Knowledge Technology
This chapter surveys several classes of technologies and indicates which kinds of knowledge flows are enabled and supported relatively better and worse by such technologies. The authors look at common problems associated with the most prevalent and prominent KM technologies and then discuss interactions between such technologies and the knowledge life cycle. The discussion turns subsequently to examine expert systems technology, which addresses knowledge directly. This is followed by a discussion of simulation technology, which enables the development of tacit knowledge through practice in virtual environments. The chapter concludes with five knowledge technology principles and includes exercises to stimulate critical thought, learning, and discussion. As a note, the authors do not consider the kinds of emergent knowledge phenomena enabled via social media technologies here, but they devote the whole of the book’s third section to this topic.