Implementation of Social Media Concepts for E-Government

2019 ◽  
pp. 1071-1091
Author(s):  
Raimundo Díaz-Díaz ◽  
Daniel Pérez-González

Some governments have proven social media's potential to generate value through co-creation and citizen participation, and municipalities are increasingly using these tools in order to become smart cities. Nevertheless, few public administrations have taken full advantage of all the possibilities offered by social media and, as a consequence, there is a shortage of case studies published on this topic. By analyzing the case study of the platform Santander City Brain, managed by the City Council of Santander (Spain), the current work contributes to broaden the knowledge on ambitious social media projects implemented by local public administrations for e-Government; therefore, this case can be useful for other public sector's initiatives. The case studied herein proves that virtual social media are effective tools for civil society, as it is able to set the political agenda and influence the framing of political discourse; however, they should not be considered as the main channel for citizen participation. Among the results obtained, the authors have found that several elements are required: the determination and involvement of the government, a designated community manager to follow up with the community of users, the secured privacy of its users, and a technological platform that is easy to use. Additionally, the Public Private Partnership model provides several advantages to the project, such as opening new sources of funding.

2016 ◽  
Vol 28 (3) ◽  
pp. 104-121 ◽  
Author(s):  
Raimundo Díaz-Díaz ◽  
Daniel Pérez-González

Some governments have proven social media's potential to generate value through co-creation and citizen participation, and municipalities are increasingly using these tools in order to become smart cities. Nevertheless, few public administrations have taken full advantage of all the possibilities offered by social media and, as a consequence, there is a shortage of case studies published on this topic. By analyzing the case study of the platform Santander City Brain, managed by the City Council of Santander (Spain), the current work contributes to broaden the knowledge on ambitious social media projects implemented by local public administrations for e-Government; therefore, this case can be useful for other public sector's initiatives. The case studied herein proves that virtual social media are effective tools for civil society, as it is able to set the political agenda and influence the framing of political discourse; however, they should not be considered as the main channel for citizen participation. Among the results obtained, the authors have found that several elements are required: the determination and involvement of the government, a designated community manager to follow up with the community of users, the secured privacy of its users, and a technological platform that is easy to use. Additionally, the Public Private Partnership model provides several advantages to the project, such as opening new sources of funding.


2020 ◽  
Vol 5 (2) ◽  
pp. 123
Author(s):  
Rizky Pamuji ◽  
Ismiarta Aknuranda ◽  
Fatwa Ramdani

Citizen participation in collect and distribute information increase the role of the citizen involvement in local issues and increasing the benefits of society for the government and the environment. The contribution of citizens can be useful in helping to deal with environment problems and assist certain parties in meeting data needs, this is commonly referred to as citizen science. In its development, citizen science involvement in providing information began to involve social media as a platform for sharing information. In this study we try to explore citizen science of Indonesia, we conduct case study exploring how citizen in Indonesia used social media such as Twitter in response to one of the country’s worst disaster in 2018 namely Lombok Earthquake. By analyzing these user generate message we may know what the response of Indonesian citizen during event and understand more about citizen science in Indonesia through social media including its role and contribution. The information also may assist local communities in obtaining up-to-date information, providing assistance according to needs of the populace and use to manage and plan disaster relief both during and after the event.


2017 ◽  
Vol 17 (2) ◽  
pp. 245-258 ◽  
Author(s):  
Karen Bullock

There has been optimism that social media will facilitate citizen participation and transform the communication strategies of public organisations. Drawing on a case study of the public police in England, this article considers whether social media are transforming or normalising communications. Arguing that social media have not yet served to facilitate interaction between constabularies and citizens in the ways that have been proposed and desired, the article considers factors that structure the transformative potential of social media. It is argued that the uses of social media are mediated by the existing organisational and occupational concerns of the police. This article reveals how an interplay of organisational, technological and individual and cultural dynamics come together to shape how social media are used in constabularies. Embedding social media into police communications is challenging and the technology itself will not bring about the organisational and cultural changes needed to transform police–citizen engagement.


