scholarly journals The Police Use of Social Media: Transformation or Normalisation?

2017 ◽  
Vol 17 (2) ◽  
pp. 245-258 ◽  
Author(s):  
Karen Bullock
Keyword(s):  
Social Media ◽  
Citizen Participation ◽  
Communication Strategies ◽  
Cultural Dynamics ◽  
Cultural Changes ◽  
The Public ◽  
Transformative Potential ◽  
Use Of Social Media ◽  
Public Organisations

There has been optimism that social media will facilitate citizen participation and transform the communication strategies of public organisations. Drawing on a case study of the public police in England, this article considers whether social media are transforming or normalising communications. Arguing that social media have not yet served to facilitate interaction between constabularies and citizens in the ways that have been proposed and desired, the article considers factors that structure the transformative potential of social media. It is argued that the uses of social media are mediated by the existing organisational and occupational concerns of the police. This article reveals how an interplay of organisational, technological and individual and cultural dynamics come together to shape how social media are used in constabularies. Embedding social media into police communications is challenging and the technology itself will not bring about the organisational and cultural changes needed to transform police–citizen engagement.

Social Media and Public Administration in Spain

2013 ◽  
pp. 276-298 ◽  
Author(s):  
J. Ignacio Criado ◽  
Francisco Rojas-Martín
Keyword(s):  
Social Media ◽  
Current Level ◽  
The Self ◽  
Key Factors ◽  
Self Perception ◽  
Web 2.0 Tools ◽  
The Public ◽  
Total Absence ◽  
Use Of Social Media ◽  
Public Organisations

The chapter investigates the employment of digital social media by Spanish regional administrations: its presence, the factors that determine that presence, as well as the self-perception of those responsible for its management. This study raises the following questions: What are the key factors that explain the use of social media in public administrations? What is the self-perception of those responsible for the management of digital social media about its current level of development within their organisations? What are the main inhibitors-facilitators for the development of digital social media in public administrations? What are the next steps to promote digital social media in the sphere of public organisations? This chapter is based on a questionnaire that was responded to by those responsible for the management of digital social media in the Spanish regional administrations. This research shows that Web 2.0 tools are more oriented to explore potential changes in the relations between the public administrations and citizens, than to innovate the functioning of public sector organisations. In sum, this chapter offers a relevant analysis, although it is of an exploratory character because of the almost total absence of systematic studies about the diffusion of digital social media within Spanish public administrations.

Implementation of Social Media Concepts for E-Government

2019 ◽  
pp. 1071-1091
Author(s):  
Raimundo Díaz-Díaz ◽  
Daniel Pérez-González
Keyword(s):  
Social Media ◽  
Citizen Participation ◽  
Smart Cities ◽  
City Council ◽  
Political Agenda ◽  
The Public ◽  
Partnership Model ◽  
The Government ◽  
Technological Platform

Some governments have proven social media's potential to generate value through co-creation and citizen participation, and municipalities are increasingly using these tools in order to become smart cities. Nevertheless, few public administrations have taken full advantage of all the possibilities offered by social media and, as a consequence, there is a shortage of case studies published on this topic. By analyzing the case study of the platform Santander City Brain, managed by the City Council of Santander (Spain), the current work contributes to broaden the knowledge on ambitious social media projects implemented by local public administrations for e-Government; therefore, this case can be useful for other public sector's initiatives. The case studied herein proves that virtual social media are effective tools for civil society, as it is able to set the political agenda and influence the framing of political discourse; however, they should not be considered as the main channel for citizen participation. Among the results obtained, the authors have found that several elements are required: the determination and involvement of the government, a designated community manager to follow up with the community of users, the secured privacy of its users, and a technological platform that is easy to use. Additionally, the Public Private Partnership model provides several advantages to the project, such as opening new sources of funding.

scholarly journals Communication Strategies in Providing Good Government Education Through Social Media: A Case Study at the Parliament of the Republic of Indonesia

2021 ◽  
Vol 58 (1) ◽  
pp. 722-734
Author(s):  
Anindya Larasati, Achmad Jamil, Rizki Briandana
Keyword(s):  
Social Media ◽  
Good Governance ◽  
Communication Strategies ◽  
Communication Strategy ◽  
The Public ◽  
Government Education ◽  
Good Government ◽  
The Republic ◽  
Depth Interviews

