Knowledge Management of E-Business Initiatives Within Two Global Organizations

Author(s):  
Mahesh S. Raisinghani ◽  
Pegi Proffit ◽  
Jonathan Barham ◽  
Michael McCurdy

The concept of Knowledge Management concerns the creation of structures that combine the most advanced elements of technological resources and the indispensable input of human response and decision making. This chapter addresses a very interesting topic—Knowledge Management (KM) and e-business initiatives within global organizations. It compares and contrasts the experiences of two global corporations as they have conceived and implemented KM initiatives. After in-depth secondary research on the subject, both companies developed their own KM in e-business strategy. The two case studies discussed in this chapter highlight Business-to-Business (B2B), Business-to-Consumer (B2C), and Business-to-Employee (B2E) initiatives at these two global organizations. This provides concepts and viewpoints related to the drivers of KM, the hurdles to KM in an organization, the elements of KM philosophy and process, how KM can come to be understood as a critical part of a company’s competitive strategy, and how to deploy a sustainable KM system that suits the business needs of an organization.

2008 ◽  
pp. 1780-1794 ◽  
Author(s):  
Mahesh S. Raisinghani

The concept of Knowledge Management concerns the creation of structures that combine the most advanced elements of technological resources and the indispensable input of human response and decision making. This chapter addresses a very interesting topic—Knowledge Management (KM) and e-business initiatives within global organizations. It compares and contrasts the experiences of two global corporations as they have conceived and implemented KM initiatives. After in-depth secondary research on the subject, both companies developed their own KM in e-business strategy. The two case studies discussed in this chapter highlight Business-to-Business (B2B), Business-to-Consumer (B2C), and Business-to-Employee (B2E) initiatives at these two global organizations. This provides concepts and viewpoints related to the drivers of KM, the hurdles to KM in an organization, the elements of KM philosophy and process, how KM can come to be understood as a critical part of a company’s competitive strategy, and how to deploy a sustainable KM system that suits the business needs of an organization.


2016 ◽  
Vol 9 (3) ◽  
pp. 624-653 ◽  
Author(s):  
Deborah Elizabeth Swain ◽  
James Earl Lightfoot

Purpose – The purpose of this paper is to show how Tai Chi (or T’ai Chi ch’uan) philosophy might be used in global project development. Collected case studies support a Tai Chi-based framework for global project teams to reduce stress and improve decision making through exercises, storytelling, and martial arts practices. The authors first proposed a model or procedural framework based on experiential knowledge from practicing Tai Chi while managing projects. Design/methodology/approach – Analyzing case studies from knowledge managers, project managers, and executive leaders, the researchers collected data on applying the framework from a retrospective case study and from two observational case studies during project development. Tai Chi-based communications and exercises were shown to support critical thinking, knowledge sharing, and problem solving. The proposed framework and four-step procedure build on a global perspective to cultural awareness, creativity, and motivation as well as specific Tai Chi-based tactics, techniques, and operations for knowledge management. This preliminary study looks at improving collaboration in a competitive environment while supporting health, wellness, and work-life enjoyment. Findings – Early research results suggest that teams and individuals working on projects and practicing Tai Chi might develop more cohesive strategies and improve soft skills during their integration of Eastern and Western philosophies. Research limitations/implications – Used case studies methodology, which provided examples of using Tai Chi during projects. Qualitative data used to develop the proposed framework. Also, interviews and discussion reviews conducted for additional validation collected on framework. Practical implications – It is a pioneering, preliminary study. Future research with outcomes-based data from project managers using Tai Chi recommended. Originality/value – The integration of Eastern and Western philosophies into a framework for team project and knowledge management was shown to support cohesive strategies, improve soft skills, and strengthen decision making.


2011 ◽  
pp. 106-124 ◽  
Author(s):  
Brook Manville

Most discussions of Communities of Practice (CoP) place them in the context of a primarily internal-to-the-organization approach to managing knowledge. The construct, however, has application across the entire value chain of an organization, including the domain of a company’s customers. This article explores the strategic value of building Customer Communities of Practice (CCoPs), learning networks among customers of a company whose win-win value proposition helps customers gain valuable insights from other peers while also providing the sponsoring company with a means to further innovation, loyalty and deeper insights into the markets they serve. The analysis suggests three types of CCoPs, including business to consumer, business to business, and communities of channel distributors. Case studies of each are presented and an especially extensive treatment is offered of the second type based on the author’s experience of building a CCoP for his own software company. The discussion concludes with several lessons learned and practical guidelines for building successful CCoPs in any industry.