Author(s):  
Cahyadi Saputra Akasse ◽  
Muh Akbar ◽  
Arianto Arianto

Public Relations has an important role in educating and providing understanding to the public in the midst of the COVID-19 pandemic as it is now. In this case, Public Relations acts as an intermediary between the government and the community by conveying policies related to the government's efforts to prevent the spread of COVID-19. This study aims to analyze the advantages and disadvantages of PR strategies in delivering information on COVID-19 using social media, such as: websites, Facebook, Instagram, and YouTube. The method used in this research is descriptive qualitative with a case study approach. Then the withdrawal of research informants using purposive sampling technique, informants consist of people who are directly involved with the delivery of information on covid-19 by Public Relations, with qualitative data collection consisting of depth interviews, participant observation, and documentation. The results of the study show that there are several advantages, namely (1) wide reach and large number of followers, (2) fast information updates, and (3) presenting informative and educative content. The shortcoming in question is that the management of social media is not yet maximal, which is less interactive in responding to public comments through comments on social media. The limitation of this study is that researchers only focus on the PR strategy in delivering information about COVID-19 in Gorontalo Province through social media only and not at the level of other conventional media, namely through websites, Facebook, Instagram, and YouTube. The value and originality of this research is the delivery of information and efforts to prevent the spread of covid-19 which is conveyed through social media PR. The contribution of this research to future PR practices is a deeper implementation of the concept of digital PR, especially during a pandemic like now where everything is done online.


2016 ◽  
Vol 33 (2) ◽  
pp. 117-132 ◽  
Author(s):  
Tendani Mawela

This paper reports on a qualitative study regarding electronic citizen participation. The study assessed how government agencies based in South Africa used social media applications within the government to citizen (G2C) relationship for electronic participation. Textual data was sampled from provincial and municipal government department’s social media accounts and analysed thematically. The study found that there is a discrepancy in the adoption of social media in metropolitan municipalities and provincial government departments. Contrastingly, citizens were shown to have increasing access to social media, which have become essential components of their daily lives. Furthermore citizens were willing to use the applications to engage with government departments, which were found to be responding sporadically. The paper argues that there is an opportunity for the public sector to include social media in their e-participation endeavours. Several guiding principles are also offered.


2021 ◽  
Author(s):  
◽  
Elly Kinkin

<p>This research is a study of the Papua New Guinea (PNG) Liquefied Natural Gas (LNG) project, the country’s biggest single investment in the extractive industry. The focus of the research is on understanding the impact and effect of the project on the country and in particular the distribution of the revenue and the influences on the distribution of the revenue. An additional area that was also looked at was the financial transparency and accountability of these distributions. The research arose in direct response to the fact that Papua New Guinea (PNG), which is well endowed with a wide range of natural resources, does not seem to use its natural wealth effectively to improve the human development of its people. The exploitation of these resources has in fact been associated with recurring fiscal and monetary crises, concentrations of investment in the minerals and petroleum sector, no improvement in the basic public services, and corruption at all levels of government. There has also been a persistent rising level of socio-economic inequality in the immediate communities hosting major resource projects and increasing poverty in the urban areas and pockets of rural areas. The research took a case study approach and used a multi-disciplinary lens by looking at the political, economic and anthropological literature and gleaning from them propositions about the influences on the distribution of revenues. In particular the case was used to investigate propositions related to the “resources curse” hypothesis that, in the absence of good governance, developing country governments are at risk to economic and fiscal mismanagement and corruption from the availability of resource rents from extractive industries. The research gathered evidence from people from project-specific documents made available largely through social media, accessible budget papers, parliamentary proceedings (Hansard), Acts of Parliament, government policy edicts, statements and press releases and websites of key government departments, state owned enterprises and the companies involved in the project, and some interviews of key informants. The Extractive Industry Transparency Initiative (EITI) reports on PNG were also specifically examined. The project has been exporting LNG now since 2014. While the construction of the project had a significant effect on economic growth, wages and prices and the exchange rate, the longer-term effects are more contestable. Returns to the economy and government revenues have been lower than forecast due to lower prices but also the effect of tax concessions and debt servicing leading to flows offshore larger than forecast. The government and landowners were making decisions based on a flawed projection and information to the extent that the government has been unable to sequester any revenues in a Sovereign Wealth Fund. Continued volatility in petroleum prices has affected government budget planning but overoptimistic forecasting of revenues including from the PNG (LNG) project, particularly in 2014-16, led to ballooning deficits. For short-term political reasons, government budgeting has tended to over-commit to new spending during the commodity booms and be forced in the downswings into cutbacks damaging to public services and investment or to rapid increases in broadly defined public debt. Budgets also pre-committed project revenues to new public expenditure project. The key point was the lack of attention being given to the downside risks of revenue projections supplied by the operator. The politics of access to resource rents have played out in the form of relations between local landholders and the government and in how the executive power has been able to structure access to project revenues nationally. The project also has had a destabilizing effect on local society where local-national relations have influenced the national politics of resource rent distribution and conversely have been put under pressure over contestation of the project impacts and access to benefits. Further, landholders have to date not received their full financial entitlements from the project despite the promises being made by successive governments since 2009. There has been ongoing discontent amongst landholders. The lack of transparency about the use of project revenues, particularly those not accruing directly to the Public Account, has contributed to this discontent. The research also found the few key project agreements have been officially released but much information has its way into the public domain via social media. Budget-related information has been more plentiful but the EITI has been hampered by poor financial reporting by public organisations receiving and managing revenues. When project information does enter the public and government is forced to acknowledge it, it can influence how government conducts its business and makes decisions.</p>


