An Exploratory Study of Electronic Government and State Portals in Mexico

2011 ◽  
pp. 116-156 ◽  
Author(s):  
Luis Felipe Luna-Reyes ◽  
J. Ramón Gil-Garcia ◽  
Jennifer S. Rojas-Bandera
Keyword(s):  
Information And Communication Technologies ◽  
Citizen Participation ◽  
State Government ◽  
Web Sites ◽  
Communication Technologies ◽  
Electronic Government ◽  
Government Web Sites ◽  
Mexican State ◽  
Mexican Government ◽  
Information And Communication

Many governments have embraced the information revolution by developing information and communication technologies (ICTs) to improve services to citizens. In Mexico, the number of government Web sites has increased from none in 1994 to about 2,800 in 2005. However, there is relatively little research about Mexican government portals. This chapter preliminarily evaluates the quality and functionality of four state government portals in Mexico. It also analyzes their evolution from 2002 to 2005 and uncovers some general trends. In general, Mexican state government portals seem to be mainly information catalogs with some transactional capabilities. However, the observed portals show a pattern of transitioning to a more user-centered design and integrating more electronic services. In addition, Mexican state portals show an increasing concern for transparency and citizen participation.

A Framework for Citizen-Centric Government Websites

2010 ◽  
pp. 20-34 ◽  
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Communication Technologies ◽  
Public Administrators ◽  
End User ◽  
Government Services ◽  
Government Web Sites ◽  
Information And Communication ◽  
Government Websites ◽  
To Come

This author argues for a stronger end-user and citizen-centric approach to the development and evaluation of e-government services provided via the Internet. Over the past decade government agencies at all levels have created web sites that provide primarily information and only offer few two-way transactions. The predicted and hoped for resulting transformation of government at all levels due to the advent of Internet services seems yet to occur. The overall development of e-government services has been slow and uneven. To add value to existing and future government web sites, public administrators need to come to grips with a framework presented here and to understand the nature of and relationships among three variables: End-user, task, and channel characteristics and then consider their respective role and impact on channel selection. This framework along with an end-user perspective enables public administrators to assess not only the value of current information and service channels, but newer information and communication technologies such as those found in Web 2.0 or social media developments. Recommendations are offered.

E-Government and Opportunities for Participation

2010 ◽  
pp. 56-74 ◽  
Author(s):  
J. Ramon Gil-Garcia ◽  
Fernando González Miranda
Keyword(s):  
Citizen Participation ◽  
Web Sites ◽  
Information Technologies ◽  
Communication Channels ◽  
Administrative Reform ◽  
Electronic Government ◽  
Government Web Sites ◽  
Mexican State ◽  
Efficiency And Effectiveness ◽  
Powerful Strategy

Electronic government has been considered a powerful strategy for administrative reform. Identified benefits from e-government are numerous and range from efficiency and effectiveness to transparency and democratic participation. However, only a few studies focus on the potential of information technologies (IT) to promote citizen participation in government affairs. This participation could be conceptualized in many different ways, from the possibility of submitting a request or question to actively participating in decision-making and voting online. In some developing countries, opportunities for citizen participation are still very limited and information technologies have the potential to expand these communication channels. Based on an analysis of the 32 state portals in Mexico, this chapter proposes an index of citizen participation opportunities, ranks the portals according to this index, and explores some of the determinants of the availability of these participation opportunities through the case of the Mexican state of Michoacán. We argue that assessing the different channels for citizen participation available through e-government Web sites is an important first step for understanding the relationships between government and citizens. Citizen initiated contacts and participation cannot exist if communication channels are limited or nonexistent.

