scholarly journals MANAJEMEN PSIKOLOGI PELAYANAN DAN HOSPITALITY DALAM PENINGKATAN WISATAWAN MANCANEGARA

2020 ◽  
Vol 3 (1) ◽  
pp. 35
Author(s):  
Sri Sunarti
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Methods ◽  
Hospitality Industry ◽  
Positive Impact ◽  
The People ◽  
Guest Satisfaction ◽  
Psychological Management ◽  
Employee Responses

The purpose of this study is to analyze the form of psychological management in service and hospitality to increase foreign tourists in love island tourism, Boalemo district, Gorontalo province. In this study, researchers used descriptive qualitative research methods. The results show that the existence of the hospitality industry has a positive impact on the growth of the number of foreign tourists and has an impact on increasing income for the people of Boalemo Regency. And quality services and according to guest needs can have an impact on guest satisfaction levels. The level of guest satisfaction with the quality of service provided is a comprehensive assessment of the superiority of a service related to facilities, services, and good employee responses, can give a good impression or experience for guests, so that it can create a sense of trust and loyalty. 

scholarly journals Strategi Komite Olahraga Nasional Indonesia dalam Meningkatkan Prestasi Atlet di Provinsi Kalimantan Tengah

2016 ◽  
Vol 2 (2) ◽  
pp. 30-33
Author(s):  
Mambang Mambang ◽  
Fatmah Fatmah
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Research Methods ◽  
Performance Indicators ◽  
Secondary Data ◽  
Primary Data ◽  
Central Kalimantan ◽  
Organization And Management

The purpose of this study is to explain and describe the Strategy of the Indonesian National Sports Committee in improving the achievements of athletes in Central Kalimantan province. The type of research used in this study is descriptive with qualitative research methods. Sources of data in this study are primary data, namely the Deputy General Chair of KONI, Deputy Secretary of KONI, Division of Organization and Management, KONI staff, Athletes and Coaches. While secondary data comes from official documents related to this research such as sports medal data acquisition, and data collection techniques using interviews, observation, and documentation. The focus of his research is to get a clear picture of the Strategy of the Indonesian National Sports Committee in improving Athlete Achievements in Central Kalimantan Province. The results of this study are that the KONI Strategy in improving the achievements of athletes in Central Kalimantan Province is already good, because of the five Performance indicators there are three indicators that have gone well, Responsiveness, Responsibility, Accountability while the two indicators have not gone well are Productivity and Quality of Service

scholarly journals THE QUALITY OF PUBLIC SERVICES IN IMPROVING IMB (Building Construction Permit) IN DPMPTSP KOTA CIMAHI

2019 ◽  
Vol 7 (1) ◽  
pp. 42-60
Author(s):  
Fadlan Karunia Hidayat ◽  
Fazri Miftahuddin ◽  
Dendi Herdiansyah ◽  
Irfan Sholihin ◽  
Roziana Lahmini
Keyword(s):  
Qualitative Research ◽  
Research Methods ◽  
Qualitative Research Methods ◽  
Building Permits ◽  
Goods And Services ◽  
Technical Requirements ◽  
The People ◽  
State Administrators ◽  
Construction Permit

Public service is fulfilling the needs and needs of the community by state administrators. IMB in Cimahi City DPMPTSP, using qualitative research methods, qualitative research conducted related to researchers want to know the phenomenon that cannot be quantified that discusses research on how to work, understanding of information that varies, characteristics of goods and services, cultural procedures, and others so. Qualitative research methods are conducted by interviewing the subject. The results of this study indicate that in Cimahi DPMPTSP there are a number of problems relating to communities that do not have technical requirements and documents, Cimahi's DPMPTSP program to improve services related to socialization for the community selected for each sub-district, in accordance with building permits (IMB) , the background of Cimahi's DPMPTSP socialization was because the people who only knew of building a building and without being equipped with an IMB letter.    