Objective: To analyze the communication strategy of the parliament of the Republic of Indonesia in providing good government education through social media.Methods: Case studies are used as a method in this research, and data collection techniques using in-depth interviews. The basis for selecting informants used a purposive technique by looking at the criteria for informants.Results:The results showed that the communication strategy implemented by the DPR-RI has shown success in educating the public regarding good govenment. The strategy of the parliament's news bureau to absorb the information needed by the public regarding the performance of the parliament is an important key to success.Conclusion: The good governance through Instagram social media was very effective in publishing the performance of leaders and members of the parliament.

scholarly journals Digital Marketing Study, Through Instagram Media Case Study of Private Universities in the Tangerang Region

2020 ◽  
Vol 18 (2) ◽  
pp. 1
Author(s):  
Indra Gunawan ◽  
Tjong Se Fung ◽  
Diana Silaswara
Keyword(s):  
Social Media ◽  
Rapid Development ◽  
Learning Activities ◽  
Public Confidence ◽  
Tertiary Institution ◽  
Tertiary Institutions ◽  
The Public ◽  
The Social ◽  
Use Of Social Media

The rapid development of technology makes a big change to every activity carried out both individuals and organizations. The speed of information is a necessity for every individual and organization. Universities as institutions engaged in education make changes in communication to the community. In implementing the tri dharma of tertiary institutions in each of their activities, the tertiary institution utilizes social media. One of the social media chosen is Instagram because it is loved by millennials. The use of Instagram as a medium of communication has an impact on increasingly creative tertiary institutions conducting information on each of their activities. With the use of social media, tertiary institutions can inform the public about their creativity so that it impacts on public confidence in their learning activities

CHOICES

2017 ◽  
pp. 157-179
Author(s):  
Leigh Nanney Hersey
Keyword(s):  
Social Media ◽  
Nonprofit Organizations ◽  
Performance Metrics ◽  
Nonprofit Sector ◽  
The United States ◽  
Red Cross ◽  
American Red Cross ◽  
The Public ◽  
Use Of Social Media

Social media is increasing becoming a prominent tool in today's nonprofit sector. By 2010, the largest 200 nonprofit organizations in the United States used social media as a tool to meet their goals (Barnes, n.d.). According to those surveyed the top reason for using social media is for increasing awareness of the organization's mission (90%). In studying the American Red Cross' use of social media, Briones, et al. (2011) found that the use of social media built relationships with the public. This chapter explores the success of a mid-sized nonprofit organization, CHOICES: Memphis Center for Reproductive Health, as it develops a strategic social media plan to increase awareness and support for the organization. Through this case study, we will address how this organization has used social media to advance its mission and the process used to develop performance metrics along the way.

scholarly journals Twittering About Research: A Case Study of the World’s First Twitter Poster Competition

F1000Research ◽  
2016 ◽  
Vol 4 ◽  
pp. 798 ◽  
Author(s):  
Edward P. Randviir ◽  
Samuel M. Illingworth ◽  
Matthew J. Baker ◽  
Matthew Cude ◽  
Craig E. Banks
Keyword(s):  
Social Media ◽  
Knowledge Exchange ◽  
Proof Of Concept ◽  
Face To Face ◽  
The Public ◽  
Speed Up ◽  
Use Of Social Media ◽  
Online Format ◽  
Poster Presentations

The Royal Society of Chemistry held, to our knowledge, the world’s first Twitter conference at 9am on February 5 th, 2015. The conference was a Twitter-only conference, allowing researchers to upload academic posters as tweets, replacing a physical meeting. This paper reports the details of the event and discusses the outcomes, such as the potential for the use of social media to enhance scientific communication at conferences. In particular, the present work argues that social media outlets such as Twitter broaden audiences, speed up communication, and force clearer and more concise descriptions of a researcher’s work. The benefits of poster presentations are also discussed in terms of potential knowledge exchange and networking. This paper serves as a proof-of-concept approach for improving both the public opinion of the poster, and the enhancement of the poster through an innovative online format that some may feel more comfortable with, compared to face-to-face communication.

scholarly journals A new model to explore non-profit social media use for advocacy and civic engagement

First Monday ◽  
2015 ◽  
Author(s):  
David Chapman ◽  
Katrina Miller-Stevens ◽  
John C Morris ◽  
Brendan O'Hallarn
Keyword(s):  
Social Media ◽  
Civic Engagement ◽  
Media Use ◽  
Non Profit ◽  
New Model ◽  
The Public ◽  
Social Media Platforms ◽  
Non Profit Organizations ◽  
Use Of Social Media