Author(s):  
Alexandre Vieira de Oliveira ◽  
David Barbosa de Alencar ◽  
Alexandra Priscilla Tregue Costa ◽  
Manoel Henrique Reis Nascimento

This paper introduces the concept of fuzzy logic, some terms used in this kind of logic, and uses it to evaluate and choose where to deploy factories and other enterprises. In addition, a model is made using the InFuzzy program to evaluate a choice of a location within the Manaus Industrial Pole - PIM, using objective and subjective criteria within the fuzzy logic. This article aims to present the fuzzy logic in the context of production engineering, select the parameters that define the best location, develop models that represent the subject in the study and verify the applicability by simulating other case studies and comparing results.


Author(s):  
Theocharis Stylianos Spyropoulos

The study reviews the knowledge management challenges faced by innovative start-ups founders and entrepreneurs. Knowledge management is critical for innovation, since both organisations and individuals face very specific needs: collection of a wide variety of information and data, such as market data and technical information, and a wide range of transformation of these data into applicable knowledge, in the forms of required product specifications, business model, and business strategy. In addition, the business financing and investment ecosystem (especially Banks & Venture Capitals) uses a traditional “business plan” approach for evaluating innovation companies. Furthermore, a wide range of tools (databases, online information, Collaboration Systems, Business Intelligence Systems, ERP & CRM Systems) enable information flow and supports decision making process. To this respect, both academic literature and business experience highlight the need to improve Knowledge Management process both for individuals and organisations engaged in Innovation management. The proposed framework provides academics, entrepreneurs and venture capital companies a new approach for identifying critical success factors knowledge management and further improves decision making in a changing and challenging business environment. Finally the study highlights key areas for further research.


Author(s):  
Valentyna KHRAPKINA ◽  
Kateryna KUZNIETSOVA

It is generally recognized that marketing research determines and/or adjusts the decision-making stages at the enterprise, which ultimately determines the profit or loss from the activity. There has been a slight increase in the volume of marketing research in the hryvnia equivalent on Ukrainian market in recent years. For a complete determination of the sectoral distribution and future trends of this market development, it is advisable to supplement the classification of marketing research and to find out the mutual influence on the results of economic activity. The marketing research has been investigated by foreign researchers, such as I. Ansoff, P. Dixon, F. Kotler, M. Porter, and D. Saunders. Domestic scientists, including S. Garkavenko, Y. Krykavskyy, І.Lylyk, P. Pererva, T. Reshetilova, A. Starostina, Y. Yakovets also concentrated on these issues. However, some aspects of marketing research for ensuring the effective operation of enterprises need to be improved and further developed. The of the article is to study the nature of marketing research, generalize and add classification. Besides, the aim is to determine and to monitor market research in Ukraine and their impact on the results of economic activity of enterprises. In the article defined the marketing research as a process of recognizing a problem, collecting, identifying, and interpreting data. It should be in accordance with the purpose of the study to make a decision or confirmation of a previously approved one. It has been summarized the classification according to the subject of the study: research of market and counteragents, research of the marketing environment, research of the complex of marketing instruments. It has been stated that marketing research should be systematic and complex. It is necessary to identify the problem and opportunities for further decision. Besides, it also needs to consider marketing research as a coherent and pre-planned process to cover most aspects of the subject. The Ukrainian market of marketing research in 2017 has undergone significant changes. According to the Ukrainian Association of Marketing (UAM), the turnover of the market in 2017 amounted to about 992.07 million UAH. or $ 35.35 million [8]. It was observed that peak volumes of Ukrainian market were in 2008 and 2013. However, the smallest mark of UAH 32.3 million was in 2016. It should be noted that the volume of the market has been growing in the hryvnia equivalent throughout the period under study. The results of the analysis show a general growth of the market by 9.3% in 2017 compared to the previous one. The food industry, beer and low-alcohol beverage producers, and the perfume industry play significant role on the business-to-consumer (B2C) market. This market takes the largest share of marketing researches. Thus, in 2016, the category of the food industry had almost 10% in a whole structure; in 2017 the category has been increasing to 13.4%. Producers of tobacco products showed a significant increase from 3.23% to 8.20%. In the sectoral distribution of marketing research, the B2B market has a relatively small share, but in 2017 it was already 27.58%. The pharmaceutical industry has been growing significantly from 10.4% in 2016 to 18.7% in 2017 [8]. The existence of the link between the conducted marketing researches and increase of profit at the enterprises has been defined. It has been included the following areas: industry; wholesale and retail trade; information and telecommunications; financial and insurance activities; professional, scientific and technical activities. To summarize, the marketing researches ensure the effective functioning of the company in the market through the detection of problems, search, and collection of relevant data for decision making. It is appropriate to consider marketing research according to the category of customers - B2B and B2C, or by sectoral distribution. The growth of the Ukrainian market of marketing research has shown the gradual increase in demand, and the growth of its role for modern enterprises in the recent years.