Workplace Arrogance and Its Impact on the Organizational Performance in the Hospitality Industry

2018 ◽  
pp. 33-53
Keyword(s):  
Quality Of Service ◽  
Organizational Performance ◽  
Hospitality Industry ◽  
Negative Impact ◽  
Positive Impact ◽  
Hotel Industry ◽  
Two Dimensions ◽  
Theoretical Contribution ◽  
The Relationship

The aim of this chapter is to test empirically the fundamental hypothesis highlighting the relationship between “workplace arrogance” and “organizational performance.” The results of this study undertaken in the Tunisian hotel industry validate 2 hypotheses out of 30 and reach crucial findings: (1) workplace arrogance is a multidimensional variable (6 dimensions) and its dimensions are unidimensional; (2) workplace arrogance has a significant and negative impact on organizational performance measured by two dimensions: the customer satisfaction and the quality of service; and (3) workplace arrogance has a significant and positive impact on organizational performance measured by two dimensions: quality of service and financial performance. These findings could be considered as a theoretical contribution never been discovered before.

Kualitas Layanan Sirkulasi Berdasarkan Keterampilan Pustakawan di Perpustakaan Universitas Sarjanawiyata Tamansiswa Yogyakarta

2017 ◽  
Vol 1 (1) ◽  
pp. 61
Author(s):  
Rani Kurnia Vlora
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Methods ◽  
Direct Observation ◽  
Qualitative Research Methods ◽  
The Other ◽  
University Library ◽  
The University ◽  
Descriptive Qualitative

This study aims to determine the quality of service based on the skills of the librarian in the University library Sarjanawiyata Tamansiswa Yogyakarta. This research uses descriptive qualitative research methods, techniques collecting data using interviews, direct observation and documentation. The results of this study are characteristics librarian skills that should be poured in the service are as follows: (1) with services provided in accordance with the requirements (2) Oriented to the user. (3) Ongoing rapid time and on target. (4) Walking is easy and simple. (5) Cheap and economical. (6) Attractive, fun, and creates a feeling of sympathy. (7) varied. (8) Suave. (9) Characteristically innovative and direct. (10) able to compete in the field of the other. (11) Ability to foster a sense of trust for users, to be independent and to develop new things if those characteristics as a whole are met then the quality of service is categorized as “very good” and if only some characters met then categorized as “good” and if only a little bit of character above are met then it will be categorized as “fair”. In conclusion The quality of service based on the skills of librarians in the library UST can be categorized as “good” because it meets most of the overall criteria such as: attractive, Participate in every workshop and seminar on libraries and librarianship, Endeavor mastering technological, oriented to the user and Courtesy and decisively against violations.

Employee perceptions of Dollarization and the Hospitality Industry Performance.

2012 ◽  
Vol 02 (10) ◽  
pp. 31-37
Author(s):  
Kabote Forbes ◽  
Vengesayi Sebastian ◽  
Mapingure Charity ◽  
Mirimi Kumbirai ◽  
Chimutingiza Felistus ◽  
...  
Keyword(s):  
Qualitative Research ◽  
Social Change ◽  
Economic Performance ◽  
Hospitality Industry ◽  
Positive Impact ◽  
Employee Motivation ◽  
Employee Perceptions ◽  
The People ◽  
Industry Performance ◽  
Research Philosophy

The research was conducted to explore the employee understanding of the effects of dollarization on the performance of the hospitality industry in Zimbabwe. Using a qualitative research philosophy data was collected from 25 people using semi structured questionnaires in one of Zimbabwe’s renowned tourism resort, (Nyanga). Three key themes emerged that dollarization led to employee motivation, led to a positive social change and has led to improved economic performance of the country. The researchers concluded that dollarization had a positive impact on the performance of the hospitality industry in Zimbabwe and recommended that it should be allowed to continue in Zimbabwe for the good of the industry and the people.

