Investigating the Use of Web 2.0 Technologies and Their Presence in Saudi Government Agencies' Websites

2018 ◽  
pp. 1371-1390
Author(s):  
Mohammed Altayar
Keyword(s):  
Social Media ◽  
Developing Countries ◽  
Web 2.0 ◽  
Information Dissemination ◽  
Quantitative Approach ◽  
Government Agencies ◽  
The Public ◽  
Media Usage ◽  
Motivation Factors ◽  
Use Of Social Media

Government agencies in both developed and developing countries have started using social media to provide content and services. The aim of this study is to investigate the use of social media in Saudi government agencies. It adopts a quantitative approach. The study shows that Saudi government agencies are aware of social media and they use them for different purposes. The study argued that government agencies with less engagement with the public are less likely to use social media. Government agencies tend to publish the same content in different social media. Moreover, information dissemination and improving communication with the public were the main motivations for using social media. In terms of enablers, the study shows that awareness of the public about the importance of social media usage was an important issue. Regarding the challenges, lack of dedicated resources such as budget and specialized staff were the main challenges. The study contributes to the literature by addressing issues related to motivation, factors influenced the decision to adopt social media, enablers and barriers.

Investigating the Use of Web 2.0 Technologies and their Presence in Saudi Government Agencies' Websites

2016 ◽  
Vol 7 (2) ◽  
pp. 63-80 ◽  
Author(s):  
Mohammed Altayar
Keyword(s):  
Social Media ◽  
Developing Countries ◽  
Web 2.0 ◽  
Information Dissemination ◽  
Quantitative Approach ◽  
Government Agencies ◽  
The Public ◽  
Media Usage ◽  
Motivation Factors ◽  
Use Of Social Media

Government agencies in both developed and developing countries have started using social media to provide content and services. The aim of this study is to investigate the use of social media in Saudi government agencies. It adopts a quantitative approach. The study shows that Saudi government agencies are aware of social media and they use them for different purposes. The study argued that government agencies with less engagement with the public are less likely to use social media. Government agencies tend to publish the same content in different social media. Moreover, information dissemination and improving communication with the public were the main motivations for using social media. In terms of enablers, the study shows that awareness of the public about the importance of social media usage was an important issue. Regarding the challenges, lack of dedicated resources such as budget and specialized staff were the main challenges. The study contributes to the literature by addressing issues related to motivation, factors influenced the decision to adopt social media, enablers and barriers.

Social Media and Web 2.0 for Rethinking E-Government Maturity Models

2012 ◽  
pp. 250-265 ◽  
Author(s):  
B. Joon Kim ◽  
Savannah Robinson
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Public Service ◽  
Public Administrators ◽  
The Public ◽  
Public Service Organizations ◽  
Building Activities ◽  
The Public Sphere ◽  
Use Of Social Media ◽  
Public Service Agencies

In this chapter, the authors argue that social media and Web 2.0 technologies have the potential to enhance government responsiveness, representation, citizen participation, and overall satisfaction with the public policy-making process. To do that, this chapter suggests the dialectical approach of a new E-government maturity model through both New Public Service and Social Construction of Public Administration views. Then, they provide guidance to practitioners who are responsible for developing social media and Web 2.0 strategies for public service organizations. Finally, to provide guidelines for public administrators, this chapter argues that the “public sphere” should be redefined by citizen’s online social networking activities with public administrators and capacity building activities among practitioners in public service agencies through their use of social media and Web 2.0 tools.

E-Participation in Developing Countries

2018 ◽  
pp. 126-154
Author(s):  
Ransome E. Bawack ◽  
Jean Robert Kala Kamdjoug ◽  
Samuel Fosso Wamba ◽  
Aime Fobang Noutsa
Keyword(s):  
Social Media ◽  
Developing Countries ◽  
Web 2.0 ◽  
Social Insurance ◽  
Insurance Fund ◽  
Government Agencies ◽  
Media Technologies ◽  
Social Insurance Fund ◽  
Social Media Tools

This chapter on e-participation in developing countries uses Cameroon as a case study to demonstrate the realities of practicing Web 2.0 and social media tools to drive collaborative initiatives between government agencies and citizens in developing countries. The case study was guided by the incentives for e-participation using social media technologies, the tools used by a government to drive such initiatives, the level of participation from citizens, and the challenges and risks faced in implementing these technologies. A study of Cameroon's National Social Insurance Fund (NSIF) confirmed the main incentives of e-participation initiatives in developing countries and the major challenges they face in implementing them.