Non-profit organizations are actively using social media platforms as a way to deliver information to end users, yet little is known of the internal processes these organizations follow to implement this tool. We present a case study of one non-profit organization, Blue Star Families, Inc., that is actively engaged in advocacy and civic engagement. We offer a new model to explore non-profit organizations’ use of social media platforms by building on previous models and frameworks developed to explore the use of social media in the public, private, and non-profit sectors.

scholarly journals Twittering About Research: A Case Study of the World’s First Twitter Poster Competition

F1000Research ◽  
2015 ◽  
Vol 4 ◽  
pp. 798 ◽  
Author(s):  
Edward P. Randviir ◽  
Samuel M. Illingworth ◽  
Matthew J. Baker ◽  
Matthew Cude ◽  
Craig E. Banks
Keyword(s):  
Social Media ◽  
Knowledge Exchange ◽  
Proof Of Concept ◽  
Face To Face ◽  
The Public ◽  
Speed Up ◽  
Use Of Social Media ◽  
Online Format ◽  
Poster Presentations

The Royal Society of Chemistry held, to our knowledge, the world’s first Twitter conference at 9am on February 5 th, 2015. The conference was a Twitter-only conference, allowing researchers to upload academic posters as tweets, replacing a physical meeting. This paper reports the details of the event and discusses the outcomes, such as the potential for the use of social media to enhance scientific communication at conferences. In particular, the present work argues that social media outlets such as Twitter broaden audiences, speed up communication, and force clearer and more concise descriptions of a researcher’s work. The benefits of poster presentations are also discussed in terms of potential knowledge exchange and networking. This paper serves as a proof-of-concept approach for improving both the public opinion of the poster, and the enhancement of the poster through an innovative online format that some may feel more comfortable with, compared to face-to-face communication.

scholarly journals EVALUASI PEMANFAATAN MEDIA SOSIAL BAGI PELAKSANAAN FUNGSI ANGGOTA DPRD JAWA TENGAH

2017 ◽  
Vol 8 (1) ◽  
pp. 63
Author(s):  
Wahid Abdulrahman, dkk
Keyword(s):  
Social Media ◽  
Control Function ◽  
Personal Information ◽  
The Public ◽  
Social Media Networks ◽  
Central Java ◽  
The People ◽  
Use Of Social Media ◽  
Depth Interviews

In order to improve the performance of Central Java Parliament, social media has been used as a tool that is easy, inexpensive, and could reach all segments throughout the region of Central Java. This study aimed to evaluate the use of social media in the implementation of the functions of legislators to communicate with the public. This research is a qualitative research with case study method. Capturing data through in-depth interviews to Central Java Parliament members who are active in social media and the public in their networks. The results of the study consisted of three things. First, social media is used by members of the Central Java Parliament for three reasons: (1) communicate the functions of the parliament (legislative, control, and budget); (2) communicate with the public in order to listen public needs and get feedback; (3) a means of self entertainment by using social media as a tool to express their selves and share personal information. Second, related to the function of the parliament which has been communicated through social media, the control function is the most frequent performed. While the legislative function performed moderately, and the budget function as the most rarely communicated. Third, public informants in social media networks of Central Java parliament members perceives the them as representatives of the people who actually work for the people. Keywords: social media, members of the board, the function of parliamen.

Implementation of Social Media Concepts for e-Government

2016 ◽  
Vol 28 (3) ◽  
pp. 104-121 ◽  
Author(s):  
Raimundo Díaz-Díaz ◽  
Daniel Pérez-González
Keyword(s):  
Social Media ◽  
Citizen Participation ◽  
Smart Cities ◽  
City Council ◽  
Political Agenda ◽  
The Public ◽  
Partnership Model ◽  
The Government ◽  
Technological Platform

Some governments have proven social media's potential to generate value through co-creation and citizen participation, and municipalities are increasingly using these tools in order to become smart cities. Nevertheless, few public administrations have taken full advantage of all the possibilities offered by social media and, as a consequence, there is a shortage of case studies published on this topic. By analyzing the case study of the platform Santander City Brain, managed by the City Council of Santander (Spain), the current work contributes to broaden the knowledge on ambitious social media projects implemented by local public administrations for e-Government; therefore, this case can be useful for other public sector's initiatives. The case studied herein proves that virtual social media are effective tools for civil society, as it is able to set the political agenda and influence the framing of political discourse; however, they should not be considered as the main channel for citizen participation. Among the results obtained, the authors have found that several elements are required: the determination and involvement of the government, a designated community manager to follow up with the community of users, the secured privacy of its users, and a technological platform that is easy to use. Additionally, the Public Private Partnership model provides several advantages to the project, such as opening new sources of funding.

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