Workplace Arrogance and Its Impact on the Organizational Performance in the Hospitality Industry

Purpose The purpose of this paper is to examine how knowledge inflows and outflows interact to affect performance outcomes. Though previous studies have dealt with knowledge inflows and outflows, the quality and quantity characteristics of knowledge are often not taken into account, thus leaving a research gap with regards to the effect of their interactions on performance outcomes. Design/methodology/approach Based on Poisson regression analysis, this quantitative study fills the aforementioned research gaps by analyzing the ambidextrous configurations of knowledge flows from an ambidexterity perspective and examines their effects on two-phase performance (i.e. regular season and playoffs), using a longitudinal data set of National Basketball Association transactions from the 2003-2004 to 2014-2015 season. Findings The results suggest that the complementarity between knowledge inflows and outflows along the quality and quantity dimensions of knowledge, respectively, has a positive impact on two-phase performance, while the imbalance between knowledge inflows and outflows under the quality and quantity dimensions of knowledge, respectively, has a negative impact on playoffs performance (Phase 2). These findings suggest that organizations can balance knowledge inflows and outflows under a single quality or quantity dimension of knowledge. Furthermore, the interaction between the quantity of the inflows of knowledge and the quality of the outflows of knowledge and the interaction between the quality of the inflows of knowledge and the quantity of the outflows of knowledge are both positively related to two-phase performance. These findings suggest that organizations can balance knowledge inflows and outflows across quality and quantity dimensions of knowledge. Finally, the effects of the interaction between knowledge inflows and outflows on playoffs performance are greater than regular-season. Practical implications Organizations should leverage ambidexterity to manage/balance knowledge inflows and outflows across quality and quantity dimensions, further enhancing performance outcomes. Originality/value This study, first, provides new insights into knowledge flows by distinguishing between the quality and quantity of knowledge, the inflows and outflows of knowledge, constructing ambidextrous configurations of knowledge flows from an ambidexterity perspective. Second, it contributes to the relationship between knowledge flows and organizational performance by revealing how ambidextrous configurations of knowledge flows exert different effects on performance outcomes. Third, it adds to the literature of ambidexterity-performance relationships and expands it to the context of sports.

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MANAJEMEN PSIKOLOGI PELAYANAN DAN HOSPITALITY DALAM PENINGKATAN WISATAWAN MANCANEGARA

Tulisan Ilmiah Pariwisata (TULIP) ◽

10.31314/tulip.3.1.35-41.2020 ◽

2020 ◽

Vol 3 (1) ◽

pp. 35

Author(s):

Sri Sunarti

Keyword(s):

Qualitative Research ◽

Quality Of Service ◽

Research Methods ◽

Hospitality Industry ◽

Positive Impact ◽

The People ◽

Guest Satisfaction ◽

Psychological Management ◽

Employee Responses

The purpose of this study is to analyze the form of psychological management in service and hospitality to increase foreign tourists in love island tourism, Boalemo district, Gorontalo province. In this study, researchers used descriptive qualitative research methods. The results show that the existence of the hospitality industry has a positive impact on the growth of the number of foreign tourists and has an impact on increasing income for the people of Boalemo Regency. And quality services and according to guest needs can have an impact on guest satisfaction levels. The level of guest satisfaction with the quality of service provided is a comprehensive assessment of the superiority of a service related to facilities, services, and good employee responses, can give a good impression or experience for guests, so that it can create a sense of trust and loyalty.

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PENGARUH KUALITAS LAYANAN, KEPERCAYAAN DAN PROMOSI TERHADAP MINAT NASABAH MENABUNG PADA BANK SYARIAH CABANG ULAK KARANG KOTA PADANG

JURNAL PUNDI ◽

10.31575/jp.v3i3.183 ◽

2020 ◽

Vol 3 (3) ◽

pp. 227

Author(s):

Nazzarudin Aziz ◽

Vito Shiga Hendrastyo

Keyword(s):

Quality Of Service ◽

Negative Impact ◽

Positive Impact ◽

Quality Of Services

The survey conducted by Top Brand Indonesia obtained the latest data in 2016 indicates that the interest of saving customers at Bank Syariah Mandiri low is no exception in Bank Syariah Mandiri branch of Ulak Karang. It can certainly be influenced by various things, namely whether the quality of services provided by employees of Bank Syariah Mandiri is still less satisfactory, the promotion made by Bank Syariah Mandiri is still less attractive, and still decreased the level of customer confidence in Bank Syariah Mandiri.From the results that researchers do can be concluded that the quality of service, trust and promotion influence together on the interest of customers in saving. For the quality of service and promotion have a significant and positive impact on the interest of customers in saving but in the trust does not have a significant and negative impact on interest of customers in saving.

