government Initiative in New Zealand and the U.S., and UK Online in the UK (Reeder & Pandy, 2002). Along with these advanced nations, South Korea also is consistently pursuing e-government initiatives with its world-class information infrastructure in order to transform the way of national governance (National Computerization Agency, 2002). The e-government project will bring about structural and procedural reform and is expected to serve as a springboard in order for South Korea to leap forward to become one of the leading nations in information and communication industries. This article discusses which strategies the South Korean government focuses on and how it implements these in order to build the knowledge infrastructure. Furthermore, the article aims to analyze the methods of building the knowledge infrastructure based on ICT as well as the roles of the e-government to develop good governance.


2010 ◽  
Vol 01 (02) ◽  
pp. 71-92 ◽  
Author(s):  
FRANCESCO BOSELLO ◽  
CARLO CARRARO ◽  
ENRICA DE CIAN

It has become commonly accepted that a successful climate strategy should compound mitigation and adaptation. The accurate combination between adaptation and mitigation that can best address climate change is still an open question. This paper proposes a framework that integrates mitigation, adaptation, and climate change residual damages into an optimisation model. This set-up is used to provide some insights on the welfare maximising resource allocation between mitigation and adaptation, on their optimal timing, and on their marginal contribution to reducing vulnerability to climate change. The optimal mix between three different adaptation modes (reactive adaptation, anticipatory adaptation, and investment in innovation for adaptation purposes) within the adaptation bundle is also identified. Results suggest that the joint implementation of mitigation and adaptation is welfare improving. Mitigation should start immediately, whereas adaptation somewhat later. It is also shown that in a world where the probability of climate-related catastrophic events is small and where decision makers have a high discount rate, adaptation is unambiguously the preferred option. Adaptation needs, both in developed and developing countries, will be massive, especially during the second half of the century. Most of the adaptation burden will be on developing countries. International cooperation is thus required to equally distribute the costs of adaptation.


Author(s):  
Jaro Berce ◽  
Sam Lanfranco

This chapter explores how to formulate an ICT-enabled eGovernance action plan, including the necessary components of (a) a knowledge management (KM) strategy, and (b) the adoption of a culture of learning organization (LO) behavior. This strategy is based on lessons learned from a model designed and tested on data from 140 Slovenian public agencies. Slovenia, a small transition economy newly admitted to the European Union, faces both its own demands and the demands of the EU for good governance. Slovenia offers lessons relevant for both developed and developing countries. There are three progressively complex stages when integrating information and communication technologies (ICT) into the operations of government. They start with the elementary process of integrating ICT into previously paper based governmental administrative systems (iGovernment), proceed to the online provision of government services to others (e-government), and finally arrive at online efforts to enhance accountability, consultation and transparency as part of good governance (eGovernance). This chapter concludes with the argument that successful eGovernance works hand-in-hand with e-democracy, whereas failed eGovernance will position eDemocracy as a force in opposition to the behaviour of Government.


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