2018 ◽  
Vol 3 (3) ◽  
pp. 158-176
Author(s):  
Qingning Wang

This article discusses how the Chinese government engages in online political debates and whether it adjusts its policies to respond to public concerns raised in such debates. This research explores government actions and discourses by using debates between Chinese net-users and the government around the building of an oil refinery in Kunming as a case study. It finds that the government used traditional party newspapers and social media as platforms to express its opinions and to interact with net-users regarding the oil refinery. The reports published in party media and government social media posts acknowledged the government’s awareness of the public’s concerns, demonstrated their reaction to the concerns and reinforced the government’s agenda. However, although the government engaged with the debate, it did not change its decisions about the oil refinery to respond to the public concerns raised online.


2021 ◽  
Vol 2 (2) ◽  
pp. 139-143
Author(s):  
Fera Belinda ◽  
Maria Puspitasari

oaks or fake news is a serious concern because it has a negative impact due to information that is not ascertained the truth. Especially during the political year of the 2019 presidential election, the spread of hoaxes is increasingly massively attacking each candidate personally and institutionally. The Ministry of Communication and Information recorded in 2018 there were 733 hoaks content. In 2019, hoax content increased sharply to 3,801. The drastic increase in the amount of hoax content occurred from February to May, along with the 2019 elections. Not stopping in the 2019 presidential election, until the first half of 2020, the number of hoaks content has reached 1855. The number of hoaks content increased again in March, along with the emergence of the Covid-19 pandemic in Indonesia and continued with the enactment of the Omnibus Law Ciptakerja. The development of social media technology and smartphones is one of the causes of the current hoaks outbreak. The theories used in this study are the concept of hoaxes, social media and the firehose of falsehood, as well as the theory of delegitimization. The focus of the research on youtube social media channel contains a statement from the Indonesian Rescue Action Coalition Movement (KAMI) in the period September – October 2020. Although it is a new group, us members are old figures who have been known to be opposed to the Jokowi government.  The research methodology used is qualitative approach with data collection method through observation of video text posted. While the method of data analysis is done by analyzing the content or content to give an idea of the rush of fake news that has the potential to harm threats that can disrupt security stability, can even potentially damage the joints of national and state life, as well as become a threat to the sustainability of democracy. The results of this study concluded that hoaxes are usually chained and re-forward existing information and that the content has similarities to previous hoax content. This study recommends the government to actively educate the public regarding media literacy to be selective in receiving messages.