Social Media and Web 2.0 for Rethinking E-Government Maturity Models

2012 ◽  
pp. 1445-1460
Author(s):  
B. Joon Kim ◽  
Savannah Robinson
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Public Service ◽  
Public Administrators ◽  
The Public ◽  
Public Service Organizations ◽  
Building Activities ◽  
The Public Sphere ◽  
Use Of Social Media ◽  
Public Service Agencies

In this chapter, the authors argue that social media and Web 2.0 technologies have the potential to enhance government responsiveness, representation, citizen participation, and overall satisfaction with the public policy-making process. To do that, this chapter suggests the dialectical approach of a new E-government maturity model through both New Public Service and Social Construction of Public Administration views. Then, they provide guidance to practitioners who are responsible for developing social media and Web 2.0 strategies for public service organizations. Finally, to provide guidelines for public administrators, this chapter argues that the “public sphere” should be redefined by citizen’s online social networking activities with public administrators and capacity building activities among practitioners in public service agencies through their use of social media and Web 2.0 tools.

scholarly journals SOSIALISASI UNDANG-UNDANG INFORMASI DAN TRANSAKSI ELEKTRONIK (ITE) DALAM PEMANFAATAN MEDIA SOSIAL SEBAGAI SARANA USAHA

2020 ◽  
Vol 3 (1) ◽  
pp. 23-26
Author(s):  
Lenny Husna ◽  
Yusli Yenni
Keyword(s):  
Social Media ◽  
Information Dissemination ◽  
Positive Impact ◽  
The Public ◽  
Internet Media ◽  
Questions And Answers ◽  
Information And Communication ◽  
Use Of Social Media ◽  
Technology And Communication ◽  
Almost All

Nowadays almost all aspects of life use technology. Progress in technology will also be accompanied by developments in information and communication technology. The development of technology and communication using internet media that is widely used today is social media. Some people use social media for means of social integration, communication and publicizing activities, but in its development social media can also be used for business activities in terms of promotion and marketing. The use of social media for business activities has a very positive impact on improving the welfare of the community economically. To achieve these objectives, training and coaching to the public regarding the use of social media are held. The training was carried out at the Pesona Rhabayu Housing Community of Patam Lestari Village, Sekupang District, Batam. The training was conducted by monitoring and tutorials on how to use social media properly, including information dissemination on the Information and Electronic Transaction Law (UU ITE) so that the community has a legal basis for using social media. The first result of this dedication is that people's understanding of the ITE Law can be seen from discussions and questions and answers, secondly, people's ability to access and utilize social media for business facilities by forming a social media group as a forum for the community to promote their efforts.Keywords: Law, social media and ITE

scholarly journals The relationship between social media usage in the workplace and employee productivity in the public sector: Case study of government departments in Harare

2019 ◽  
Vol 17 ◽  
Author(s):  
Tawaziwa Wushe ◽  
Jacob Shenje
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Positive Impact ◽  
Labour Productivity ◽  
Research Approach ◽  
Employee Productivity ◽  
The Public ◽  
Media Usage ◽  
Use Of Social Media ◽  
The Relationship

Orientation: The advent of social media has taken new dimensions becoming one of the most significant methods of how people communicate all over the world. In particular, the usage of social media and networking sites is a phenomenon that has brought great negative and positive impact to organisations and employees nowadays.Research purpose: The primary aim of the study sought to determine the relationship between social media usage in the workplace and employee productivity in the public sector with particular reference to government departments in Harare.Motivation for the study: There have been rising concerns about the use of social media sites in the workplace because of loss of labour productivity through time wasted at work.Research approach/design and method: The study adopted a positivist research approach because it had ontological assumptions of representationalism and objectivism. Because of the nature of the research objectives, a descriptive research design was found to be necessary. A sample size of 278 management and employees from five selected government departments was targeted. Structured questionnaires were used for the collection of relevant primary data.Main findings: The study revealed that social media usage in the workplace resulted in significant drop in employees’ productivity because of time spent online keeping in touch with friends, sharing pictures and communicating with colleagues.Practical/managerial implications: As social media cannot be completely eradicated during working hours, the human resources departments need to monitor deadlines and job deliverables with the need to ensure that jobs are performed efficiently.Contribution/value-add: The study sought to fill the existing research gaps with regard to the use of social media at workplace and employee productivity.