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TRADE-OFF ANALYSIS OF ECONOMIC GROWTH AND AIR POLLUTION EFFECTING DECREASE OF POOR ENVIRONMENTAL QUALITY IN SUMATERA UTARA PROVINCE

Quantitative Economics Journal ◽

10.24114/qej.v8i1.19924 ◽

2020 ◽

Vol 8 (1) ◽

Author(s):

Benni Sinaga

Keyword(s):

Water Pollution ◽

Economic Growth ◽

Air Pollution ◽

Soil Contamination ◽

Environmental Quality ◽

Negative Impact ◽

Positive Impact ◽

Series Data ◽

The Relationship

The development of economic activities will certainly have a positive impact on increasing economic growth and also have a negative impact on pollution each year, will certainly affect the quality of the environment in the province of North Sumatera . This study aims to analyze the relationship and influence of the GDP, water pollution, air pollution and soil contamination on environmental quality in North Sumatera province both simultaneously and partially. The data used are secondary data from BPS Sumatera and North Sumatera Environmental Agency in the form of time series data from 2004 to 2014. Correlation analysis using correlation with SPSS version 20. Results of correlation coefficient analysis in this study explains that economic growth (0.945), water pollution (0.969), air pollution (0.903) have the relationship is very strong, while soil contamination ( 0.803) have a strong closeness with the quality of the environment in the province of North Sumatera . The results also showed that the variables of economic growth, pollution of water, air and soil are able to explain a model of environmental quality in North Sumatera province at 96.8 percent.

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Customer Loyalty in the Indonesian Banking Industry

Advanced Science Letters ◽

10.1166/asl.2015.5897 ◽

2015 ◽

Vol 21 (4) ◽

pp. 838-842

Author(s):

. Keni ◽

Hasnah Haron ◽

Ishak Ismail

Keyword(s):

Quality Of Service ◽

Customer Loyalty ◽

Banking Industry ◽

Negative Impact ◽

Positive Impact ◽

Three Dimensions ◽

Equation Modeling ◽

Five Dimensions ◽

Investment Size

An investment model approach has been applied to examine customer loyalty. The model consists of three variables—satisfaction, quality of alternatives, and investment size. Customer satisfaction is described as a postconsumption evaluation on the quality of service applying the cumulative approach. Furthermore, the quality of service is measured by five dimensions-tangibles, reliability, responsiveness, assurance, and empathy. All five dimensions constitute the service firm’s readiness to provide each customer with a personal treatment. This study investigates whether all those variables have a significant effect to customer loyalty, which are measured in three dimensions–attitudinal, behavioral, and cognitive. The respondents comprised of 403 customers taken from the top ten Indonesian Banks that are listed with the highest assets. The data is gathered by distributing a questionnaire and analyzed by using Structural Equation Modeling (SEM). The findings of this study indicate that satisfaction and investment size have a positive impact on customer loyalty while, the quality of alternatives shows negative impact. The strongest impact occurs in the investment size variable, followed by the satisfaction and the quality of alternatives having less impact. This study is expected to help bank managers in reducing customer dissatisfaction and achieving customer loyalty in the Indonesian banking industry.

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E – Banking, Service Quality and Customer Satisfaction in Selected Nigerian Banks

International Journal of Innovation and Economic Development ◽

10.18775/ijied.1849-7551-7020.2015.42.2004 ◽

2018 ◽

Vol 4 (2) ◽

pp. 51-57

Author(s):

Hindu J. Amin ◽

Pauline E. Onyeukwu ◽

Hope I. Osuagwu

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Banking Sector ◽

Banking Industry ◽

Positive Impact ◽

Training And Development ◽

Banking Service ◽

The Relationship ◽

Nigerian Banking

Electronic banking is an important tool for all banks to survive in the competitive Nigerian Banking Industry. This study examines the relationship between the quality of service and customer satisfaction in the e-banking era. A sample of 398 respondents was selected, out of the total number of 66,895 customer population. Structured questionnaires and interview were used in collecting the data. Descriptive statistics was adopted in analyzing the data from the respondents. The results revealed that there is a significant relationship between quality of service and customer satisfaction. The paper concludes that E-banking has a positive impact on the quality of service in the Nigerian banking sector, but not on customer satisfaction. The study suggests that staff training and development should be enhanced in the banking industry in order to render quality and timely services to their customers.

