The Six Sigma Strategy

2016 ◽  
pp. 443-467
Author(s):  
Jorge Limon-Romero ◽  
Yolanda Baez-Lopez ◽  
Diego Tlapa ◽  
José María Moreno-Jiménez ◽  
Manuel I. Rodriguez-Borbon
Keyword(s):  
Customer Satisfaction ◽  
Literature Review ◽  
Hypothesis Testing ◽  
Six Sigma ◽  
Odds Ratio ◽  
Current Situation ◽  
Successful Implementation ◽  
Critical Success ◽  
Tools And Techniques

This chapter studies Critical Success Tools and Techniques (T&Ts) of Six Sigma (SS) strategy reported by researchers and practitioners. The main objectives of this research are to describe the current situation of SS and collaborate in the understanding of its successful implementation. This study was carried out through an extended literature review. Moreover, two periods of time were analyzed in order to emphasize on the evolution of SS. Such analysis relied on odds-ratio and hypothesis testing for proportions to study the most important T&Ts reported in almost two hundred of successful works related to SS projects. Afterwards, such T&Ts were identified and described. From this perspective, this chapter can be a useful guideline for training in companies, since it highlights the T&Ts most frequently used in successful projects, which have managed to improve the processes, reduce costs, and increase customer satisfaction in companies.

scholarly journals Critical success factors of Lean Six Sigma from leaders’ perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammad Alnadi ◽  
Patrick McLaughlin
Keyword(s):  
Thematic Analysis ◽  
Six Sigma ◽  
Success Factors ◽  
Employee Motivation ◽  
Lean Six Sigma ◽  
Previous Literature ◽  
Successful Implementation ◽  
Content Type ◽  
Critical Success ◽  
Key Aspects

Purpose This paper aims to provide a synthesis of the results of the previous literature on leadership behaviours that enable successful Lean Six Sigma implementation. Design/methodology/approach The published literature that relates to leadership and Lean Six Sigma has been included. A thematic analysis was conducted on the previous literature which helped in identifying the relevant aspects and associating the behaviours with specific aspects. Findings After analysing the literature, seven key aspects have emerged: communication, culture of continuous improvement, coaching and developing employees, creating vision and aligning goals, employee motivation, employee empowerment and leadership commitment and support. The main leadership behaviours that facilitate and support Lean Six Sigma implementation have been summarised. Originality/value Thematic analysis in this field is scarce, so identifying the leadership behaviours’ themes can help researchers in developing a framework of leadership behaviours. Organisations and practitioners of Lean Six Sigma can take into consideration these behaviours as a key to the successful implementation of Lean Six Sigma. They can adjust their behaviours and know the behaviours that need to be developed amongst leaders. This would facilitate the Lean Six Sigma journey by overcoming the challenges that face practitioners during Lean Six Sigma implementation.

A review on the identification of total productive maintenance critical success factors for effective implementation in the manufacturing sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sudhir Chaurey ◽  
Shyamkumar D. Kalpande ◽  
R.C. Gupta ◽  
Lalit K. Toke
Keyword(s):  
Literature Review ◽  
Critical Success Factors ◽  
Success Factors ◽  
Manufacturing Sector ◽  
Successful Implementation ◽  
Critical Factors ◽  
Total Productive Maintenance ◽  
Content Type ◽  
Effective Implementation ◽  
Critical Success

PurposeThe purpose of this paper is to carry out the literature search on manufacturing organizations and total productive maintenance (TPM). This research aims at studying TPM attributes and barriers in line with the TPM framework for effective implementation of TPM. This study identifies the barriers in TPM implementation and the critical success factors (CSFs) for effective TPM implementation.Design/methodology/approachIn this manuscript, the study of TPM in the manufacturing sector has been considered a broad area of the research and emphasis on the TPM literature review, which primarily relates to the contribution of manufacturing sector and employment availability. Next sections covers TPM history, importance, justification, pillars, obstacles and TPM implementation procedure and models. Thereafter author identified the gaps in existing literature.FindingsThe existing literature shows that very few TPM implementation models are available for the manufacturing sector. The study also found that there is no systematically conducted large-scale empirical research which deals with TPM implementation. In order to bridge this gap, an investigation into the successful implementation of TPM in is truly needed. The finding of the literature shows that there is a need of TPM model specially developed for the manufacturing sector. The identified critical factors derived from the extensive literature review help to overcome the barriers for effective TPM implementation.Research limitations/implicationsThis review study is limited to Indian manufacturing industries. The identified TPM CSFs are based on the TPM pillars and their sub-factors. This cross-sectional study was based on the existing TPM model.Practical implicationsThis paper can increase the significance of TPM strategy, which could help managers of organizations to have a better understanding of the benefits of implementing TPM and therefore enable patient satisfaction within their organizations.Originality/valueThe literature review covers methodical identification of TPM barriers and critical factors for maintenance performance improvements. It allows the practitioners to apply these identified CSFs for TPM implementation to achieve an improvement in industrial performance and competitiveness.