2021 ◽  
Author(s):  
◽  
Elly Kinkin

<p>This research is a study of the Papua New Guinea (PNG) Liquefied Natural Gas (LNG) project, the country’s biggest single investment in the extractive industry. The focus of the research is on understanding the impact and effect of the project on the country and in particular the distribution of the revenue and the influences on the distribution of the revenue. An additional area that was also looked at was the financial transparency and accountability of these distributions. The research arose in direct response to the fact that Papua New Guinea (PNG), which is well endowed with a wide range of natural resources, does not seem to use its natural wealth effectively to improve the human development of its people. The exploitation of these resources has in fact been associated with recurring fiscal and monetary crises, concentrations of investment in the minerals and petroleum sector, no improvement in the basic public services, and corruption at all levels of government. There has also been a persistent rising level of socio-economic inequality in the immediate communities hosting major resource projects and increasing poverty in the urban areas and pockets of rural areas. The research took a case study approach and used a multi-disciplinary lens by looking at the political, economic and anthropological literature and gleaning from them propositions about the influences on the distribution of revenues. In particular the case was used to investigate propositions related to the “resources curse” hypothesis that, in the absence of good governance, developing country governments are at risk to economic and fiscal mismanagement and corruption from the availability of resource rents from extractive industries. The research gathered evidence from people from project-specific documents made available largely through social media, accessible budget papers, parliamentary proceedings (Hansard), Acts of Parliament, government policy edicts, statements and press releases and websites of key government departments, state owned enterprises and the companies involved in the project, and some interviews of key informants. The Extractive Industry Transparency Initiative (EITI) reports on PNG were also specifically examined. The project has been exporting LNG now since 2014. While the construction of the project had a significant effect on economic growth, wages and prices and the exchange rate, the longer-term effects are more contestable. Returns to the economy and government revenues have been lower than forecast due to lower prices but also the effect of tax concessions and debt servicing leading to flows offshore larger than forecast. The government and landowners were making decisions based on a flawed projection and information to the extent that the government has been unable to sequester any revenues in a Sovereign Wealth Fund. Continued volatility in petroleum prices has affected government budget planning but overoptimistic forecasting of revenues including from the PNG (LNG) project, particularly in 2014-16, led to ballooning deficits. For short-term political reasons, government budgeting has tended to over-commit to new spending during the commodity booms and be forced in the downswings into cutbacks damaging to public services and investment or to rapid increases in broadly defined public debt. Budgets also pre-committed project revenues to new public expenditure project. The key point was the lack of attention being given to the downside risks of revenue projections supplied by the operator. The politics of access to resource rents have played out in the form of relations between local landholders and the government and in how the executive power has been able to structure access to project revenues nationally. The project also has had a destabilizing effect on local society where local-national relations have influenced the national politics of resource rent distribution and conversely have been put under pressure over contestation of the project impacts and access to benefits. Further, landholders have to date not received their full financial entitlements from the project despite the promises being made by successive governments since 2009. There has been ongoing discontent amongst landholders. The lack of transparency about the use of project revenues, particularly those not accruing directly to the Public Account, has contributed to this discontent. The research also found the few key project agreements have been officially released but much information has its way into the public domain via social media. Budget-related information has been more plentiful but the EITI has been hampered by poor financial reporting by public organisations receiving and managing revenues. When project information does enter the public and government is forced to acknowledge it, it can influence how government conducts its business and makes decisions.</p>


2007 ◽  
Vol 2 (1) ◽  
pp. 33-48
Author(s):  
Graciela Brusa ◽  
María Laura Caliusco ◽  
Omar Chiotti

Nowadays, organizational innovation constitutes the government challenges for providing better and more efficient services to citizens, enterprises or other public offices. E–government seems to be an excellent opportunity to work on this way. The applications that support front-end services delivered to users have to access information systems of multiple government areas. This is a significant problem for e-government back-office since multiple platforms and technologies coexist. Moreover, in the back-office there is a great volume of data that is implicit in the software applications that support administration activities. In this context, the main requirement is to make available the data managed in the back-office for the e-government users in a fast and precise way, without misunderstanding. To this aim, it is necessary to provide an infrastructure that make explicit the knowledge stored in different government areas and deliver this knowledge to the users. This paper presents an approach on how ontological engineering techniques can be applied to solving the problems of content discovery, aggregation, and sharing in the e-government back-office. This approach is constituted by a specific process to develop an ontology in the public sector and an ontology-based architecture. In order to present the process characteristics, a case study applied to a local government domain is analyzed. This domain is the budget and financial information of Santa Fe Province (Argentine).


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