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TRADE-OFF ANALYSIS OF ECONOMIC GROWTH AND AIR POLLUTION EFFECTING DECREASE OF POOR ENVIRONMENTAL QUALITY IN SUMATERA UTARA PROVINCE

Quantitative Economics Journal ◽

10.24114/qej.v8i1.23606 ◽

2019 ◽

Vol 8 (1) ◽

pp. 19

Author(s):

Benni Sinaga ◽

Zahari Zein

Keyword(s):

Water Pollution ◽

Economic Growth ◽

Air Pollution ◽

Soil Contamination ◽

Environmental Quality ◽

Negative Impact ◽

Positive Impact ◽

Series Data ◽

The Relationship

The development of economic activities will certainly have a positive impact on increasing economic growth and also have a negative impact on pollution each year, will certainly affect the quality of the environment in the province of North Sumatera . This study aims to analyze the relationship and influence of the GDP, water pollution, air pollution and soil contamination on environmental quality in North Sumatera province both simultaneously and partially. The data used are secondary data from BPS Sumatera and North Sumatera Environmental Agency in the form of time series data from 2004 to 2014. Correlation analysis using correlation with SPSS version 20. Results of correlation coefficient analysis in this study explains that economic growth (0.945), water pollution (0.969), air pollution (0.903) have the relationship is very strong, while soil contamination ( 0.803) have a strong closeness with the quality of the environment in the province of North Sumatera . The results also showed that the variables of economic growth, pollution of water, air and soil are able to explain a model of environmental quality in North Sumatera province at 96.8 percent.

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Influential Role of Culture on Leadership Effectiveness and Organizational Performance

Information Management and Business Review ◽

10.22610/imbr.v3i2.925 ◽

2011 ◽

Vol 3 (2) ◽

pp. 127-132 ◽

Cited By ~ 1

Author(s):

Syed Kamran Ali ◽

Adeel Razaq . ◽

Muhammad Yameen . ◽

Suleman Sabir . ◽

Muhammad Asif Khan .

Keyword(s):

Organizational Culture ◽

Organizational Performance ◽

Leadership Style ◽

Leadership Effectiveness ◽

Negative Impact ◽

Positive Impact ◽

Leadership Behavior ◽

Research Paper ◽

Two Dimensions

The purpose of this research paper is to examine the influential role of culture on leadership effectiveness and organizational performance in Pakistan. Culture is discussed with its two dimensions, national and organizational culture. In this competitive and globalized arena, culture plays a significane role in the organizational performance and leadership effectiveness. It was also found that supportive leadership style is frequent in most of the orgnaizations in Pakistan. Participative leadership style has also a positive impact on organizational performane and leadership effectiveness but to some extent, but instrumental leadership style has a negative impact. This research paper is exploratory in nature which explains the importance of leadership styles and its impact on decision making which influence the overall performance of the organization. Our study is limited regarding the national culture and organizational culture as a mediating role. Practically there is some diversity among cultures of the Pakistani organizations which leades to the diversity in the leadership behavior.

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THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

Journal of Technology and Operations Management ◽

10.32890/jtom2018.13.2.7 ◽

2018 ◽

Vol 13 (Number 2) ◽

pp. 67-77

Author(s):

Anis Syamimi Abd Rahim ◽

Mohd Norhasni Mohd Asaad

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Descriptive Statistics ◽

Iso 9001 ◽

Quality Of Services ◽

Research Questions ◽

Spss Software ◽

The Relationship ◽

Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

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Relationship Quality in the Hospitality Industry: Critical Review and Future Directions

Restaurant Business ◽

10.26643/rb.v118i12.13073 ◽

2019 ◽

Vol 118 (12) ◽

pp. 83-91

Author(s):

Harish B ◽

Dr. Sam Thomas

Keyword(s):

Organizational Performance ◽

Relationship Quality ◽

Critical Review ◽

Hospitality Industry ◽

Hotel Industry ◽

Relationship Management ◽

Direct Influence ◽

Future Directions ◽

Industry Relationship

In the highly competitive hotel industry, relationship management is of utmost importance. Not only effective relationship management helps loyalty and repurchase, but it is also found to have a direct influence on organizational performance. The effect of relationship management is dependent on the construct of relationship quality. The aim of the paper is to critically analyze the existing literature on the antecedents and outcomes of Relationship Quality in the context of hospitality industry.

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