E-Governance Survey on Municipalities Web Sites

2010 ◽  
pp. 142-160
Author(s):  
Rocío Andrea Rodríguez ◽  
Daniel Alberto Giulianelli ◽  
Pablo Martín Vera ◽  
Artemisa Trigueros ◽  
Isabel Beatriz Marko
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Communication Technologies ◽  
Traditional Role ◽  
Information Transparency ◽  
Government Web Sites ◽  
Information And Communication ◽  
Ict Tools ◽  
The Government ◽  
The Web

E-Governance aims to provide high quality of government for citizens. It covers services, information delivery and interactive community / government communication. This goal can be achieved by adopting the ICT (Information and Communication Technologies) tools in the government web site´s design and contents. This communication channel allows a redefinition of the traditional role played by each one of the actors of the relation. The government as provider of: services, information, transparency and interactive communication. The citizens acting as active subjects with their government, using services, receiving information, controlling the government´s decisions and returning feedback to them. This feedback includes opinions, complaints and suggestions delivered by the web sites’ interactive tools. This research surveyed if the implementation of ICT tools regarding national and international norms and regulations for web sites development and content, increases the fulfillment of the key concepts of e-governance: e-democracy, e-services, e-transparency and active and passive communication. 30 local government web sites of Argentine were analyzed by checking if they implemented the ICT tools expressed by the seven basic concepts of design and contents: Navigability, Veracity, Friendliness, Functionality, Accessibility, Usability and Information through 152 weighed aspects that fulfill these seven concepts. The analysis of the score obtained by the web sites showed their e-governance development level and what aspects they have to implement to improve e-governance quality.

To the comparative analysis of the digitalization process of state administration in Russia and other countries

2020 ◽  
pp. 75-117
Author(s):  
A.N. Shvetsov
Keyword(s):  
Public Administration ◽  
Information And Communication Technologies ◽  
Large Scale ◽  
Communication Technologies ◽  
Developed Countries ◽  
Electronic Government ◽  
Digital Government ◽  
Information And Communication ◽  
The Developed Countries ◽  
Comprehensive Programs

The article compares the processes of dissemination of modern information and communication technologies in government bodies in Russia and abroad. It is stated that Russia began the transition to «electronic government» later than the developed countries, in which this process was launched within the framework of large-scale and comprehensive programs for reforming public administration in the 1980s and 1990s. However, to date, there is an alignment in the pace and content of digitalization tasks. At a new stage in this process, the concept of «electronic government» under the influence of such newest phenomena of the emerging information society as methods of analysis of «big data», «artificial intelligence», «Internet of things», «blockchain» is being transformed into the category of «digital government». Achievements and prospects of public administration digitalization are considered on the example of countries with the highest ratings — Denmark, Australia, Republic of Korea, Great Britain, USA and Russia.

E-Government Implementation in Belgium and its Link with the European Dimension

2012 ◽  
pp. 65-85
Author(s):  
Frank Leyman
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
European Countries ◽  
Electronic Government ◽  
Public Governance ◽  
Core Element ◽  
The Core ◽  
Information And Communication ◽  
User Centric ◽  
Federal Public Service

Information and communication technologies have become the core element of managerial reform, and electronic government (e-government) has played an extremely important part in public governance. With respect to availability of e-services for businesses and citizens, Belgium has considerably improved its position in international benchmarks. Belgium has increasingly focused on reducing administrative burden, developing cross-boundary collaboration, and achieving many important user-related goals. This chapter describes the development of The Federal Public Service for ICT (FEDICT), and its various modules and functions in details. In addition, it discusses how FEDICT helps to reach the goal of a user-centric and cross-boundary e-government in Belgium, and its relationship with other European countries.

Mechanism of E-Government Undertaking in Japan

2011 ◽  
pp. 2272-2283
Author(s):  
Yuko Kaneko
Keyword(s):  
Information And Communication Technologies ◽  
Web Sites ◽  
Online Application ◽  
Government Web Sites ◽  
Future Challenges ◽  
Information And Communication ◽  
The Government ◽  
Other World ◽  
Government Portal ◽  
Government Initiative

According to the report submitted by the Evaluation Committee of Experts, Government ICT Strategy Headquarters in December 2005 (ECE, 2005), Japan has already established the globally advanced e-government infrastructures for such services as online application and filing. The report also acknowledged that the quantity and quality of information, guidance and search engine at the government portal, “e-Gov”, and individual government Web sites have reached almost the same level as those of the government Web sites of the other world-famous ICT nations. These achievements have resulted from the continuous undertaking of introducing information and communication technologies (ICTs) in the government operations from 1960s (ECHMCA, 2001). In this article, the successful accomplishments of e-government initiative are described followed by the analysis of institutional arrangements and mechanisms concerning e-government initiatives. Lastly, the future challenges will be suggested.