scholarly journals Kualitas Pelayanan Pembuatan Tanda Izin Masuk Daerah Keamanan Terbatas atau Kartu Pas Orang di Unit Penyelenggara Bandar Udara Tjilik Riwut Palangka Raya

2016 ◽  
Vol 2 (2) ◽  
pp. 34-36
Author(s):  
Karyadi Karyadi ◽  
Miftahul Hestiana
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Research Methods ◽  
Secondary Data ◽  
Class I ◽  
Primary Data ◽  
Quality Of Services ◽  
Unit Operator

The purpose of the research is to explain and describe the Quality of Services for Making a Limited Security Entry Permit or Pass People Card at the Unit Office for the Tjilik Riwut Class I Airport in Palangka Raya. The type of research used in this study is descriptive with qualitative research methods. The type of data in this study is primary data, that is, from the officers making the Entrance Sign for Limited Security Area or Pas Card and the applicants. While secondary data comes from official documents related to this study such as SOP for Pas People. Techniques for collecting data using interviews, observation, and documentation. The focus of his research was the Making of Limited Security Area Entry Signs or Pass People Cards at Unit Offices Organizing the Tjilik Riwut Class I Airport in Palangka Raya. Based on the results of the study, the quality of service provided by the Office of the Unit Operator of Class I Tjilik Riwut Palangka Raya Airport is still not optimal, because of the five service quality indicators there are three indicators that have not run well, namely indicators of Tangibles, Reliability, and Empathy, while two indicators that have gone well are indicators of Responsiveness and Assurance

KUALITAS PELAYANAN DALAM PEMBANGUNAN INFRASTRUKTUR DI KECAMATAN CIAWI, KABUPATEN BOGOR

2018 ◽  
Vol 4 (2) ◽  
pp. 101
Author(s):  
Muhamad Alfian ◽  
Nandang Saefudin Zenju ◽  
Irma Purnamasari
Keyword(s):  
Quality Of Service ◽  
National Development ◽  
Infrastructure Development ◽  
National Unity ◽  
The People ◽  
Driving Wheel ◽  
Alternative Routes ◽  
The City ◽  
Quality Infrastructure

Infrastructure development is an integral part of national development and the driving wheel of economic growth. Infrastructure also has an important role in strengthening national unity and unity (Bappenas: 2009). The banjarwaru, banjarwangi, and telukpinang highways are the access roads traversed by 8 villages including alternative routes for the cicurug-sukabumi area. This road is always passed by the people who headed to the city. Therefore, the benefits of this road is very important because it is often passed from the cicurug-sukabumi area due to the diversion of traffic flow so that the intensity of high road users.In this study the author uses the theory of Ridwan and Sudrajat. Quality of service is the level of incompatibility between expectations with customer desires and also the perceptions of these customers. Quality of service here can be assessed by looking at the dimensions. These dimensions include the quality of service, the ability of officials, and service convenience. During the observation to the community through the survey to direct approach with the community, most people complained that the development service to build the kecamatan should be further improved and the results of this study showed that the Quality Assessment of Service in Road Infrastructure Development in Ciawi Sub-district Bogor Regency is categorized Fair Good this is because the assessment of the quality of development services by the Subdistrict Apparatus itself and from the community assess the ability of District Officers still have to be improved in conducting the service and its implementation.Keywords: Service Quality, Infrastructure Development.

scholarly journals HOSPITALITY MANAGEMENT AS A PREREQUISITE OF EFFECTIVE TOURISM DEVELOPMENT IN UKRAINE

2021 ◽  
Author(s):  
Olena Khytra
Keyword(s):  
Quality Of Service ◽  
Corporate Culture ◽  
Management System ◽  
Hospitality Industry ◽  
Professional Competence ◽  
Tourism Industry ◽  
Hospitality Management ◽  
Social Orientation ◽  
The Impact