Policing and social media: A mixed-method investigation of social media use by a small-town police department

2020 ◽  
Vol 22 (3) ◽  
pp. 263-273
Author(s):  
Francis D Boateng ◽  
Joselyne Chenane
Keyword(s):  
Social Media ◽  
Police Department ◽  
Social Contexts ◽  
Police Departments ◽  
The Public ◽  
Media Usage ◽  
Small College ◽  
Use Of Social Media ◽  
Types Of Information ◽  
Share Information

In recent times, police departments across all social contexts have undergone tremendous changes, and a major catalyst of these changes has been the emergence of social media. This technological innovation has provided departments with a platform to communicate effectively and share information with the public. Social media have impacted policing and transformed the way the police do their job. The current analysis focused on understanding social media usage by small college-town police departments. Twitter and interview data were collected from the Oxford Police Department and were analyzed qualitatively and quantitatively to achieve the study’s objective. Results of these analyses revealed six main types of information that the department shared with the public on Twitter. Recommendations for improving the police’s use of social media are offered.

The Use of Social Media in Public Administration: the Case of Slovakian Local Self-government

2020 ◽  
Vol 21 (1) ◽  
pp. 56-75
Author(s):  
Ondrej Mitaľ
Keyword(s):  
Social Media ◽  
Public Administration ◽  
Information Technologies ◽  
Optimal Solution ◽  
Public Organizations ◽  
The Public ◽  
Media Usage ◽  
Network Usage ◽  
Use Of Social Media ◽  
Facebook Pages

Regarding constantly growing importance of information technologies public organizations try to find optimal solution, which might help to increase the qualitative aspects of relationship between governments and citizens. Experts argue that social media usage have potential to foster participation and engagement of the public. The aim of study is to analyse Facebook profiles of selected Slovakian cities, focusing on the general features of social network usage, content and the purpose of posts published over a four-year period. Besides, the article tries to be theoretical and practical insight to application of social media in public administration. The main finding is based on statement that analysed official Facebook pages mostly include informational posts while calling for opinion and calling for participation represent significantly lower part of total posts. Simultaneously, positive impacts of social media usage have been identified both for public organizations and wider public. Simultaneously, the benefit of the article is associated with fostering an interest in examined issues of social media usage, which we hope might improve the quality of social media strategies and benchlearning processes in other Slovakian cities and hopefully other local self-government units in the European territory. Finally, various limits and perspectives of social media use are discussed in the final part of the article, specially of ideals of democracy, cybersecurity, policymaking, as well as participation and engagement of citizens.

scholarly journals SOCIAL MEDIA IN CRISIS COMMUNICATIONS

InterConf ◽  
2021 ◽  
pp. 58-75
Author(s):  
Tetiana Fisenko
Keyword(s):  
Social Media ◽  
Information Dissemination ◽  
Crisis Response ◽  
Communication Strategy ◽  
Response Strategy ◽  
Crisis Communications ◽  
The Public ◽  
Communication Models ◽  
Use Of Social Media

Today, social media is increasing its influence on the communication environment. The toolkit of online platforms creates new opportunities for the communication strategy of the organization. Interactivity and speed of information dissemination contribute to the transformation of crisis communication models. The possibility of open dialogue in the network between the company and the public allows you to analyze the reaction of the audience to the crisis and choose the most successful crisis response strategy. Social media allows you to establish a long-term relationship with the audience, which is the basis for the successful exit of the organization from the crisis. The use of social media in crisis communications is associated with certain risks. Uncontrollability and constant variability of the socio-media environment are often the causes of crises.

E-Participation in Developing Countries

2022 ◽  
pp. 826-847
Author(s):  
Ransome E. Bawack ◽  
Jean Robert Kala Kamdjoug ◽  
Samuel Fosso Wamba ◽  
Aime Fobang Noutsa
Keyword(s):  
Social Media ◽  
Developing Countries ◽  
Web 2.0 ◽  
Social Insurance ◽  
Insurance Fund ◽  
Government Agencies ◽  
Media Technologies ◽  
Social Insurance Fund ◽  
Social Media Tools

This chapter on e-participation in developing countries uses Cameroon as a case study to demonstrate the realities of practicing Web 2.0 and social media tools to drive collaborative initiatives between government agencies and citizens in developing countries. The case study was guided by the incentives for e-participation using social media technologies, the tools used by a government to drive such initiatives, the level of participation from citizens, and the challenges and risks faced in implementing these technologies. A study of Cameroon's National Social Insurance Fund (NSIF) confirmed the main incentives of e-participation initiatives in developing countries and the major challenges they face in implementing them.

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