Critical success factors for Six Sigma implementation in Indian SMEs: an evaluation using AHP

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Davinder Singh ◽  
Gurwinder Singh
Keyword(s):  
Six Sigma ◽  
Critical Success Factors ◽  
Success Factors ◽  
Small And Medium Enterprises ◽  
Indian Subcontinent ◽  
Empirical Studies ◽  
Successful Implementation ◽  
Content Type ◽  
Individual Level ◽  
Critical Success

Purpose The purpose of this paper is to identify critical success factors (CSFs) for implementing Six Sigma framework affecting and influencing quality, operational and financial performance of small and medium enterprises (SMEs). It also intends to guide researchers and practitioners in selecting appropriate set of CSFs for effective implementation of Six Sigma using analytical hierarchy process (AHP). Design/methodology/approach In this study, a significant number of small and medium manufacturing organizations have been extensively surveyed to ascertain the contributions made by CSFs toward successful deployment of Six Sigma. The evaluation and the ranking of the CSFs among others, as well as on an individual level have been worked out using AHP. Findings The research study reveals that 13 CSFs have scored 75.9% in the success index, which is a significant figure to consider the importance, as well as their contribution toward successful implementation of Six Sigma in Indian SMEs. Research limitations/implications The study mainly remains confined to the CSFs for Six Sigma implementation in SMEs from Indian subcontinent. Originality/value This paper contributes to the knowledge of academicians, practitioners and project managers by providing an insight into the evolution of the CSFs for implementing Six Sigma paradigms in Indian SMEs. The study drastically reduces implementation hassles and simplifies execution for empirical studies. The findings are not restricted to India but are generalizable and can globally used in deciding determinants of Six Sigma framework.

scholarly journals Selection Criteria for Six Sigma Projects in Slovenian Manufacturing Companies

Organizacija ◽  
2009 ◽  
Vol 42 (4) ◽  
pp. 137-143 ◽  
Author(s):  
Dušan Gošnik ◽  
Matej Hohnjec
Keyword(s):  
Customer Satisfaction ◽  
Cost Analysis ◽  
Six Sigma ◽  
Business Strategy ◽  
Selection Criteria ◽  
Manufacturing Companies ◽  
Quality Cost ◽  
Financial Benefits ◽  
Tools And Techniques ◽  
Selection Of

Selection Criteria for Six Sigma Projects in Slovenian Manufacturing CompaniesResearches reveal that successful six sigma implementation is related to proper six sigma project prioritisation and selection. This research is limited to the selection of six sigma projects in some manufacturing companies in Slovenia. The purpose of this study is to identify what criteria are considered for prioritisation and selection of six sigma projects and how six sigma projects are selected. A research sample is limited by the number of companies which have implemented six sigma so far. The results indicate that Slovenian manufacturing organisations tend to select six sigma projects based on criteria such as customer satisfaction, connection with a business strategy financial benefits, and growth of the organisation. Several tools and techniques such as quality cost analysis, brainstorming and interviews are used to identify and prioritise projects. Identification of the most commonly used criteria to select six sigma projects can help practitioners to select projects based on multiple criteria by using tools and techniques identified in this study. This topic has not been applied in the field of Slovenian manufacturing companies and thus it presents the first study in this field in Slovenia.

scholarly journals ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN PT. KERETA API INDONESIA (Studi Kasus Stasiun Pariaman)

2019 ◽  
Author(s):  
Noval Prabowo ◽  
Febsri Susanti
Keyword(s):  
Quantitative Analysis ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Hypothesis Testing ◽  
Consumer Satisfaction ◽  
Descriptive Analysis ◽  
Relevant Literature ◽  
Validity And Reliability ◽  
F Test ◽  
Test Analysis