The hospitality industry acquires the features of an integrative industry, which combines material resources and intangible factors to meet the needs of modern man for comfortable travel and recreation. Hospitality is interpreted as a complex economic, social, cultural, psychological phenomenon, the impact of which on the development of the tourism industry determines the effect of synergy from the combination of tourist resources and quality of service. The author of article proposes to consider hospitality management as a multilevel dynamic management system for the process of providing services to tourists and vacationers, based primarily on the principles of humanism, tolerance, personalization of hospitality, respect for cultural diversity, priority to meet human needs for quality recreation and physical strength as well as cultural self-development. The social orientation of this system to some extent balances the commercial, purely pragmatic aspect of managing the development of tourism enterprises. A holistic model of hospitality management is based on a harmonious combination of four concepts. They are humanitarian, technological, functional and commercial. The system-forming component of the hospitality sector is a mechanism for managing consumer behaviour, which ensures an optimal balance of supply and demand in the market of hospitality services. The specifics of service in the hospitality industry is that the quality of service affects the emotional perception of tourists in the area and, accordingly, affects the image of the state. Therefore, the mechanism for implementing the service policy should be established through public administration measures. Among the key areas of hospitality management development is the formation of a rational organizational structure, improvement of hospitality marketing and support of corporate culture, the values of which are adequate to the socio-cultural environment of the hospitality industry. The specificity of the hospitality industry is also that an important role in ensuring competitiveness is played by an attractive brand, which stipulates the allocation in the management system of such a component as brand management. Considerable attention should be paid to the innovative development of hospitality enterprises and the constant improvement of professional competence of managers of socio-cultural activities.

scholarly journals Perempuan Pencari Nafkah Selama Pandemi Covid-19

2021 ◽  
Vol 4 (1) ◽  
pp. 13-29
Author(s):  
Eka Kartika Sari ◽  
Biko Nabih Fikri Zufar
Keyword(s):  
Quality Of Life ◽  
Qualitative Research ◽  
Research Methods ◽  
Phenomenological Approach ◽  
Qualitative Research Methods ◽  
Economic Conditions ◽  
Condition Of Women ◽  
At Home

The perception of women as the number two role in society continues to this day. This knowledge has an impact on women's inferiority and subordination. In addition, the conditions of the Covid-19 pandemic have increased the workload for women at home. The workload for women has increased threefold, including earning a living in it. The woman breadwinner in Kampung Kue Rungkut Lor II experienced this during the pandemic. This article uses qualitative research methods and a phenomenological approach, in order to obtain data on the quality of life in the Kampung Kue Rungkut Lor II community. The purpose of this study was to determine descriptively the condition of women breadwinners during the pandemic. As a result, the “Pembatasan Sosial Berskala Besar” (PSBB) affected the economic conditions in the Kampung Kue Rungkut Lor II community, and women also experienced three times more workload than men at home. The pandemic has actually added to the exploitation and oppression of women in the Kampung Kue Rungkut Lor II community. Therefore, it is necessary to have further research on the quality of life of women breadwinners in Kampung Kue Rungkut Lor II before the pandemic to find out the differences in the quality of life of women breadwinners in the same location.

scholarly journals The Influence of Price, Quality of Service and Promotions on Customer Satisfaction at Bu Rajab Resto Pancing and Cottage

2021 ◽  
Author(s):  
Rabhi Fathan Muhammad ◽  
Tina Melinda
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Positive Impact ◽  
Collection Data

This study was conducted to analyze the influence of price (X1), service quality (X2) and promotions (X3) on customer satisfaction at Bu Rajab Resto Pancing and Cottage. The study used a quantitative approach and was conducted from March to June 2020. Purposive sampling was used. 120 people were included in the research and 97 people were selected as samples. Participants were customers of Bu Rajab Resto Pancing and Cottage who had visited at least 2 times. A questionnaire was used for data collection. Data analysis involved linear regression, hypothesis testing and classical assumption tests, using the SPSS program. Price and service quality had a significantly positive impact on customer satisfaction, but promotions did not. Keywords: price, service quality, promotion, customer satisfaction

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