Citizen Participation in Public Administration

2021 ◽  
pp. 72-93
Author(s):  
Veronika Linhartova
Keyword(s):  
Public Sector ◽  
Public Goods ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Citizen Participation ◽  
Communication Technologies ◽  
Goods And Services ◽  
New Concepts ◽  
Information And Communication ◽  
Decision Making Processes

The aim of the chapter is to evaluate the citizens involvement in contemporary public administration, especially in the Czech Republic. New concepts of governance and management of public sector organizations enable providing new or improved public goods and services that better meet consumer´s needs. These concepts also represent reformed or new approaches to governance with increased citizen participation. Public administration responds to dynamic changes in information and communication technologies and their maturity and uses them in the framework of e-government. Thanks to the implementation of e-government, citizens have become more knowledgeable, able to participate in decision-making processes, thus automatically becoming co-producers of public goods or services. This approach to public good and service delivery describes modern public sector management theories as co-creation. Although co-creation is an entirely new concept in some countries, various forms of public participation are becoming increasingly important worldwide and can be expected to continue in the future.

Intercultural Dimensions in the Information Society

2011 ◽  
pp. 74-89 ◽  
Author(s):  
Nektaria Palaiologou
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Web Sites ◽  
Minority Groups ◽  
Communication Technologies ◽  
Networked Learning ◽  
Cultural Groups ◽  
Cultural Minority ◽  
Learning Programs ◽  
Information And Communication

Nowadays, it is a common ascertainment that information and communication technologies (ICTs) and networked learning are not easy to access for many people in non-Western societies and for those who belong in etho-cultural minority groups. As a result, one of the major drawbacks in networked learning programs is miscommunication amongst culturally-diverse participant users, which, to a great extent, is due to the lack of services that meet the needs of various socio-cultural groups of people. In addition, there is great need for multi-language Web sites (such as educational programmes, curricula, and software) in order to emphasise the importance of culture as a dimension which should be incorporated in modern ICT implementations. A literature review approach is followed so as to review statements and studies in the joint field of ICTs.

Integrating Conceptual Approaches to E-Government

2011 ◽  
pp. 636-643 ◽  
Author(s):  
J. Ramón Gil-Garcia ◽  
Luis Felipe Luna-Reyes
Keyword(s):  
Public Administration ◽  
Information And Communication Technologies ◽  
Operations Management ◽  
Information Science ◽  
Communication Technologies ◽  
Electronic Government ◽  
Digital Government ◽  
General Terms ◽  
Information And Communication ◽  
Definition Of

In general terms, electronic government (or digital government) refers to the selection, implementation, and use of information and communication technologies in government settings (Dawes & Pardo, 2002; Fountain, 2001; Garson, 2004; Moon, 2002). E-government research is a transdisciplinary endeavor including traditions such as public administration, public policy, management information systems, operations management, and information science. Partially because of the novelty of the concept, but also because of its multidisciplinary nature, the concept of e-government is still a work in progress. The purpose of this article is to review different definitions and conceptual approaches to electronic government, analyzing their conceptual amplitude and distinguishing characteristics. The article presents a comprehensive definition of electronic government based on current definitions and a well-established theoretical framework in public administration. The article ends with a brief discussion of some future trends in electronic government.

Information and Communication Technologies (ICTs) and Government

2010 ◽  
pp. 294-309 ◽  
Author(s):  
Alejandro Ochoa-Arias ◽  
Mariángela Petrizzo
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
The State ◽  
Electronic Government ◽  
Information And Communication

This chapter re-interprets the development of electronic participation and electronic government in the context of an alternative ideology. Bringing back the critique of previous chapters about government as a technology, the chapter shows how it is possible to generate new and socially oriented spaces for democratic processes in which technologies are tools for transformation. This requires expanding the concept of citizenship, of the state and of society.

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