Author(s):  
Petros A.M. Gelepithis

Knowledge management is a set of systematic actions that organizations can take to obtain the greatest value from the knowledge available to it (Davenport & Prusak, 1998). Systematic means that knowledge management is made up of intentional actions in an organizational context. Value means that knowledge management is measured according to how knowledge management projects contribute to increased organizational ability (see for example Prieto & Gutiérrez, 2001; see Goldkuhl & Braf, 2002, on the subject of organizational ability). The motivation for knowledge management is that the key to competitive advantage for organizations in today’s business world is organizations’ ability to manage knowledge (Nonaka & Takeuchi, 1995; Davenport & Prusak, 1998). Knowledge management as an intentional and value-adding action is not easy to accomplish in practice (Scarbrough & Swan, 1999). Scarbrough and Swan (1999) present several case studies in knowledge management, successful and unsuccessful in their respective knowledge management projects. A major point and lessons learned from the case studies is that prevalent approaches in knowledge management overstate technology and understate how technology is implemented and applied.


2012 ◽  
Vol 1 (3) ◽  
pp. 50
Author(s):  
Vanja Malobabic

Benchlearning like new method integrates efficient methods and human development at a time when such integration is recognized as increasingly vital to organizational succes. It:-offers practical inspiration on improving quantitative goals-company performance and competitiveness-by influencing the attitudes of people within the organization-provides a new method combining the qualities of both the learning organization and knowledge management-shows how this concept can be applied using case studies and illustrations and the result of pilot project-describes practical perspectives and tools on management and learning theory.This work will be invaluable to senior and middle managers, consultants and practitioners and MBA students, as well all those working within organizations that are keen to improve and develop their performance.The aim is to produce a business strategy which will make organizations work more efficiently.Different aspects of ‘ the economics of learning’ have been the main content research.This work answers the question ’how do you know that your operation is efficient?’Benchlearning show that it is possible to move on from pure comparison to benefit from the knowledge and experience of others and create a real learning organization. Examples from a range of organizations including Ericsson show how to monitor efficiency, provide inspiration for a development drive, and illustrate how to influence people’s experience, in combination with the principles of organizational learning.Benchlearning principles can be applied to almost any group or company to promote a win-win-win situation: employees’ performance improves as they learn to develop, customers gain more value and choice, and owners benefit from a more competitive organization. 


Author(s):  
Milton César García Castiblanco

ABSTRACTThis report is part of the experience as a teacher for five years, the subject of simulation programs Systems Engineering. The simulation is to build computer models that describe the essential part of the behavior of a system of interest. As well as designing and conducting experiments with such models in order to draw conclusions from their results to support decision-making. A typical question of students to the knowledge received from many of the issues during his career is: What is the actual use can give this issue? In the case of simulation this situation is more complex because the basics needed to make the most of this course are acquired in the first semester, in different subjects and not generally work transversely. In my experience I have found that the best way with which the student can understand the use that can give you the knowledge acquired is to face real situations, not just cases of typical study such as business, but situations that happen in your environment real, at the moment of learning. This document will not only reference to based on realities but also to the real problems which have achieved together with my students apply the knowledge acquired learning.RESUMENEste informe hace parte de las experiencias como docente durante cinco años, de la asignatura de simulación en programas de Ingeniería de Sistemas. La simulación consiste en construir modelos informáticos que describen la parte esencial del comportamiento de un sistema de interés. Así como en diseñar y realizar experimentos con tales modelos con el fin de extraer conclusiones de sus resultados para apoyar la toma de decisiones. Una pregunta típica de los estudiantes ante el conocimiento recibido de los temas durante su carrera es: ¿Cuál es el uso real que puedo darle? Para la simulación esta situación es más compleja dado que los conceptos básicos necesarios para esta asignatura son adquiridos en los primeros semestres, en asignaturas diferentes y que no se trabajan transversalmente. En mi experiencia he encontrado que la mejor forma para que el estudiante entienda el uso que le puede dar a su conocimiento, es enfrentarse a situaciones reales, no solo a casos de estudio típico, sino a situaciones que suceden en su entorno real, en el momento actual de su aprendizaje. Este documento no solo hará referencia al aprendizaje basado en realidades sino también a los problemas reales trabajados con mis estudiantes aplicando el conocimiento adquirido. Contacto principal: [email protected]


2021 ◽  
Vol 83 (4) ◽  
pp. 59-65
Author(s):  
Zh. Syubebayeva ◽  

The purpose of the research is to create a general methodological approach and technology for system-targeted knowledge management and decision-making in the digital economy. The subject of the study is the main properties and patterns of development of the digital economy. Theoretical analysis. This study is devoted to the analysis of the essence of the definition of "digital economy", the study of the main trends of its development and the identification of the features of its formation in Kazakhstan, as well as the definition of the tasks of the development of the digital economy in our country in the medium term. The methodology of the theory of post-industrial and information society is used. The hypothesis is put forward that the digital economy is a new stage in the development of the economy and society.


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