This study aims to menganilisis how much influence on the Service Quality Customer Satisfaction PT. KAI in Pariaman Station. After knowing the relevant literature review, this study set out important variables that allegedly affect Customer Satisfaction ie Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4) and Tangible (X5). Quantitative analysis includes: Validity and reliability, Descriptive Analysis, Classical Assumption Test, Analysis of linear regression, hypothesis testing via t test and F test, and analysis of determination (R2). Qualitative analysis is the interpretation of the data obtained in the study and the results of data processing that has been carried out by giving a description and explanation. The data that have met Validity, Reliability and Test Test Classical Assumption processed resulting regression equation as follows: Y = 8083-0240 X1 + X2 0083 + 0307 + 0888 X3 X5 + X4 + 0309 + e, Where Customer Satisfaction variable (Y), the variable Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4) and Tangible (X5). Hypothesis testing using t tests showed that the Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4) and Tangible (X5) studied had a significant influence on customer satisfaction. Then through the F test showed that the variables Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4) and Tangible (X5) simultaneously influence consumer satisfaction. Adjusted Figures Rsquare that is equal to 0375 which showed that between Reliability, Responsiveness, Assurance, Empathy and Tangible able to explain jointly to Consumer Satisfaction PT. KAI in Pariaman stations by 37.5%, while the rest influenced by other variables not included in this study.

Six Sigma critical success factors in Brazilian industry

2016 ◽  
Vol 33 (6) ◽  
pp. 702-723 ◽  
Author(s):  
Abel Ribeiro de Jesus ◽  
Jiju Antony ◽  
Herman Augusto Lepikson ◽  
Adriano L. A. Peixoto
Keyword(s):  
Literature Review ◽  
Six Sigma ◽  
Design Methodology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Common Denominator ◽  
Content Type ◽  
Industrial Companies ◽  
Critical Success ◽  
Methodological Strategy

Purpose – The purpose of this paper is to identify critical success factors (CSFs) that are regarded as the most important in Six Sigma programs in Brazil and to compare these rankings with those in international literature. Design/methodology/approach – A sample of industrial companies was selected to complete a survey. In total, 104 questionnaires were obtained. The results were compared with a literature review consisting of 26 papers from 13 countries. In total, 70 CSFs were found in the papers, but 19 CSFs were analyzed and reduced to ten. A multivariate factor analysis further reduced this number to two underlying constructs. Findings – The authors identified a CSFs common denominator/ranking based on the sample of international articles. The authors found that there are four CSFs that are more prevalent in Brazil and in the international papers studied and that there are no differences between the importance of CSFs in terms of hierarchical levels. Three gaps, five levers and two CSFs constructs were identified. Social implications – This study may initiate cooperation between the studied companies and academia, thus possibly increasing these organization’ knowledge regarding Six Sigma. Originality/value – The originality of this study is that the survey was conducted with companies in Brazil, a country where little information exists on Six Sigma programs. The authors also contributed a literature review on CSFs, a comparison based on most of the consulted papers and the use of a robust methodological strategy that was made possible by the sample size.

CSFs for Six Sigma in service and manufacturing companies: an insight on literature

2018 ◽  
Vol 9 (4) ◽  
pp. 543-561 ◽  
Author(s):  
Sonali Udeeka Pathiratne ◽  
Ali Khatibi ◽  
Md Gapar Md Johar
Keyword(s):  
Six Sigma ◽  
Success Factors ◽  
Future Research ◽  
Successful Implementation ◽  
Sri Lankan ◽  
Manufacturing Companies ◽  
Company Strategy ◽  
Content Type ◽  
Critical Success ◽  
Core Areas

PurposeThis paper aims to identify and review the critical success factors (CSFs) for successful Six Sigma implementation in service and manufacturing companies given in published literature.Design/methodology/approachA descriptive evaluation of the literature body is followed by future research opportunities. Studies published on the topic of Six Sigma during 2005-2016 are reviewed to retrieve identified CSFs.FindingsFrom published literature, 48 CSFs vital for Six Sigma implementation were identified. The identified CSFs were classified under eight core categories. As per the categorization, 35 out of 48 CSFs identified are either Company Strategy related, Six Sigma Project related or Human Resources related. Only a limited number of studies are carried out mainly focusing on the stated three core areas. Hence, it is vital that these three core areas are further explored in future research.Originality/valueWith the outcome of this paper, the identified CSFs for Six Sigma will be taken for further studies, where they will be applied to service and manufacturing companies based in Sri Lanka. Hence, it would provide Sri Lankan service and manufacturing companies guidelines for successful implementation of Six Sigma for future endeavors.

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